INTEC College
Reviews and Complaints

Student no [protected] -I am being debited for 2 months now after having paid up my account. To date after numerous emails i have received no communication in terms of the account being closed and why im still being debited. Its totally unacceptable.

Nobody cares to ever respond to anything at the Intec College. All my interactions never get the attention. i dont recommend INTEC to any student or anyone looking at studies.

Well since I started with this damn college
I got nothing but poor service and lack of communication and more
I am now waiting almost 3 years for my certificate which I do deserve as I passed with good marks... A business studies level 5 course
I cannot take waiting anymore and I paid over R20 000 in full
Every person promised me Assistance and doesn't ever deliver on time or provide a feedback on any of the follow ups they supposedly do
I am sick of this now
Student number [protected]

I cancelled a course in psychology through Intec about 2 years back and have been waiting for the refund since January this year - I have a letter from them acknowledging that they will pay me R6900 (after subtracting an admin fee)

I cancelled the course because it took them 6 months to register me!

All I want is for them to make the payment. It's my deposit as well as the payments they continued to take off on a debit order even after the cancellation! I had to cancel the debit order with my bank as they just kept taking money after the cancellation.

I cancelled my daughters Project Management (INTEC Student Storm West SN [protected] CANCELLATION / DEREGISTRATION - case: CAS-77993-J3M4J3) course in August 2019. They accepted the cancellation and said they would refund me for part of the course. It is now 2 years and 3 months later and I have not received my refund. This is disgusting. I am in financial crisis and really need this money to buy groceries and pay a few bills. How do I get this sorted out. I need this money now.
I sent multiple emails throughout this time to claudine.[protected]@icg.edu.za,
[protected]@educor.co.za, [protected]@intec.edu.za, [protected]@intec.edu.za
I now request a full refund, not just a partial refund.

Intec College is my biggest regret ever, I have been trying to cancel with them for 2 years now no success, the worst is the damage done to my credit record never have I been held hostage by an institution like this, they refuse to cancel an expired agreement. I have had no support, no responses, and no diploma, not only im i left with a broken heart, and a broken dream, but a nasty credit score, im the sole breadwinner in our house and supports a family of 8 people intec makes my life a daily struggle to survive. if they can just cancel the contract and update my record ill be very happy

Good morning
The private invigilator still have not receive my exam paper that I'm supposed to write at 9 o clock. Why is this college wasting my time? I could've studied at an other college where I would've found value service for this expensive price I'm paying for studying here
This college keep on delaying my studies, I was supposed to finish my studies this year, but I still have old exam papers of previous years that I have to write, now I cannot write it in this exam time, because I cannot write more than 5 subjects. This is so unfair. This college needs to step up and make a plan for me, otherwise I'm taking legal steps

Still waiting for April assigments an June exam results. Calling twice a week and not getting answers. Sending weekly emails with no responses. Intec id pathetic!

We have been wanting to deregister my fiancé from INTEC College due to the poor support, mentorship and assistance in his studies. He has been a student at INTEC since last year July and has yet to receive any learning material or support to help him complete his studies. He has been unable to register or write his exams as a result of receiving no grades on assignments that were to give him access into examinations. We have tried emailing and calling multiple times to receive no feedback, placed on hold, transferred to a dead end and phone calls rejected. We would like to deregister him and receive a full 100% feedback.
Please may you urgently advise.

I registered my son for his N1 Diesel Mechanic course with Intec this year 2021. When we registered I asked them if he will be able to do 2 of his N's in one year and they promised that it will be possible. Then the internal exams was moved to July/Aug so he was unable to do so. Then there is queries about his mid-term exams that he wrote as on one of the test there was one graph missing so he was unable to answer any of the questions on it and even after numerous queries I still have not received any feedback. Now he needs to register for his end exams but i do not have any results for him so I can't register his. And all they send me is that if he does not register by the 22nd of Oct its not their fault. But in honesty it is their fault as since he started with them we don't get any service and the worse for me is that they blame Covid for everything, even for the fact that they can't do their work. This is unexceptable...

I've registered with intec in 2019 and then COVID 19 happened and then I was required to write exams in other provinces of which I also had to pay extra R 250 for access and when I checked the timetable the main module wasn't on the timetable and when I sent an e-mail regarding the issue I wasn't given any feedback till today so I filed for course cancellation in 2020 but I was never given a feedback but I get monthly fee statement but my cancellation is never processed and when I call them they just put me on hold or tell me they'll get back to me as they didn't receive any documents from me of which they don't and I've sent all the required documentation but still my matter is not taken into consideration.

I have written several emails until today's no one is telling me what is going on because I didn't get my june results I emailed the proof of payment which they said I didn't pay but till now I didn't get any respond from the college

I had requested a cancellation on 24 August 2020 and only received the cancellation forms on 15 September 2020. It is now the 13th of October 2021. This is a whole year later.
Throughout this whole ordeal I've not once had access to any study material as I had no access to my student portal. Since 12 March 2020 I had been sending emails stating that I kept having issues logging and that I kept getting an error message (please see attached). By 10 June 2020 this was still not resolved, that is basically 3 months later (please see second email attached).
It took 6 months to change over from INTEC bookkeeping short course certificate to the certificate in ACCOUNTING NQF 5 course. There were also endless struggles regarding my funds that needed to be transferred from Damelin to INTEC. In all this time my STUDENT PORTAL was still not sorted out so I could study.
Eventually I was able to log on to my student portal in June 2020, I then requested some help regarding my assignments and examinations etc which once again was endless issues. The 30th of June 2020 (same month of finally having access to the student portal) I lost my job and had asked Fathima Ballim if my studies could be placed on hold until I had found a job and she said it was fine. Up until this point I still had not had any form use of what the college has to offer. (What has been paid for was for nothing).
About 3 weeks later I received a threatening and rude phone call stating that if I do not pay for my studies I will get handed over to the lawyers. I then explained to the lady that I do not have a job and she said I need to go to the police station to get an affidavit stating I no longer have a job. Because this happened, I requested, via emails and phone calls, to have my studies cancelled completely rather. I have encountered too many issues, rudeness and no responses both, from Damelin and Intec. I cannot be struggling like this.
I would definitely not be recommending any family or friends to study through Damelin or Intec. Please have this seen to immediately else I will be taking this further as this is unacceptable.

I was advised that my October / November 2020 exams would have to be carried over to June / July 2021 due to COVID in our household.

I then registered this year with my proof of payment for October / November 2020 exams, as it was carried over to this year.

It appeared that this was accepted as I received my exam timetable for June / July 2021, which confirmed my exam dates and timeslots. If this was not accepted, why then supply me with exam confirmation and allow me to write exams...

I was not informed that any ADDITIONAL fees were to be paid or outstanding.

Recently I received an invoice from INTEC, advising that I need to make payment of an outstanding amount. (Where did this amount come from) I am however not prepared to pay the outstanding fee as I was not informed thereof and my exam timetable served as confirmation and acceptance that I was indeed registered to write exams this year.

When I initially contacted Intec about the COVID situation, I spoke to a branch manager, a caucasian male, which confirmed that my exams and exam fees would be carried over to June / July 2021 and he assured me that this issue would be resolved.

I have sent emails to have this issue resolved and obtain my exam results, but without success. INTEC really hasnt been helpful over the years, not in any way.

Enroll last year December waited over 2 month to obtain a student number and proof of enrollment. Later escalated my portal had not been working and didn't receive the necessary information to complete tasks. I have escalated numerous times and I have received no feedback and was told its covid I must understand. I am now waiting for intec college to terminate my studies as I no longer find it fruitful to continue a course where I recieved no assistance or support. I have sent multiple emails pleading with them to assist. Instead I rather receive a month call from collections advising me when payment will be made but every month I am being debited. I find it was upsetting and annoying that all they want to do is recieve money but do not give me the necessary support it's been almost 3 months and still no feedback. The collections department advise they cannot assist or escalate as they a different entity and not associated with intec college. I find that rather strange.
Till to date no one is able to assist and managers are too busy

Intec ask me to redo some of my assignments and i did it and send it back for remark on 2020/11/18 and i phoned a few times already and talked to someone on Intec Facebook to help me get my marks and still no response. My work depends on my marks and my certificate because i work at a preschool. I did my Course with someone i worked with and she got her things. This is the worst service i got. I will never recomend Intec College for anyone. It is a year back when i send my work foe remark but no one wants to help me.

I have completed my Human Resources Management Diploma course almost a year ago and still awaiting my certificate.
I have sent numerous emails and tried calling them but fail to get through.
I keep receiving a response that my certification is under verification.
I mean how long does it take?
I have tried applying for jobs but I am always unsuccessful due to no certification. I have also tried apply to other colleges to study a degree in HR but they cannot accept me as I do not have my certificate.
I have asked them to at least send some sort of proof on a letter saying that I have completed my HR Diploma with them, but still no response at all.
This is really hindering my way forward in my career and education.
PLEASE SOMEONE HELP

I am not happy with one of the agents who called me and threatened me and told me that he will make sure that I don't get a job for the next 6 years and that I am nothing but just a debtee to him.This agent was very patronizing and I did note to him that I do not appreciate how I am being spoken to.

Im so sad and disappointed i have wasted 2years of my life with intec college. I was fighting for my results this whole year.finally i got my results and noticed i failed 2 subjects so i asked for marked scripts but where not provided i than asked for remarking and was told it R600 per subject and i was supposed to query results within 30days after writing exams as for that where how was i supposed to know that i have failed. It i stated that a student must be informed of the policy which i was not informed before hand only now that i query the results. It is not my problem that intec took so long the dont follow any procedures and policies that they put in place. I want all my money back for all the emotional distress that they put me through i want nothing to do with intec anymore

Good day,
I received an November exam invite, I tried numerous time to contact the person assigned to me for assistance and also copied in the academic support to find out if it would be possible to write the exam in June as both my fathers passed away 3 months apart this year and I am not as prepared as I wished to be, but Nobody is responding or answering their phones... I cannot study without knowing what the heck is going on, there are minimal tot none commutation, and I paid them R15 000 but feels like it was a total waste because there are NO assistance and I don't know what is going on.

I registered in September 2020. I submitted multiple assignments. I asked repetitively for feedback and marks. They ignored me and did not mark my assignments. In June 2021 I requested a cancellation. Again, numerous requests for feedback and assignments still not marked. They removed their debit order when I put in the cancellation. In August I recieved a letter stating that they would cancel the account if I paid them a rather large sum of money. According to them they had fullflled their legal obligations. I called and asked if marking assignments was a legal obligation according to their contract, they confirmed it was. I argued the cancellation decision, insisting on a refund for the money I paid as they wasted my time and my money and did not provide the service I had paid for. More requests for feedback followed. 01/10/2021 I recieved a call from lawyers stating that INtec had handed over my account for non payment. They had not contacted me in all this time to say anyhting about payment. I called the call centre, they left me on hold for 10min. I called twice more, trying to speak to their cancellations department. I was told by the extremely rude representative to wait on the line. I tried to speak to their collections department and was told that they could not help me. They are ruining my credit rating and that of my husband and they keep extending the estemated time for an answer on the matter. They refuse to assist with anything and just keep telling me to call the next week. I have all the emails and also a detailed list of the dates of all correspondence.