INTEC College
Reviews and Complaints

From: De Beer, Annelie A

Sent: Saturday, 30 April 2022 08:40

To: '[protected]@intec.edu.za'

Subject: FW: WELCOME TO INTEC

Importance: High

Good morning

I am taking this up with the ombudsman on Monday. No response on any of my mails with regards to my refund.

Regards

Annelie

From: De Beer, Annelie A

Sent: Tuesday, 26 April 2022 13:21

To: [protected]@intec.edu.za

Subject: FW: WELCOME TO INTEC

Importance: High

Good afternoon

I would like to follow up with regards to the cancelation and refund that I have been requesting numerous times without any luck.

Please respond asap.

Kind regards

Annelie

From: Tanya Haripersad

Sent: Wednesday, 20 April 2022 08:17

To: De Beer, Annelie A

Subject: Re: WELCOME TO INTEC

Morning

Please note that I have sent through this request to the cancellation department they will contact you directly with feedback or you can call [protected] or email "Cancellations INTEC"

Thanks

________________________________________

From: De Beer, Annelie A

Sent: Tuesday, 19 April 2022 15:59

To: Tanya Haripersad

Subject: FW: WELCOME TO INTEC

Good afternoon Tanya

I would like a refund on the above amount I paid as I am not getting any joy from your company.

Please respond on my mail and refund my account urgently.

I am going to take this further with the ombudsman if I don’t get any response.

Regards

Annelie

From: De Beer, Annelie A

Sent: Tuesday, 12 April 2022 10:01

To: Vanessa Leo

Subject: Re: WELCOME TO INTEC

Good morning Vanessa,

The service that I am receiving is really poor!

I dont want to deal with this organization anymore.

Please transfer back my money.

Name: A de Beer

Standard Bank

Acc. [protected]

I hope to at least get a response on this mail or I will go to the ombudsman.

Regards

Annelie

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________________________________________

From: Vanessa Leo

Sent: Saturday, April 9, 2022 9:32:01 AM

To: De Beer, Annelie A

Subject: RE: WELCOME TO INTEC

Good Morning

I have forwarded your email to my manager

Kind Regards,

Vanessa leo |Student Consultant

I have register with the College for Diploma in Logistics and supply chain management for 8 module and I have passed them on the 2020 and 2021 I received my exam statement of result show I have passed all the module. Since then I did not received my diploma I have made several calls and sending emails to enquire about my diploma to student support and academic support after long time they responded to me says they are apologies for a delay however my award has been refer to award department.

On the 29 September they respond to me saying that the awards department reverted back to them advised that they are unable to process the award due to not having the following results "EW-42 - I10059542-B, C" - "EF-45 "I10059580-C, D" - "HI-78 "I10059975-D ,I10059976-A", "HM-27 - I10060496-A", "JP-00 - I10060504-D, E", of which those modules were not part of program outline of the Logistic and supply chain management diplomat, see attached.

On the 24 February 2022 I have send an email with attached module registered and my exam results the one they refer to I have never registered that since then to date I never received any correspondence from the college. I have paid all my fees and my career is now on halt and company demanding the my qualification as my studies were finance by the company.

I hope you will find this in order for any clarity you may contact me on [protected] or [protected]

Kind regards

From: Velile Lamani

Sent: 24 February 2022 08:33 AM

To: Student Support ; [protected]@intec.edu.za

Subject: RE: Exam Results -[protected]

Good day

Kindly see attached my results together with the course prospect that show the modules for the logistics and supply chain management that I have registered and the below you mention on your email I have never registered that modules.

Regards

Velile Lamani

Admin and Finance Officer

________________________________________

Mobile: 00 27 [protected]

Tel: [protected]

Fax: [protected]

Email: [protected]@bloemwater.co.za

Web: www.bloemwater.co.za

Purification Plant, Welbedacht Dam

Private Bag x11, 9944

WEPENER

Free State Province

South Africa

Please consider the environment before printing this email message.

From: Student Support [mailto:[protected]@icg.edu.za]

Sent: 29 September 2021 08:23 AM

To: Velile Lamani

Subject: RE: Exam Results -[protected]

Good Morning

Hope this mail finds you well?.

We apologize for the delay , please note that the awards department reverted back to us advised that they are unable to process the award due to not having the following results "EW-42 - I10059542-B, C" - "EF-45 "I10059580-C, D" - "HI-78 "I10059975-D ,I10059976-A", "HM-27 - I10060496-A", "JP-00 - I10060504-D, E",

Kind regards

Jacqualine Hartley | Administrative Support Agent

Call: [protected]

E-mail: [protected]@icg.edu.za |

From: Velile Lamani

Sent: Wednesday, 01 September 2021 12:55

To: Student Support

Subject: RE: Exam Results -[protected]

Good day

Apology accepted

Velile Lamani

Admin and Finance Officer

________________________________________

Mobile: 00 27 [protected]

Tel: [protected]

Fax: [protected]

Email: [protected]@bloemwater.co.za

Web: www.bloemwater.co.za

Purification Plant, Welbedacht Dam

Private Bag x11, 9944

WEPENER

Free State Province

South Africa

From: Student Support [mailto:[protected]@icg.edu.za]

Sent: 31 August 2021 02:56 PM

To: Velile Lamani

Subject: RE: Exam Results -[protected]

Good day Velile

Please accept our apologies for the delay in response

Your award request for feedback has been sent to the awards department

Once feedback has been provided, we will revert back

Thank you

Kind Regards

Farrin-Lee Thorne | Administrative Support agent

Call: [protected]

E-mail: [protected]@icg.edu.za | www.intec.edu.za

From: Velile Lamani

Sent: Thursday, 19 August 2021 13:41

To: Student Support

Cc: Exam Registrations

Subject: RE: Exam Results -[protected]

Good day

Is been almost a month now waiting your respond as you have been promising that awards department will revert back to me. Kindly take note this will be my polite request if am not get any assistant within 7 days from now I will have no option but escalated my matter to other avenue for assistant.

Regards

Velile Lamani

Admin and Finance Officer

________________________________________

Mobile: 00 27 [protected]

Tel: [protected]

Fax: [protected]

Email: [protected]@bloemwater.co.za

Web: www.bloemwater.co.za

Purification Plant, Welbedacht Dam

Private Bag x11, 9944

WEPENER

Free State Province

South Africa

From: Student Support [mailto:[protected]@icg.edu.za]

Sent: 21 July 2021 09:24 AM

To: Velile Lamani

Subject: RE: Exam Results -[protected]

Good Morning

Hope this mail finds you well?.

We apologize for the delay , your query has been escalated to the awards department and they will revert back to you.

Kind regards

Jacqualine Hartley | Administrative Support Agent

Call: [protected]

E-mail: [protected]@icg.edu.za |

From: Velile Lamani

Sent: Thursday, 15 July 2021 10:46

To: Student Support

Subject: RE: Exam Results -[protected]

Morning

Good morning

I have made the request on the 14 June 2021 via phone and assistant by Jacqualine Hartley has requested me to send her my exam statement shows that I have passed all the modules which I did since from there I never received any respond her.

Regards

Velile Lamani

Admin and Finance Officer

________________________________________

Mobile: 00 27 [protected]

Tel: [protected]

Fax: [protected]

Email: [protected]@bloemwater.co.za

Web: www.bloemwater.co.za

Purification Plant, Welbedacht Dam

Private Bag x11, 9944

WEPENER

Free State Province

South Africa

From: Student Support [mailto:[protected]@icg.edu.za]

Sent: 15 July 2021 09:36 AM

To: Velile Lamani

Subject: RE: Exam Results -[protected]

Good Day Velile,

Thank you for contacting Intec student support,

Please could you advise when you had requested your award for the below as there was no case created under your student number.

Should you require further assistance, please don’t hesitate to contact us.

Thanks,

Kind Regards

Feriyal Adams| Administrative Support agent

Call: [protected]

E-mail: [protected]@icg.edu.za | www.intec.edu.za

From: Velile Lamani

Sent: Monday, 12 July 2021 11:38

To: Jacqualine Hartley ; Student Support

Subject: FW: Exam Results -[protected]

Morning

Kindly update me with the progress on this matter

Regards

Velile Lamani

Admin and Finance Officer

________________________________________

Mobile: 00 27 [protected]

Tel: [protected]

Fax: [protected]

Email: [protected]@bloemwater.co.za

Web: www.bloemwater.co.za

Purification Plant, Welbedacht Dam

Private Bag x11, 9944

WEPENER

Free State Province

South Africa

From: Velile Lamani

Sent: 23 June 2021 11:53 AM

To: Jacqualine Hartley

Cc: Student Support ([protected]@icg.edu.za)

Subject: FW: Exam Results -[protected]

Morning

I would like to made the follow up on this matter

From: Velile Lamani

Sent: 14 June 2021 10:55 AM

To: Jacqualine Hartley

Subject: RE: Exam Results -[protected]

Morning Jacqueline

Find attached my exam results as proof that all my the subject registered I have passed them, kindly advice when will I received my certificate of the course as i intended to further my studies on this career of the Logistic and Supply chain management.

Regards

Velile Lamani

Admin and Finance Officer

________________________________________

Mobile: 00 27 [protected]

Tel: [protected]

Fax: [protected]

Email: [protected]@bloemwater.co.za

Web: www.bloemwater.co.za

Purification Plant, Welbedacht Dam

Private Bag x11, 9944

WEPENER

Free State Province

South Africa

From: Jacqualine Hartley [mailto:jacqualine.[protected]@icg.edu.za]

Sent: 14 June 2021 10:31 AM

To: Velile Lamani

Subject: RE: Exam Results -[protected]

Good Morning

As we discussed please forward all the results to the email address below please.

Kind Regards

Jacqualine Hartley | Administrative Support agent

Call: [protected]

E-mail: jacqualine.[protected]@icg.edu.za | www.intec.edu.za

I studied at Intec years ago. I completed my course and paid fees in full. I went to the Durban branch several times to attempt to collect and never received it.

I have called and called Intec college no assistance. I emailed a consultant by the name of Sinazo Danizo and she has since ignored my emails. I spoke to a Van on the chat portal he/she ignored me once my issue was explained.

I just want my diploma. worst service ever!

I have since started my studies with INTEC in 2019 September. I was doing 8 modules. I wrote my exams in 2020 Nov Dec period and passed, even though it took forever to receive exam results. I wrote exams again for the remaining 3 modules in June 2021. I have since been waiting for my exam results and my qualifications. I have paid all moneys in full. My career is now in an absolute halt because of this...

Since November 2020 I have registered with Intec Collage.

My first assignment was submitted in December 2020.

All my assignments was submitted more than 3 times to the old and new email.

I have requested feedback from the department of assignments up to date no feedback was received regarding assignment results.

I have made many phone calls and send emails.

I am submitting a formal complaint regarding this.

Finished N4-6 Human Resources Management in 2019, did not receive any of my certificate until date.

Was given 3 different exam numbers. 3 YEARS STILL WAITING FOR CERTIFICATES.

VERY POOR SERVICE!

I've applied for the advanced Diploma in dress making course through intec and upfront paid the full amount. My assignments were not returned to me and there not much correspondence from their side. My course eventually expired without being completed. I've contacted the college many times for assistance regarding the matter and nothing was done about it year after year. The course is no longer offered for me to even have a chance to complete.

In June 2021 l wrote management paper 1 exam in joburg center and l havent received any results. My student n# [protected]. l have been calling since September 2021 but still havent received anything. Kindly assist me as l am in need of this subject to register for further learning. l keep on calling exams department but no result since last year. l was a student doing motor engineering NQF level 6 in Johannesburg central but still can't get my last results of management paper 1 from the college, it will be exactly one year of no results but they have proof that l wrote and paid my exams fees, my account is upto date

On 2022/03/17 I tried calling the customer service center for the 4th time. I get transferred and put in hold for over 40 minutes each time with still no answer. Where do you think my airtime goes to? I applied and paid the deposit for the course in the middle of January 2022 and only got enrolled on 27th February 2022. Till now I have not been assigned a tutor nor can can I get hold of anyone to confirm my textbooks which I can't find online at bookshops anywhere and was told that if I need these books they need the full Title name and name of publisher in order to supply the correct books. I haven't been given my assignment dates, examination dates or dates for POE. Something needs to be done to assist the students as this is unreasonable.

I have registered and have waited patiently to get my student number to complete my matric. I have paid the deposit and two months' installments.

I tried calling the helpline and nobody picked up. I have asked numerous times for the sales consultant to give me a number I can contact who can help me with the issue but won't help with it.

I was doing a N3 Engineering course ,pc shushu, I have paid everything. But now did not received any assistance, the is about this college thy only care about the money and not our future

I registered at Intec at the begining of August 2021 and was told my books should arrive in 21 days. To this day I am still waiting. I have called and emailed, only for my emails to be responded to after a month or two and one guy told me to stop calling. I then decided to cancel my registration. I sent everything they asked for mid-January and to this day I have not received any confirmation as to whether my registration has been cancelled.

I have registered for a marketing course at the beginning of 2021, and have only been able to write exams for 1 subject since my other subject's online assessments are not uploaded on the student portal for me to complete. I have called more than 10 times, I have sent out emails with screenshots since 2021 and they still fail to fix this issue, and then they have the audacity to tell me that I will have to wait for the next examination term. If I have known that this is the service I will get from Intec I would've never considered signing up for a course with them, but unfortunately, I can not rewind the time. At this point, I do not know what to do since they are not answering my emails and not returning my calls. At this moment Intec college is withholding me from completing my course.

I canceled my studies already in May 2021 due to poor service delivery and Intec not sticking to time frames: CAS-112559-J8R0D2. I also applied for a refund. I submitted an appeal in August 2021 and never got a response. It is now February 2022 and I am still waiting for feedback.

- I have had issues with getting any assistance with regards to assistance understanding the study

material. And Due to Covid, I was not able to handle the course.

- I then completed a cancellation form, I sent this out in March 2020.

- After several complaints, I received an email stating that I would need to pay a cancellation fee or I

can dispute this.

- I disputed this and still nothing has been received.

- I have since received a threatening letter from attorneys requesting, I pay. This has been going on

for over 2 years now.

From: Ephraim Makgalemela

Sent: Wednesday, November 18, 2020 9:26 AM

To: Premie Naidoo

Cc: [protected]@educor.co.za

Subject: FW: Statement of Account

Still waiting on the results for my Logistics supply chain course.

[protected]

Student Number: [protected]

Cell number: [protected]

Direct number: [protected]

Student number: [protected]

Call number: CAS-[protected]-R8LI48-72

I registered my son at INTEC College and had to battle to have his online profile sorted out. He was firstly duplicated with another student, then the wrong subjects were loaded. This took 3 months.

During the internal exams in July 2021, the formula sheet was not included and we immediately notified via mail the exam department. When the results were published we requested a remark of the one exam. Various e-mail correspondence was sent and now after 7 months still nobody has replied or redirected us.

During January 2022, I called the contact center who indicated that the issue will be escalated and the outcome provided within 48 - 72 hours. I followed up with various e-mail correspondence and have still not received any acknowledgement or response.

During the call, I also requested dates for external exams as it was due in January 2022. The agent stated that the exam dates had not yet been published.

I received my ECD qualification from INTEC in 2011, (ID:[protected]),: Early Childhood Development NQF 5 SAQA ID 64649, but I don't have my certificate.

I contacted the office in July of 2019 already.

A reprint request was made and paid for on 5 March 2020 11 MONTHS AGO, but I have still not received me certificate - this affects my jobhunting abilities and is a extremely big problem - Please assist urgently!?!

Id [protected]

Please note that we have not yet received the refund of R2500 paid on the 22/8/2020 into the bank account of INTEC, I have previously requested the refund and your institution has failed to effect the payment.

Please refund this amount into my account with immediate effect, failure to do so will result in consequences uncalled for.

It is unprofessional for a. reputable institution like INTEC to conduct unethical business practices.

I await your response and wish to thank you in advance.

Since June 2020 i have been requesting a refund for monies paid. After 52 emails and multiple phone calls to date no refund has processed. They keep saying i am in the Que and it has been escalated.

The below emails have been used and follow ups have been done

[protected]@icg.edu.za; [protected]@icg.edu.za; [protected]@dcc.edu.za; [protected]@icg.edu.za; Tracy.[protected]@educor.co.zaJerome.[protected]@educor.co.za; Farhath.[protected]@educor.co.za; Meena.[protected]@damelin.co.za; Shakthi.[protected]@educor.co.za; [protected]@icg.edu.za; Dale.[protected]@icg.edu.za; [protected]@icg.edu.za