Hyundai
Reviews and Complaints

I searched for 2 days at this dealership and found the Santa Fe len plus - I needed a co-signer because my credit score was low- I have been disabled for 2 years and have had some medical bills that was turned over to collection services- I had 2000 dollars for a down payment and 2 co-signers willing to help me. I signed the paperwork on 10/15/2018. The next day I get a call asking how I liked my new Santa Fe - 10 minutes later the dealership called me telling me I had to bring the car back because co-signer #1 had a present chapter 13 which he was paying on time ever month- his credit rating was 770 ish and the chapter 13 was not on credit report- the other co- signer bought all of her vehicles with cash - she is a very wealthy person- I was treated like a common criminal when I took my beautiful Santa Fe back- no one would even looked at me- I'm expecting a large settlement in December and I'm so heart broken over the way I was treated I'm not sure I will purchase a Santa Fe- I certainly don't want to go back to that place- my second co signer credit score was over 700 but had no recent credit so they refused her- I cried for 2 days over this- I had even signed the paperwork! I figured your corporation needed to know how this dealership treated me- and maybe this will not happen to anybody else. Thank you for your time.

I am the proud owner of 2 Hyundai vehicles. My first, a 2013 Elantra, has been an absolute gem. I liked it so much I bought another Hyundai - this time a 2013 Sonata. I bought this car for my daughter who is away at college. I wanted her to have a reliable vehicle. The other night, while driving late in the evening on a busy road, the engine started to smoke and then completely shut down. I was told today that the car needs a new engine. My complaint is that there was zero warning from the electronics of the car - no "check engine" or "oil" lights ever came on, and the oil had completely burned up. There were no leaks at all when checked. I am now forced to pay over $5, 000 for a complete engine replacement. I do not think this should happen especially since there was no alert that anything was wrong with the vehicle. I am thankful my daughter was not hurt. I would appreciate anything Hyundai can do or offer to make this right.

Thank you,
John M. Ruffini
1915 Lakemont Avenue
Unit 335
Orlando, FL 32814
410.829.8231

Hi, I have leased before from Hyundai of Lake Norman and had the unfortunate mistake of doing it again. On Sept 28 I leased a Kona. The sales person said that they would make my first month payment and when I went to the office to sign the paperwork, he said they were making the 1st payment and the next was due on 10/30. I asked if it could be 45 days because the middle of month was better. He said I could call Hyundai Motor finance and ask. When I called he said that they can't change it from the 1st payment being 30 days from signing. ? Ok if first payment is 30 days from signing, than if they make my first payment than they should be making the Oct 30 payment and it shows on my paperwork I signed that my first payment is 10/30. So they lied.
And also the process was so frustrating. The sales person held up floor mats when I was test driving the Kona and said " you get these nice floor mats when you lease this. They were not in it when I left with the car and I emailed him and he said he would have to check on it and I haven't heard anything from him. And he let me drive away without my windows tinted.. I called him after I left and had to bring it back for the tinting. Cost me 4 hours out of my work day. Not even an apology.
Also on the door it said they give Kelly Blue Book. My previous lease was in excellent condition with 10000 miles less on it than it could of had and when I got home and checked, they gave me 1500 less than what Kelly Blue Book said.. I should of charged .20 a mile for what I didn't use. That would only of been fair. And there are other things that went on there wrong. Charges I asked to be taken off and I see on the paperwork they were not. That is the worse place I have ever dealt with. And I have leased a lot of cars. I will never get a Hyundai again and especially I have nothing good to say about Lake Norman Hyundai.

I was on vacation until 10/8/18. I went out to start my car and when pressing the remote to start the car had a clicking noise. I called Hyundai road side assistance and they brought my car to Hyundai 112. I called to tell service that my car was being dropped off by road side assistance and tried to explain what was wrong w my car and I was transferred to service where the service manager was extremely rude and unaccomodating. I advised her of the problem w my car and I also advised that the windows on my car were down alittle and due to not being able to start the car I couldn't put the windows up. I asked if she could cover the windows or store my car inside over night. She rudely stated that it was a problem for her to do so. I also explained that the cover on the side of my seat where the electric buttons are piece was broken. That seemed to be a problem as well. I said we lll Hyundai centereach office said I could bring the car to be fixed at medford as well. That too was a problem and she advised I will have to bring the car back to where the seat was originally repaired. I asked her if she would be able to give me a loaner and now she was trying to push me off the phone that she can't give me anything and that they have 48 hours to look at my car and a car was out of the question. I also brought my car to Hyundai 112 last week as my air conditioner hose was kinked and my Matt's in the car were drenched. When I brought the car to them that time the service manager was a witch as well. I am so disheartened by the service I have received I will not buy another car from Hyundai. It's sad.. because I happen to love these cars but to be treated like lower class and a bothered does not give me a warm fuzzy feeling. I believe I am picking my car up tomorrow 10/9/18 as I don't trust the fact that she will do the right thing. I'm actually disgusted.

My name is Priscille Beauvais,
In February I purchased a 2018 Hunday Sonata at Checkered Flag Hyunday in Virginia Beach, VA. My battery died 6 times to be exact. I've taken it to the dealership and nothing could be done because the car was currently working. I was told if it occurs again to have it tow to the dealership as is. On 10/3/18 the same issue occured, I called the dealership and they were not coorporative, I was transfer to so many people and was told them giving me a loaner was out of question. Once I mentioned I was told they would tow it and gave me a loaner for the time the car was in their procession, they were further agitated. I had a friend called on my behalf because my point wasn't getting across not sure if it's because I'm a woman. He called, we were told then it was possible to get tow, have a shuttle pick me up and my child and get a loaner. Nevertheless to say towing company didn't arrived until 9:28PM and office was close and I was left without a car for work. Now keep in mind that I am in the military, single mother with a 15 month old. Fast forward to 10/4/18 I couldn't go to work. I was called in the morning by service department they couldn't figure it why my car was there nor the location of the car. Again I explained the issue for the thousands times. Besides that is all I was doing the day prior being transferred from several people to service manager etc. Later that evening I was called again with an update of the car. The battery was totally drained and was replaced and a "drawl test" was being performed. With all that being said they wanted to keep it overnight. Again leaving me stranded. I explained to the person that I had to be at work at 0630. I was told nothing could be done and they wanted to keep the car until it was fix. Once again promess to have my car ready the third day at noon or a loaner will be issue for sure. On 10/05/18 I made it to base and my child made it to daycare thanks to the help of sailors. Work find out the issue and my LPO contacted the dealership. Again they were much nicer because he's a man, (by then I was convinced, ) he persisted on them fixing my car and explained the situation I was in. After several calls at work back and forth. A new promise was made, I was either getting my car/ loaner or (Nelson) the service department will call me back. I left work no call, no surprise there. Then it was 6:00PM I decided to call the dealership. I explained the issue was transferred again, left messages(service manager Meghan I believe her name was). I called again explaining to Tifanny that no one had answered that I wanted to speak to someone in charge. I was told service manager was gone for the day. I could either leave a message again or she could emailed the service manager herself. Now mind you this has been going on since Wednesday today is Saturday if that the way Hyundai treat a service member, single mother and customer shame on them. You have now loss my business and I will spread the word to other sailors not to buy there or Hyunday. I was appalled by the dealership behavior for not taking care of their customers. Shame on them too. No concerns, no care. To think that i brought a brand-new car at a dealership so I wouldn't have that kind of issue. I'm highly dissatisfied, disappointed. This company and dealership are not reputable. Shame.

Hope to get my car sometimes this year,

Priscille Beauvais
[protected]

Terrible Service at Hyundai Hatfield I took my car for towbar installation, before 07H00 I was there, the second client for the day by 14H15 I was told they are starting with the car, it was then communicated that I didn't indicate i want the car earlier; im very disappointed at Hyundai Hatfield thats a terrible service. The attitude of service consultant Jenivive Hendricks stinks to the core. Avoid Hyundai Hatfield at all cost otherwise you will regret. Angry & ****ed. I bought this car to make my life easier and not to be at the mercy of Hyundai dealers luckily i know the other brands that conduct business professionally and take thier customers serious. I can't wait to return the car. Customer Keobakile

Motor went bad approximately 4 months ago. Is and has been on back order. Is expected to be at the warehouse on or about 8 Nov 2018. Was told this will most likely be a recall due to number of motors that have gone bad. Why can I not have either a loaner or a lease to drive? If there are so many motors going bad why has the problem not already been addressed?

Good day
I purchase Hyundai Tuscon in February 2018 13786 km.
The side skirt is start breaking off on the end of the back wheels from all the stones .
I am very disappointment on the quality of the side skirt .
The amount what i have to pay for the vehicle i expert good quality .
I will never purchase Hyundai sport model car again with any .

Please assited me Urgent on this matter .

Thank you
Hayward
[protected]@vodamail.co.za
[protected]
[protected]

Santa Fe is my 4th car financed by Hyundai. I had leased the car till 8/15/2018. I decided to keep the car and sent the final payments which was received 8/13/2018. I was told to wait 10 business days for tittle to be released. I have called 10th business days to make sure it did happen as I could not register the car without the tittle. I was assured the tittle was released. So I waited nervelessly as it was close to registration's expiration. I have called again 8/30 and was told the tittle was sent on 8/27/18. I waited till 9/5 not able to drive the car. I had to borrow the car to get to work. I called again 9/5 and was reassured that the tittle is in the mail. The rep even had tried to find the tracking number but then I was told it went regular mail and I should allow 7 business days to get it. According to my math it was 7 days since 8/27 but I waited till next day. The call on 9/6 made my heart stop! I was told that the tittle was not released yet and will be in the next 3 business days! I spoke to supervisor Sandra who could not explained how that had happen. All representatives were the liars all the time?! How is this possible?! They have my money but I don't have a car. Acct.#[protected]

I purchased a 2014 Certified Pre-owned Accent at Red Hougland Hyundia in Winter Haven Florida in June 2015, October 2016 my car died in the grocery store parking lot, had to have Roadside assistance plck it up and take it to the dealer, I explained to the service advisor that there was an electrical problem, the a/c would shut off by itself, no fan motor, had to replace fuses, OH the battery is bad, batteries don't last long in Florida due to the heat...B/S. Battery was 1 month out of warranty but they replaced it at a prorated amount. So the same problems started happening again and low and behold the car died is the grocery store parking lot on Labor Day since we were told that the dealer was closed for the holiday roadside assistance would pick it up Tuesday the 4th, they took it to the dealer and again i heard the same B/S batteries don't last long in Florida its a bad battery it is out of warranty they wanted 175.00 to replace the battery. Nope took it to another place up the street where the technician informed us that the Hyundia dealership installed the wrong battery for my car with too low of cranking amps. The technician typed out a statement of findings that this would not have happened if the dealership had installed the correct battery in the 1st place. On to file a formal complaint with Corporate to be reimbursed for now 2 batteries. A 4 year old car should not be on its 3rd battery. The advisor and svc mgr talked to my daughter and myself in a condesending tone, treating us as if we were stupid calling us pet names. We deserve to be treated with the same respect as any man would be given. I am now telling friends and family to go elsewhere, next step after formal complaint with Corporate is a lawyer. 1st battery cost me 80.00 prorated by dealership, 2nd battery cost 130.00 I want to be reimbursed for my hard earned money and being disrespected by the dealership.

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I'm continuously having to pay for a burned out turn signal bulb. I complained on July 16th 2018 when I had to have them BOTH replaced as they went out at the same time. Parts and labor were $92.13 and the driver side turn signal bulb is out again ! Evidently there is an electrical issue that I shouldn't have to pay for over and over again. The Hyundai dealer here in Victorville, Ca said a diagnostic test needs to be performed and I'm in agreement except I don't believe I should be paying for said test ! I also own a 2010 Genesis in addition to the 2015 which is having the problems. I have never had to have the turn signal bulbs changed once on the 2010. Please advise !

After being a loyal customer to Hyundai/Mazda 6 cars I am going to turn in my 2015 Genius Coupe 3.8 with super clean body like new! Low miles 18, 890 and unfortunately you didnt make a 2018 Geniuses Coupe so I didnt lease again but just had my the inspection and they want me to put new tires on the car I dont feel its fair I can not find any used tires in that rating to put on and your getting a low mileage clean car you can afford to out tires on it and I called but they told me nothing can be done well I will never be a customer again now this car is worth you reselling Nd paying to put new tires on

I own a 2011 hyundai sonata purchased car 7 months ago and engine had metal in there thanks to a young lady going through the same issues let me know hyundai had issues with motor went to hyundai and they repaired engine now I have car back now valve body assembly has gone out anddue to new not buying car brand new I'm stuck with 3000 dollar cost please help i still have high car note on this vehicle

Bought a brand new Hyundai Elantra from Herb Chambers Hyundai in Auburn MA on 6/01/2018. Was quoted and told one price on the phone and a totally different situation once at the dealership. The manager was rude and disrespectful and conducted any communication through the salesman. I think this is rude and extremely unprofessional and cowardly. I filled out a survey from Hyundai and went into more specific details about my experience and have heard nothing! This is my 3rd Hyundai and my family in total owns 6 so to say we're loyal to the brand is an understatement. I will never recommend this dealership who wouldn't budge about a $400 rebate I was told I would be getting. They wouldn't even meet in the middle. Even worse, I never received a thank you or a thank you card. Just extremely disappointed with the whole experience and will definitely make me reconsider another Hyundai

On June 1, 2017, I purchased a 2016 Hyundai Tucson Limited with Ultimate Package. Approximately six months ago, I noticed that when I released the brake to move forward after stopping the car would jerk. On June 2018, I took my car to Fort Mill Hyundai. The service center reset the adaptive values on my transmission and told me this would help correct the problem. This did not help at all. Within days the car was jerking once again.

A month later, while attempting to turn left across a main street, my car did not accelerate. The RPMs increased but the car did not move for at least 5 seconds if not longer. Two weeks later, while once again, I was turning left on another busy street the car did not accelerate. I took the car to South Charlotte Hyundai on August 6, 2018. After going three days without a car, South Charlotte Hyundai called (8/9/2018) to tell me my problem had been fixed by resetting the adaptive values on my transmission. This was the same "fix" Fort Mill Hyundai did in June 2018 which did not correct the problem.

On August 13, 2018, while traveling with my family, including my five-year-old nephew, my car failed to accelerate after a brief stop at a stop sign. I called Fort Mill Hyundai to make an appointment to have this serious issue looked at again. I was told that the earliest appointment that they had was a week from now on August 21, 2018.

Because of this serious issue with my car, I have been exploring the best option for me. After getting no satisfactory answer from the Hyundai USA consumer affair department, I decided that it may be best to do a private sale for my car. I did also visit the Fort Mill Hyundai to evaluate my option of trading in my car for a safer one. When my sales associate took my car to be evaluated they found that South Charlotte Hyundai made a major mistake which makes them, or any other dealers unwilling to purchase my car.

This mistake began in June 2017 when a light in my dashboard replaced. I took my car to South Charlotte Hyundai to have the light replaced. When the car was returned I noticed that the odometer had been reset to 0. I spoke with the serviceman about this reset and he showed me a sticker that they had put on the inside of the driver's door showing the original miles. When I raised my concern that people would not know the sticker was there the serviceman said: "the system will let them know that the odometer was reset."

Months later when I took my car to Precision Tune for an oil change, my miles was recorded as the amount on my current odometer reading. When I later took it to Fort Mill Hyundai in June 2018 they too recorded my miles at its current odometer reading. Another dealership also was not alerted to this issue and recorded the miles incorrectly as well.

These records of a lower mileage have raised a red flag on my Carfax report which I was unaware of until the recent appraisal at Fort Mill Hyundai. I was told, that it was determined they couldn't purchase my vehicle with this defect on the Carfax. The service manager went on to tell me that I could not sell the car privately with this defect. He said it could open me up to liability legal liability concerns.

I once again contacted, via phone, Hyundai USA about this new issue. I was told that the mistake can be fixed on Carfax. I called a few dealerships to see if this fix would help me and was told that while the dealership would purchase my car, it would not be purchased at the full value even with the Carfax not showing the red flag. He explained that there will still be a problem because the odometer does not show the actual miles on the car. I was advised to contact Hyundai USA about repurchasing the vehicle from me.

I then wrote to Hyundai USA explain that I could no longer receive full value from my car because of the reset of my odometer and that I need the full value in order to get a new safer car. Hyundai USA wrote back and informed me that "Based on that evaluation, we do not believe that the history warrants a repurchase." I was advised to discuss the repurchase with South Charlotte Hyundai.

I went to South Charlotte Hyundai to discuss the repurchase of my car. I explained that the car had been devalued by the reset of my odometer that they did. The person who was introduced to me as the sales manager was extremely rude. Not only did he not take my concern seriously he proceeded to offer me an extremely low amount for my car after I told him that I would not be interested in purchasing a new Hyundai with him. He didn't even stay to discuss the offer he just handed me the paper and walked away.

I contacted Hyundai USA on August 14, 2018, to ask them is there any way that they could not only fix my Carfax report but fix my odometer to reflect my actual mileage. The customer service representative I spoke with, Erin, was completely uncaring. She told me that Precision Tunes had made the mistake and that Hyundai USA will not help me with correcting the carfax report. She did not address the transmission issue or my request to have the odometer fixed. Her response was that Hyundai USA do not cause the issue and so they would not help me.

What I spoke to Precision Tunes, a few minutes after speaking with the Hyundai USA representative, I was told that the Precision Tunes personnel asked the Hyundai representative how they could help fix my Carfax and she did not answer. She told them that she was just calling to get the information.

On August 15, 2018 I spoke to Fort Mill Hyundai about fixing my odometer. They informed me that it can be done but South Charlotte Hyundai would have to send it off to be corrected. They also informed me that this was their procedure whenever they had to reset someone odometer. I even spoke with the company Fort Mill Hyundai uses to see if I could get it fixed my own but I was told it had to be done by the dealership.

Needless to say, I am very disappointed and upset by my experience with South Charlotte Hyundai, Hyundai USA and as a Hyundai owner. Not only is the transmission in this vehicle jerking and not accelerating at time which makes it a danger to drive, I am financially stuck with it because of the South Charlotte Hyundai.

I purchased a 2017 Hyundai Santa Fe Se on July 2016, at first there was a hesitation issue I took to dealer and according to the service writer there was a update on the ecu. Yet after update vehicle had same issue, after a few months I returned to dealer this time when I get into vehicle start and put in gear no response would just stay as if car was in park. Explained to service writer what was happening left vehicle at dealership, get a call back stating we can not find issue, I had also complaint about tires wearing out on the inner side in the rear so according to tech and service advisor can not figure out the issue and that the tech will drive vehicle home for the night and teat drive. Next day got call from service advisor and same story no issues found. I see that there is a no win situation for customers. From my understanding is they techs are not paid good enough on warranty assignments so they brush those repairs off, repairs that are not warranties are corrected because technicians are paid well on those type of assignments. 8 months later I'm still dealing with the issue and have decided to let the finance company take vehicle back and take legal issue. I DONT RECOMMEND ANYBODY TO BUY HYUNDAI VEHICLES THEY DONT STAND BEHIND THEIR PRODUCTS OR WARRANTY. And whoever has a Hyundai be careful where you take your vehicle for service. Tires have lasted less than 10, 000 miles transmissions are horrible suspension is even worst DONT WASTE YOUR MONEY.

I recently took 2 of my vehicles 2 trade in 4 a new or demo model. 1 vehicle was still under finance the other freehold. The salesperson took the financed vehicle & promised 2 settle it with the bank. The freehold vehicle was with me until I received my newer vehicle. The salesperson kept the financed vehicle & advised that i need not worry 2 pay installment due 2 settlement. Vehicle was kept for 3 wks. Keps msging, calling & whatsapping this guy. He promised 2 sort out on numerous tyms. Never brot new vehicle 4 test drive altho we asked daily. Last call 2 him went 2 Voicemail so I called the dealer only 2 b told that he is on leave & vehicle I was supposed 2 buy was sold. Went 2 dealership 2 sort. They r so busy they really dont don't need my sale that explains y I got treated so bad... Now the financed vehicle he told me not 2 pay the installment is due... pathetic service. Called 4 dealer Principal only 2 b told he is in meetings... several times. Spoke 2 other ppl... they say lets move on & try 2 do another deal. Now my financed vehicles battery is problematic... all the petrol, call, wear & year costs... who answers ... no1 cos they don't care...they all cover up for each other

Was in the process of signing for a car when another customer came in and bought said vehicle before me. Manager wanted to see if could get me a better deal on financing then my already pre approved loan. I abliged him out of the kindness of my heart. He put a hard pull on my credit report for this very unsatisfactory visit. I was at dealership at 230pm. Incident happened at 730 PM so I had been at the dealership for 5hrs. Manager Jake Vargas came out of office and said someone came in and he just sold the car I was in the process of buying.. i was in the office and never seen anyone come in. Nobody was signing any paperwork and nothing was stated to me before he made his decision. He said it was first come first serve with the explanation that whoever gave him money first he would sell to. I was fully prepaid to pay him but only due to his advice to "let me get you a better deal through me finacing" did I wait. He had to pull my credit report which resulted in lowering my score and my chances in the future. When asked for a business card, Sales Manager Jack Vargus had no card and only provided me with his first name. I had to inquire about his last name and company name. I hope your company does not value this kind of service as it was very unprofessional. This situation was not handled appropriately and left me feeling taken advantage of and led on.

Fraud - Bait & Switch On 8/1/18 at 7:30 pm we contacted Brandon Hyundai in regards to a 2013 Hyundai Tuscan (Stock #H80931A) listed on Car Guru's and on the Brandon Hyundai website listed at $6994. We confirmed the price 3x with Hailey and agreed to drive 2 hours to their location to test drive this vehicle. On 8/2/18 at 9:00 am we arrived at Brandon Hyundai and discovered that the advertisement (Which we still have a printed copy) included the price of $6994, NEW TIRES, NEW BREAKS, & CERTIFIED was true until we were in the car test driving it. When we returned, the dealership changed the price to $11, 998 and would not honor the new breaks, new tires, and would not certify the car because it now had a few too many miles on it! Being horrified at what was happening, they said that "for us" they would let us have it at $9900! This place needs to be shut down if this is how they conduct business and fraudulently advertise their vehicles.

I was test driving a Hyundai Accent 2014 at Hyundai Garden Grove (Garden Grove CA) and was highly Upset. The car was very dangerous when I was test driving it I almost crashed it was unsafe the technology I was sensitive to unsafe made me delirious sleepy and almost crashed i couldn't see because the window wasn't clear. Car had some malfunctuons. Cars were dirty. Both cars as well as the other cars. The look of the car was ugly nothing exciting about it and the Hyundai Elantra dirty. Car was hurting me I was in pain from the The book manuals you can't read dangerous couldn't see it manufactured blurry hurting me. The paper was sensitive to my skin hurting me. Paper is also vulgar demons starting rubbing on my private areas. Violating. The cars are demonic and dangerous ugly non relaxing can't drive it because of the manufacturing how the car was made. Made for a animal dangerous not for a human being. Glove compartment is cursed nasty dispicable.
The people the employees are nasty and rude. Unprofessional.
Also someone raped me in this car my car I had before as I have bought this car before. At my job. I filed a police report and did an investigation but couldn't find the suspects at Panasonic in Lake Forest, CA. I bought a Hyundai Elantra 2011 Lights is no good the Light on the roof someone changed my light one day my car was even broken into and changed that light Easily; not the day I was raped before. Another day. Two incidents. How do you even change that light? Dispicable Would not recommend.