Imperial Tobacco Australia
Reviews and Complaints

Hi

I Normaly smoke Endless Blue (Jps Rolling Tobaco).. Never had any issues. Could not this (Endless Blue) So I purchased Jps Evolve Blue.
"1st thing I noticed it was not as heavy in the packet (Weighed 20 grams. Not 25 grams as say on packet.
2nd thing I noticed was Dampness of
Product.
3rd Thing I noticed was the smell.
Smell of mould
Because I opened and smoked some of the product I could not return to shop I purchased from Smoke Mart at Baldivas Western Australia 15/05/2023.
Please advise

I've been smoking White ox for years and have noticed over the last few years that the tobacco is becoming less of a superior dark tobacco and more a budget blend of bits of bark and chop chop with a black dust residue left when it gets closer to the end of the pouch. It's obvious that there is 2x different types of tobacco in the white ox pouch as the colours of tobacco are different.. and the amount of bits of bark have gotten to an unacceptable amount for what is sold as a SUPERIOR DARK TOBACCO. once upon a time it seems as I can't find a good pouch of white ox anywhere. I thought it may have been a dodgy batch and then thought it may have been the shop who supplied the tobacco. But it's now time for me to speak up and complain instead of looking for reasonable excuses in defence of a product that once was a Superior dark tobacco that in my opinion was one of a kind product and I was happy to be paying so much extra money for the product.. You get what you pay for and was always defending the product to associates who have all been complaining about white ox price and even the increased bark bits and even the wet feel of a fresh pouch but now I can't believe how quickly the quality has deminished to resemble a cheap chop chop

The last 3 pouches we have purchased have been dry. They have been purchased at 2 different stores. We are aware that we aren’t the only ones in our area that have experienced this. I don’t want to post the names of the stores but am happy to discuss over the phone.

Serial #’s:

- LEWL 13iFsLu9a 2B281J1 0923

- LEWL 1MdiKiPOH 2C301J1 1521

- LEWL 1HZ1TC3JZ 1A051J1 2030

Good afternoon,

I purchased a 30 pack of jps blue on the 11th of may 2023.

I have noticed one of the cigarettes was not sealed up and is unusable.

I am not normally one to complain, but with the rising costs of cigarettes I expect, better quality than this.

I have photo evidence and also a photo of what I believe is the batch number.

I would atleast like a replacement cigarette.

Kind regards

Brett watson

Email [protected]@hotmail.com

I purchased a packet of Horizon Purple 50s from my local Food land yesterday. The first couple of cigarettes were fine but now I have a puddle of tobacco at the bottom of the packet and each cigarette is only about 4 puffs. The tubes are half empty with the tobacco sitting at the bottom of the packet.

There has been no shaking of the packet, no activity out of my normal routine so I don't understand why this is happening. It's frustrating because these cost over $100 per packet now and I'm only getting half the value.

Hi I buy 4 packets a week of jps abundant gold 25g and there is a lot of unusable sticks in the packets and regretfully there was paper in this packet of tobacco. I would appreciate a replacement packet for this and all the packets that had unusable product. I have attached photos of the paper debris and the packet it came from so you may be able to investigate where the paper came from. Respectfully Mrs Naisbitt of 8 Huggins rd Thornlie WA 6108 email [protected]@hotmail.com

Dear management team. It is with much regret and displeasure. That I have to after many pleasurable years. of enjoying your flawless blend of tobacco I now have to be in this predicament of disappointment stress.. and financially I feel absolutely wronged ..., My 25gram of twice weekly tobacco.is in no way shape or form the real white ok product of which I am well accustomed to,,,,, I hope this email that I am forced to write you is taken seriously as I am a loyal customer and as a disability pensioner not at all. A wealthy man ... I hope we can resolve this matter cordially and that I am able to get back to enjoying the until now ,,the world's best tobacco and stress relief company on the planet yours sincerely Jeffrey Lahay...

Hi I brought 4 25g pouches of riverstone rum blend from the tobacco shop in toongabbie today 28th April on way home from work,as I do every week and put them in to one pouch,as I was doing this I started to find these little pieces of tar like sticky gummy things in the pouches that to take out.most of the tobacco has been hard to smoke like it was damp.

My husband and I both roll our own & smoke this tobacco. Between us, we would go through 3-4 pouches a fortnight. We have always found big woody & stick bits in the pouch. I have actually kept them from our last 10 pouches we have purchased. These bits are not Rollable or smokable. We feel as though we are being ripped off on the weight of the product

I spend $3-350 per week on smokes and for the last month the cigarettes are becoming disgracefully packed.. to the point I need to tap the butt of each smoke before I smoke it so I get a safe even cigarette without the risk of the lit end of the smoke falling off in my lap or down my shirt..
You need to address the packing of the cigarettes as each cigarette is losing 1-1.5cm of of the cigarette due to poorly packed

I've smoked white ox for decades and recently you guys adopted a new packaging for white ox 25g, and since then the taste and smell is absolutely atrocious. It doesn't burn right if at all, feels wet, and just isn't white ox. Also, it'd be nice if your tobacco didn't include 50% stems, didn't turn to dust after two days (even when kept in an airtight bag), and it'd be extra nice if the weight was actually on. It's unsmokeable and has a bad chemical taste and makes me feel very ill when I've never had a problem ever before. 70$ a pack doesn't justify this toxic crap so I'm going elsewhere. Chop chop tastes better for half the price no wonder you guys can't keep up. Way over priced and nasty, do better.

Product code/batch number: LEWL1xGKADu7Q2J111JQ : 2301

I have smoked Parker and Simpson cigarettes for years and never had a problem, obviously. But this packet I have bought this morning is not acceptable nor what I expected.

I have taken photos of the big lumps of tobacco in the cigarettes, which they are impossible to smoke.

I shrugged off the first cigarette having a lump of wood in it, but by the 3rd I was quite unsatisfied.

I will be changing cigarette brands if this continues to happen with future packets I buy. Which will be in the morning!

Large lumps of 'debris' in tobacco pouch. This is the second in the same pouch of tobacco. I have had them previously in 2 other pouches of tobacco, but two in one pouch is too much.

This one is 2 cm long x .5cm wide.

With tobacco being over $100 for 50 gms, this is now expensive debris.

Purchased at Kyogle IGA on Friday 24th March 2023.

Bar code [protected]

Helen O'Donnell

[protected]@gmail.com

I bought a packet of Lambert and Butler Blue + Pro in a 40 packet, today Western Australian time, I smoked a couple and started feeling quite sick, cut open the smoke and filter to find black mould in the filter and green stuff in the actual smoke, cut 4 and same with all

I have photos and video of them all

The plastic cover was intact as was the foil covering, no sign of water damage to the packet

This is the 2nd complaint that I’m putting up as the first seems to have been removed. I brought a carton a 40’s a week ago and 75% have splits and have had to roll. I took pics and however to save room on my phone I have deleted then. I still have the empty pack with the batch number from one of the packs of smokes. Rutherford Woolworths late afternoon not sure of the time

I am sick o get logs wood in my tobacco every packet I buy 3 pack fortnight and this is wat I get i have had enough I want something done as this has been going on for at least 12 months or months and I pay $56 dollars a packet this is not good enough for the money I pay i hope you can help as this is just not good enough every fortnight it same someone needs to look at the picture I sent and do something about it

Hello I purchased this box of tubes n they were all scrunched up n bent etc.. see photos below.. I buy 3 to 4 boxes per week n I've never had trouble before but these were awful 😭 just wanted to bring to your attention.. I purchased at a Tobacconist shop here at North Orange the other day n have used 2 other boxes with no problems but this box is surely different.. I was very ataken back. The box was totally intact so I was very surprised to see how the tubes were inside..

Kind Regards

Julie 😀

40 cigarettes empty in the filter half, completely empty. Disappointed is an understatement as I'm paying as much as I am and have been smoking this brand for a long time now I would like to know if your company will rectify the issue, on the run petrol station quoted as saying “not our problem, contact the manufacturer”

Number on base of pack: 2H12JQB2132

On the 15/3/23. Approx 10:30am I bought a 55 gram packet of JPS blue while rolling the tobacco I pulled out of the packet this large tobacco stem. Now you can not smoke the stem and tobacco is priced by weight I fine this upsetting of a product I have been smoking for a few years now. This product was bought from my local IGA store Morthpett Vale 5162 in South Australia. The company on the package is Imperial Tobacco Australia Ltd. John Player Special House, 4-8 Inglewood Place, Norwest NSW 2153. This product was made in the Netherlands.

Hi guys, I want to let you know i have come across a cigarette in my pack with a hole in it. Have photo evidence and have saved the actual item aside if needed for investigative purposes.

Seems a pointy bit of stick is protruding, though not very far. Enough to pierce the paper.

Sorry, I know what you're thinking. Its only 1 cigarette. Boo hoo. I paid $60 for this pack and cannot afford more than 2 packs per week. Seems everything is out of my price range these days.