Imperial Tobacco Australia review: jps gold 25 pack

Hi I purchased a pack of JPS Gold 25s on Monday the 31/08/2020 from Coles Taylors Hill Melbourne Victoria 3037.
When I tried to open my pack the clear cellefain Was very difficult to unwrap via the tab so I had to use a pair of scissors to gain entry to the product packaging.
I tried to open the pack via the top opening flap but couldn't?
Upon inspection I noticed that the flap which usually folds back onto the inside of the flip top hadn't been folded and was actually still connected to the internals of the packaging so using a knife to gain access to the product namely the cigarette.
I thought I should forward this information onto your company because had I have not been home I doubt I would have been able to open the packaging without destroying the packaging & quite possibly destroying the cigarettes inside. I replaced the packaging with a package I had previously.

View 0 more photos