Hyundai
Reviews and Complaints

Good day,

Just to inform you, my wife is driving a hyaudi i 20 automatic, and to me the car is very unsafe, the model of the car is 2015.

The problem with this car and i asume its with every automatic, when you park the car and you forget to put it in drive, you can remove the key from your ignition, meening that that this is the very first car in auto that you can take your
Key out, if it it not in park, other cars you will not be able to remove the key unless you put it in park and then remove your key.

And why i say its unsafe if you park your car and forget to put it in park and your children, or grand children is in the cat and one can loosen the handbrake, the car will run away or crash into another car.

I also went to one of your hyandai, dealers and the newest model, is axacly the same, there was no changes made,

I want one of your directors, or technical people explain this to me cause this nto me is very dangerous and could cause injury, or even death.

Please i need somebody to give me feedback before 7 days otherwise i put this on hello peter, and hear the response of all other clients

Regards,

Adriaan oosthusen.

[protected]

1st time 7/16/09, 10166 miles. I lost all power to veracruz. Invoice hycs393880.
2ns time 4/25/12, 29888 miles. I lost all power to veracruz. Invoice hycs648752.
3rd time 5/07/12, 30, 917 miles. They finally replaced gasket and alternator. The 1st two times they only replaced the alternator which did solve the problem. Invoice hycs521996.
4th time 9/15/14. Finally after 7 years they had a nhtsa 14v414. Which replaced the gasket and alternator again, with their fix. Invoice hycs652604.
5th time 1/4/17 64, 400 miles. Again lost all power to vehicle while driving.
Since this is and was a life safety issue and never resolved correctly, my wife would not drive or ride in the vehicle. I places a call to hyundai usa looking to discuss this matter and see what assistance they would offer. Case #9870729. This was on 1/4/17. To date I have not heard from them.

Rust on brand new car

Let me start of by saying that I left vw after 10 years for the hyundai experience. It has been the worst experience so far. I bought my wife a brand new grand i10 and also an accent for myself with a space of two months. The real experience started by us receiving the brand new grand i10 with kilometres on the car. With all the hype of my wife getting her new car and stuff, I told maybe it was driven from the factory which was not suppose to be the case, the car should have been delivered to the dealership on a car carrier. We fetched the car and to our amazement, a brand new car does not come with a full tank of petrol (Another disappointment). I contacted the hyundai head office to enquire about this and to date I have received no feedback regarding my enquiry.

Now let me get to the interesting part. My wife and I discovered a spot of rust on the tailgate, a place where it couldn’t be chipped or dented out of negilgance on our part. We took the car to hyundai boksburg on a saturday for them to have a look at the rust and then advise further. I spoke with the service/workshop manager alan. He looked at the car and advised that he needs to log this with hyundai head office warranty department. He also advised that I bring the car back to the dealership on the monday to have the car looked at and assessed by one of his staff members. I took the car back on the monday and pics were taken and they proceeded to log their case internally.

At this time, I didnt even insist on being compensated with another brand new vehicle and I just agreed for them to have it fixed.

I should have insisted on a brand new car though.

I had to phone and follow up on the status of the case and how long I should wait for a positive response.

Alan advised me that he was going on leave and that willem would be assisting me further. Even after willem took over, I still received the same **** service, no response until I called in to the dealership.

The car was however finally booked in and upon booking the car in, I advised willem that there was a scratch on the right hand side mirror which needed fixing. I would assume that after the disappointing experience with the rust, that they would just touch it up for me seeing that they would have a little touch up paint from fixing the rust spot. Willem agreed to having it fixed and I was happy and left.

The lady (Sue) at the service department that booked the car in called me after a few days to say the car was ready. I asked her if she spoke with willem about the scratch that I told him about and she said that she didn’t know about, I subsequently asked her to speak to him and let me know. She put me through to willem and when I asked about the scratch, he said that he hasn’t seen the vehicle as yet and he did tell them to fix it. I told him to please go and check the vehicle and call me back, i’m still waiting for that callback. While on the call with willem, he advised that I should still come through and fetch the vehicle.

I got this instant feeling that this guy knew he was not going to fix the scratch yet he strung me along and agreed to something that he could honor. I know the thing of his words against mine but it’s the integrity of the individual to honor their promise. My wife and I go to the dealership and as we enter, I see willem just turning his vehcle to drive off, I tried to wave him down and even pressed my hooter but he still drove off. I assumed that his staff would assist me with all my queries and proceeded to go inside. The experience and customer service that I received was nothing to rave about. I had to ask the sue who looked like I had told her something out of the ordinary, ‘i’m here to fetch my wife’s car’. She had my paperwork with her yet she behaved like she didn’t know what I was there for. I also asked her about willem and if he has left for the day to which she also didn’t know yet they sit within two or three metres of each other. I then asked her if she spoke with willem about the scratches and she kept on saying to me that ‘i don’t know what you spoke about and what was agreed’, I asked her again, ‘did you speak to him after you called me’ and she had no answer for me showing the poor customer service s****s she possesses. I then asked her to contact willem on his mobile phone to which she replied that she does not have his number which is really odd. A huge organization such as hyundai does not keep their management ‘s mobile telephone numbers, I really find it odd. My thing is that if your service division is burning down, besides the emergency services, don’t you call your management? Sue kept on arguing with me about her not being able to contact willem and gave me some other stories about them not having company phones. I mean I don’t have a company phone but I have all of my colleagues and managements telephone numbers. I really lost it at one point while I am talking, this rude ill mannered sue tries to talk over me and I told her that I am the customer and she will listen to me before blurting out.

I am totally disgusted about the pathetic service I have received from sue who needs all the customer service training that you can afford her and it really makes me wonder what kind of training centre you have there if your staff are this poorly trained.

Let me finish off by saying that your staff do not honor their committments nor do they possess the customer service s****s to handle situations.

I should have just took my complaint to your head office or maybe even to hyundai international stating the severity of the complaint of a brand new car rusting.

I would really appreciate any sort of response regarding this issue yet i’m not going to hold my breathe.

after week with no response from Hyundai Edwinswales service team i had to take my vehicle to 2 panel shops to submit my claim and still no feedback as to when they will repair my vehicle. eventually after a month i was told that my booth lid be removed, all badges removed, back wind screen be removed. new rubber installed, rust spot be removed and boot lid be painted. my vehicle was taken inn for 9 day for them to just polish and give me the vehicle back also stating that they did not have enough time to clean excess polish and to wash the vehicle. After 2 days i noticed that nothing has been done beside my boot lid been polished and that the rust spot is still visible. what a rip off i can only imagine as to what they do with regards were we trust them to service our vehicles and do a 22 point check. I went to hydndai show them that nothing has been done and it a week gone they still done nothing neither did anyone call me - worst service ever from service to technical

I have a gps that has not worked properly since day one. My route keeps changing, sometimes off into the field and other times just off in another direction. I have written and talked to people in customer service, but it is like talking to a robot. They have no interest in solving the problem or changing the unit. I see a lot of complaints on the internet regarding similar gps issues, but hyundai just doesn't care. My last conversation with customer service was, "go order a replacement, which could cost hundreds of dollars, submit the bill, and we will determine whether we will reimburse you or not. What the heck kind of solution is that. I have owned three genesis to date, like the car, but it may be my last one.

I bought a brand new Grand i10 from Hyundai East Rand in Feb this year.

3 Months thereafter I picked up a problem with the Fuel Estimate that the car shows, but nothing wrong with the actual gauge. Took the car in, and they reset the control panel. Probably about a month or two thereafter, same story. Took the car back & asked them to make sure that they don't reset it again as we now know it doesn't work & it takes about a month or two to jump/malfunction again.

When I picked up the car, the job card read "Reset Control Panel". Spoke to the Workshop Manager & Service Manager asking them whether they actually contacted their Technical Team to which they answered "No". Told them it could be the cluster or fuel sender unit that was faulty after they said they have never heard of anything like it before. They then agreed to take the car again for tests, asked for a picture of my slip with my next refeul as well as a picture of the estimate.

After "tests" they confirmed that it was the cluster that was faulty as per the technical team & that they actually have several cases thereof all around. They then said they will order the parts to fix it. Came back and told me the New Fuel Sender unit has arrived, I questioned it as it was already said that the Cluster was faulty so why not just fix the problem, but it was said that the technical team insisted they change the Fuel Sender Unit first.

So they changed the fuel sender unit. A month later (14 Nov) the same issue occured. I contacted the workshop manager who didnt respond until I requested feedback again after 2 days. He then asked whether the car was completely empty when I refueled to which I responded it was not, the gauge needle was lying between empty and the first (1/4) line.

He never came back to me thereafter. I phoned the Dealer Principal, who never came back to me. Then received a call from another manager who asked me what the problem was. After explaining he said that he wasn't technical, but he will sort it out and get back to me. It is now a week later & they still havent contacted me.

I honestly feel like going to the branch and leaving the key on the reception table. I am sick and tired of running after Hyundai and never getting anything sorted. So much for a brand new car and a 7 year warranty - it means nothing if your service is up to crap!

Good day

I sent my car in a week ago the radio sets the volume if you go over a bump or turn or it switches off.
There is a burning smell through the airconditioner.
They drove 20km of my petrol out to give me a quote of R2000 to replace the speakers. When I asked about the burning smell I was told my insurance doesnt cover the speakers and ill have to pay 6hours of labour for them to find the fault. I must drive it and if it gets worse bring it back.

This is unacceptable and poor service.
Regards
Chantal von hage
[protected]@gmail.com

To Hyundai, South Africa

Re: Hyundai Grand I10

Further to a complaint I sent to Hyundai customer service on 01 December 2015. I am still experiencing endless issues with the car since this letter was sent. Please contact me for a copy of this letter.

See further issues since:
•14/10/[protected] - breaking system was fixed @ Bryanston
•18/01/2016 - 30819km - fixed the ignition system
•01/02/2016 - 31109km - replaced antenna coil
•25/08/2016 - 38404km - replaced battery
•11/11/2016 - 40600km - car immediately sent for diagnosis due to engine sound

I find it unfair, and unethical, from Hyundai South Africa, Bryanston to not compensate me in any way by providing me with a replacement vehicle for an issue which is NOT mine. Latest feedback is that the engine must be stripped & I'm not sure how long this resolution is going to take as I have already been without a car for 2 weeks now. Contact point at Hyundai, Bryanston is Mervin Pillay.

Please address urgently

Kind Regards
Ram Nair
+27 [protected]

Car bought in April 2013 brand new 50, 000miles now 3 1/2 yrs. This car cost me 32, 253.84 That is no small amount of money. First my tires went bald, no treads 8, 000 miles Then my engine dies pulling out in traffic. This is dangerous next my directional in sept. 2016 came on and off with vehicle unattended also interior lights would come on in travel and not shut off . as of aug2016 my radio/Bluetooth/navigation/ accident notification is now intermittent and has been off for two days coming on for exactly 5 minutes. This is unacceptable and dangerous for my wife and grandchildren who ride in car. Unlike many people with only one car I am not at that disadvantage I have the time and resources to bring this fight to you . I no longer want you to fix a problem which is covered 5yrs or 60, 000 miles in MY HYUNDAI OWNERS MANUEL not the revised one on line P am well aware that you have changed the rules I want Hyundai to repurchase this death mobile for the full 32, 253.84 I will if not satisfied in 3 days sue you and believe me I will win since I have the written proof. Check the 2013 sonatas warrant page 42 section 11 in fact I defy you to show me ANYWHERE in this manual w here ANYTHING is warranted for 3 years or 36, 000 miles, It only exists online YOU CHANGED IT. This is deceitful and illegal Take care of me now or deal with me later JOE WHITEWAY [protected]

Hyundai Pinetown I signed an offer to purchase on the 27th September and on the 30th Sep I was asked to come in and sign the deal so on arrival the sales guys says the DP rejected the deal and that they want 20k more for the vehicle...can this be done...?

Why did they send me an offer to purchase in the first place...?

They said I need to sign the new offer to purchase if I still want the vehicle otherwise there are other people waiting for that particular vehicle.
So I did sign the offer to purchase as I was like put on the spot and I could lose the vehicle.

Can a reputable dealership do such a thing to customers...?

I am Miss Nondumiso Mashaba and I bought a hyundai ix35 2015 model less then 2 months ago(14September 2016). My salesman was Mr Elias Mkhungo. I was too excited to check any faults on the car when I collected it. Luckily for me a broken left side mirror was noticed by the person who accompanied me. The mirror was binded by a black tape so it was easy not to notice it. I was then told that they were going to fix the mirror in less than 2 weeks since we had arranged to live the car I was trading in with them. The mirror is giving me problems and no one is doing anything about it. I've sent the car on more to them more than 3 times already, but nothing gets done. All I get are excuses. I think I have been more than patient. I doubt if I wasn't a black woman I would be treated with such manner. I've wasted my petrol, my time and risking my life by driving a car with a faulty and broken mirror. What if it falls off and break? Who will be blamed for that? Who will pay for a mirror that was broken from the day I collected the car? Am thinking I was delebarately sold a car with a broken mirror hoping I wouldn't notice. Am tired of complaining about this because no one listens. I told Mr Mkhungo that I should just return the car...and I think its time I did. No one tells me whats going on. I doubt they are even willing to fix the mirror.

Dear sir,
I admitted car on dated 05/10/2016 for repair and Mr Kapil Kabra(service manager)promise to me your car problem is due to Mr Amol's mistake. your car repair for free.no any charges apply to repair. Your car's part is timing cover, pully, belt, steering rack etc.change and I order all these part and parts available within 5-6 days.Your car ready on dated on 15th October otherwise on 17 th October fix.
Today date is 26 October no any part is ordered and Mr Kapil Kabra again promises everyday that your car ready within 1-2 days which is really bullcrap promises...
I request to Hyundai Pune regional office that take some Strick action on dhoot Hyundai company.the service manager and all employees harassment of customer...
This is not first time with me.Many time this dhoot Hyundai employees harassed me.
To avoid these type of harassment please take some action so in future not happen that type of incidence.
If any doubt I have all the proofs against Dhoot Hyundai motors...
My contact number is [protected]/[protected].

This is my story. I bought a hyundai 120 in 2013 which i pay over R3500 a month and my overall payment was 299k. Since then my car was taken by the previous owner /partner for a service on 15 000km . This year when my car was 25 000km I requested that my car go in for a service and my brakes be done. According to Hyundai at the time they could not do the service as i was under but my brakes was done, Apparently my service plan as i discovered this week was with :liquid capital: and they have rejected my service as I'm over my allowed km 32700km!, My car needs a service urgently and now more than ever but I am being penalised for bringing it too early and now too late? Well maybe life happens, kids get ill, work becomes busy !

I am asked by hyundai and liquid capital to pay for my 30 000 km service now and bring it back in Oct before my plan ends for another service of 45 000km. Common sense should tell these experts that I won’t drive my car 15 000km in year let alone a month. Why must I do 2 services within 2 consecutive months.How does this make sense ?

Hyundai Belville was the most unhelpful, . unprofessional people I have come across. They are all over the place - not really giving their best service, asking the right questions or assisting their customers properly. Whenever I had to deal with them I was always left disappointed, There is huge lack of communication and to make things even worse they have a manager -who just doesn't care about his customers or the service his provides. His response to this was " what must he do when the service plan was rejected by Liquid capital" Well what he should do is his job and do his best to ensure client satisfaction so maybe I will come back and buy a R500 000 car from his dealership!

I am prepared to pay for my 45 000 km and request that Liquid Capital/Hyundai do my service which my car desperately needs

I need feedback regarding this matter from Liquid Capital and Hyundai.

Sharon
[protected]

My car started over heating on Saturday 11, once this happened I drove straight home and parked it there until Monday morning.
I booked my vehicle in at Hyundai hatfield where they looked into why my vehicle was over heating.
Through the day they called me and requires as to wether or not my vehicle had previously been in any accidents. I told them we had a minor fender bender two years ago and the vehicle was repaired and signed off by an accredited repair agent and supplied them with the relevant documentation.
I also explained that the vehicle had been in to test the air con since and had travelled 50000km science then and had Ben serviced 4 times after that.
They still proceed to claim that the warranty won't cover the repair of the radiator and there's nothing they can do.
This is unexceptable, if this was the case why wasn't it brought to my attention earlier .

Please help this is my only means of work.

I bought tv just 7 days before... 55 inches... Dealer takkar international, singrauli mp, conveinced me that its a good product though I have sony already in my home but takkar international and humdai cheated me... Tv is not working I complaint at dealer point engineer came and asked to open and replace the parts though I hv not even cut the ribbon of the product I complaint dealer to replace the same as it is not even trield... Service engineer talked very badly and dealer on line started to force that I have only option to repair... Very very bad... The product I have not used yet company wants to repair... Hyundai it is a request... Kindly take care... Totally cheated... Worst product... Worst company. .. I suggest never go for it...

9 August 2016 - 24 August 2016 and still waiting.
2016 Hyundai Tucson 1.6 awd gearchanging problem.
Took the car to Hyundai workshop on 9 August 2016 with gearbox problems. 24 Augustus no answer or proper feedback.
According to Nelspruit workshop car was send to Hyundai in Gauteng but I only find out on 20 August that car was at a non Hyundai workshop in Nelspruit to the surprise of the Nelspruit Hyundai workshop.

Date; 28 June 2016
Client: Tana Kruger
Hyundai Santa-Fe 2009 - FHX343EC

Report re damage to above vehicle:
I left Jeffrey’s Bay on Sunday 26 June 2016 to travel to Pretoria, my intention to overnight in Bloemfontein.
Shortly after leaving Graaff-Reinet, about 20 kilometres outside of the town, I noticed that my car was very sluggish and did not want to take the risk of driving on without knowing if there was a problem and if so, what it was.
An electrician in Graaff-Reinet informed me that there was a problem with the EGR Cooler and agreed to try and repair this to allow me to continue to Pretoria. The following day (27 June 2016), at about 2 pm I left and drove to Bloemfontein.
The following morning, 28 June 2016, shortly after leaving Bloemfontein I once again realized that my car was still sluggish and once again not wanting to take the chance of proceeding to Pretoria without knowing what the problem was, returned to Bloemfontein.
I went to a Hyundai garage in Bloemfontein:
Hyundai Bloemfontein, 183 Kerkstraat, Tel number [protected] and spoke to the service manager, Mr George Oosthuizen.
My request was for Hyundai to ascertain what the problem was with my vehicle and to advise me if it was safe to drive to Pretoria.
After checking the vehicle Mr Oosthuizen confirmed that there was a problem with the EGR Cooler and that there was some leakage at the Exhaust Manifold. When I queried if it would be safe to drive to Pretoria and if by doing so I could further damage my vehicle, he advised me that there would be no problem whatsoever for me to proceed to Pretoria and that I cannot do any further damage to the vehicle. I in fact repeated my question numerous times and was again assured that there will be no problem.

The day after arriving in Pretoria I made arrangements and took my vehicle to:
Kia Menlyn,
224 Garsfontein, Menlyn
PO Box 17285, Groenkloof, 0027. Telephone: [protected]

After checking my vehicle Kia Motors advised me that not only does the EGR Cooler and the Exhaust Manifold need to be replaced, but now, due to driving the vehicle from Bloemfontein to Pretoria, the Turbo Charger has been damaged beyond repair and need to be replaced at an additional cost of approximately R45, 000.00 to R50, 000.00.

The following note also appears on the report from Kia Motors:
Report
“EGR pipe leaking and exhaust manifold causing injector wires to melt
Turbo has excessive clearance causing oil to be in pipes which may cause engine/vehicle to run away”

As I undertook the trip from Bloemfontein to Pretoria after receiving the assurance from Hyundai, Bloemfontein, that I cannot cause any additional damage to my vehicle, I feel that I should not be held responsible for the additional cost of repairs and that this cost should be paid by Hyundai, whether Hyundai Bloemfontein or Hyundai SA.

I would appreciate communication from a senior member of the Hyundai Customer Care Team to discuss my problem and to agree how this can be resolved amicably.

Your assistance and speedy response will be greatly appreciated.

Tana Kruger

Resolution; Hyundai to pay for the replacement of the Turbo charger and resulting damage.

Please supply e-mail address to enable me to forward Kia Menlyn report.

Purchased the car in November of 2006 and paint started to peel lower right front bumper, while still under warrantee, in September of 2009. When the peeling began on the front of the hood and the top of the roof, I pointed it out and two different managers at Shawnee Mission Hyundai - Kansas City area) said it looked like a bad paint job. They said to wait to show the Regional Manager the car. Both of those managers left (or were fired) at the dealership and, eventually, I did see the Regional Manager. He said, "looks like regular wear and tear". By then the original warantee had expired; but I had purchased an extended "bumper to bumper" warantee when I bought the car. Guess what, that "bumper to bumper" warantee did not cover paint! (SALES PITCH MAYBE?!) I took the case to Hyundai Corporate and sent pictures. After a few weeks they responded with, basically, "get lost"...we accept NO responsibility for your paint job on the Hyundai we built and sold to you. Now joining a prospective class action lawsuit and encourage everyone else to do so, too; in addition to telling everyone they know about the issue. My lawyer said just "tell the truth" and there's nothing Hyundai can do to stop you. So, the truth is the paint on my $26, 500 car started peeling less than three years after I purchased it. The issue is NOT regular wear and tear; because the paint peels off in flakes. My recommendation: By a car from a company that stands behind it's product. To me, based upon my experience, Hyundai of North American is not that company. BUYER BEWARE!

To whom it may concern

I was involved in an accident on the 17th of April 2016 with my Veloster. Shortly after my insurance approved my claim, I was advised by the panel beaters that they would receive parts from Hyundai on the 9th of June 2016. It is the 22 June 2016 and Hyundai still hasn't received parts from Korea and as a result, the process for getting my car fixed is drastically impacted. I am beyond frustrated as I haven't had a car from the period I had to return my courtesy car. This directly affects my work and personal life.

I am therefore left with no choice but to reach out to Hyundai to assist in arranging a courtesy car for me till my car gets fixed. I was hoping to upgrade to the new Veloster Turbo, however based on this whole process I don't even think that I want to keep my current car.

Infuriated and disappointed client.
Lerato

I have a 2010 Hyundai sonata, manufacturers paint is bubbling and peeling. I was told by the dealership it the warranty had passed. I took it to the auto body shop for an estimate, at the time the only spot was on the roof, after looking at it he said it was a manufacturers defect and I should see my dealer and contact Hyundai. The whole roof would have to be stripped and repainted (450.00). Now the hood has started peeling. I attempted to paint the spots so they wouldn't spread any further. Thanks for the opportunity to share my complaint. I never gate a response from Hyundai. This is their fault and they should fix it. beairdboy