Imperial Tobacco Australia
Reviews and Complaints

I live in Deception Bay, Brisabane, Queensland, Australia. I am 59 years old. I have been smoking White Ox Tobacco for over 29 years. The last 3 pouches I have purchased, 25 gram packs, have been full of sticks and trash and what looks like bark. Have they sold the company ? It really is bad. If the next pouch is the same I'm swapping brands. 😑😑

Good day. I've purchased a 15g pouch of Champion Ruby today and it's most definitely not the same tobacco that's inside the 25g pouches that I usually buy. About a month ago I bought a 20g pouch of Champion Ruby and had the same problem. Upon closer inspection of these products I noticed they are made in Netherlands. The 25g and 50g pouches, which I consider to be the genuine product, are made in New Zealand. The product from Netherlands is too finely cut, the colour is different and it does not taste like the Champion Ruby that I am used to. It gives me a sore throat too and I actually never finished the 20g pouch. I have only had two small cigarettes from the 15g pouch that I bought today and already I have a sore throat. I probably would not smoke more of it. What is very disappointing is the fact that I paid $36.95 for this product.

It says on paper packet that bats go left when exiting a cave... watching bear Grylls now and that clearly isn't true

Hi I recently bought a 15g pouch of Riverstone Premium Rum Blend 15g tobacco and inside it was another tobacco. It was of the same brand name, empty and completely shredded. Ive bought this tobacco for quiet some time now as I've always thought highly of the quality. Then having removed the shredded pouch material I noticed the tobacco that remained looked to be of lesser volume in which I'd grown used to, so I weighed the total amount and realised that my Riverstone Premium Rum Blend had now come at a premium rate. It weighed 11grams in total.
Could you please advise me on the necessary steps I should take in order to find some resolve in this case.
Paul Loftus
[protected]@hotmail.com

Why isn't your company fighting against the extortion in Australia they call tax as it's your customers that are being Abused by this help us your customerS to fight this tax as it is just a government money grab and needs to stop ...
It is against human rights to force an un fair tax on people that can make their own choices
Thank you for your time

Corners not cut and multiple box's of tally hos, I'm dead set over it, I've been loyal to tally ho for years it's ridiculous. I'm seriously considering changing to Rollies brand papers as there cheaper and have cut corners more often then tally ho papers

Hey I spoke to a lady when I called today on [protected] she says she is the supervisor they have put me on prepay without any notice as I was not paying on time that's fine for me because that was my mistake
But I have placed order on 6th I waiting for the payment link or amount should be pain in a mail nothing was sent and she is screaming like hell and cut my call

Gday i'm not looking for a free pack of tobacco or anything but thought i'd let you know so you guys can improve the quality control of the product, I purchased a pack of jps endless blue tobacco from my local last week and have found what looks like a couple of clumps of dirt mixed in with the tobacco.
Happy answer any questions just thought you guys would want to know.

Hello not sure what to say dont normally coplain, have smoked jps for years without a problem besides price, anyway the last 7 packets of rollies jps blue I have purchased in albany wa at the tobacco station but they have been of a noticeably lower quality with large wood or sticks and lots of powdery crumbs I wasnt able to smoke am thinking of changing brands but dont really want to change just wondering if it was a bad batch or something ok look forward to your response thankyou

I have been smoking jps red for the last 30 years! I purchased a pouch of tobacco in july, it tasted foul, sour and bitter! I just presumed it was a bad batch and continued to smoke the pack. Towards the end of the pack I found a large chunk of a black foriegn object along with tiny particles of the same! I immediately contacted imperial tobacco via the phone and lodged a complaint. They in turn sent me a pouch of tobacco as a replacement. I once again called and told them I was not interested in a replacement but needed to know what was it that I was smoking? I was advised to send the foriegn object to them for testing. Which I did. This happened all in early july. I even filled an online complaint which is still visible to the public along with picture of the black object! To date I have been chasing them non stop without a resolution!
The reason for this complaint is because since smoking the pack, I have developed a non stop cough and throat pain! In the last month I have been to the doctor on numerous occasions and they have finally diagnosed a lump in my throat that is 4cms by 4cms and a cluster of smaller ones! I was told by a specialist at the cancer hospital that is most likely throat cancer!
Please advise as my health seems to be going down hill and imperial tobacco have shown little or no consideration!
My intention is to sue them for the same!
Please advise!
Kind regards,
Clyde patrick magee
[protected]@live.com. Au
[protected]

In a 25gm pouch of white ox I bought from Coles Gosnells 6110 last week, I found 2 small shards of green glass. Photos below. The glass was inside the sealed pack so I assume it came from the manufacturer.
Thanks,

I bought a pouch from my local bottle shop as I do regularly and I think it had been on the shelf for quite some time. As the tobacco was very dry old and it tasted quite foul. I got no nicotine buz from having a cigarette. As I usually do. I'm quite disappointed as I have been smoking this brand for about 5 years and paid a hefty 116$ for it. Regards jackson hine [protected] [protected]@gmail.com

Hi i've been smoking your white ox for 10years now and recently the quality has dropped dramatically as the price has gone up alot I pay $120 for a 50gram pouch to find that it is all mixed with un cut leaves, bark and stem I don't know why you have started not caring about your product and the quality in each packet before you sell it but I am not happy I would like something done about this please kind regards

There is a big stick in my packet of rolling tobacco. Seems the quality went down as the price went up. Very unhappy with both price and quality. I have been smoking this brand for 10years now. I can't afford tailor made so have opted for the rolling tobacco. Now both products are pretty much out of reach in the very close future. What will happen to your company when we all quit?. Bali can sell packs of 20 cigarettes for $2 australia. So why has our industry overpriced itself to a foreseeable demise... So much for the lucky country hey. What a joke.

Good afternoon,
I need to complain in regards to all the large wood tobacco within the pouches of the 25 grams endless blue. Within all packets, the Woody hard stems and branches are becoming more often.
I would like to be able to send it all back is at has nearly equaled the value of the 25 grams that comes in a pouch
This is only out of 4 pouches so far, such a huge waste of money
Some of the larger parts attached in the photo, this is what I have pulled out today

Hi to who it may concern, I am writing this complaint as I have been a smoker of White Ox for 22 years. Your product is the only tobacco I consume. I have found recently while the price is going up the quality is going down. I have recently found very large pieces of bark and some pouches have been quite dry. Maybe if you could replace a pouch for a very loyal customer it would make it better. I do not think I am asking for much as I've said I have stuck with this one brand for 22 years and only recently have had issues. Thankyou for taking the time to read this. Yours Sincerely
Theresa Flynn

I have smoked imperial tobacco brands for over 5 years and mostly found your products to be of a high standard but recently have had 3 25gram packets that were under weight. One particular packet contained only 22.7 grams of tobacco. As this is priced as a premium product it should be expected the contents are at least very close to weight. I have also had another packet which contained two hard clumps of possibly stem which combines weighed 1.3 grams. I'm still believe you're tobacco is of a high standard but if the weight is off again I will be switching brands.

I just pulled some tabacco out to roll a smoke and a little brown ball shaped object was in it about the size of a rabbit poo. I squeezed it and it turned to a fine dust with a very strong smell. That has made the tabacco have a wierd taste to it that just lingers in your mouth. I've been smoking this tabacco for at least 5 years. And I've put up with the slow gradual increase in the steam amount in the bags. But I'm struggling to live at the moment as it is and can't afford to have to buy another pouch of tabacco