Imperial Tobacco Australia
Reviews and Complaints

Twice I have purchased a carton of the 35 packs of cigarettes and when I got home realised that the cartons were a pack short containing 5 instead of 6. The first time the carton was opened before I realised so could not prove my loss of a $45 Pack. When these cartons are packed as 5 the easy open strip is missing from the wrapping. On account that it has happened more than once to one buyer I would suggest that your production line has a fault.

This fortnight I have purchased my regular 7pkts of Horizon Menthol tobacco from the 3 local Smokemart stores. Out of the 7pkts only 3 were actually menthol tobacco, the other 4 were regular tobacco.
Its obviously a product problem as the packs were all purchased at different stores on different days, not all at once. Not sure whats going on but its definitely not good enough when paying almost $50 per 25g pouch.
I wasnt able to afford to replace the non-menthol pkts nor would the stores replace once it had been opened (especially so many pkts being dodgy), so had to smoke it or go without. And that so wasnt an option.
Refund, replacement I dont know what options I have, but please get your product back to what it should be.

Hello I brought a 50 gram of white ox tabbaco and as I was rolling myself a cigarette there was it looks like rubber in the package I had just open it aswell.
Could u please replace this as i'm not paying almost 100 dollars an get this in my packaging I am really disappointed that us smoker pay 1000 of dollars for good tabbaco so I expected it to be good for the prices we pay. Thanks kind regards. Tam

I bought a 50g of legendary champion ruby tobacco from the iga in ringwood north and the packet has all machine lines pressed on it and it was opened it looks like air was getting in from the machine lines and there was also no packaging with the tobacco I didn't realise till I got home because I had other shopping and the tobacco on the inside was

Date Of Incident: 29th July 2020,
Client: JPS
Packet Name: JPS Crushball Blue (25)
Bought From: Coles Donacaster WestField, Victoria

Description:
I bought JPS Crushball Blue (25) pack from Coles Donacaster WestField, Victoria .
When i opened the Pack, I counted the Ciggretaes total was 23.
And Yes the packaging was sealed.

Usually, I dont count them but Today I saw the ciggirates were loose packed.
Which made me to count them.

Hi, lately i've been getting big peices of tobacco way to big to roll into a smoke, it's frustrating me as I loose so much, it never use to be like this white ox is usually my 1 smoke but if I keep wasting all this money i'll have no choice but to change brands, maybe going back to the old white ox that tastes much better or some how replace what I can't roll at least please. This photo is only what bits i've got out of my 25g pouch in the last 12hrs.

Consumer complaint -Stems in tobacco, unsuable waste in produce to roll a smoke. Adds weight to packet/roll your own unusable in tobacco and not what is paid for . That's just what is sitting at the top of a freshly opened packet of 25gram pouch.
Rachelle Taane
37-39 Nectar Way Burpengary East Queensland 4505 Australia
[protected]@gmail.com
[protected]

Hi
My name is Dianne Hodierne I have been smoking your cigarettes for only a couple of months which are Parker and Simpson gold 40.
I was very upset when I just lit my cigarette and the butt came away I have been a life time smoker and have never came across this yet.
As cigarettes are so expensive I feel like I have been ripped off can you please respond back to me I have also taken a picture if needed.
Thanks Dianne Hodierne
[protected]
3 Railway Road
Como NSW 2226

I buy Peter Jackson blue 40's, they are not cheap selling at a whopping $56.95-$58.60 so when I get a cigarette that is broken I am not happy due to the amount of money I spend on these.As the case is now when I've gone to pull a cigarette out and it's got a big gash tear in it rendering it un-smokable.This isn't the first time this has occurred but I'm quite unsatisfied and not a very happy customer at the moment.Please contact me via email on [protected]@gmail.com

Recently after purchasing 6 different packets this seems to be a consistent.
I have been noticing pieces of bark in my pouches. Doesn't seem like much, but by the time I have sifted through the pouch to pick out smokable tobacco there is only half a pouch left.
Not sure how many other people have been having the same issue, but there must be a lot of people with the same issue.

I have been buying tally-ho papers for 21 years, the past year the papers have been unsticking, in witch the tabaco has fallen on my leg witch has burnt me, because of the unsticking of tally-ho I have lost a fair portion of my winfield blue tabaco, im paying for a produced that is not working and costing me more money due to the faulty product, I have to constantly lick the paper during smoking it witch has burnt my tongue trying to save the paper, please email me on [protected]@gmail.com to decuss the matter.

I have been smoking JPS Tobacco for more than 30+ years! I recently purchased a Tobacco Pouch for my retailer!
The tobacco tasted foul and nasty. I presumed it was a bad batch, so as a one off continued to smoke the same! To my dismay, the packet had several small particles and a big chunk of a foreign black object. After informing JPS & returning the product I still await a reply on the same! I have developed a nasty cough and bad throat and will soon seek medical and legal advice! Any help would be appreciated!

Hi,

I recently purchased a pouch of JPS Absolute Gold 25g pouch tobacco from my local newsagency which i've done many times in the past. When i opened my tobacco i found it to be sub par. It was very dry and brittle. I roll my cigarette in the usual fashion but can only get three to four drags out if it and it's finished. Because of the dryness it burns extremely quickly. This is not what i expect from this product that i've purchased many times in the past. I am not happy, seeing how much tobacco costs these days.

Please contact me on the below email address.

[protected]@hotmail.com

See attached photo of my recent experience after purchasing a 25g pack of JPS Abundent Gold Tobacco. I have been using this brand for the past 18 months but my recent purchase from CTC revealed 2.5g of unusable product. That is 10% of a 25g pack that was a waste. All the items appear to be either stems or stalks and hard hard and brittle and not suitable for smoking.

My husband has been smoking your white ox tobacco for 16 years. Today he brought a 50gram pouch from cignel at main road moonah. The pouch was presented in a plastic covering as usual.
Once opened the tobacco had two very different colours, one dark one light, like the product had two different brands put into one pouch. It taste terrible and I have photos of the product. It's too expensive to not say anything about it and my husband is not happy.

I've smoked champion legendary ruby for years and have never had a problem. However I recently
found a hard white object in my pouch of tobacco. I have no idea what it could possibly be.

It is about two 2 centimetres long and 1 centimetre wide. Small bits of tobacco have been stuck to it.

I found the object after opening the new pouch of tobacco

I have been purchasing JPS (red) tobacco for over 2 years now and in the last 6 months I have found several live beetles in the tobacco. The beetle is alive and living in the tobacco pouches. Attached is a photo of the beetle I found today, it's now dead as I accidentally killed it when I picked it up. It's a little brown beetle with wings. I am very concerned as the tobacco is packaged outside of Australia (are these beetles ok to be in Australia) plus the health effects to anyone who doesn't notice the beetle and smokes it with their tobacco.

Hello, My name is Jessica
For the last 2 days I have brought 2 packets of JPS crushball blue 25's (on these dates 09/05/2020 and 10/05/2020).
And in each of the 2 packets there has been the filter paper has been coming away from the smoke.
I would like to talk to someone who could help me fix what has happened.

Thank you.
Jessica.