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1.2 14 Reviews 906 Complaints
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IHOP Complaints 906

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12:39 pm EDT

IHOP incorrect order

I placed an order that was delivered by DoorDash and my order was not complete, I ordered a side o sausage links and they gave me bacon which I do not eat and my hash browns were missing. I called the store to let the manager know and he told me to call the driver for them to come back or if I wanted a refund. I told him I wasn’t calling the driver and wanted a refund, he put me on hold and after about 5 minutes I hung up and when I tried calling back they had taken the phone off the hook because I tried for almost 10 minutes calling back to a busy signal

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3:57 pm EDT
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I just left your IHOP in North Myrtle Beach, S.C. I am horrified at the way I was treated by your manager, and this is why!... A 4 crepe item was listed on your menu with toppings. I told the waitress I would like that plain with no toppings, just cream cheese inside and sour cream on top. She repeated my request as it was unusual. I confirmed she wa...

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7:30 am EDT
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Good morning, I would like to share my concerns about the service received at one of your stores located at 11710 Morris Bridge Road Temple Terrace (36-180). First, this store needs a professional chief brought in to train your staff who is preparing the meals for the customers. The elderly man that is cooking cannot keep up with the orders given causing...

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4:04 pm EDT
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This morning, my wife and I decided to eat at this particular IHOP restaurant (IHOP Store 5656) at 500 Buckhorn Rd. in Mebane, NC. There appeared to be three tables occupied and a customer waiting for takeout near the register in front. One waitress (#151 Alaysia) appeared to be waiting on those tables. We stood near the register for a few minutes, and she...

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10:46 am EDT
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It smells like a we dog in the restaurant.. I’m here to have a heart transplant and wanted to eat my favorite before surgery… which was there pancakes.. I reach to pour the syrup it’s nothing but water and syrup… I asked the waitress to taste the syrup she replied that’s exactly what it’s water and syrup.. it’s like the diluted the syrup with water… the...

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7:51 pm EDT
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IHOP The fruit

I've been a customer for 15 plus years of the store 25619 I-45 North in Woodlands TX. I've never had a complaint until now. 2 weeks in a row I've eaten breakfast. Not wanting pancakes i got fruit instead. It was the only thing I had both weeks that was the same. I got sick 2 weeks in a row. Diarrhea and Nausea both weeks. Ya'll need to do something abut this so I won't need to contact the health department. Robert Stech. Spring Tx

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7:40 pm EDT
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On Sept. 04, 2023 I stopped by IHOP with my wife. I ordered the new breakfast biscuit combo and actually pointed to it on the menu. The menu stated biscuit with two eggs and a side of hash brown potatoes and a choice of coffee or soft drink for $9.00. When order came it was only the breakfast biscuit. I already had the coffee. Waitress said she mi...

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1:19 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

IHOP Sirloin Tips

Yesterday I ordered the Sirloin Tips because I am Keto and meat is safe on my way of eating.

I was very shocked when the first bite tells me that there is sugar on them, lots of sugar. I spoke with a manager about this and he showed me the ingredients and sugar was the first one.

I'm very disappointed that IHOP is sneaking unhealthy ingredients into their meals and not posting this on the menu. There are lots of diabetics and people who cannot eat sugar and they should be aware if this is in items that NORMALLY don't have sugar in them. What else do you put sugar in that doesn't normally have sugar?

We would like to think that we can make good choices when we eat out and IHOP is no longer on my list of safe places to eat.

Desired outcome: If the food item is sweet, then post that on the title: "Sweet sirloin tips"I know the word is getting around that you put pancake batter in your omelets, and this is good. We can choose not to order these or ask to not put batter in.

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12:58 pm EDT
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IHOP Service

IHOP opened a new store in Fond du lac, Wisconsin recently. I was very excited about this opening since there are few restaurants that service sit down breakfast in the area. I also really LOVE IHOP food. This new store is deplorable. I don't know who is managing it but the service is terrible. Waitresses just standing around talking while customers do not get served. My daughter and I waited over 45 minutes for an omelet and a BLT with french fries. When it came it was obvious that it had been sitting under heat lamps for a long time; toast was dried up, etc. We were only ONE of THREE tables in the entire restaurant, I can see why. It is obvious the manager, if she was there at all, has a handle on how to get her people to do their jobs. If this doesn't improve soon, this store will not make it.

Desired outcome: Improved service. I would like to see this restaurant suceed!!

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4:03 am EDT
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An order were placed and then she was asked to cancel the order because it took to long … that’s when she made the racist statement “this is not yall mama kitchen”and then the food came out after who wants to eat something after a statement like that was made towards them? Me being a leader my self I called the restaurant and she said she could not cancel...

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3:51 pm EDT
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Store #2066 Server: 145 Jeralyn Ck #5133 I have been coming to IHOP for most of my life. And although there have been good and less than good experiences, today, July 22, 2023, was by far the worst. When we arrived, we were promptly seated, and the server came over to take our order. Our drinks arrived shortly afterwards, and it seemed to be a normal...

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8:04 pm EDT

IHOP burnt pancakes, and bacon

we ate at ihop on Friday July 14th in the afternoon the restaurant was not busy when our server brought our food out my husband's bacon was burnt and my pancakes were black ok we tell our server and he just looks at us like were stupid and walks off my husband attempted to tell him he didn't get his toast now he did not bring his toast until after he ate like we don't need it now needless to say we asked for our ticket paid $33 left black pancakes and toast on the table with no tip. service sucked [censored]. As well as the food I have never had a issue with this location and surely never expected our server to be so rude this was the location across from the mall. I definitely will not ever be back since there are other optional breakfast restaurants in Tyler, Texas

Desired outcome: I want a refund

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1:41 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

IHOP The Manager of Layton Utah Jason Shup

Are local church Faith Baptist had Paid for special birthday promos for the birthday month...I was going to use it for a stack of pancakes to try out Ihop for the first time...But Jason Shup put a end to that...He told his waitress he never heard of it and I asked to talk to him...he told her I can make a appointment tomorrow to talk to him...I anticipate a follow up with me...Thanks Dave..

Desired outcome: Please talk to Jason Shup about beeter customer service to the face of a customer and not send the waitress to say his words.... Unacceptable!!

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12:11 pm EDT
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IHOP Gift Card

I wanted to place a online order and pick it up in the restaurant. The day before I was going to place the order I checked the balance online on my three IHOP gift cards. Two were $5 gift cards and one was a $50 gift card and has a $38.86 balance left. There was $5 left on each $5 gift card and $36.86 left on the $50 gift card. Yesterday 6/20 I tried to order and it never went thru. So today I tried again to place a order. I entered one of the $5 gift cards and $5 came off my bill, then I used the $50 card with the $38.86 left to pay the bill balance of $29 and change. It said the card had no money left on it. I hadn't used the card since I checked the balance two days ago and somehow I now lost $38.86. The gift card in question is a IHOP gift card [protected] pin 0570

Desired outcome: Put the $38,86 back on my gift card or send me a new card with that [protected]@aol.com

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IHOP Disappointing Visit to IHOP: Dry Pancakes, Burnt Bacon, Slow Service, and Unfriendly Waitress

The pancakes were dry and the bacon was burnt. The service was slow and the waitress was not friendly. We had to ask for refills multiple times and our order was wrong. Overall, we were very disappointed with our visit to ihop and we will not be returning. It was a waste of money and time. We suggest finding another breakfast spot in the area.

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IHOP IHOP Review: Tasty Food, Average Service and Atmosphere, but Pricey

Food at IHOP is pretty good, but the cost is a bit steep. I mean, $12 for scrambled eggs? That's a bit much, don't you think? However, if you're in a bind and don't have any other options, IHOP is a decent choice. But if you have other places to go, I'd recommend checking those out first.

The menu at IHOP has a lot of variety, from pancakes to omelets to burgers. The pancakes are fluffy and delicious, and the omelets are cooked to perfection. The burgers are also pretty good, but they're a bit on the pricey side. Overall, the food is tasty and satisfying.

The service at IHOP is hit or miss. Sometimes the servers are friendly and attentive, but other times they seem to be in a rush and don't pay much attention to their customers. It really depends on the day and the server you get.

The atmosphere at IHOP is pretty basic. It's not a fancy restaurant by any means, but it's clean and comfortable. The decor is nothing special, but it's not unpleasant either. It's a good place to go if you're looking for a casual dining experience.

In conclusion, IHOP is a decent choice if you're in the mood for breakfast or brunch. The food is good, but the prices can be a bit high. The service and atmosphere are average, but it's a comfortable place to eat. If you have other options, it might be worth checking those out first, but if you're in a bind, IHOP is a solid choice.

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IHOP Good Food and Friendly Service, but Cleanliness Could Improve at IHOP

IHOP is a pretty good place to grab a bite to eat. The food is tasty and the service is friendly. However, I gotta say, cleanliness is a bit of an issue. It seems like every time I go there, there's a dirty fork or the table isn't quite clean or the seat is sticky. It's not a dealbreaker or anything, but it's definitely something that could be improved.

I mean, I get it. It's a busy place and things can get messy. But I just hope they're paying as much attention to the food in the back as they are to the front of the house. I don't want to think about what's going on back there if the front is a little dirty.

Overall, though, I'd still recommend IHOP. The food is good and the service is friendly. Just be prepared for a little messiness.

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IHOP Decent Breakfast Option: IHOP Review

Got my food and it was pretty good. The omelet was fluffy and had a good amount of bacon and cheese. The hash browns were crispy and not too greasy. The drink was just a basic soda, nothing special.

The restaurant itself was pretty busy, even for a weekday morning. There were a lot of people waiting for tables and the staff seemed a bit overwhelmed. But they were friendly and tried their best to keep up with the demand.

Overall, I would say that IHOP is a decent option for breakfast or brunch. The food is good and the prices are reasonable. However, the wait time can be a bit long and the service can be a bit slow. But if you're not in a rush and don't mind waiting a bit, it's worth checking out.

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IHOP Mixed Experience at IHOP: Good Food and Prices, Inconsistent Service

I went to IHOP the other day and I gotta say, the food is pretty good. The prices ain't too bad either. But let me tell ya, the service ain't always the best. Sometimes I get a server who's on top of things and other times, not so much. And don't even get me started on the hosts. They could use some serious help in the customer service department. Overall, I'd say IHOP is worth a visit for the food and prices, but don't expect top-notch service every time.

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IHOP Disappointing Experience at IHOP in Greer/Taylors SC: Overpriced Food and Poor Service

IHOP in Greer/Taylors SC was not a good experience for me and my family. We waited for almost an hour for our food, and when it finally arrived, it was not worth the wait. The food was overpriced and not the best quality. I think that next time we will go to Waffle House instead. The service was not great either, as our server seemed to be in a rush and did not take the time to make sure that we were satisfied with our meal. Overall, I was disappointed with my experience at IHOP and would not recommend it to others.

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About IHOP

IHOP, also known as the International House of Pancakes, is a popular American restaurant chain that specializes in breakfast foods. Founded in 1958, IHOP has grown to become one of the largest pancake houses in the world, with over 1,600 locations in the United States and around the globe.

The restaurant chain is known for its extensive menu of breakfast items, including pancakes, waffles, French toast, omelets, and breakfast sandwiches. In addition to breakfast, IHOP also offers a variety of lunch and dinner options, such as burgers, sandwiches, salads, and entrees.

One of the unique features of IHOP is its commitment to providing a family-friendly atmosphere. The restaurant chain is known for its bright and cheerful decor, as well as its friendly and attentive staff. Many IHOP locations also offer a kids' menu, making it a popular destination for families with young children.

In recent years, IHOP has expanded its menu to include a variety of international flavors and dishes. For example, the restaurant chain now offers Mexican-inspired breakfast items, such as churro pancakes and breakfast burritos, as well as Middle Eastern-inspired dishes like shakshuka.

Overall, IHOP is a beloved American institution that has been serving up delicious breakfast foods for over 60 years. With its extensive menu, family-friendly atmosphere, and commitment to quality, it's no wonder that IHOP remains a popular destination for breakfast lovers of all ages.

Overview of IHOP complaint handling

IHOP reviews first appeared on Complaints Board on Nov 20, 2006. The latest review Unsatisfactory environment for dining was posted on Nov 30, 2024. The latest complaint manager karen ellyson unethical behavior was resolved on Dec 02, 2019. IHOP has an average consumer rating of 1 stars from 920 reviews. IHOP has resolved 58 complaints.
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  1. IHOP Contacts

  2. IHOP phone numbers
    +1 (866) 444-5144
    +1 (866) 444-5144
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    +1 (818) 637-3079
    +1 (818) 637-3079
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    Vice President
    +1 (818) 240-6055
    +1 (818) 240-6055
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    Senior Associate
    +1 (561) 881-4683
    +1 (561) 881-4683
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  3. IHOP emails
  4. IHOP address
    450 North Brand Boulevard, Glendale, Pennsylvania, 91203, United States
  5. IHOP social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all IHOP contacts

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