IKEA
Reviews and Complaints

Ikea's online store malfunctioned when I placed a large order for $1166.79. The Site said it would send a Confirmation Email if the order processed and was accepted. That email NEVER came, not to me, nor to spam. That was on a Friday evening so When nor came by Sunday I thought maybe I made a mistake on the order form and I went back and did it again. This time I got a comfirmation email. The next morning less then 12 hours after place that order I felt uncomfortable and called customer service. Only Sales would answer and they said I had TWO orders. I explained about the WEB page malfunction and asked them to cancel the duplicate. They refused. They told me to hold for customer service. Hold I did for over an hour and then was told they could cancel the duplicate to just let the delivery company bring it and then I should refuse it. Of course if I did that I would be charged shipping an order I was canceling. By that time I decided I no longer wanted to do business with Ikea and I told them cancel BOTH orders, I'm done. Customer service again refused and they billed my credit card $2, 333.58. After much digging I found what might be an email address in the Netherlands and I sent them an email to help and told them I was filing complaints with FTC and my State Attorney General. They contacted someone in the States who wrote me and asked if I wanted both canceled. I said YES. But they still have not processed that, nor have they contacted my credit card company to say they are refunding my money. I looked at the thousands of terrible things Ikea has done to customers and I will never order from them again. This company needs to be stopped. I read where people have One Hour to Five Hour hold time and then customer services won't help. The last time I tried to call I was told hold time was 2 Hours and 39 minutes. Ikea needs to be stopped!

i went to Ikea Brooklyn store and bought a sofa and rug valued for more than 1000$. the sofa cover and rug were never delievered and after calling more than 10 times I decided to cancel the order of the cover and rug. After 2 weeks still did not get the money refund, and after calling 3 times I don't know if I will get the money back. Ikea is definitely stealing me 400$! Is unacceptable! Worst service ever!

I placed a large order with Ikea on line to the tune of $1166.79. It said I would get a confirmation email that the order was made and details. That confirmation never came and yes, I checked spam, no email. I thought maybe my order didn't process so I went in and did it again and then I got a confirmation email. That night I got worried and thought I would call their customer service to make sure the first one (even though I was never notified they got it) went through I didn't want a duplicate order, especially at the amount of money. Immediately in the morning I called them and the only way I could get a person to talk to was Push 4 for Sales. She did check and said the order did duplicate. I asked to her cancel the duplicate and the rest would be okay. She said she couldn't do that and transferred me to RESOLUTION. I sat on hold for 64 minutes, yes one hour and 4 minutes and was told in 30 quick seconds she would not cancel the duplicate order. I promptly called my credit card and put a dispute on it and canceled the card. I am still fearing they will try to put that amount on my new card. I have filed a complaint with the FTC at their website and will call them tomorrow at 1-877-FTC-HELP. I urge all the people that have been ripped off by Ikea to do the same thing. It is outrageous the scam Ikea is pulling on customers. Wait times go up to 3 hours to speak to customer service and then they still won't help.

We have bought our couch from Ikea, they delivered wrong colour, we returned the couch within 2 days back to Ikea
We have asked for refund, it's been 3.5 weeks and have been fed that next 5 days you will receive your refund and still nothing

We want our money back! And they are not giving it back for product that they all ready have back
We have filed multiple complaints and waiting for resolution

I have now unsuccessfully waited in line at an ikea store and called to speak to someone multiple times about the issue I had at the IKEA store in Portland OR. I went in to the IKEA with a product I purchased and I wanted a straight across exchange for the same product in another color. At ikea you are unable to do an exchange and just walk out with the exchange you need to either put the money back on your card or get a gift card and walk all the way back through the store to locate the item and then wait again to check out. The day in question I did have other items to buy so I decided the gift card would be best so I wasn't putting so many transactions on my card. When the ikea customer service person handed me my card she wrapped it in my recipet and it slid out and I didn't realize before I put it in my wallet. When I got to the line to purchase my items i puked everything out but the gift card was missing. I had my boyfriend run back over to the customer service line in hopes to amend the problem before I checked out because the checkout lives were so long. He was able to go over and speak to someone but she offered no help but to say that they can't dk anything and when he asked for a manager she said she was one. I never left the store there are barcodes on gift cards yet ikea can not track these so it's now on me. I understand losing a gift card I do but I am unsuccessfully composing even to be heard and the answer is always just I can not do anything to help you. I now know never to get a gift card even for a gift because you can't turn it off if you loose it or track it. However loose your credit card and you can turn it off and know your money is there. I don't even necessarily need money back I just want to feel heard. I believe the way they do returns should be made more streamlined and more simple. I also feel like you should feel they want to help but you feel they don't care. Thanks for listening!

I am back in the USA after 20 years. Spend thousands of dollars to furnish my home all in one go. I don't have a car yet, my husband and I both work full time in demanding jobs, so I ordered a delivery.
May 13th 2018 delivery arrived, however they sent me a bed frame in the wrong size (king size), but with slats for the correct size (queen size). Therefore my new bed was unusable. The delivery company also broke. I was therefore sleeping on a mattress on the floor and still drinking out of plastic cups after spending all that money.
It took me two days to get through to customer service. The phone number provided was either dead and silent or 52-72 minute waiting time. Which is a bladder test. They apologized over the phone and offered to send a replacement, a 25 dollar gift voucher and refund of the delivery charge ($29). Delivery date however, none available until 24th May. I have a bad back, so this was beginning to become unpleasant for me.
The day before the delivery, I was missing a confirmation email and delivery slot. I was unable to get through their phone system, the line was dead all day. On the day of the delivery I finally got through by calling the customer service line before it opened at 8am. After 45 minute wait, I was informed that my delivery would not be coming, I spoke to a manager and they were not able to give me an explanation as to why they chose not to send me a replacement. They also said they were unaware of the hold waiting times and that the line was dead intermittently. I do not think this can be true. I was promised a call back to resolve the matter the same day. I was not contacted.
I called again the next day (55 minutes on hold) and asked for a refund. I was told I had to wait in all day again for them to come and collect the incorrect item and it takes 7 to 14 business days for them to process a refund.
I have also emailed them twice and received an automated reply saying I would have a response in 5 business days. Which has also not happened.
I have wasted hours of my time, sitting on hold for hours, and working from home to deal with their mistake.
Though Ikea have come and collected this product today, 30th May. I have had no refund for this product, I have not received the delivery refund or the gift voucher (not that I will ever want to shop with them again). I have had to buy an alternative product from another store (arriving 31st hopefully). As I haven't been back in the country very long, this is now impacting my financial situation, and 14 business days is ridiculous and is unacceptably slow.
My desired solution, I obviously feel that my time has been excessively wasted, and I feel I should be compensated for this. However my realistic solution is that Ikea process my refund speedily, so I am not out of pocket for weeks, and that another person does not have to go through the same experience I have.

Initial order number 13th May: [protected]
Second order number : [protected]
Case reference for refund ($29 dollar delivery fee): [protected]
Third order number for collection 30th May 2018: [protected]

From: [protected]@ikea.com
Date: April 28, 2018 at 12:39:25 PM EDT
To: [protected]@yahoo.com
Subject: Customer - General information

Thank you for contacting us. We will respond to your email within 3-5 days. Thank you!

General information: General information
First name: VIOBERA
Last name: MAGSAKAY
Phone number: [protected]
Email: [protected]@yahoo.com
Verify email address: [protected]@yahoo.com
Store: College Park
Comments and questions: Good morning. I am extremely upset with how ikea and comenity bank handled the ikea projekt card. First of all i should have known how clueless the staff are in ikea when i inquired about the ikea projekt card. First, i was told they cannot handle in-store applications and that i should do it online and get approved. Mind you i already have 2 carts full of stuff for purchase. Then i asked the manager about the purchases if it is a one time purchase or multiple purchases amounting to $5, 000 and i was told that it can be multiple purchases as long as the statement total would be 5, 000. Then i got my first statement on the 14th of April with only 10 days from being approved. I called Pamela and complained because i was cut short and if it had included my purchase on the April 17 i would be fine for that 60months financing. She checked my purchases and told me that i only need to pay for the minimum and the special financing should reflect in the next billing statement. I paid my dues. To my surprise the next statement came in and still without that special financing plus a finance charge. This is just too much! I called [protected] again and talked to michelle regarding my account and that special financing. I was told that she can see my purchases and the reference for that special financing but is not sure why it is not reflecting. She even forwarded me to ikea because she said they just get the billing. It is ikea who passes the charges to them. If there is anything to be corrected it should be from ikea. This is the 2nd person from comenity who obviously does not have the full knowledge or details on how to handle the ikea projekt card and still from ikea projekt card customer CARE service. I just called today 28, and talked to nikki who told me it should have been a first purchase amounting to 5, 000. I asked for the supervisor Ryan (id# 4004) and he was just repeating like a robot how it should be a one time purchase blah blah blah. Sorry, but i ddin?t feel any sincerity at all. I asked him if there is anything that can be done because i was informed wrongly by his own people! He said the same thing. This is absolutely misleading and disappointing! As a new home owner this is how ikea is going to handle this?! This is putting me so much stress and trouble! Of all people, It should be ikea managers and comenity care support who should know this project by heart! You are causing so much stress on your customers if these things can?t be handled by the first people who should know it! I want a feedback on this asap. I am hoping this can still be resolved. Otherwise i am returning everything! I am so disappointed! I may be better off somewhere else who can handle special financing properly. I am not paying this in full and I am not paying that finance charge that comenity is charging me.

Viobera B. Magsakay
CP [protected]
Email: [protected]@yahoo.com
[protected]@yahoo.com

My experience this evening at the customer return counter at Leslie and 401 branch was very humiliating and unpleasant. The customer service rep had to find a suitable person to check the mattress. Finally a lady showed up supposedly a manager I believe and looked at me and said the letter tells you clearly that nothing was possilbe and she could not help me either, without sufficient proof.
I did mention to her that the email instructed me to bring the mattress to the counter. then she looked around the mattress and noitced some soil marks and said it was disgusting. I was a bit embarrassed and was ready to take the mattress home.
I had purchased this mattress from IKEA to keep and use it. Sometimes they can get soiled but I needed to return the item as the springs were defective and pushing out. Not because it was soiled. Unfortunately, the reason the warranty was not honoured was due to the soil marks. I am not sure if that was a reasonable reason to reject.

The only good thing the manager did was to help me packing the mattress with a polythene bag which helped me to protect the mattress from getting wet from the rain.

With this incident I will no longer be an Ikea customer going forward.

With kind regards

Michael Mathew

Below is a complaint to Spanish HQ of IKEA concerning non delivery of bed bases x 2 for a 2m x 1.8m bed; matress and extras delivered without bed bases.
The letter below contains details.
Attachments sent of all receipts and documentation.
I have had no communication whatever from IKEA Iberica whatsoever.
Next step I will communicate with the CEO of IKEA Group.
Michael Morley

From: Major Michael H Morley
Papeleria Martins PO 131
C-Gerald Brenan 46
Alhaurin El Grande
29120 Malaga
Spain
Tel: [protected]
e-mail:[protected]@gmail.com

29 April 2018
Ref: Attachments
Chief Executive Officer
IKEA Iberica, S.A.
Avda. Matapinonera, 9
28703 San Sabastian de los Reyes
Madrid A-[protected]

Dear Sir,

1. It is with great regret that I have to write to you as I have had good service from your stores in the past. Unfortunately my recent experience has resulted in a complete fiasco. In short I bought a bed from you on 1 March for delivery on 14 March. The order is still not complete after phone calls and revisiting your store in Malaga.
2. In the attachments you will see I have ordered and paid for, on 1 March 2018, a large bed and accessories; Pedido NoiSell [protected], Customer Services I5119601-Lista de compras Noi [protected] (copies attached). All for delivery 14 March 2018. The delivery was to be delivered all together in 1 load.
3. The delivery on 14 March did not have the bed bases.
4. I phoned Customer Services 16 March, they noted the complaint.
5. 19 March, 1600 hrs, visited store in Malaga with all papers. They said the bed bases would be in first 2 weeks of April (why had they initially said they would be delivered on 14 March!) and they would phone 26 April to arrange delivery.
6. As at this time 27 April I have heard nothing.
7. I am tired of sleeping in the guest bedroom when I have ordered what you advertise and paid, all in good faith.
8. Either you do not have what you advertise, or your stock keeping and reordering systems are not working. Presumably your systems are up to date? Human Error! Written in complete frustaration.
9. Kindly investigate and deliver So that I might use the bed I ordered 2 months ago.

Please forgive my poor Spanish Translation.
1. Lamento mucho haber tenido que escribirle, ya que he tenido un buen servicio en sus tiendas en el pasado. Desafortunadamente, mi experiencia reciente ha resultado en un fiasco completo. En resumen, te compré una cama el 1 de marzo para la entrega el 14 de marzo. El pedido aún no está completo después de las llamadas telefónicas y la visita a su tienda en Málaga.
2. En los archivos adjuntos verá que he ordenado y pagado, el 1 de marzo de 2018, una cama grande y accesorios; Pedido NoiSell [protected], Servicio al Cliente I5119601-Lista de compras Noi [protected] (copias adjuntas). Todos para entrega el 14 de marzo de 2018. La entrega debía entregarse todos juntos en 1 carga.
3. La entrega el 14 de marzo no tenía las bases de la cama.
4. Llamé a Atención al Cliente el 16 de marzo y notaron la queja.
5. 19 de marzo, 1600 h, visitó la tienda en Málaga con todos los documentos. Dijeron que las bases de la cama estarían en las primeras 2 semanas de abril (¿por qué habían dicho inicialmente que se entregarían el 14 de marzo?) Y telefonearían el 26 de abril para organizar la entrega.
6. Como en este momento el 27 de abril no he escuchado nada.
7. Estoy cansado de dormir en la habitación de invitados cuando he ordenado lo que anuncia y paga, todo de buena fe.
8. O no tiene lo que anuncia, o sus sistemas de mantenimiento y reordenamiento no funcionan. ¿Presumiblemente sus sistemas están actualizados? ¡Error humano! Escrito en completa frustacion.
9. Amablemente investigue y entregue Para que pueda usar la cama que pedí hace 2 meses.

Yours faithfully,

Atts:
4 x Pages with receipts from IKEA when ordering on 1 March

Dear,
I would like to submit a complaint because I had the worst experience IKEA in Kuwait.
I purchased two complete bedrooms and a bathroom but they brought the bed rooms with missing items. They sent workers to install the 2 bedrooms without knowing which items I requested! They came asking for the layout of the design.
We had to wait hours to return an item, due to lack of customer service man power in IKEA store.
The customer service representative was very rude and said that it was not their fault. Instead, he claimed that it was my fault because I chose to change my order. While they were installing one of the bedrooms, they tore my new wallpaper without reporting it to us. They showed up in front of my house without calling in advance. Everyone in Kuwait agrees that your products are great but unfortunately the service is rather poor.
I am a faithful customer and I would appreciate it if this issue was to be fixed so I can happily start shopping at IKEA again.
Thank you, I trust your corrective measures.

Information:
Sales Order ISO000165569
Sales Order: ISO000165530
Date: 16 April 2018
Mobile: (965)[protected] or [protected]
Name: Tamader Bualian
email: [protected]@gmail.com

I have always heard good things about your company, and I have actually shopped in your Atlanta store a few times and bought several nice things.
But, my recent experience has caused me to rethink ever purchasing anything from IKEA again.

I made a purchase online on March 1, 2018. It was a chaise lounge. I received an email verifying the purchase. On March 9 I received another email stating it had been shipped. On March 12 another email told me that it was at a freight company and that they would contact me to set up delivery. No one contacted me, so I cancelled the order on March 17. IKEA wrote to me on the 22nd to tell me the order was indeed cancelled; I wrote back that I wanted to be sure the delivery fee would be refunded since it had never been delivered to me. I heard back on the 29th that as soon as the item is returned to IKEA that I would receive the refund within 7-14 working days.

Still no refund, so on April 9 I called customer service and spoke with Sheila. She said that the item had been returned on the 27th... hmmmmmmm. She was very nice. She then transferred me to the "Service Resolutions Team"... I was on hold for 45 minutes. I finally had to hang up because I had to go somewhere.

I waited a week... still no refund... now I have concluded that IKEA does not plan to refund me the money at all. On April 16, I called again. I spoke with Diamond. She was also very nice. She also transferred me to the "Service Resolutions Team"... this time I was on hold for an hour. I hung up, called back and pressed a random button and got a very nice girl named Dawn. She spoke with her manager who said that she was putting the refund through and that I would get it within a week... still no refund.

The original order number is [protected]. The refund reference number is
[protected]. The amount I am due is $295.74.

I'm not sure why IKEA is refusing to give this money to me. I do know that IF I do get this refund it is only because I have sought it out. This is absolutely the worst customer service that I have ever received at any store or company.

Laura Oldknow

On March 21, 2018, I placed an online order number: [protected] for 16 "SAMLA
Large Boxes with lid". I checked the availability, and all items were in stock.
Payment: Product (s): $319.84, Service fee: $5.00, Subtotal $324.84, Taxes $20.63, Total amount $345.47.

On March 23rd I received a letter from store saying: "Great news, your order ([protected]) is ready to be picked up!... "
Those large boxes were bought for property in Vermont. I hired track and the same day on March 23rd came to store.
At Furniture pick-up department I was told that worker Morgan forgot about my order, and the most items from my order was bought by another customers (only two lids left from 16). I asked to deliver the items to my house but the Manager refused to do it.
Finally, I asked to cancel my order and send refund.
Now is April 18 and I still have no refund even though I asked two times to send my money back.
The round trip from Vermont to Ikea took around 10 hours and 500 miles. Plus cost of fuel.
Few days later, I bought similar boxes at Home Depot.
I think Ikea customer service must be improved.

I look forward to your reply and a resolution to my problem.
Best regards,
Alexander

I was scheduled to have my mattress delivered on 4/12/Thursday. However, no one called me the day before to confirm nor 30 minutes prior to delivery on delivery date as per your protocol. Since no one contacted me, I was not home. Because I wasn't home, they could not deliver.

The next day, I called IKEA customer service. After being on hold for 47 mins, I was able to reschedule delivery for 4/15/Sunday. I stayed home all day waiting. Again, no phone call day before or day of. No Email to confirm. No delivery.

I called again 4/16/Monday but gave up since the call wait was 55 mins. Decided to call again this morning, 4/17/Tuesday and the wait time was shorter. After waiting "only" 25 mins, finally got to a live person. But in typical fashion I was put on hold for another 20 mins while she tried to figure out what happened. She came back to tell me they don't know what happened to my mattress. It left Ikea but the warehouse doesn't have it. How that happens, I have no idea. Do you?

She talked to her manager (yet another hold) and came back to tell me they will cancel my original order and submit a new order since this will be faster than waiting on the missing mattress. This now puts my mattress delivery out to 4/24/Tuesday IF what they tell me is true. I have yet to receive a confirmation email for delivery. Mind you, in the meantime I have been and still am sleeping on the floor of my new place.

Ikea is not talking to their contracted delivery company and vice versa. Hence, the customer is left in the dark. Lastly, why is the phone line always congested? It is IMPOSSIBLE to get to a live person in less than 20 mins. This entire experience has left a very bad taste in my mouth. There are some serious issues that need to be addressed and rectified. I know my order wasn't the only item on that delivery truck. Totally unacceptable. It seems no one wants to take responsibility for what goes wrong with a customer's order.

I hope I hear back from someone from IKEA.

P.S. Order #: [protected]

Dear IKEA.

I have shopped and spent thousands at your store over the past ten years.
Got a email with your logo etc with a prize.
Scam and has Destroy files on my laptop and charged cost to my phone .
Please get back to me on how you will repair this as my life is already to hard to handle.
Since you need min 350 ch to even make a complaint had to add this line.
Regards
Andrew Sheen

Ikea changed delivery from 9AM to 9PM. Most high rise buildings in Chicago have delivery allowed only till 5PM.
When I tried to work delivery time with a manager on duty on Saturday she just didn't care (I bought kitchen and appliances worth of 8K).
I guess Ikea just doesn't want to do business with some millions potential customers in Chicago!
Too bad!

Waited in line to check out at closing. All lines were very long except the one I was in. I am a female and had a large cart and a pallet of items that I was managing myself. I could push one cart at a time, due to large furniture items. I pushed one cart into line, ran back to get the second cart, cashier had closed the line and told me that I couldn't check out. Told me that he had "shut down" when in fact he was still ringing customers. I complained to Heidi, manager, who said, "you shouldn't have left the line, " among other things. Unacceptable response from poor management. I will complain to corporate.

My new Mattress was brought to my condo complex on March 5th. The driver and his assistant were about to force the box and the mattress onto the elevator when I stopped them and told them they were delivering a spring mattress that could not be bent. Why was this knowledge not understood by XPO? I then with the assistance of the building manager, who has delivered hundreds of king beds to this complex over his 20 years here, directed the driver to deliver the box via the back stairwell. The driver refused and said he was "returning the product to IKEA." The building manager reiterated that hundreds of beds have been delivered via this building access successfully with no damage to the product. The driver proceeded to argue with the building manager rather than working together with him and me the customer to get the mattress into my unit. He defiantly refused to deliver it and left the property. I then had to spend MORE of my time RECONTACTING IKEA 43 minutes on hold! I finally reached a Customer Service Rep who rescheduled the delivery for 3/10.

Fast forward to today, March 10th the "New" delivery date. XPO confirmed delivery on 3/9 for Saturday between 10A-2P. I waited until 1:12P almost 3.5 hours and no call from XPO so I had to call them. I was put on hold for 15 minutes only to be told that the driver "could not locate the mattress in the warehouse." Are you kidding me? What happened to my mattress that the driver refused to deliver on Monday? XPO then told I had to call IKEA Customer Service and reschedule AGAIN! This is NOT my problem it is IKEA's problem! I want this fixed and I want significant financial compensation to cover this egregious screw up on your part and to pay for the extraordinary aggravation and hassle. I want the "delivery" fees refunded. I want additional compensation to make up for the HOURS of my time this has unnecessarily cost me.

I just reached US Customer Care via phone only to be told the same lame excuse that the "XPO driver could not locate the product in the warehouse". I had to tell her to call her own store in Stoughton and get ANOTHER mattress and get it on a truck to me TODAY. The agent promised me she would contact the store then call me back, after 4.5 hours ZERO follow up.

Finally, for Order #[protected], my old mattress that was picked up on March 5th also by XPO was taken out of my unit in pristine condition only to be dropped on the floor several times by that driver, then sat down outside on a wet pavement. The driver said "they didn't give me any plastic or boxes to protect the mattress." What kind of a amateur and woefully unprofessional service do you contract out your deliveries to? The web is filled with IKEA complaints about XPO and yet you still contract with them? Please explain that to me?

I was told by the same IKEA Customer Service Agent on 3/6 that I should be receiving a call from IKEA within 72 hours asking me for me credit card information, which by the way, the store already has, in order to process my refund. 72 hours from 3/5 was yesterday 3/9 and NO ONE from IKEA called me about my Refund! I am also waiting for the same call for Order#[protected].

You asked me "what you can do to assist"? FIX this horrendous Customer Service treatment and get me my mattress ASAP and Refund BOTH of the returns.

We got an email that our $1100 order is going to be delivered on a Tuesday. We won't be there in the middle of a workday to sign for a delivery as we don't live there yet. I called the delivery company, who wouldn't budge and they told me to call Ikea. I was on hold for 45 minutes before someone picked up! After an hour and a half on and off hold with a regular rep and a supervisor and lots of arguing, no help. Now I am most likely going to have to pay our contractor extra to accept delivery. And even then, no guarantee he'll be there which leaves us a decision to pay more to try again or cancel altogether. This is by far the worst delivery problem we have had and we've had a lot. We will never order from Ikea again. This happened today, March 8 2018. My order number is [protected]. I don't know what can be done but I just wanted to put this out there.

They say you take the biggest risks when you are going down. After IKEA dressers and cupboards were found with a flaw that could kill (and killed!) infants, IKEA launched one of the biggest recalls in furniture history. The truth - they never paid out refund checks to the millions whose items were recalled!
After spending 35 hours on the phone over 14 phone calls, and being promised the check for all my furniture that was recalled, after 5 months of harassment and constantly being lied to, I'm asking other customers in a similar boat to reach out - let's punish IKEA together. Already a few neighbors have joined hands.

My reference number is [protected]. I ordered my couch on the 12/05/17. It was confirmed that it would arrive on the 12/02/17. I waited all day long for the delivery and nothing arrived so the following day 12/03/17 I rang and spent over 1 hr waiting to speak to someone. When I did speak to someone they rescheduled the delivery for 12/05/17. I told the customer agent that I would not be able to pick the couch up until after 4:30pm as I am an elementary teacher and can't get off school any earlier. On the morning of the 12/04 I received an email to say that it would be delivered between 9am and 3pm. The opposite of what I have requested so I rang again to make sure that that didn't not happen. I spent over an hour on hold yet again. The customer advisor said that they would change the times for me and make sure it arrived after 4:30pm. On the morning of the 12/05 (11:50am)I received a call from the delivery company shouting at me because I wasn't there to pick it up so I rang Ikea and wasted over an hour again trying to get it redelivered. I spoke to an agent who again rescheduled delivery for Saturday 12/09 and yet again it did not show so I spent ANOTHER hour speaking to your customer service 'manager' April on the number above who assured me that because she was a person 'who would get this done and no one else has the power to do this' she would make sure that it would be delivered today 12/11/ after 4:30pm. She also assured me that she would email me confirmation from her own work email account which I never received. The number she rang me on was [protected] Parkville, MD) Here I am yet again with no couch and Ikea have $700 of my money. Like I have said I am a LONG time customer of IKEA and I adore shopping there. Over the past 20 years, I have shopped in London, Dublin and Dubai and I couldn't fault their services in any of those countries. In the US I have never been treated so dreadfully. I have been mislead, lied to and basically (excuse my language) screwed over. I have tried to get through to yet another customer advisor and guess what? The offices are closed and I have to now take time out of my day teaching to try and get this sorted again. Not one person has helped me, not one person has made sure this delivery has happened.