Imperial Tobacco Australia
Reviews and Complaints

Packet opening tag
I have noticed the last couple of months the tag for removing the outer plastic has changed or moved slightly. I had no problems opening before (40+ years experience), however, new packets seem to be difficult either by fingers or teeth! I have a few times resorted to a knife to open. For the price we pay in Australia, more frustration should not be applied to getting to the product. Thanks for listening, Mick

Lately I have noticed that there is a chalky taste when I first start smoking a new pouch. This is really off putting. I've been a smoker of champion ruby for about 4 years now. I used to get my pouches from Coles but found cheaper ones from the Free Choice Tobacconist. Both from New Zealand. I really would like to understand why this is happening. I've tried different papers and filters but still get the same result.

I purchased a packet of P & S Blue 25's the other day and found the following,
1. 23 cigarettes in the packet (thought the wife was smoking them until she advised she wasn't)
2. 2 x damaged cigarettes, actually brutalized lol

We only noticed the count as I had only a few from the packet and ascertained the shortfall. It was near the end of the packet we had our first damaged cigarette then the last one as I had lost it in the packet

Regards
Allan Dixon

Packet wouldn't open!
Had to tear open top
The plastic seal at the top of the packet had no peel open tab and was not perforated, the actual packet had no cut top to open, it was completely sealed
Parker & Simpson
Red + Firm Touch Filter
Packet of 20
Bar code 9 327329 013513
Batch OK30EQA0835
Purchased 03/03/2021
At IGA kingsway
Locality of landsdale

I have just brought a packet of JPS gold 40 cigarettes to find the filter paper is not stuck to the cigarette leaving a gap between the filter and the tobacco renderering them not smokable.
I have also recently found a lot of bark/ long hard strands in the smokes making them less than enjoyable. Overall QA on the cigarette making process is getting pretty poor.

Hello I purchased a pack of Parker and Simpson red cigarettes and I went to light one and it wouldn't light properly so I looked at it and it has an open gash in it.. cigarettes are costly & although ive had this happen before I have decided to complain this time to try & get some sort of compensation.. im quite a heavy smoker so I have contributed alot of money to your company over the last 10 or more years.. if compensation isn't made from your company in order to rectify this situation I for one will not purchase your brand again.. thanku

I have been smoking Riverstone premium rum blend for 2 years and have been very happy, lately over the past few months the product has deteriated to the point of I am rolling what seams to be floor cleaning and no hint of rum rub and a lot of branches, please pick up the pace and improve your product, for me to pay $50 for 25 grams I would like to at least enjoy the taste and smell the aroma of a well presented product, the taste of floor scraping is very disheartening regards Peter

Complained not long ago about quality of my ox still finding sticks an lumps
You sent me an a4 bag to put my complaint in!
Come on give us a break just supply a quality product for the price i pay
Not happy jan!

I recently purchased a packet of Riverstone rum blend 15g on the 18th of February 2021 when i opened it i had found a 2 gram tar ball inside with tobacco maybe some tar balls clink too tobacco during manufacturing i don't mind the rare twigs here and there but this is different could yous please resolve this matter or reimbursement of tobacco would be good thank you.

My wife and I have been buying Parker and Simpson Blue cigarettes by the carton for a couple of years now and we spend over $700 a fortnight.
We have had problems with the last 4 cartons or so. Ocasinally we will light one up and no matter how hard you draw on it you are not getting any smoke from it! Almost like smoking a 1mg cigarette! Also we are getting them with hard tobacco poking through the paper! We have also been getting them with big pieces like bark in them, when they burn they smell awful! This is not good enough when we are spending an absolute fortune to buy them. I am attaching photos of the last carton serial number and a picture of the hard tobacco poking through the paper. Not happy! My ph number is [protected] and email: [protected]@gmail.com

I enjoy the above product which I changed to from filtered cigarettes in december 2020. But am now finding many large lumps of residue. unsure as what it is. can you please reply and let me know as to what it is. I have collected just in 7 weeks lumps of ? 4 grams in weight.

Christina Picton

Every packet of jps silver since it changed to firm touch filter (over 10 packet) is snapped or has holes in the cigarette where the numbers printed on them is been over pressed. And at least 5 cigarettes out of a packet has bark in the tobacco and doesn't burn properly. This is not acceptable, they are costing around $40 a packet now and they are all defects.

I am a loyal consumer of Champion Ruby for many years. Lately I have been finding black chunks of gunk in my packets of tobacco. The last 5 packets have had them and i'm not happy at all. I'm paying a fortune now for these packets and I don't appreciate what is happening here. You can't smoke it. You just have to throw it away and I've paid for that!

I'd like to be reimbursed or replaced please or I may consider further action. Not impressed at all.

Hello 👋there and good day 🙏me and my family have been loyal customers of you since my nan smoked 60 a day back from war days to anyway it's happened a good few times now to when we go to light up ☝ noticed a massive leaf like tree bark I know it probably was tobacco but as long as a sheet of rizla won't burn 🔥 so have to throw away also the holes as sharp peaces stick out so again no good as big bark in 3packs out of the 200 bought from a Tesco store n then again at local shop I wouldn't mind if only me and now n again to but my elderly mother can't afford or get out to purchase more just letting you know as we are all considering switching between brands after all these years to as don't feel valued at all as just between me and my mother we share 200 every few days and can't afford to waste anymore so sorry 🙏yours sincerely Mr Dowell🙏

Hi I buy at least 3- 4 packets of white ox 25g a week at 60$ each, and I've noticed that there feeling quite small in the bag so I decided to weigh won out of the bag now the first 1 I weighed was under 25g, so I thought it was a 1 off well the next 1 I decided to weight well it was also underweight wat the hell is going on people are paying 60$ a packet and not getting wat they paid for

I found this in my 25 grn pouch of parker and simpson pouch.it weighs .25gm...its wasted money and should this even be in the pouch

I purchased the 50 gm pouch of tobacco in Nundle, NSW Australia on Monday 26th January 2020. I found little clumps of black stuff in it. It's soft and squishy like mouse poop or something? I smoke Champion Ruby because it's supposed to be the best and I'm disgusted. It wasn't just a small amount either. I have attached a photo and have kept the foreign matter and will post it as evidence.

I have been a smoker for many years, I smoke champion ruby, lately every pouch I have brought there are massive black clumps.. and tobacco bark.. what is that for? They have cheapened the product so much, to me is a cheap way to add weight, the tobacco is definitely a crappier version of what it use to be that's for sure . For example bellow there is a photo,

I have been buying white ox for a while now and have never had an issue.. Today (2/2/2021) I went and brought a 50g pouch from bp 5642 in condobolin only to open the packaging and tobacco to find that it was extremely dry and hard as if it had be left open in the sun all day.
I buy white ox because it is the freshest tobacco going. Its stays fresh and never drys out unlike other tobaccos that start to dry out a day after opening them.
I would really appreciate a new 50g pouch of white ox, a refund would be accepted if pouch cannot be issued.