Imperial Tobacco Australia
Reviews and Complaints

For the 2nd time within the past few mths, I have found hard black lumps (which are not smokable) in my pouches of tobacco, I have been a customer of this brand for yrs & never had a problem. So to have found the same problem within mths makes me want to change brands

JPS Abundant Gold-25gram pouch

Serial number-9327 [protected].

Purchased from Coles Dianella plaza

On Wednesday the 12th October at around 7:30ishpm

Perth Western Australia

So after the company wrecked NZ Champion Ruby, I switched to Dr. Pat. Happy until the last 2 weeks...The tobacco in the last 2 weeks of packets has been cut much more finely than usual. Now half the tobacco falls out of the smoke when rolled! Its usual that you end up with fine cut dregs toward the end of the 50g packet, but recently it has been happening 3/4 of the way thru.

As I have said previously, dont respond that you "take our complaints seriously", I just want you guys to actually address the concerns.

I brought 10 packets this past 3 weeks and 2 of the packets have had bad cigarettes in it with filters not fitted properly and being hard to inhale from TSG and I’m highly disappointed because I’ve been smoking this brand for 2 years and haven’t had and issues other then these 2 packets in the recent weeks I love this brand but with the prices on the rise it is disappointing for the quality to be like this. Brought in Monday the 24/10/2022

Ok today I purchased a 39’s Gold packet of Parker & Simpson from Smokemart in Rockingham Shopping Center. Of course I don’t have the receipt bud it was at approximately 2:45pm Perth time. I always buy them from this shop. 90% of them have something wrong with the filters (extremely soft & squashed when being smoked) Do not seem to last half as long as they normally would.

It is outrageous how much they are here in Australia anyways, and when one or two have that awful taste icky funky taste, it’s bad enough but far go Parker & Simpson - this packet was ridiculous!

I switched to Parker n Simpson for just over two years , each 15g pack of tobacco last me just over a week between eight to nine days .

For a period of time once every few months I will get big chunk/s of something / hard sticks , it’s almost like the chunks are mini bark and the sticks are mini branches. There was a piece that weigh .80 g

I choose to just let it go and try not make a fuss of it , but now recently in the last three months I’ve been getting them in every second park or so and then now the last three in a row.

So now it’s really annoying.

Unfortunately I only have photos of the last three as I never had intention to complain before but now something needs to be said .

Date of last three recent purchased

23/10/2022

15/10/2022

06/10/2022

Location of 90% of all purchases

Perth , NOR [protected]) Postcode

Western Australia

27/10/2022

The cigarettes have no flavour and seem to have to suck harder to get full flavour I feel like these cigarettes are a lower mg content than "blue" I'm having to cut the filter smaller to get 8 MG's full intake of cigarette

I bought them yesterday 25th October 2022 at Cole's supermarket Burnt Bridge Ringwood 3134

You've asked for more information

I don't understand

These cigarettes felt like they were 4 MG's not 8 MG's

I cut filters shorter to make the cigarettes stronger to suck on

They definitely weren't 8 MG's as I've been smoking these for over 20 years

I've already added photos to original complaint

Hi I am a long time customer, and the last 2 months I have purchased 50g and 25 g pouches of white ox PRIMIUM tobacco. Which I my thoughts was not PRIMIUM at all in fact not even smokable. I wasn't that annoyed when I come across the first lot. But them when I got a 2nd and 3rd lot and even a 25 g pouch and the quality was at the very best DISGRACEFUL. I don't understand something must be really gone wrong with your quality control people cause if your company is letting this low quality product out and at today's cost, you are plain robbing us blind. I request a urgent and immediate refund or replacement of my purchase of 3x 50g pouches and 1x25g pouch and that's just what I have kept to show you and return. I have thrown away at least 2 more 50g pouches as well before I decided to say something. And would appreciate them also being replaced or refunded. I am a hair away from getting a governing party involved. But I will wait for your reply within a 7 days and then proceed with my action if nothing is done about this issue. My name is Nicholas Zambakides, and email is [protected]@gmail.com I await your positive reply urgently. Thank you

Since the packaging change there has been a significant decrease in quality with constant stems and resin chunks. This is beside the horrid taste. In this form Champion is no longer a viable product for any smoker. It's a sham compared to the recipe accompanying the previous packaging. I was lucky to score a dusty old pack from a liquor store that didn't have the clip seal and flap and the taste difference was night and day. I have been using a product that effectively does not correspond to its label.

Friday 21/10/2022
5 packets of your new jps evolve 25g pouches. From IGA at St Marys Tasmania.
The lady told me of your jps and it was $2 a packet cheaper. We believed it would be similar to the original jps blue we smoke. They were $52.95 each so I bought 5 packets to share with my family.

When I opened the packet, I noticed. The smell was like a poor man's port royal. It tastes perfumed and leaves a harsh after-taste.
I spent all my money on a product I believed would be close to the original.
I didn't expect top quality, after all jps is low on the ladder but still smokable.

Now I have to smoke this, my relatives had enough money to go buy replacement product so I have 5 packets, a week's worth of your product.
I am left smoking a horrible product that can't be returned, replaced or even swap with someone.
You should have some information to sales people this product is not similar at all to your existing jps blue but is more "distinctly aromatic blend" to put it in a sales blurb so no one else is duped.

It's infuriating that I can't even return this and people will still buy it and be absolutely disgusted but have to smoke it because of addiction and lack of money

Purchased jps gold 25mg yesterday from woolworths and the tobacco is completely dried out and the zip lock seal doesn't close. Member of woolworths tried to close the bag for 30 seconds, got it once and said no refunds.. Opened the seal and he couldn't get it closed again. Still said no exchange/refund on a full pouch with faulty packaging and dried out product.

I've been smoking the 25g Riverstone Premium Rum Blend, for at least the last 2 years. Over this time I have found regular large clumps of stem or other hard matter that is not able to be rolled into a cigarette. Today I found the largest piece of hard matter I've ever come across, measuring approx. 14mm x 13mm and 5mm thick. It is plant matter, but too hard and big to roll properly and just has to be discarded. I am unhappy that too often I am coming across this amount of unusable product. Other than this I am very happy with the flavour and taste of this product. I purchase this tobacco from my local Woolworths Store. The price is $51.95 per 25g packet.

This is the third packet of JPS blue 40’s I have purchased from Coles Waurnponds and there is a smoke that the filter cover isn’t on properly so the smoke cannot be smoked. There are also big hard chunks of tobacco in a few so the cigarette just goes out.

They are da to expensive for this to continue to keep happening

Packet purchased on the 4th October 2022

Serial number 2C31JA 1006

Hi I have been smoking your tobacco for yeas now I purchased your product from iga Wyndham Vale I purchased this morning and after opening the packet it is dry and stale unfortunate it wasn't the first the previous pouch I purchased from iga Wyndham Vale was the same so it is obviously manufactured issue or store is stocking old products

I am really disappointed as i can not exchange products or get my money back and the tobacco is completely unsmokable I am completely out of pocket and left with having to purchase another pouch through Woolworth which was fine obviously I am stuck with this unsmokable tobacco but I thought the company should know that there is a issue with there tobacco or stores are stocking old tobacco

Kind regards Megan

After smoking jps blue crushball smokos for 4 years, they started tasting like [censored], if they continue to taste like [censored] I will take my smoking business elsewhere that hopefully doesn’t taste like [censored]. I just need to know if you changed the recipe for my favourite smokos. Last time I had a good JPS BLUE crushball was 18th of September, today is the 2nd of October I can’t go like this much longer.

To whom it concerns, after a long long smoker of your tobacco Riverstone premium rum blend 25gram pouches

I have collected so many pieces of what looks like tar?

I have also collected heaps of leaves, branches/twigs or whatever it may be?

After a while that adds up to grams of tobacco that I haven't got and have paid for?

I was wondering if that's normal and should I maybe change brands of tobacco

Kind regards Joe Pryor

I bought x2 pouches of white ox tabbacco 25 g each for $62.00 each. Both contained thessne zmmiunr of stems and leaves.! Iam very disappointed since white ox is my favourite tobacco that I get to smoke. This is not the first time this has happened and am again very sad that something like this came to happened once again after about a year from my last incident . I buy x2 pouches weekly and please help me the best way u can please? My name is Cristian Rojas my phone number is [protected]. My email is this one and please can you get back to me asap. The bar code no's of both are: included I'm the pictures that I pushed through below ok

22/10/22 at 4 am I purchased a pouch of Tabasco and found bark chunks and stems it doesn't seem to be getting the correct weight that I paid for., purchased from Ampol East Perth.

The tobacco is starting to have more lumps of a rubbery substance which potentially is resin or the like. As well as "sticks" which is most likely tobacco as well but not consumable. I have a photo and kept a sample if you would like to see them.

I have made this complaint some time ago and was compensated but it is happening again and thought you should know.

The only identifier I can see is;

LWEL 17 RcZtK7h

2CO31J1 2014

25gm

Date of purchase: 24/09/2022

Place of purchase: King of the Pack

Shop 8/114-118 Princes Hwy, Unanderra NSW 2526

The new packaging is really excessive and annoying. The zip lock is hard to open and tobacco goes everywhere every time I open it. The extra long flap is not needed and would like the original packaging back.

Have been a true champion smoker for years and am very disappointed in the new packaging. Very awkward to use when rolling your own cigarettes.

I have just opened a carton of smokes and this is now the second carton with soft filters

The last carton was a mix of soft and firm

This packet has what feels like mostly soft filters

This is not what I expect in a product I have used for years

And there not cheap

I’m going to go with a crappy batch

I have purchased both cartons from my local coles store