INTEC College
Reviews and Complaints

I registered in September 2020. I submitted multiple assignments. I asked repetitively for feedback and marks. They ignored me and did not mark my assignments. In June 2021 I requested a cancellation. Again, numerous requests for feedback and assignments still not marked. They removed their debit order when I put in the cancellation. In August I recieved a letter stating that they would cancel the account if I paid them a rather large sum of money. According to them they had fullflled their legal obligations. I called and asked if marking assignments was a legal obligation according to their contract, they confirmed it was. I argued the cancellation decision, insisting on a refund for the money I paid as they wasted my time and my money and did not provide the service I had paid for. More requests for feedback followed. 01/10/2021 I recieved a call from lawyers stating that INtec had handed over my account for non payment. They had not contacted me in all this time to say anyhting about payment. I called the call centre, they left me on hold for 10min. I called twice more, trying to speak to their cancellations department. I was told by the extremely rude representative to wait on the line. I tried to speak to their collections department and was told that they could not help me. They are ruining my credit rating and that of my husband and they keep extending the estemated time for an answer on the matter. They refuse to assist with anything and just keep telling me to call the next week. I have all the emails and also a detailed list of the dates of all correspondence.

Student number:[protected]

From the onset of my daughters enrollment onto online study - I advised that her MYTIME Portal is showing Engineering then the needed Psychology.
With screenprints and emails send - The portal remains unchanged.
'I' had to make her an Assignment plan - with dates when expected. I am sure you can appreciate I am frustrated at this - with the overall service and support from INTEC non existant - I feel 'we' are finding our way in the dark, with no promised support.

Good morning.
I submitted an assignment last year in April but still have not received my results.
I wrote 3 modules in June but still have not received my exam results, they said the results will be released on the 10th of September but NOTHING.
The student port says I am not enrolled at Intec wow studying in this college is mentally and emotionally draining.

good Day I am Khosa mpho.my contact details are.[protected].since I sent my cancellation documents six months ago. I keep calling almost everyday, but i don't get any feedback. They keep sending me mails saying that i owe Intec. May someone please help me resolve this matter. The reason why i cancelled this course its because i cannot afford to pay it anymore.

In August 2020, I desided to enroll with INTEC for a Legal Course, I paid my deposit on the 24 August 2020 but due to Covid they took so long to register me that I've cancelled on 10 October 2020 still not registered.
They told me that the my money will be in my bank account in 90 days...but it is now 10 September 2021, eleven months later and I still don't have my money.
I have send now more then 100 emails and only received like 5 responses to tell me that I am on the shortlist but with no date given as to when I can expect MY money.
I never in my life dealt with such an incompetent institution and I will strongly advise everyone against enrolling with them or do any sort of business with them.
I do now see this as theft because where is my money, I have cancelled before I was registered so according to me my money must be lying as a credit in there bank account.
If only I saw this page before I gave my money to INTEC, it would've saved me my money and so much data.
My next step is to go to their head office and sit there until I get my money.

I am a student with Intec since 2020

I was advised by Intec Student/Academic support department on the 23rd of August that exam results for June 2021 will be released on the 28 August 2021. I followed up on the 30th of August since I did not receive results and I was advised by Intec Student/Academic support department on the 3rd of September that my account is in arears, in order for exam department to release my results I must make my account up to date or contact accounts department . When I followed up with Credit Operations Team in CPT on the 3rd of September I was advised July debit order was reversed and to do a follow up with bank. I never received communication or a follow up from Intec accounts department stating technical issues/problems about the debit order. My account is always paid timeously and up to date! I phoned the accounts department in DBN also on the 3rd of September and spoke to a lady who said that she will investigate further. I sent proof of payments for June, July and August which was successful to the Credit Operations Team in CPT (Head Office) and mentioned that there is no failed transactions on bank account in the past 90 days! When I followed up again later in the day on the 3rd of September, the lady from the DBN branch further mentioned that my Intec account is up to date! The Credit Operations Team in CPT mentioned that once they receive clarity from the debit order department they will escalate the case to the exams department to assist with exam results. To date I have not received feedback from them. I do not understand what clarity, when it was confirmed telephonically with me, and the lady from the DBN branch checked with Intec debit order department that there is no outstanding payment and furthermore I submitted proof of successful payment!

I followed up with the lady from the DBN branch on the 6th of September, she mentioned she has no further feedback and in the process of escalating further. On the 7th of September the lady from the DBN branch advised that there is a problem with the debit orders for Intec which is being investigated, once its rectified she will provide further feedback. I don't understand how when the debit order for fees was deducted from bank account for August already, if there was a problem it would have not gone through? Such incompetence! There is no reason to hold back my June results

On the 7th of September I received communication from Intec that the formative and summative statement of results will be released on Friday, 10th September. The delay is pending approval of combined marks. Clearly I think this is not true since the information from DBN branch and CPT do not tie up and they are short staffed due to the work. Intec never fails to debit my bank account for fees but fail to provide a service. No creditability as an institution of quality learning and nothing but endless hassles and struggles. Intec college is truly a disgrace!

I deserve to be treated fair and right paying for this qualification/education

I applied for studies at Intec and paid 3000 cash they took 4months to send study material and I could no longer look forward to studying with them, I sent cancellations via email but they persistent in attempting to debit my account and take my money there correspondence is very weak.their people don't call back . they are not interested in assisting whether via email or telephone and take long to answer when they are called.they spam call everyday but no-one talks.It seems no-one their is interested in addressing this issue.im a poor man earning peanuts but they keep on deducting for something I don't receive any returns from.this is theft and they are crooks.i wanna everyone about their methods to con desperate people

Good day,

My name is Malcolm Thom with Intec student number: ‪[protected]‬. I am writing to you today to hopefully get some answers, I trust that this e-mail will find you well and that we can sort this out.

I applied last year September 2020 for the "Further Education and Training Certificate: Computer Programming" course and had since started with the training. From the start I struggled to get some of the answers that I was looking for from the Student Counselor, Vanessa Leo. As soon as I got all of the information pertaining my course I started looking to buy the textbooks which I will require. I couldn't find any of them neither from Takelot nor from any other platform online, so I asked Vanessa if she could help me to find it. She agreed and I haven't heard anything from her since.

I got the number for Mindmatters in Pretoria and I contacted them, after some correspondence took place they told me that the textbooks which I was looking for was out of date and no accurate prints would be available for me to purchase. I went back to Intec offices in Century City, and there I spoke to Craig Aziz who then promised to help me find all of the textbooks. That was about 7 months ago.

In the meantime I was studying the documentation that was available to me through the student portal on the Intec website, which was only 2 subjects. I finished with everything and I went to write exams in June 2021. Where when I went to write the second exam, How to start a small business, my name wasn't even on the list and I had to wait there for an hour to get my exam. Which ended up to get me so stressed that I believe I didn't do as well as I could have.

Besides all that, I have been in contact with Craig Aziz a few times and he was of no help. The last time I was at Intec Head Office, he gave me a letter (Which is attached) that stated that my textbooks is out of print and that the course will have to be updated for me to receive the textbooks which I need. He promised that he will contact me within a week, that was the 3rd of May 2021, and up to date have heard nothing in the line of a solution from him. I phoned more than a couple of times to speak with him and he was not available every single time.

So in August 2021 I contacted again and managed to speak with Farren-Lee who promised me that she will enquire as to what the hold up is and I haven't heard back from her as well.

At this point I don't know who to go to who can help me. The course is supposed to end next month, September 2021, and I still haven't received any textbooks or even correspondence on what exactly is going on and quite frankly I am sick and tired of this whole situation. I have 5 subject to do still and I'm at the end of my time no thanks to the personnel of Intec College Head Office situated in Century City. They have been of no help to me whatsoever.

I paid the full amount of my course before I even started with it, I don't owe Intec anything, in fact Intec owes me a service which I'm not receiving AT ALL. I want to go as far as demanding to receive the textbooks free of charge, compensating me for all the worries and stress and lack of service. I'm stuck in a job where I have no advancement opportunities because of my lack of certification.

I implore you to look at my situation with understanding to my frustration and my situation and that you give me some helpful answers.

I'm afraid that my next step will have to be to go to the media and/or attorneys and to give negative reviews of Intec Collage if I don't receive positive feedback by the end of the month of August 2021.

Once again, I trust this e-mail will find you well and that we can come to a point where a solution is presented to me. A solution which is mirrored by the promise of service that Intec Collage made to me when I applied to be a student.

Most people have started to doubt the credibility of Intec as an institution of quality learning. The indecisiveness of its staff in solving obvious problems. For example, at the exam room you would wait for some hours before you get an exam paper as if no one knew about the exams; it is difficult to access student portal to be able to get the reading materials; e-mails remain not responded for a long time; it is a tough call to receive the exams and assignment results; staff at call centre are rude and hopeless.

Various email phone calls are being ignored. Results of test/exam never received by educational department. Did 5 subjects and cant continue with other 2 as waiting for results. They quick for the money and pathetic with service. Student no [protected]. So intec did not submit Sba to educational department to process everything. All feedback you mostly get is the automatic reply.

I have been a student with Intec since end of 2018 and all it has been is nothing but struggles. It has been exactly a year that I have been waiting for my Early Childhood Development NQF 4 ID 58761 Course results and certificate, but no one ever answers emails or phone calls, or when they do answer phone calls they put you through from one person to the next or they just put down the phone in your ear! It is HIGHLY UNACCEPTABLE for a college not to get back to their students with regards to assignments, results, queries and so forth. I still have not received any feedback whatsoever regarding my assignments. I mean really this is my future and I can't get a job as a teacher without my certificates. Something needs to be done about this poor service. It is absolutely Unacceptable!

Hi I have a big problem here, i finished my course early this year but still today I haven't got my certificate even the statement of results I requested before May 2021 i did not receive every time I call the college I am told that there is nothing I can be helped with I must just wait and I have explained that I really need those things so that I can be able to proceed further with my studies and at work its needed. Please help. I don't know which steps I must take now if the college itself cannot help me and I don't owe the college any money.

I do not believe that in the future we can have a good relationship if I take a legal route while I still want to further my studies with the college. Please I beg you I need this.

My student number is [protected]
Course is Bookkeeping Level [protected]

My name is Letty Ndlovu student no:[protected], I completed my National Diploma in Human Resource Management with Intec College, 2019 and I have not receive my Diploma till now, I send emails to them, went to their branch in Pretoria, called them but nothing. I have tried everything with no help from them, I don't know what to do anymore, I really need my Diploma please help me.

Good day, requested help since 2019 the consultants in Intec college keep passing me over but not answering my questions... We have made an agreement with the recruitment consultant however she has given incorrect information to the campus. They then handed me over after me explaining this is a bursary and Phoenix debt recovery keeps pushing us around asking for payment not releasing results and employing people that don't know how to do their job properly! Please resolve this and give us a refund of our money paid for the first term and exam fees

Good day,

Please could you assist me to resolve this matter?

I have been trying since the beginning of June to get a re-issue of my grade 10 certificate.

I have sent countless emails, no response. Called spoken to different people only to be told a different story every time.

Finally I managed to get through to somebody who knows how to do their job, Sibusiso gave me all the relevant info and instructions.

I have completed an affidavit with a certified copy of my ID and paid the fee as well as forwarded the proof of payment for the re-issue fee.

All of this has been forwarded to the awards department on the 21st of June 2021. I was told the re-issue certificate would only take 2 weeks and that Intec would be in touch for the delivery.

It has been over a month and I have heard nothing, I have emailed Sibusiso a few times to get an update and there has been no response for over 3 weeks from him.

I have also called and asked to speak directly with him as well as the awards department and was informed that both employees were off with covid.

I spoke to someone 2 weeks ago and was told it is on the system and I would just have to wait and they couldn't give me any answers as to how much longer I would need to wait for, or why there is a delay. I asked to speak to a manager then and he told me that the managers were all in a meeting which I suspect was a lie.

This is my student number: [protected]

I can also forward all emails from my side to prove what I am saying in this email.

This is terrible service! I am leaving the country soon and I need this certificate before I leave.

Please just communicate and send me my certificate so I can move on with my life.

Thank you.

Kind regards,
Gloria Pattichides.

This is the email I had sent on Monday the 26 July 20201 to the [protected]@intec. edu. za address.

No response from anyone.

I am struggling to get exam results from Intec . I wrote in November 2020. Since 01 March 2021 until 01 July 2021 I have been sending e-mails. The CAS no: 112329-W6J1R6

I would really appreciate my results as my life is on hold.

Regards
TC. Cleophas
Student No: [protected]

I await my money!
3 months with no reply! your service is terrible! I email Saddick and Craig and nobody replies. Refunds and Accounts has never even replied to a single email. I want my money back ! you are stealing from people!

Sonet Fourie
[protected]@gmail.com
id: [protected]

In 2018 I resigtered and paid in full for beauty and health course.
I submitted all my assignments on time.
A year passed and I noticed I have not received any communication from the college regarding result. I've been sending emails where I was told there is no marker for the assignments. Next they granted me an extension on the course which was not needed because I have submitted on time and the college could not find the assignments on email. I sent them proof of submission which was accepted. 2 years later and still no certificate. No one responds to emails and no one answers calls.

I have been waiting to get my assignment results and my award/ Certificate. To Intec all this is a joke, getting hold of them is a nightmare. first they sent two different statement of results when I ask when will l recieve my award I'm told they will get back to me which they never do. Its so frustrating😡 to have people playing with our careers, 😭 I regret studying with them!

In 2018 my sister registered at Intec for lab technician course.
Due to unforseen circumstances she had to deregister in 2019. I sent an email requesting deregistration and they sent me the required documents which were completed and sent back. I have been following up since 2019 and now it's affecting my credit score negatively.
Please help me.