IHOP
Reviews and Complaints

I and my husband went to Ihop today and the waitress was just so amazing.
It took her 10 mins to get refill so my husband had to go another waiter to get refill.
He was nice enough to get us refill even though it's wasn't his job.
And when we finnaly got the food, hash brown wasn't cooked.
So we asked her to cook it more, we got burned hash brown and she just walked away.
We decided to talk with manager and we found out the waitress asked for the "EXTRA EXTRA CRISPY"
which we never said. So he offered us new food.
He was really nice and tried to make things work but still the waitress didn't even come to our table.
Our glass was empty and she finally came to our table and gave us check.
I was really getting angry that time and asked her if we can get a refill since it was empty for 10 mins.
Guess what she said. "Oh, I'm busy"
It really got us pissed and we walked to the kichen and talk to her and manager.
Still she was saying if we want respect, we need to respect first.
All we asked us refill and served properly and that's what she said.
So the manager came out, voided our order and apologized.
He even offered us to take the food so we can eat at home.
But we didn't feel like standing there more and were so angry.
Everything was nice except the waitress "Vannessa".

I ordered strawberry, bananna pancake and ham. the pancake were dry and the ham was not cooked. we requested the manager (Bob ) night shift.. first of all a manager is the highest position that night. If a customer has a complaint the manager is suppose to listen, instead he came over with an chip on his shoulder . in all my experience, i have never met a manager that did not or would not listen to his customers. I was not a money issue.. we can afford to pay for our food plus everyone that was in the resturant that night... i will not be eating there again in my life time - very poor managers skill.. he should be fired..

supervisor made threat against employee with knife, then her husband came to job site and told the man he would kill him. this supervisor has a long history of throwing threats around at the cooks and waiters. They are all afraid of her because she claims she will fire them. She humiliates them in front of customers and coworkers. Enough is enough! Shes should be fired after today. The police had to be called at this location and customers started to walk out. Some employees left and said they weren't returning to work. The owner needs to do something real fast before this gets way out of hand. It's gone too far already.

On Sunday April 5th after the evening service, a group (22 people)from our church went to IHOP at 7609 Mountain Grove in South Knoxville (as we usually do) at 7:30 pm. We have noticed over the past three weeks that the quality of service has been declining, but it was usually something small that we would just overlooked.

This past Sunday, we noticed that the business sign out front was not on, the parking lot lights were not on but saw people inside and decided to go in anyway. Big mistake.

Six of us were led to a booth only large enough for four people. When we asked for a larger table we were seated at a dirty table that was then wiped off by our waitress using a soured towel
with a bleach solution that left the table stinking, and even she commented about the odor. We then had to ask for napkins to wipe off the wet table to prevent the bleach from damaging our clothes.

We then proceeded to order, or tried to. Five of the first six things ordered were not available. No beef tips, sourdough bread, Belgian
waffles (but we were told by our servers that they had some frozen waffles that were ("better than our own"), lemon for iced tea, roasted potatoes, ... Then our coffee was brought out in styrofoam cups because they had " no clean coffee cups". Then half way through the meal the waitress informed us that if we were going to be paying with credit cards she needed to get them early since the "machine is acting up, and may take a while to work".

We have patronized this IHOP almost every week since it opened because of the lack of restaurants in South Knoxville. We have come to the conclusion that this one must be closing soon as well.
If that isn't their intention, something needs to happen soon, because people will not only stop patronizing this location, but the reputation of every IHOP will suffer as well.

As my husband, child, and I entered the door @ ihop the morning of 2/19/09 we never got greeted it was only asked booth or table.. we sat down and server never stated her name or anything just walked away.. about 5 minutes later she came and asked what we would like to drink my husband asked for coffee never did she offer a pot of it.. my child and I dranked sweet tea.. about 5 minutes later my husband had to yell "hey miss excuse me" can I have some water she brought a glass of water to the table and the glass was "very nasty" it looked like it had dried up boogers on it.. we had to get her attention again to bring antother glass of water due to that was nasty.. she finally did and asked what did we wana order not are you ready to order... we ordered and was sitting speaking amongst ourselves 30 minutes passed we finally got our food, the people that came in 10 minutes after us got theirs before us.. opened the silverware to eat and couldnt had to goo thru 3 sets and put the 3rd in a mug of hot water to clean before could eat with it.. do have pics of the nasty silverware and also have time of all that occured.. server was very rude, nasty, and acted as she didnt want to wait on anyone, over heard her say she needed to hurry up and go on break to smoke.. this is very rude and beleive me you will never have to worry bout me eating in another ihop.. this was not our first down fall with ihop but will be our last.. I would not care how many coupons, nor how much money you try to give back on this its not worth my time.. I would rather take the $30 I spent in there and eat a loaf of bread and bologna.. hope somebody has better luck with ihop than I did..

I was at the IHOP on 31st and Cicero in Chicago, IL. Everything was fine at first other than it being cold inside. We got our food... which was mediocre. My scrambled eggs looked more like an egg pancake. And the pancakes were hot when they got to the table, but because it was so cold in the restaurant they became cold within seconds. The worst part was when I was halfway done with my meal. I hear this horrible sound... ripping and sawing. Then I realize they are right beside me pulling up the old carpet from the floor. The sawing noise sounded as if it were coming from the kitchen. I was totally disgusted. When I left the floor was littered with scraps and particles from the carpet that was pulled up. No on that worked there seemed to care... they just walked around it and kept going. TOTALLY UNACCEPTABLE.

Managers are always mistreating the employees and its ok with the bosses of them it seems because I was emloyeed with them over 3 yrs and half of the store is going thru the same thing and when I defended myself I got terminated.. one of the mngrs is even on a saved message on my phone cursing me out while intoxicated... they r going lawsuit thru lawsuit and act like they have no idea why...

Look my 3yr old daughter to breakfast, ordered her the jr. rooty tooty which has 1 egg, 1 pancake, 1 sausage and 1 strip of bacon. This was $5.49 and there are no prices on the kids menus. Then I asked for a side of fruit for her and an apple juice. My breakfast was 7.49 and my drink was 1.99. When I got my bill it was $23 and some change. I couldn't believe it. As I overlooked the charges I was amazed. Her side of fruit was $3.99. The fruit bowl so was not worth it. It had 2 grapes, 2 pieces of watermelon(kid bite size), 2 pieces of cantaloupe(kid bite size) and 2 pieces of honeydew(also kid bite sizes) When I brought it up to the waitress she said ya that's what it cost, take it up with the front and maybe they will take it off the bill. Well all I got was you should of asked how much it was. It is all pre measured its only 4oz. My response was do you think I would of payed 5.49 for the meal, 1.99 for a drink and 3.99 for fruit $11.50 for a 3 year olds breakfast when mine was only 9.49. All I got oh well. You should of asked. I will never go back there again even thouth it is only 2 milage from my house. They should really look into customer service and what thing are realy worth.

10/29 To whom this may concern: about four years ago my mom and I went to ihop on taylor rd. in cheaspeake virginia, we order our food . I can't remember what my mom had but I had french fries and a sub. I had only taken a few bites when the largest roach I have ever seen come walking out of my french fries. I was shock, that only happen thru hear say. I called the waitress over and told her about it. by that time the roach had crawed off the table. The waitress was so not believing me, she acted in such a non caring way that my mom and I got up and left. I have not been back since [and I only live a half mile from ihop] till last week on a sunday, where we went there after chruch because we were so hungry, and we wanted breakfast, and there was no other place really to go. it was so much better than before. I just wanted to let you know that it is much improved. Sincerly judy upton

I always order my egg whites cooked. This restaurant seems to not be able to do that on a very consistent basis. The State Health Department requires them to make a posting on their menu to the effect that "undercooked eggs are a potential health hazard". Runny egg whites on my plate are unsightly, unappetizing, potentially unhealthy and just plain disgusting. I am a cancer survivor and can not (NOT) eat something that has questionable preparation.

On March 18, 2002 My family and friends family went to IHOP in Waldorf. We already had a problem because the place smelled like mold. My family used to visit IHOP frequently until this day. We all ordered our food. I had ordered Biscuts and gravy. Well, the food came out and the woman was handing the food around so everyone's hands were full. Next thing we know, she places the hot plate of biscuits and gravy in front of our toddle (15months at the time), of course we tried to grab the plate real quick, but before we could he put his right hand in it, thinking it's his food. He starts screaming, the server walks away.

We were trying to get the gravy off of his hand. He burned his left hand trying to get it off himself. I ran to the bathroom and got a wet paper towel, the gravy just stuck to him. The server came over and we demanded the check and asked to speak to the manager. The manager then comes over and asked us what the problem is, so we told him what happened, not like he couldn't hear it. We also told him that we want to leave and get him to the hospital, because his hands were bubbling.

The manager kept us at bay for almost 30 minutes. We told him we were leaving and then we got up to walk out. All of the sudden he gives us our check. We didn't eat, and left everything on the table. We walked up to pay so we could finally leave. I asked him to write his name and the servers name down so I knew how to contact regarding his medical bills. He starts arguing with us, telling us our son had no business putting his hands in the food. I said 'excuse me' and he continues, 2 people were behind us, so I told him to let me pay my bill so I can get him to the hospital.

He then looks at the people behind us and tells them not to worry about their bill, and he was sorry for there inconvenience. Really! I just stood stunned, he then says, what the F*** is my problem, I told him to just let me pay my bill. After that he proceeded to call me a ### and told me to give him my F-ing bill. When I told him that he had it, he started up some more, so I said 'that's it' I'm through, and walked out.

My son had to see his regular doctor the next day and she was overwhelmed by what happened. Unfortunately, there isn't too much they can do for him because of his age and he's small. She could only give him a ointment to apply when he feel asleep. By Friday of that week, he ended up with an infection in the blister; they were starting to pop.

After trying to contact IHOP for a month, someone finally calls me and asks that I have his doctor send a fax of his situation. She also makes the comment, 'You need to understand that the server was only 17 and does not have children of her own.' They sent them one stating that he did receive 2nd and 3rd degree burns to several of his fingers on both hands and would be scarred as a result. We didn't hear anything more, so I sent numerous e-mails to IHOP, finally we contacted by their insurance company a month and a half ago. The insurance man came to our home and took pictures of his scars.

We were told that they would contact us asap as to how they will settle this. I still haven't heard back. I just sent a e-mail telling IHOP that if this isn't resolved, I would turn this over to my attorney. I have given these jerks ample time to try to help the situation and the only response I get form them is, 'it's your son's fault' and 'sorry, but what do you want us to do?'. If I hear back, I will update this report as to what they want to do.

MasterCard's Merchant Rules prohibit merchant's from requiring identification to process a credit card transactions on signed credit cards. After dining at IHOP I provided my MasterCard for payment and was asked for ID, which I declined. They asked for another form of payment as their "policy" required ID. I told them I had no other form of payment and was threatened with arrest for 'dine and dash' and 'theft of service.' Until my wife finally paid. Unacceptable, Merchant should know the rules.

We have this IHOP nearby that we started to go to, but then decided to avoid. Because the place STINKS! It stinks literally and it makes you stink as well - in 15 minutes of dining there at the furthest table from the kitchen your hair, clothes and even the hand bag will smell so bad, you have to immediately take a shower and do an urgent load of laundry. If you have a romantic date - don't go there! You will not enjoy getting close to each other after that! We told the manager over and over again about the poor ventilation, but were ignored. I wonder if someone else, too, has complained! This place is NASTY smelling!