Imperial Tobacco Australia
Reviews and Complaints

i bought a a packet the other day and inside i found 8 cigarettes that only had half the filter on them..i always smoke this brand and this is the first time i had this problem..As cigarettes are not cheap i had to throw 8 away..Not happy..the barcode on the packet is 5043 2738..I'm sorry i do not have the receipt as i didnt think this would happen..I bought them at our local store in Little Grove, Albany, Western Australia..I havent bought another packet in case i find the same problem..Please help..

Been smoking this specific brand for quite a few years now, really enjoy the tobacco, however I keep gettin black tar like chunks in my tobacco that have no purpose but to be put in the bin, such a waste, and it all adds up to a few grams buy the time I finish the pouch, only reason to making this complaint is due to it happening way to many times.

I will continue smoking this brand but would appreciate a good out come.

Adding a pic of what I have removed from the pouch I have just purchased today.

I would like to be contacted via

mobile - [protected] or

Email - [protected]@yahoo.com.au

Thanks, Travis.

Dear Imperial, I have long enjoyed smoking Champion Ruby, however I have of late noticed some outlets selling the pouch in a stiff/zip locked pouch, and have found the tobacco inside to be crumbs rather than long strands of tobacco that roll well, and don't fall out of the paper as rolled...

I am wondering if this is an intentional change, or if I am just unlucky enough to have purchased a few pouches with lower quality tobacco than I am accustomed from Champion Ruby? ([protected]@hotmail.com)

I am a regular consumer. Unfortunately the value aspect of the pouch is diminished due to the tarry lumps distributed through the product which are unusable and have to be consigned to the bin. I estimate that 2 to three grammes of a 25 gramme pouch is waste. As a heavy smoker, I have had this experience with hundreds of Riverstone pouches, only continuing to purchase because I enjoy the blend. Please improve quality control so I'm not throwing expensive grammes in the bin.

for the past 8 years i have smoked jps blue ryo tobacco they used to be a decent and cheaply priced tobacco , not any more the quality has gone! i spend $200 a week on tobacco i have found there is more stick like pieces in the pouches aswell as really loose tobacco "crumb like" . as a long term smoker of your tobacco im not happy and will be looking for another brand !

I lodged a complaint on 19 July 2022 - 3 weeks ago. To date have not even received an acknowledgement - let alone any offer of a refund for the 2 packs that were dry.

I have since tried another - purchased from Coles in Sanctuary Lakes, Victoria this morning and again, the content was dry.

I now have a sore throat and have been forced to purchase another brand.

At $126 per pack, I have wasted in excess of $350!

FYI, the invoice from Coles this morning is receipt #1857 (9/8/22 at 9:28am).

As previously stated, I would be happy to return all this unwanted dry tobacco to you.

Hi in regards to the above tobacco listed I'm just writing to say how sick of all the bark and constantly how dry out the tobacco is I have raised it with Woolworths at stocklands in Wendouree on the 3rd of the 8th 2022 and they have told me to complain directly with the company I have smoked your cigarettes 4 years and I am finally sick of it if it isn't bark it is dried out if it isn't dried out it is big chunks of rolled black tar.

For a long time I have been buying 25gram or 50gram of jps from my local tobacconist at seven hills plaza.

More or less every pack has had a special treat left in the by rats...

Rat fecies.

At least the last 7 pouches in a row has had it in. Mainly the 25grams pouches for some reason.

It seems to be getting worse. Never mind about the health risks.

Does imperial tobacco have a quality control check in order? And if so how can they be missing this?

Parker & Simpson Blue + Firm Touch 20s

Corresponding packet 1J26EQB 2213

Purchased 28/07/2022

The butt of cigarette doubled filter paper with excess filter paper exposed. Unable to use. I buy 2 packets a day of this brand and have noticed the same issue with other cigarettes in other different packets.

I buy 2 pouches of this tobacco a week and have noticed that the quality of the product continues to drop. There are a lot more stems and 'black tar balls' in product. These issues seem to be getting worse.

However, worse still, I have found what looks like green plastic, similar to garden ties in my last packet together with all the above. I hope I have never actually smoked this stuff.

I am now considering using a local Tobacconist as a result of the ongoing decline in the quality of your product.

The attached photo shows what I found in my last pouch.

Unhappy

Tim O'Brien

I buy 5-6 pouches of this tobacco a week from the start of this year I’ve noticed the quality of the product has dropped. There is a lot more stems and and black tar balls in product but the biggest problem is self life at least 2 pouches every week the tobacco is quite dry and it crumbles to very fine almost dust and the taste and smell is not very nice.

I’ve purchased 2 pouches this morning

With batch code (c9038 13:28)

These 2 pouches are also dry.

I recently purchased a carton of JPS Silver + Firm Touch Filter with several faulty cigarettes packed within 3 packets. There was a total of 7 cigarettes damaged.

Carton was purchased from CTC Tobacconists Macquarie Fields on Friday 8th July 2022.

Contact: [protected]@optusnet.com.au

Michelle Smith

Every packet I buy of riverstone tobacco 25g I have thick black balls of tar like substance almost half a tree worth of stalks and now to my surprise a piece of band aid (plaster) wrapper amongst the tobacco. I felt sick after seeing this. And the cost of tobacco to find a torn piece of plaster wrapper is utterly disgusting. Refund would be nice.

Date bought 12/07/2022

Purchased Coles supermarket Merrifield, Mickleham Melbourne Australia

Barcode:[protected]

LEWL1oyCzFTHc

2A181J1 1241

Phonto attached of defaulted product being weighed bag weight has been removed before weighing I have been smoking riverstone ryo for the last year @ around 75g per week it seems i am constantly getting black resin like chunks in each packet I was trying to look past it but of late they have been between .5-1.5g, so constantly il paying for around 5g per week of a product I can do nothing with I really hope to hear back from you guys and would like to still be an honest paying customer

The last few pouches I've bought have had a very high percentage of hard sticks and large chunks of tobacco which are unsmokable and if the odd bit is rolled into a cigarette unwittingly it ruins the entire thing when trying to smoke it. The price of tobacco in Australia is far too high, and if buying a premium tobacco I expect high quality. Unfortunately the quality and consistency is way off at the moment.

These new style tobacco pouches are no good.

The tobacco strands and flakes, crumbs stick to the lining of the pouch.

Even after months of using the same pouch( refilled daily from new pouchs) the tobacco persists in sticking to this plastic material.

Now considering it costs over $50 to purchase we at least expect better from the pouch itself.

They are very annoying to use and many of us don't like using tins.

Can u please get rid of these pouches and replace with pouches who's material is not sticky and rigid.

As in the pouches that were replaced by these inferior ones.

Me and my mate bought a 50g pack of white ox from Coles, Port Augusta on 5th of July 2022, each and both packages when opened were ruined under the zip line due to the packet being glued too hard together - it’s resulting in the tobacco drying out incredibly fast because of the hole that was left (he had a tin to put his in to keep it fresh, I didn’t)

I have recently purchased a 25g pouch of champion ruby and found alot of large peices of tobacco in there that hasn't been processed properly and is unusable this is the second pouch I hav purchased like this lately

I've been smoking your tobacco for the last 12 months roughly, I go through 4-5 pouches a week and noticed a lot for a while there were lots of little clumps of tar/resin in it, haven't bothered complaining before, but the size and frequency of them are getting ridiculous. Pay top dollar for this stuff and it's getting un smokable. I do really enjoy your flavour but getting to the points where enough I enough. Very disappointed customer

G'day Guys ,I've been smoking champion Ruby for the last 10 years and really enjoy your product ,you have recently changed your plastic pouch to a resealable pouch that I don't like at all. I work on boats and sometimes I have very little time to smash out a quick rollie , this new style of pouch is very awkward for rolling .Its cumbersome seal strip and extra amount of flappy plastic wrap around, Make it quite awkward. I'm having to use both hands and it is almost impossible to do while I'm driving. This new pouch is causing me serious grief to the point I'm almost considering throwing in my $8000 per year habbit. Please help yours sincerely Wade Hunter