Imperial Tobacco Australia
reviews and complaints

Hi I brought 4 25g pouches of riverstone rum blend from the tobacco shop in toongabbie today 28th April on way home from work,as I do every week and put them in to one pouch,as I was doing this I started to find these little pieces of tar like sticky gummy things in the pouches that to take out.most of the tobacco has been hard to smoke like it was damp.

My husband and I both roll our own & smoke this tobacco. Between us, we would go through 3-4 pouches a fortnight. We have always found big woody & stick bits in the pouch. I have actually kept them from our last 10 pouches we have purchased. These bits are not Rollable or smokable. We feel as though we are being ripped off on the weight of the product

I spend $3-350 per week on smokes and for the last month the cigarettes are becoming disgracefully packed.. to the point I need to tap the butt of each smoke before I smoke it so I get a safe even cigarette without the risk of the lit end of the smoke falling off in my lap or down my shirt..
You need to address the packing of the cigarettes as each cigarette is losing 1-1.5cm of of the cigarette due to poorly packed

I've smoked white ox for decades and recently you guys adopted a new packaging for white ox 25g, and since then the taste and smell is absolutely atrocious. It doesn't burn right if at all, feels wet, and just isn't white ox. Also, it'd be nice if your tobacco didn't include 50% stems, didn't turn to dust after two days (even when kept in an airtight bag), and it'd be extra nice if the weight was actually on. It's unsmokeable and has a bad chemical taste and makes me feel very ill when I've never had a problem ever before. 70$ a pack doesn't justify this toxic crap so I'm going elsewhere. Chop chop tastes better for half the price no wonder you guys can't keep up. Way over priced and nasty, do better.

Product code/batch number: LEWL1xGKADu7Q2J111JQ : 2301

I have smoked Parker and Simpson cigarettes for years and never had a problem, obviously. But this packet I have bought this morning is not acceptable nor what I expected.

I have taken photos of the big lumps of tobacco in the cigarettes, which they are impossible to smoke.

I shrugged off the first cigarette having a lump of wood in it, but by the 3rd I was quite unsatisfied.

I will be changing cigarette brands if this continues to happen with future packets I buy. Which will be in the morning!

Large lumps of 'debris' in tobacco pouch. This is the second in the same pouch of tobacco. I have had them previously in 2 other pouches of tobacco, but two in one pouch is too much.

This one is 2 cm long x .5cm wide.

With tobacco being over $100 for 50 gms, this is now expensive debris.

Purchased at Kyogle IGA on Friday 24th March 2023.

Bar code [protected]

Helen O'Donnell

[protected]@gmail.com

I bought a packet of Lambert and Butler Blue + Pro in a 40 packet, today Western Australian time, I smoked a couple and started feeling quite sick, cut open the smoke and filter to find black mould in the filter and green stuff in the actual smoke, cut 4 and same with all

I have photos and video of them all

The plastic cover was intact as was the foil covering, no sign of water damage to the packet

This is the 2nd complaint that I’m putting up as the first seems to have been removed. I brought a carton a 40’s a week ago and 75% have splits and have had to roll. I took pics and however to save room on my phone I have deleted then. I still have the empty pack with the batch number from one of the packs of smokes. Rutherford Woolworths late afternoon not sure of the time

I am sick o get logs wood in my tobacco every packet I buy 3 pack fortnight and this is wat I get i have had enough I want something done as this has been going on for at least 12 months or months and I pay $56 dollars a packet this is not good enough for the money I pay i hope you can help as this is just not good enough every fortnight it same someone needs to look at the picture I sent and do something about it

Hello I purchased this box of tubes n they were all scrunched up n bent etc.. see photos below.. I buy 3 to 4 boxes per week n I've never had trouble before but these were awful 😭 just wanted to bring to your attention.. I purchased at a Tobacconist shop here at North Orange the other day n have used 2 other boxes with no problems but this box is surely different.. I was very ataken back. The box was totally intact so I was very surprised to see how the tubes were inside..

Kind Regards

Julie 😀

40 cigarettes empty in the filter half, completely empty. Disappointed is an understatement as I'm paying as much as I am and have been smoking this brand for a long time now I would like to know if your company will rectify the issue, on the run petrol station quoted as saying “not our problem, contact the manufacturer”

Number on base of pack: 2H12JQB2132

On the 15/3/23. Approx 10:30am I bought a 55 gram packet of JPS blue while rolling the tobacco I pulled out of the packet this large tobacco stem. Now you can not smoke the stem and tobacco is priced by weight I fine this upsetting of a product I have been smoking for a few years now. This product was bought from my local IGA store Morthpett Vale 5162 in South Australia. The company on the package is Imperial Tobacco Australia Ltd. John Player Special House, 4-8 Inglewood Place, Norwest NSW 2153. This product was made in the Netherlands.

Hi guys, I want to let you know i have come across a cigarette in my pack with a hole in it. Have photo evidence and have saved the actual item aside if needed for investigative purposes.

Seems a pointy bit of stick is protruding, though not very far. Enough to pierce the paper.

Sorry, I know what you're thinking. Its only 1 cigarette. Boo hoo. I paid $60 for this pack and cannot afford more than 2 packs per week. Seems everything is out of my price range these days.

I had bought a pack of Parker & Simpson gold 20s on the 6th march 2023 at Woolworths in Booval.

I've broken a cigarette apart as they werent tasting like normal and have found what looks to be mold in the tobacco.

It is a small amount however, its still mold.

I still have about half a packet left, which I will be breaking open to see if there's anymore.

Hi I am writing to complain about the lack of tobacco in a 25gr pouch. The last 2 times I have purchased Champion Ruby 1 being 10mins ago both pouches have been under weight both coming in at 18gr packaging included. I think that it is poor form as I am already being ripped off by the Australian government now you guys as well. I have been a smoker of the same product for over 20yrs that all stops now.

I have smoked this product for many years but the last pouch I bought had these clumps of unsmokable tobacco, I didn’t mind the first one but there was three of them within the pouch, bit disappointing.

I took a photo of the last one which was probably the smallest clump out of the three.

This was purchased within the last week 25-27 Feb at either lalor park tobacconist or lalor park iga I can’t be sure but I did take a pic of the bar code as well if that helps

Purchased from coles in pimpama Qld on 22nd of February 2023. Approx 4.30pm. My husband and I share the packets, after 5/6 smokes had been removed from the packet we noticed pieces of the filter on approx 5 of the smokes wasn’t rolled probably. Unfortunately after each taking half the pkt each to work today, my husband smoked the 3 he had in his half, I have managed to take a photo of 1 I still have remaining but I two will smoke it now as it’s not a luxury I can afford to keep for you :) please see attached photo , we are happy to accept replacements , or what ever imperial tobacco deem suitable. Thank you 🙏

Purchased 25 gram pouch tobacco from IGA Maleny this morning, 22/2/2023. I have been buying this brand for 30 years. The odor was not that of Champion and smoking it found it to be harsh and nothing like Champion ruby. It has dawned on me that this tobacco is from memory, the same as Drum tobacco. I believe there has been a packaging mistake. I cannot smoke what I have purchased. Please advise how I can exchange this product. IGA will not change or refund. My contact details, Ian Hitchcock Ph [protected], 215 Hovard Rd bald Knob 4552 Qld

Purchased at IGA Flaxmill road, Morphett Vale, South Australia at aprox 12pm 20th Feb 23 by my husband with cash so I don't have a reciept sadly. The packet had a small bit of a cigerette instead of a whole 1 in th back row so I didn't notice it till th packet was 2/3 used. As th cost of cigarettes are high my husband & I share a packet at a time so are unable to keep th rest to send back however I did take a couple of pictures & can send back th part cigarette if required. Email for further contact [protected]@hotmail.com or leave a message on mobile [protected]

I purchased a packet of JPS Gold 20’s from my local coles shop at Oliver Avenue Goonellabah this morning 19/2/2023 (serial number on the packet [protected]) on my way to work. when I opened the packet 3 or 4 of the cigarettes were squashed /missing bits. I have been smoking this brand for over 20 years and never has this happen. As cigarettes are so expensive at the moment I would be more than happy with a replacement packet.