Hyundai
Reviews and Complaints

Hi me and my girlfriend bought a used 2017 hyundai sonata from long island city hyundai about 1 month ago .. We had so many problem with the sales person and sales manager .. Besides that we just got the title in the mail and it came with a lienholder with hyundai not sure why when we bought the car out cash ...Vin number is 5npe24af6hh445965 .. Please find out what going on and get back to me ... My cell phone is [protected].. Mino park

I have a 2016 hyundai accent that we bought new and the wheels are rusting? It looks bad on a new car..i shouldnt have to remove the wheels and paint them ..i purchased the 10yr 100.000 mile extended warranty.. They said it was bumper to bumper coverage ..what can i do?
I asked at the dealership and they said steel will rust..thats crazy they should paint them ..

I bought a 2017 Sonata from West Palm Beach Hyundai in January of this year. In April we paid off the loan and submitted all the necessary paperwork for my GAP insurance refund in June. I was told it would take 4 to 6 weeks. I waited until Sept. before inquiring about it and have not heard back from anyone.I have called and left voicemail's, I have emailed the GM and the finance person and have gotten no response what so ever. Not a call not an email, nothing. This is the 3rd Hyundai I have bought from this same dealership. I have always gotten great service from them so I am at a complete loss to explain the current rude behavior. I replace cars every 3 to 4 years its looks like I will be taking my business elsewhere for vehicle number 4

Bought this Car as a Certified Pre-Owned In July of 2016. Has been in the shop so many times for so many problems its absolutely astounding. Car had about 41, 000 miles at time of purchase. Car had 57, 000 miles at time of trade 14 months later. Depreciation $6500.

August 2016 ~ AC Failed (Had car about a week)
September 2016 ~ AC Failed (Had car about 2 days)
September 2016 ~ Notified of class action lawsuit that engine could fail.
October 2016 ~ Took in for an oil change and was told the car was due for its 45, 000 mile service. (what the heck we just bought the car 4k miles ago and now you are pushing big ticket service?)
November 2016 ~ Thinking there was no charge to the 45k service check took it in. They said the rear e brake pads were shot as were the rotors. After much arguing got this fixed with no charge. Both front sway bar links are replaced. Other squeaks and rattles are fixed, others not. (had car for 4 or so days)
March 2017 ~ Recall work completed (oil feed tube) Other squeaks and rattles can't be identified for repair. (had ar a day)
September 2017 ~ Recall work completed for seat belt tensioner and Engine inspection. Also Replaced a tie rod end and rear sway bar link. (Had car almost 1 week.)
September 2017 ~ Less than a week later the check engine light came on. Replaced an o2 sensor and seat belt (It hadn't been retracting for some time) The car is now in need of tires and front brakes/rotors (had car for part of the day.) Immediately went to Honda and bought a New CRV.

Time lost monkeying around with this car was endless. Sure the items were covered under the "warranty" but who cares? It takes at least 1 hour to drive to the dealership, drop off the car, then pick it up and all that goes with the process.

In July I inadvertenly made a payment on a closed account. You received and processed that payment on July 4th. What has ensued is next to crazy. It appears that a check was initially sent to a former address, a stop payment was issued and apparently another check was sent to the same incorrect address. This is after numerous calls to your company trying to get my money back.

I have now made 7 calls, asked for a manager and was told they were not available. The person told me a check was sent to Bloomingdale, Il address once again. So now I'm not sure if I will ever see this money.

I request immediate attention and resolution to this as it now going on 3 months.

I would greatly appreciate an update and status on this refund. I can be contacted at [protected] or [protected]@gmail.com

Thank you for your attention to this matter,

Respectfully,

Leslie P. Weiss.

Every time you take a Hyundai car in for service they push for fuel injection system maintenance for $249. This is every single time I've taken my car in, my wife's Sonata has 30k miles and my Santa Fe has 40k miles on it and both vehicles have never run anything but 90 octane fuel and since the 15, 000 mile inspection Norm Revees Hyundai has recommended fuel injection system maintenance. The Hyundai owners manual does not even recommend inspection of the fuel injection system until 60k miles. This up selling of unnecessary maintenance that isn't covered under the warranty needs to stop!

To whom it may concern:

First and foremost, I have been a customer of Hyundai Motor Finance for many years. This is my first time dealing with them on a personal level due to the situation that has come upon me. I would like to tell you first that My 24 year old son passed away August 5, 2014. I was not the same person after that, nor will I ever be. Then, I remained on disability for some time due to the depression that came upon me. Then, in November of 2015, while on disability, I was laid off. I received a severance package due to my commitment to this company for 25 years. That is in short what has happened to me..Most important, all these things were discussed with HMFUSA. Along with the fact that I continued to pay for my vehicle through all this on time.

My first phone call to HMF to go over this situation with them, to try and get out of my lease went like this: HMF can't help me in this situation but, you can try many websites out there like, swap a lease, transfer your lease, advertise on craigslist or try to have a family member take over. Never heard of half of these websites, so I dove in and tried them all. In turn, I had many candidates that wished to take over my lease right away. I was ecstatic. First party call Hyundai to start the credit check process and in turn was told that Hyundai does not participate in any of these programs. Needless to say, I was extremely upset.

I called HMF again, (all calls are recorded might I say) they tell me that the only process that I can do is have a friend or family member to take over my lease. They did offer to save me from making a couple of payments to see if I can get my life in order and find a job. Needless to say, I had to explain that my current situation was that I was filing for SSD since October and was in the process of appealing, and that I was physically unable to find a job due to the fact of my disability along with the fact that I had fainted and dislocated and broke my ankle. HMF continued to explain that there was no help to offer.

I became more and more upset due to the fact that I am in a position that I have never been in at the aged of 52, with fainting and other problems with my health that had to take a back burner until I could find insurance for myself, which in turn took me three months to get medicaid.

That said, I believe I finally found a dealer that was willing to help me out and buyout my lease. I was at this dealership, (which again, recorded call) and proceeded to get HMF on the phone. I explained to HMF that I was at the dealership and that they were requesting a dealer buyout quote. In turn I was given that quote, and proceeded to as them to fax over the paperwork necessary to get this done. I was over the moon that someone finally was trying to help me out. But, did not happen that way. Paperwork for this transaction was sent I believe, but it was a customer buyout quote. Which I do not understand first off, why a fax takes up to 72 hours. Neither here nor there, after waiting a week for that to happen, I proceeded to make another call to HMF.

So my next call, HMF said that they would fax the paperwork over again, with another payment I made that had to be posted, and it would take another 24 to 72 hours. No way that they could do this any quicker I was told. Wait the four days and, paperwork was sent to the wrong fax number as I found out with another phone call to HMF.

This was my last call, HMF (again recorded) explained to me that each time, Customer Buyout Paperwork was faxed and that the dealer would have to make the call to get the buyout quote, (which was given to me in my first phone call) so I proceeded to get a conference call with the dealer, myself and HMF. I explained situation, and gave authorization to have my information with the dealership, but with the dealership on the phone, the quote was not allowed to shared with myself, so I had to be removed from the call and the dealership called HMF and proceeded to request what was needed in order to expedite this deal.

To date, I have not received any phone calls from HMF or the dealership.

I have read many articles, in regards to Hyundai Assurance, which could of saved me a year and half of my life. Never told about this insurance.

I would like to know where I stand in the situation HMF and having this deal completed.
I would also like to know, why such a huge company would have so many employees not aware of what they are talking about when receiving calls from longtime customers.

Needless to say, this has completely made me not able to sleep and god knows how you have affected my health on this situation.

Please respond to me on how we are going to handle this situation,

I would appreciate a prompt response

Thank you.

Kim Manning

I purchased my vehicle from Cool Springs (TN) Hyundai just over 2 years ago. Since then I have had nothing but issues with this car. I was in the shop constantly before the warranty, and even more since it expired. I recently received the car back after Hyundai had to replace the engine. Only after I had to get a new alternator, new batteries, 8 new tires, etc. Fortunately, Hyundai USA (Craig Scott) stepped in to assist me with these issues and renewed my faith in hyundai and its products. Everything that is going wrong with my car I asked to have checked prior to warranty expiration. Now that the warranty has expired, EVERYTHING is going wrong with this vehicle. Now I am facing a $4, 000 bill for Cambers and to fix an ECS malfunction. I JUST got my car back a month ago after it sit for 2 months for the engine repair. I am to the point were I feel that my only course of action is to contact local & national troubleshooters, various media outlets and any local/national organization I can contact to dig further into my issues and get some type of resolution. This was Hyundai's premier vehicle until they stopped making it last year. I cant help but think that you guys knew these cars had these types of issues. The sadder part of this is that I only have 86, 000 miles on my car and I have had nothing but problems with it. Just as I my faith was renewed in your product and I was looking to purchase a new genesis in the near future, I have to come up with a way to pay for these repairs, which were either overlooked or ignored. Renewed faith lost.

My door handles keep falling/breaking off. Two door handles were replaced while under warranty. Two more were replaced last year. Now one of the door handles that was originally replaced under warranty is again broken off. All four door handles have been replaced on this 7 year old car. Huge safety issue. In addition the most recent breakage was on a back door that is only used about 1/3 of the time.

Dear Sir / Madame

I had a engine breakedown without any notice on the 01 May 2017 while driving from Queenstown to Cape Town approximately 10km into Beaufort West the engine just stalled and never started again, it is not as a result of any negligence on my part as oil and water is still clean and intact .

The vin number KMHJT81BLCU381454 .
The case has been logged with the Ombudsman but Hyundai South Africa hasn't responded to any correspondence .
I would really appreciate a speedy response and resolution to this problem I am stranded without my vehicle and its my form of transportation to and from work

I bought a Hyundai Genesis 2015 in Bakersfield, Ca. My rear driver door, would not open. Alfonso ordered door part, would take a week arrive 8/8/17. 1 week later 8/11/17 I dropped Genesis at Bakersfield Hyundai @ 8am. Late Friday afternoon Alfonso called and told me door window was broken. I agreed to get rental. Window would arrive Tuesday 8/15/17, would tint and replace. Alfonso called 8/16/17 and said while opening door my paint was scratched, would need couple days to fix. 8/18/17 returned rental, Genesis was ready. When I inspected my Genesis, the rear window seal was damaged. Part would be ordered, today 9/7/17 I have yet to receive a call. I noted also with George Rice the service manager: My leather beige rear seats oil stained, scratched paint touch up unsatisfactory, rear door floor board cracked, stereo system right side of car doesn't work, driver seat now squeaks, wheel has a dent in it.

Hello, I purchased my Hyundai Sonata on 8/2/17. On 8/14/17 the paint on my front bumber began to peel in 2 places. I immediately went to the dealer with the car and was told that there was nothing they could do and they gave me the number to a local body shop. I went to the shop and was told that it would be a minimum of $350 to repair. My problem is that I feel that I should not have to pay to get the paint repair on a car that I haven't even had for 1 month.

Donald williams, and as sales manager of hyundai
[protected]
I was trying new 2017 sonata se model. I searched web sites. I found chapman hyundai offered best price for that. So I submitted my information.
Yesterday (aug 30 2017, 1:58 am) he called me to visit his office, but I don't want to waste my time, so I asked him their price.
He quote me 1500 dollar off from msrp. This price is the worst price I searched. So I told him "your price is much higher than I searched"
And I hung up the phone.
A couple of minutes later (2:01pm aug 20, 2017) he called me from his cell phone and cursed me "* [censor] do you know hhat I mean?"

I really upset, so I called him back but he didn't take my call.
So I texted to him demanding apology but he didn't.

I am still uncomfortable at his attitude.
This is the worst experience I have during purchase of cars.

I am seriously complaining at your employee.

On 8/19/17 my wife and I went to Atlantic Hyundai located in West Islip, NY. We wanted to return her lease of a 2015 Sonata for an Elantra. We sat with Sandra Redway, actually our first visit was on 8/17/17. To be forthright her credit situation was not the best. We were then approached by a man named Lekwa, who pulled me outside and said, Huyandai Motor Finance denied our lease and would NOT lease to us again.

Both Sandra and Lekwa persisted we finance as we will get a "better rate". Again all of this still took place on our first visit. They then ran our credit report and disclosed to us the term of the contract along with disclosing the sale price of the vehicle. After I did my own research, those acts alone merit this being an illegal act...hence "payment packing"

When we arrived home after our first visit...my wife called Hyundai Motor Finance to inquire about denying us the opportunity to lease with them. I unfortunately do not have a name of show she spoke to. However they did state the fact that they do not render those types of decisions. They are made at the dealership level. We then received a call later that day from Lekwa stating "I got you a deal to finance, come by on Saturday (the 18th) to pick up the car". My wife by then expressed interest on a 2017 Elantra.

When we arrived on the 18th, we initially had to wait 2 hours to be seen by Sandra and to be honest, saw her acting as if she was avoiding us. By then Lekwa approached my wife and I and mentioned we would be around $400 to $417 as our monthly payments with $1, 500 down. Keep in mind, we had our daughter with us and did not want to display any type of emotional distress in front of her. After a ton of back and forth with Lekwa and Sandra, and being there 4 hours, my wife could not take the emotional stress and just wanted to leave. Then Lekwa stopped us and tried for a "better" deal on the term/interest.

We with a ton of reservation agreed, as our daughter was also showing signs of frustration, as she saw we were visibly stressed. We then sat with the Finance Manager. He then dropped a bomb shell and stated our monthly payments were $460/month. I said why? He then showed us the contract and without us being asked, nor offered, Lekwa added a 2 year "gold service" extended service contract to the back end of the deal! I was furious at this point and asked to speak to him.

He then came to the desk and stated "this was the only way the bank would let him structure this deal to get us approved" That is a flat out lie! When Lekwa left the desk, I made the finance manager aware of this illegal practice, he stated 'I know, and I agree with you". He (the finance manager) told my wife he wasn't taking the fall for this one, it was Sandra and Lekwa.

After almost 5 hours of complete distress, I made two notations on two forms in our folder that we have carbon copies of. In which stated, "we did not want a 2 yr extended gold warranty" One is on the We Owe form the other is on the extended service contract form. Again, I have carbon copies of those depicting we did not want this warranty.

In the end I am seeking our interest be lowered and our monthly payment go back to what we were originally quoted without that "gold extended warranty" We do not want it...as all this did was attribute to additional dealership profit by increasing the final cost of the car. We want the contract re-written and our payment back to $400/month.

If this is not honored, we will then go to the Better Business Bureau, the media, and finally take legal actions. As you very well know this dealership broke the law and we have documentation of us not wanting this extended warranty.

Last week I waited 3 hours for your 777 towing to jump my battery.
I thought it was a battery issue but a week later I am again waiting over 3 hours for the 777 towing to go to the dealer.
I believe the problem has to do with the shift lever but that's for another time.
777 towing is the pitts!
The customer service had dispatched another company an hour ago and I bet they get here before 777 towing.
I bought my 2nd Hyundai for the warranty and service but it seems when you need the service it's impossible to get!
There won't be a third Hyundai.

I have brought this vehicle back to the dealership for the same repair 9 times and it is still not repaired.
I went to pick up the car for the eighth time on 8/22 after getting a call indicating that it had been repaired. The service writer went to get the car and it would not work. The vehicle vin # is 5XYZU3LB6DG013068 so that you can look up the repairs that were done to try and fix this issue. Based on what parts have been replaced the dealer has to have billed Hyundai for several thousands of dollars to make these repairs and still the problem persists. Let me state that both my wife and I are loyal Hyundai buyers as this is our 4th Hyundai that we have purchased. At this point, based on what has transpired I'm not sure that we will buy another Hyundai vehicle.
I also have a case number with Hyundai which is [protected]. Iwas told today that a wiring harness was ordered in a effort to repair the problem.
Look forward to hearing back from you and to what Hyundai can do to rectify this situation.

Ira Pulwer
[protected]
[protected]@verizon.net

I purchased a lifetime rust proofing warranty in 2006 when I bought my Hyundai Tuscon brand new at Newmarket Hyundai. I Have had the car sprayed and inspected at Newmarket Hyundai regularly and have all the receipts. At the time of my purchase, I was never explained by the sales or service staff any details or fine print about this rust warranty and was not told I had to contact a third party and send them service cards after I had my car sprayed at Hyundai. In fact, I remember asking the service staff at the time what I do with the service cards and he threw it back at me and said nothing, we service the car here so you don't have to worry about these cards. This person has since left the company and now they have new service staff. Now my car shows signs of rust from the inside of the doors and under body which are all areas that should be covered in my warranty. My car has been sprayed every year as required, so why is it rusting? The car would have been inspected and sprayed by Newmarket Hyundai staff. Rust should not happen with a rust warranty. I don't think this vehicle was properly sprayed and/or inspected. Why bother getting a warranty?

When I went to Newmarket Hyundai they contacted Sym Tech which was the 3rd party they have the warranty with, and they said because my cards were not sent in claim they have no record of my service and spray over the years and voided my warranty. I explained to the manager at Newmarket Hyundai that it was his service staff at the time told me I didn't have to send the cards in as the service is done at Newmarket Hyundai. I got bounced around from person to person, left voice mails for the owner several times, nobody seemed to want to do anything to help me or own up to mistakes made by their staff. Mis information and lack of information to me. First of all the sales staff did not properly advise me of this rust proof warranty and third party fine print and secondly their service staff for giving me the wrong information which caused the third party to void my lifetime warranty. I am very annoyed because they are NOT willing to do anything for me at Newmarket Hyundai and by the way their staff there lack customer service skills. they just want to avoid the issues here instead of helping a dissatisfied customer. I will never purchase a car from this dealership again and woudl certainly not recommend it to anyone else.

I bought a new Hyundai Tucson and it's been to the shop more times than I drove the vehicle. Hyundai of Silsbee never fixed the issues that I'm having with this vehicle, The transmission shift rough and jerking, AC bogs down and has a grinding noise coming from the vents, Windshield wipers stopped during a rain storm not once but twice, Dash lights dim on and off, Among many more issues, And now I'm being told to go to another Hyundai dealer, Hyundai of Silsbee said they wouldn't be providing me with a loaner car because they didn't get reimbursed on the other rentals while the car was in the shop. But that's not my problem I have a warranty and should not have to deal with this.

dear sir, i have a shop in lake forest, i ordered parts for customer window regulator 4 days ago, i went and paid and pick it up after 4 days,
i had told the customer be ready yesterday morning, parts was wrong i took it back talked to mike in wholsale dept, he took the part from me and understood that part was wrong he told me he was going to locate one yesterday, as to today i have no parts customer is complaining i am losing the business and customer had to get rental car for customer,
i will never buy parts from this store i talked to parts manager ERIC, nothing been done yet i am going to leave a review for this store so as my customer

my contact number is [protected]

Chassis number tmaj3812lgj132534
Engine number g4fjgz648166
Reg no elyseo

vehicle was purchased on the 24/02/2017 from hyundai pinetown.in march i went to hyundai pinetown workshop and reported a noise from the gearbox and suspension.(reported to farhaan service advisor).vehicle was tested by mechanic and was confirmed there is a fault with vehicle.they could not offer me a courtesy vehicle and was informed the vehicle could still be driven and when booked in for service they will attend to the faults.vehicle booked in on the 05/05/2017 for service and faults where reported to service advisor.service advisor called me in the afternoon and said vehicle ready and needs to be rebooked to strip gearbox.(i was not happy as this was going on from march).vehicle was dropped off on the 22/05/2017 because courtesy vehicle was available.was called on the 26/05/2017 and informed vehicle ready for collection, informed gearbox was stripped and found the back off gearbox repaired. (i was not happy with repairing the gearbox).fetched vehicle on the 26/05/2017 and on the 27/05/2017 found noise still coming from suspension, contacted the workshop and was told donovan who was handling my vehicle is not at work.contaced donovan on the 29/05/2017 and was told i need to rebook the vehicle.I was called on the 15/06/2017 and informed the will be a courtesy vehicle to fetch on the 16/06/2017.drop van off on the 16/06/2017. (it took three weeks to arrange another courtesy vehicle) i was contacted on the 26/06/2017 and informed vehicle is ready for collection, they strip suspension and found saddle mount not seated correctly. fetched vehicle on 27/06/2017 and when i arrived home found lhs rear window not working and noise still coming from front suspension.went back to Hyundai workshop and reported.the workshop manager told they never touch the lhs rear window, i informed him that i am not blaming them for the defects on the window but as the customer its frustrating to have one fault after the other.he tested the window and said the doorpad needs to be stripped and checked.i told him that is unacceptable as every time theres a problem, they keep on stripping the vehicle.he spoke to darren the workshop manager and i was told to keep my vehicle and they will speak to the dp and give me an answerby the end of business on the 27/06/2017.no contact as yet.the vehicle is with me and it is still not right. they have not fixed the problem and now they will be stripping the vehicle again.i am utterly disappointed with the service from Hyundai and in the manner in which they handled this vehicle.the vehicle was only a month old when i started having these problems and to date the vehicle is not fixed, while i am still paying the monthly installments and the vehicle is more in the workshop than with me.i have my own business which is owner supervised. i have to leave my staff in tongaat with my work van, come back to chatsworth then go to pinetown to drop the van off, come back to chatsworth and then go and attend to my staff in tongaat with my work van, come back to chatsworth then go to pinetown to drop the van off, come back to chatsworth and then go and attend to my staff and customers.this is suppose to be a new vehicle, but it costing me a lot to round around with this vehicle at my cost while they don't want to sort out my vehicle.you don't expect to get treatment like this from a reputable dealership.i was contacted on the 25/07/2017 and informed by mark torrence the dealer principal that max germani told him there is nothing they can do.when back to the dealership on the 25/07/2017 showed them vehicle again and told them that i am not happy with that answer, was informed they will speak to max germani again ans arrange a substitute vehicle for me.was comtacted today by mark torrence dealer principal and was again told they can do nothing.called hyundai customer care and spoke to lydia becker and was told they can do nothing as the dealership decides what to do and they cannot make decisions for the dealership
The reason why i am sending this mail to yoll is because i am getting no assistance from hyundai south africa.the dealer principal is so rude and does not want to assist me with matter.hyundai customer care say they cant do anything to assist.(why is there even a customer care if they cant assistant).why would Hyundai motor group have such a terrible back up service in south Africa.i have 6years to pay this vehicle and from day one i am have having problems with this vehicle.the manner in which Hyundai south Africa us handling my claim is pathetic, so dont expect to receive this type of service from such a world class brand.the staff of hyundai south Africa dont have any customer satisfaction and is only interested in making money of clients who work very hard for the litte we have.i refuse to keep this vehicle in possession, i cannot be paying for something that is not right from day one.hyundai motor group needs to to handle this matter urgently as this is your product .i understand if the vehicle is 6months old and then i experience problems with it, then i know the process is to book the vehicle in and have ut repaired.i have been complaining from day one
My email address is [protected]@gmail.com
Travolan naicker [protected]
Durban
South Africa
4001
Please assist