Imperial Tobacco Australia
Reviews and Complaints

Several of my packets have had large chunks of gum like black stuff in them. And the cost is nearly $50 a pack. What can be done to compensate me for these wastage. This has happened over the course of several months. Due to the cost I would have thought there would have been adequate quality control for this not to happen. I let 2 lots go as coincidence but they are getting bigger, which is becoming not acceptable.

Good afternoon,

I am a long term Champion Ruby smoker and intend to stay that way.

I am very annoyed that in the past 2 weeks I have been finding either solid dark brown / black clumps (whatever this is) like attached photo or unsmokable stems in the packets.

Please contact me to resolve this issue.

Do you want me to mail the below to you.

Dan Renehan

[protected]

I've been smoking champion ruby for 25 years and recently I have noticed the frequency of balls of resin up to 1.4gm ( mentos sized ) and large chunks of stem.
I feel that I should be compensated for paying top dollar for byproduct which is all unsmokable, I hope I don't have to consider changing brand. But seriously at well over $2 .10 per gm I expect to be able to smoke all 50 gm

Kind regards merry Christmas!

I purchased a pouch of tobacco last week and found a small piece of metal in it when rolling my smokes. Not at all happy as I've been smoking this product for a long time and this is just gross. I'd like to have something done about this as it is dangerous and unsafe having metal in my tobacco. I still have the pouch and purchased another brand as I didn't want to risk more small metal fragments being smoked.

Tobacco quality has dropped substantially.
No flavour. Very dusty. Dry. Barky. No more flake.
Please fix your product. Costing too much for low quality. Go back to your original process, recipie, or suppliers.
Whatever it may be. Do not want to buy imported brands but for a couple of extra dollars. Smokers can tell the difference when the quality has dropped.
Would like refund if possible.

I have found something in my tobacco pouch when rolling a cigarette. It's very unusual and something needs to be done about it. I have attached photo's for verification. My reply email is a.[protected]@outlook.com

Hello, I bought a pkt of parker & Simpson 40 blues opened the Pac went to pull out a cigarette and the filters were not attached to at least half of them. Not happy.

Hello. The last 3 packets of 25, s that I have purchased from the supermarket have had only 24 cigarettes in them. I am definitely not getting what I pay for. I used to purchase 40's and never had this issue. Obviously, I cannot get a refund from the place of purchase but would like to be assured that this will not be an ongoing issue and an explanation would be appreciated.
Thanks
Trudi

I have a packet of Parker and Simpson golds and have around 1/4 of the smokes have holes in them, some tiny some large, I have included a pic of 2 smokes, these were purchased from IGA walloon qld 4306 29/11/20, the tips of about 15 smokes all have small holes, as per the pic the largest hole is in the middle of the smoke, I can be emailed on [protected]@hotmail.com

Recently I purchased a carton of JPS 40's Red from a Cole's store in Norwest Sydney Australia.
As you would know, they now cost in excess of $250 a carton now, and I am continuously disappointed with the number of individual cigarettes that are defective, broken and unable to be smoked.
In a packet I opened today, there were another 3 in unsatisfactory condition and unable to be smoked!
I think it is very unsatisfactory and a rip off when charging so much and to have so many unusable items. From this carton only I've had to discard a total of 15 individual cigarettes.
I have taken photos of the condition that they were in, should you wish to follow up. If this continues to happen as it has in the last 4 cartons I have purchased, I'll definitely be changing product to an alternative to see if I get a better purchase for my expensive outlay.

Lately I have noticed that there seems to be more and more large uncut pieces in the pouches that are un smokable. Really disappointed, this last one was as large as an Australian 50c piece.
The pricing or tobacco products has sky rocketed in the last few years, but the quality seems to be dropping just as dramatically. As a very regular smoker, I am considering switching brands to see if another brand is more consistent with a quality product.

Hello I purchased a 50g pack of champion ruby and as a long time smoker of this i have noticed that it most definitely is not champion ruby inside the pouch it is alot darker and does not smell or taste the same .

The barcode number is 9 327 329 005778

As this is only tobacco I smoke it is very disappointing. Tobacco is very expensive and this shouldn't of happened

Thank you
Tye barkley

I was rolling a smoke, and got a black lump looks alot like mouse or rat poo! Absolutely disgusting

1/11/2020 Narelle.
Hello, we smoke JPS blue and we have had a number of packets with rips and tears over the past few months.

The last pack we have opened has a number of cigarettes with rips/tears and for the cost of a packet of cigarettes this is really not acceptable.

Normally I am not one to put in a complaint but when you have this happen a number of times it becomes time to take action.

There must have been some change in your QA processes earlier this year as we have smoked JPS blue for years and not had this problem prior to this year.

My husband and I both smoke JPS blue and we are pensioners so we a limited to have extra funds to purchase extra JPS blue when we are impacted this way.

regards Narelle [protected]

I have been smoking White Ox for forty years and never had a problem but I bought a 25g pouch of White Ox tobacco this morning from Caltex Service Station, Port of Brisbane and the tobacco is so fine it is almost powder.

Seeing as the price has gone up so much in the past couple of years I expect the tobacco to be good quality.

I would like a refund as the quality was very poor.

The cigarettes are unfinished, e.g. packed without filter attached, there were 2 in the current packet and at $85 Aust a packet I find this totally unacceptable ... where is the QA ..."...

Hi there,
Over the last several packs I've brought from 3 different places, there has been at least 1-3 cigarettes missing from the brand new unopened pack. Prices keep going up but now you've started to dock the cigarette from the pack too but still sell it at a full pack price? What's going on with that?

50gram pouch is once again, full of bark and dust!. At $115.00 a pouch, this is just not good enough for your business. I've been smoking your tobacco, since 2003, and in the last few years I'm am astouned at the quality. I would believe some sought of reimbursement to a valued customer, should be done. Thinking of changing tobacco I smoke. Not happy.