Hyundai
Reviews and Complaints

I purchased the vehicle in June of 2015. We had the car for one week when the sunroof started opening and closing on its own. Took it to Hub Hyundai and it was fixed under the warranty. Six months later the transmission went out after several attempts with Hub Hyundai over a 6 month period to figure out the problem. Parallel to the transmission going out, we started experiencing even more electrical problems with the car. The radio would not turn on or have any sound sometimes. The censors for the check engine had to be replaced, and even after the rain-sensing wiper system was fixed in the recall, the wipers would still turn on for no reason. Even after we replaced the transmission, these electrical problems still continue. Our latest problem happened just two days ago, the A/C suddenly went out for no reason and they are still trying to determine what is wrong with the car. The car only has 63, 000 miles on it and is only 5 years old. All the work has been done at a Hyundai dealership so all the parts are genuine Hyundai parts. I have purchased 3 Hyundai cars and this car is the only one that I have had these types of problems. It is the biggest lemon I have ever bought and is not reliable is any way. After this car, I would never recommend anybody to go buy a Genesis. My resolution for this complaint is that I would like Hyundai to buy this car back from me so I can go get a reliable car.

My daughter bought a Hyundai i10 from Hyundai Milnerton Cape Town, about two years ago YES that's how long she been struggling to get Hyundai SA to repair or replace the gearbox in the vehicle.The car intermittently will not go into revers gear without a struggle, The vehicle has been in for repairs 3 or 4 times for this problem still not repaired, all that was done was to adjust the clutch, problem not sorted, their answer was you have to live with the problem, it there is nothing wrong with the car.the car now has about 20 000 km on the clock and still has problems going into revers, this problem started when the car had about 2000 km on the clock and it was then a year or so old, all efforts to get Hyundai to inspect, replace or repair the gearbox have been to no avail, Hyundai states their vehicles at that time carried a five year warranty, this vehicle is still under warranty, with a service and maintenance plan, .they don`t seem to know how to fix the vehicle, I suspect its a second hand vehicle sold as new.They do NOT honour their warranty [protected]

I have a 2007 elantra with 70, 000 miles and had a problem with tranny. Needed new cell pack. Had two months to go on warranty. Got it fixed then 9 1/2 months later the same problem. Put just 6000 miles on it. When I called they said my warranty has expired and the part only had 30 day warranty on it. I had to go get it fixed and cost me 785.00. I tried to explain this problem started while my warranty was in affect and hyundai service depth didn't correct it properly. No way 6000 miles and 9 months I should have that fixed again. It's either the sensors are bad or something is causing them to falter. Either way I should not be responsible for that. If something is causing it that should have been fixed the first time. I have other hyundai vehicles and I have been leasing from Hyundai and only want to be treated fairly.

Thank you
Anthony Micalizzi
328 lakeland ave 1f
Sayville n.y. 11782

Went in to McDonald Hyundai (6500 S Broadway Littleton, CO 80121) today, July 20, 2017 at about 9:45am to look at a 2017 Hyundai Sonata Limited because of the Summer Sales Event. Unfortunately, the salesperson did not know what the Summer Sales Event was. He asked if I brought in the advertisement for the event. After a few minutes, it became apparent that the salesmen did not know much about the different models / trims / features of the different Hyundai vehicles. We searched the lot for ten minutes and did not find any 2017 Sonata Limited vehicles. The salesperson went to the sales manager to see if they had any available. He came back and said they have one at a car lot one mile away and he could drive me there. I said no thanks and proceeded to leave the building. This is where it gets interesting. The sales manager (a short, fat, homeless looking guy with blonde/red hair and a military haircut) came out and said, “Excuse me sir, what is the problem.” I told him that the salesperson did not know anything about what he was selling. The chubby manager said “Well he is new. I can get you an experienced salesperson.” I said no thanks. The fat guy then said, “Thanks for wasting our time!”. I said, “Excuse me?”. He repeated, “Thanks for wasting our time!”, and proceeded back to his desk. I said, “That is terrible customer service and I will report you to Hyundai.” The military haircut manager then said “Go ahead, I do not care. Make sure to tell 20 of your friends also you **ckhead !”

I will never shop at McDonald Hyundai again. The manager should be fired for treating customers like that.

We got a letter we were pre-approved for hyundai motor finance.

We were ready for a new car so went to local dealer - I should have walked away then.
They kept trying to change the terms of the offer, then the first set of finance papers had a higher purchase amount for the car, and lower trade in value.
It took 2 hours to fix all the paper work. We drove home late that night
With our new hyundai sonata.
Then the real nightmare began. We pay our bills online, hyundai couldn't set up online payments. They claimed our first 2 payments arrived late. I sent one via express mail, signature required, they posted it 12 days after they received it. Then they repo'd the car when it was (According to them) 3 weeks late. Towed the car 330 miles away. Then became impossible to reach. We spent hours each day trying to reach them, twice we were put on hold and disconnected promptly at 5 pm (Their closing time) one time after being on hold for almost 90 minutes.
When we would manage to reach someone, calls were put on hold for 45-70 minutes and then mysteriously disconnected at all times of day.
5 days and over 140 attempts to contact them later, someone was going to fax us paperwork to submit - they were to fax to our local dealer - never arrived. Local dealer tried to help us by giving us their paperwork to use and faxing it in to hyundai motor finance for us - nothing happened. We offered to drive to charleston wv where they towed our car and take cash - they said no, and 12 days after repo our 5 month old hyundai was auctioned - to a hyundai dealer in ohio that specializes in selling almost new, low mileage hyundais at price barely below original sticker price, and at used car finance rates - financed by hyundai motor.
After our $5k trade in, and $1, 500 down and 5 payments ($1, 600) (They managed to find the checks and cash 2 of them after the repo), they claimed they only got $9k on our car at auction and still wanted almost $4, 000 more from us basically about $12k to drive their hyundai for 5 months/3, 000 miles. $2k a month, and no car - what a bargain. And the dealer that bought our car (And hundreds of others) posted it for sale for $17, 000+.
(Almost the full sticker price of brand new)
If your car gets repoed by hyundai - keep track of the vin number.
Even the finance manager at our local dealer was baffled by how hyundai finance was handling things. Even using his 'special phone numbers' he had trouble reaching them, and after he sent in our fax 3 times, he still had no success as they kept claiming they never got anything. (They magically get the faxes when you are purchasing the car apparently).
Hyundai finance needs to be investigated by the federal attorney general, as well as the ag's of each state.
This is blatant fraud. And it all began with their 'pre-approval letter' they sent to us.

Dealer:- sansone auto mall, avenel, nj
—
Dear
I leased a car from sansone auto mall, located in avenel new jersey on 12/22/16
Since that time I didn't receive the car registration
I went to the dealer location and the lady there told me that they will mail it to me
And I went again and the same answer
But never received it
I sent more than 4 emails to them but didn't get a response
Now 6 month with no registration and if I got a ticket who will pay it
The car is leased and no one allowed to get the registration except the owner
I am sending this mail to you as I didn't get any response from the dealer
And hoping to solve this issue for me as i'm not going to contact them again
Thank you, george

We purchased our sonata new and can't get blue link to work the grill had to be replaced due to excessive bluing and we have out 6000 down to be told that we gave had to go to the dealer 3 times to address concerns that have arisen since delivery. We have been patient and have tried to remain as pleasant as possible but to no avail so we are considering switching makes and not recommending Hyundai to anyone

Dear Hyundai Customer Service,

I own a 2011 Sonata Hybrid. On May 20th I was driving on interstate 85 between Spartanburg, South Carolina and Charlotte, North Carolina. Nearing the North Carolina border a number of lights started flashing on the dashboard and a loud beeping started with an error message of “check charging system”.
This was a very freighting event to occur at 65-70 mph. Luckily we were near an off-ramp and were able to coast down the ramp. Very soon after the beeping started we lost all power in the car. While I was on the side of the road I called the nearest dealership in Lowell, NC to see if they could explain to me what had happened and what the error message meant. The associate in Service indicated that they were unaware of the message and advised that I should bring the car in.

The next day we had the car towed and then brought to Keith Hawthorne Hyundai in Lowell, NC. Attached is the parts quote that I received which totals over $6, 000. With labor I expect the total bill to be in the $7, 000-$8, 000 range. Given that the car is 6 years old I don’t see that I can afford to fix this car. A couple of main components of the hybrid system have failed, the HPCU and the generator. When we purchased this car as a certified used vehicle I certainly expected it to last longer than this.

I asked the service manager to file a case on my behalf to see if Hyundai would assist with the repair or replacement of this car. I have a case number ([protected]). I was told today that the claim was rejected due to mileage and a limited dealer service history. Needless to say I was very disappointed and then to see that the below table covers 2012 and newer was also very odd to me. Why would the 2012 hybrid system be covered but not the 2011. I also could not see anything recommended or required related to Hybrid maintenance in your schedule.

When I asked to speak to a representative at Hyundai to help explain the situation I was told that the department that makes the decision on the claims does not speak to customers. Kayla who is the case manager said the only method of appeal was to call the better business bureau and the alternative dispute resolution phone number of [protected]. She indicated that this line was not a division of Hyundai. I am disappointed that the claims department was not able to hear my story and description of what happened. In fact I do not what information was provided to them which was the reason for me trying to have a discussion.

I realize that my car has slightly over 100k miles but I would ask that you reconsider my request and appeal of the initial decision. I cannot see ever buying a Hyundai again without a more favorable outcome provided to me from your team and I hope that you have the courage to stand behind the products that you sell.

Jeff Kinsch
Mgr, FP&A
United Technologies
[protected]

My IX35 2LT GL Petrol just stalled in high speed and I towed the vehicle in to Hyundai Stellenbosch Cape Town where I was told engine ceased and the cost is R115820.90 to repair for an engine didn't break as a result of negligence on my part .
I Drove long distance alone with an empty vehicle from Queenstown to Cape Town when the engine just stalled in a speed of 120km 10km before Beaufort West where I had to wait almost 10hrs for a breakdown which came and loaded the vehicle taken into Beaufort West and I had to hire another from Cape Town to fetch and has taken it into Hyundai Stellenbosch where I had to fetch again because I can't afford the repair costs, I was told by the Mechanic I took the car to that its a factory fault as there was no sign of any over heating or driven without oil.

I would like to inform you that my daughter was driving car on 27th May and it went out of order at the middle of Highway. The Highway disaster Management people rectified the clutch but said that the Engine was never opened, car service is too poor. The battery can fall down at any time ! I do regular car servicing at Modi Hyundai, Thane and pay whatever they charge! Then why my car got technical snag at the middle of the road?
My car no MH 04, CZ-113.

On May 17 my mothers car was mistakenly picked up from her home early that morning, she called the police and the replied it had been repossessed . she called the Hyundai motor finance they said they would check on her car and it could take up to 48 hours for a response, she gathered all her bank statements and could not figure out why they had taken her car, so after missing DR appointment and work and several hours on the phone they said her car would be brought back later that night .but then called back around 7:00 PM and said they could not find anyone to bring it back she finally received her car back on May 18 around 2:00 pm . the car had been driven many miles smoked in and has damage to front of the car and she still hasn't herd anything from the HYUNDAI MOTOR FINANCE, This a poor way to do business and I hope no one else has to see a elderly or anyone go through this

I own a 2013 Hyundai Santa Fe GLS. VIN #KM8SNDHF4DU004086.
This is the third Santa Fe I've owned and overall I have been very pleased with this model Hyundai. I am complaining because the Air Conditioning in my car is broken. Within the first six months of my owning this car, the AC was broken and had to be repaired.

I now have approximately 67, 000 miles on this vehicle and the Air Conditioning is broken again. My local Hyundai dealer, Jones of Bel Air, Maryland, says that the parts and service needed for this repair were under warranty only until 60, 000 miles. I have paid $140 for engine diagnosis and the dealer estimates that the AC repair will cost a minimum of $600. I am writing to complain that (1) the AC system has a history of failure, (2) should not be faulty at this still early stage in the life of this vehicle, and (3) we reached and surpassed the 60, 000 mile mark during winter time when no AC was needed.

I would appreciate Hyundai's covering this expense and authorizing this work to be done at Jones of Bel Air in Bel Air, Maryland.

I am the original owner of a 2013 Hyundai Santa Fe Sport. I was informed by the dealership (Chico Hyundai) while visiting their service department for a mileage certification that my vehicle had an open recall for the oil line that feeds the turbo. I made an appointment for Friday, April 14, 2017 to have the recall work performed. I was told that the work would take an entire day to perform and no vehicle would be provided while the work was being performed. I scheduled a vacation day from work because I work about an hour and a half from the dealership and live an hour from the dealership. I planned to hang out at the dealership for the entire day waiting on my car. Unfortunately on Tuesday, April 11, 2017 I noticed a bad odor (like burnt oil roofing) coming from my car when arriving at work. I phoned a local mechanic that I know and he asked me to bring it in for him to look at. I drove the car approximately 6 miles to his shop. Upon their inspection of my vehicle they noticed the entire undercarriage of my vehicle covered in oil. They stated that oil would pour out of the vehicle when turning over the engine. They contacted me to let me know what they found. I informed them of the recall and my upcoming appointment to have the work performed. This mechanic contacted the Chico dealership and started the process for me to determine how to get the vehicle to the dealership. He provided me with the information to contact customer service and roadside assistance. This process was a great experience. The customer service representative gathered all my information, assigned a case number and got me transferred to Roadside assistance. My car was towed from Redding CA to Chico CA that afternoon. I contacted the Chico Hyundai dealership after my car was picked up by the tow company to let them know it was in route. The dealership contacted me shortly after 2:30 on Tuesday, April 11, 2017 to let me know that my car had arrived and to get my authorization to start their diagnosis at a shop rate of $135 per hour. I inquired regarding the recall and explained what my local mechanic had found when looking at my car. I was informed that there was no guarantee that the work would be covered under warranty and/or the recall. I asked that the service department contact me as soon as possible so that I could plan for a rental vehicle if necessary. I work for multiple school districts and am required to use my personal vehicle to travel between school sites so transportation is critical for me. I heard nothing more on Tuesday, April 11, 2017. On Wednesday, April 22, 2017 I phoned the dealership to inquire on the status of their findings. My call was greeted by a service advisor stating I was just getting ready to call you. He stated that my vehicle was done and ready to pick up. I inquired on what the mechanical problem was. He stated that it was in fact the oil line feeding the turbo and that there would be no charge to me. I asked how the work could already be complete because I was previously told that it would take a full day to perform and that was without all the clean up of the oil all over my vehicle. He informed me that the work was in fact complete and that there was no damage to the engine. I inquired on whether all the oil was cleaned up on the undercarriage, rotors, brakes, wheels, rear hatchback, rear window and wiper. I was insured that it had been clean up. I inquired on their service department hours and informed them that my husband would pick me up from work and we would try to be there by 5. We arrived at the dealership on Wednesday, April 12th at around 4:45 pm. As we were walking into the service department we noticed my car on the lot and the exterior had not been washed and the wheels were still covered in oil. After completed our paperwork we informed the service technician of the condition of the exterior and our dissatisfaction. He stated that it had been washed. I asked him to go look at the vehicle to confirm that. He did and to his surprise found the same thing that I had stated. He made a couple of calls to request someone to take care of it and asked me and my husband to wait in the lobby. We wait approximately 5-7 minutes before the service advisor arrived and stated we were all set. When we went out to our vehicle and I opened the rear drivers side door to place some personal belongings in the back seat I noticed some damage to the drivers side rear wheel. I asked my husband to come take a look. We then looked at the other three wheels and found the same thing. There was visible peeling and bubbling of the clear coat on the wheels where something had run down the exterior of the wheels. It looked like product applied to the back that had streaked down the exterior of the wheels. There was also what looked like some type of product or oil stuck between some of the clear coat peeling. We went back into the service department and informed the advisor. He stated that his manager had already gone home for the day but that he could take pictures and show him in the morning. He took several photos of the damage and so did we. Our wheels were no in that condition when the vehicle was towed to them. At 9:09 am on Thursday, April 13, 2017 I contacted the dealership and asked to speak to the Service Manager. I was transferred to him and asked if he had been informed regarding our problem and shown the pictures. He was very adamant that their service department had not caused the damage. I tried to explain how much oil was all over the car and how the undercarriage had been clean up, but the exterior had not been washed. He was very disrespectful and cut me off several times and wouldn't let me finish or state the facts that I knew. He just continued to state that they don't use any product that would cause that damage and that it was previously there that the wheels have rust. I further tried to explain that the wheels were alloy and shouldn't rust and explained to him that I think he was referring to product or oil that was now stuck between the clear coat because in the pictures it looks like a rust color. He continued to rude and made reference to me not being factual or truthful. I informed him that I would relay the information to my husband. I informed my husband and he contacted the dealership and asked to speak to the owner. The owner returned my husbands call and stated he would conduct an investigation. The owner phoned my husband today, Monday, April 17, 2017 and informed him that he had conducted his investigation by talking to staff and reviewing security tapes and found no wrong doing. He further stated that he had the means to take care of the problem but didn't feel his dealership was at fault. He asked my husband to have a couple of body shops look at the wheels and provide their opinion of what would cause this damage to clear coat on alloy wheels. I spoke this evening to an owner of a local body shop that has provided services to me previously. He stated there are a lot of products that has cause that type of damage. He said brake cleaner could cause it, other cleaning products that are in concentrated form and not properly diluted or rinsed off in a reasonable amount of time. I don't know where to go from here. I am confident that none of my wheels were damaged when my vehicle arrived at the dealership, yet I now have a vehicle with four damaged wheels. I just want the dealership to own this mistake and make this right. It's obvious that if they informed me that my vehicle was ready for pick up at 12:21 pm and I didn't arrive until 4:45 pm to find the exterior unwashed that whatever was used to clear the undercarriage and the excess ran through the wheels on the exterior that it was not rinsed and washed off timely. Please help us make this right. We are hard working, honest professionals that want to be treated with respect and not taken advantage of.

Good day

My car broke wednesday 5/4/2017 on the highway. The engin broke my car only has 133 000 kilometers on it. Now they say the warranty is not going to fix my car.

I have recieved multiple answers and comments that are all telling me Hyundai does not live up to the warranty of their cars.

I need to speak to someone urgently for i can loose my work if i dont get my car sorted soon.

Thank you

lost a 4 time Hyundai customer over a engine replacement dispute and whether it should be covered by your warranty. took the car into Gladstone Hyundai for service work .. They said no enough oil changes had been done to the car and I would have to pay for the new engine. This was AFTER we had completed their 30K mi service ( $800+ repair) I tried to find previous records but the dealership and oil change business we had used had both been sold and getting records became impossible. Hyundai wouldn't take my word for it and kept pressing me for actual records. In the end, this was a $5, 700 expense I had to pay. They even made me pay for the rental car.

I told Hyundai that I was a frequent buyer of Hyundai's and that I had two coming off lease in Sept and was going to be back in the market. They decided in the end to toss a loyal customer in exchange for a $5, 700 engine replacement.

I will never own a Hyundai again and I will tell anyone who is contemplating owning a Hyundai this story every chance I get.

Jay Halverson
West Linn, OR

have reached out to two Hyundai dealerships to resolve my issue and I am still having issues.
I purchased my new Accent in May 2016 with the St Cloud Hyundai dealership. After 6 months the car started showing electrical issues. All the lights on the dashboard would come on for a minute or two and the odometer would stop working while driving. I reached to Hyundai in Houston where i relocated and brought the car in the first time. They checked in and could not find any issues. The same day i picked up the vehicle the lights came on immediately after leaving the dealership and I brought it back. They found out, 3 days later that it was an electrical issue with a loose part. The part was ordered and replace in November. The first week of March the lights came back on again on average once or twice per week for a couple minutes and disappear. It was primarily the slippery road light, the brakes and the ABS. Odometer not reading for 10 miles then coming back on. I recorded the issue in November and then again in March. When i called the dealership I was told to bring the car in the next time the lights would come on. Which i did today March 31.
I dropped the vehicle at the Sterling McCall dealership where the service technician stated that they would just diagnose the car and probably not do anything since the lights were not on this morning. I explained that i had recordings of the issues but he proceeded on telling me that it would not matter. In order for them to look closely at it the lights would need to be on. I have no control on when the lights come on and the dealership does not seem to understand that ABS lights are a safety issue. I have very big concerns about this considering that I have owned the vehicle for less than a year and have taken the vehicle in 3 times already within 6 months.

I can not begin to explain the worst, bad, terrible services I received from Hyndai Pinetown, whenever I visit that dealer I never get 100% customer experience, even today I'm still waiting for Farhaad's phone call since last week wednesday, Him and Les are the worst. Whoever would like to call me from Hyundai can call me between 07:00am to 08:00am or between 06:00pm to 08:00pm.

On December 2014, I purchased a 2013 Hyundai Genesis. AT the time of purchase I had 22, 000 thousand miles. Immediately after 60, 000 mile hit and manufacture warranty ended. Everything started going wrong. First my seat belt stop buckling. No reason it just happened. That 's $300. Couple month later my wind shield was going bad. The Hyundia dealer on Thornton Rd in Georgia diagnosed it as the wind shield motor. So I replaced it for $320. Currently my driver window motor is going out. DON'T even want to know the hefty cost of this. Now the wind shield motor they previously diagnosed is still stalling and not working properly wasn't the problem, according to them, but hey its doing the exact thing. It is now been diagnosed as now a fuse part. Or something else. Guess what for additional $400. These cars are lovely to look at but the quality of parts are terrible. Cheap parts. Just made to look good. On top of that the customer service manager, Jeff Westbrook continued to pass me off with his "Oh Well" attitudes. YOUR over your warranty. Suggests to the service reps to see if Hyundai will help me. Which Hyundai denies cause guess what im over the 60, 000.All this happening to a car I've had only 2 years. Trade in Time...

Can't get my 2016 Hyundai Tucson fixed because they won't send parts. A 3 day fix has been a month now for minor front end damage. Keeping telling me they're on the truck but they're not. I have a brand new car I can't get fixed. This company is terrible. When you call customer service they say they have to pass it along to higher management. What's the point of customer service if nobody can help you?

We just wanted to tell you how disappointed we are with what happened to us with the Hyundai Dealership at Atlantic Hyundai at West Islip, NY. We brought in our white Hyundai Sonata(VIN 5NPEB4AC1DH707889) last year March 31, 2016, during the march madness and we traded it in for a new lease. Our car was in mint condition, as always. Shortly after we received a letter saying we owed money and that the car had a dent in it and we were charged a fee. We texted Mr. Hudson Leogrande, which was our salesman, and told him that we received a letter saying we owed money because of remaining payments and damage to the car, he said would take care of it, because we made sure to pay what we were told and their was no damage to our car! Hubert went to the dealership and Jason Montolvo from financing told Hubert that something seemed wrong and that our money hadn't been applied correctly. So he needed time to look into it. Hubert went back again and was told their was damage to the car. Hubert told him that was not true! We are sure that our salesman Mr. Hudson Leogrande can attest that their was no damage, because he is the one who inspected it when trading it in. Mr. Jason Montolvo told Hubert, "Can you prove that you didn't dent the car?" WHAT?! Seriously! We have been loyal Hyundai customers since 2011. We wrote out a check that night when we leased our new car and that was supposed to cover any remaining payments and they know very well there was no damage to the car!They are covering up that some one on their own staff probably did damage to the car and we had to pay for it. Mr. Jason Montolvo, is telling us to prove we didn't damage the car. This is a nightmare and a horrible experience! Mr. Hudson Leogrande can vouch for us and can he prove that someone else didn't do it and I, Michelle Dallaris am a witness also! Please help us. We are waiting for ch. 7 news-Seven on your side, to get back to us and if that doesn't work we will be contacting our lawyer. Our credit was really messed up because Hyundai took us to collections when we thought Atlantic dealership was in the midst of clearing things up for us. Not one person has tried to make right by us and that is really disappointing. We are reaching out trying to get some justice. I will wait before writing a bad review about Atlantic Hyundai, with the hopes that you will try to help us. Unfortunately, we paid a settlement of $379.49. We want our record to be cleared with the credit bureaus. We are requesting that a letter of explanation be sent stating that there was an error and that we should never have been taken to collections. Thank you in advance for your cooperation.
Sincerely,
Michelle Dallaris and Hubert Sealy
[protected]
[protected]@aol.com