Intelcom Express
Reviews and Complaints

Hello, I have been trying to receive my package from eBay for the last three days. However, they can't put it in my mailbox or get into the building and won't leave it outside my apartment building. I have been home the entire time these past three days and they still weren't able to deliver my package. If they could text or call or email me when they are outside of my building, that would be great. But, I can't wait for three hours in my apartment lobby in order to receive my package. My apartment buzzer doesn't work either. If they could text or call when they are outside my apartment building, I think that would solve the problem.

Thankyou!

This is the second time within 2 months that I ordered from Eddie Bauer and package is missing. The first time I was told by Intelcom customer service that package was delivered , but this was not the case. I live in a condo and camera exists at the entrance in the building. I asked the Property Manager to look and see if any package was delivered at the time indicated by Intelcom. I was told that building camera did not track any delivery at the time indicated. I called back Intelcom and I asked for photo proof. I was told that the driver does not take photos of deliveries. To get into the building you need a fob or the delivery person must call the interfon No interfon call was made at the time indicated. After the first lost package I ordered the same item and the same situation happened. This time I was told that the driver took a picture of the left package but I was told that the picture cannot be sent to me. Again no interfon call , plus my wife arrived at home minutes after the fake delivery and she did not see any package in the lobby. This is last time I will order from eddie bauer. Really disappointed customer.

Been trying to return an important order back to Amazon. Very unprofessional, customer service line takes more than an hour to get through to somebody (I bet they're not even that busy!) and the way they schedule pickups for returns are so frustrating. Been trying to get a return picked up for almost a week now. The one day that the driver called me randomly and asked if I had something to be picked up I wasn't home, and I asked him a few questions on how to reschedule or get a pickup another day and he just answered (I don't know I don't know). I would drop off the return myself but amazon is not even giving that to me as an option!

It was schedule someone will come pick up a parcel that I bought on Amazon. I took a day off and waited whole day, did not even go to pick up my kid from school in case I missed the guy. I received an email from Intelcome at 11 :38 notifying me that the guy will be there within 3 hours. I kept waiting forever and Mr Olawale Erinle never came. It is really not professional. Mr. Erinle did not do his job and I wasted a day. The company pays the employees and the least that the employees could do is do their job with honesty.

Thank you

Intelcom likely has several prior service complaints on file from me. In spite of that, nothing changes. I am currently awaiting a package from Amazon that was guaranteed delivery last Friday. Friday the item was returned to the warehouse as the driver ran out of time. Saturday it was returned because the driver claimed to have attempted delivery - he didn’t! Today it has not even left the warehouse! This is not a rare occurrence- it happens just about every time they are appointed by Amazon for shipment. In the past they have also claimed to have delivered items, when they haven’t. I do not understand why Amazon continues to use them.

This is the second time that this company has not delivered my item to the right location. The last incident was today. The tracking clearly shows that I have a unit number which is located on the side of the building up the stairs. However for the second time within the last few months the delivery agent left my item in the front of the building on the sidewalk where anybody walking by can grab. Clearly, this is not a safe place to leave the item. This is not acceptable and if it wasn't for the good citizen that was walking by that walked it up to my apartment this could have been stolen.

I placed an order on April 12, 2022, which cleared customs on April 15, 2022. It sat ready to be picked up for 10 days. Intelcom finally picked up the item on April 25, 2022, and now it has not moved and there is no estimated delivery date. I have tried to call them 6 times and each time I'm on hold for 10-15 minutes and the line then goes dead. I have tried to do their live chat multiple times as well, and it always tells me that their is no agent available.

My package was originally supposed to arrive April 22, 2022. And now there is no estimated delivery date and no one to speak to about it. The website is also convoluted for trying to leave any sort of feedback. This is by far the worst delivery company I have ever dealt with.

So frustrating…..I have a return waiting to be picked up by intelcom and the tracking expires today. I was on hold for over an hour, then hung up. Total bs if you ask me. So need to find a way to connect with Amazon customer service to get a refund. Going to purolator drop off is not an option for me. Frustrating

Where else can I go any suggestions? I love Amazon shopping but if I ever need to return something, it’s not worth the stress.

Attempting to return an item ordered from Amazon.

Received the following on April 18: "Get ready for the easiest return ever! No box, no label, no problem. The driver Sukhman Singh Sandhu will arrive in the next 3 hours to pick up your return with tracking number INTLCMR100235734" - Sukhman never arrived and no explanation as to why.

Received email to reschedule. Did so and no response.

Tried again a couple of days later and received the following on April 26: "Get ready for the easiest return ever! No box, no label, no problem. The driver Naveen Khanchi will arrive in the next 3 hours to pick up your return with tracking number INTLCMR100235734. Naveen never arrived.

Filed a complaint via website - no response.

Currently on the phone trying to get service - 40 minutes and I am still waiting.

Why on earth would Amazon use these clowns.

Take a look at indeed to see what their workers think of the company.

Shocking.

A driver delivered an Amazon package, tracking # INTLCM615540656 to the address 2771 Donald B Munro Dr today. The driver, instead of turning around in a huge laneway decided it would be faster to turn around on the lawn. This is the 2nd time this year. In the winter the driver got stuck on the lawn and tore it up. Unfortunately for you the driver drove over underground pipes.In my septic system damaging it. Why would he do this?

PS. I have him on our video surveillance system.

I will be estimating the damage and seeking compensation for all costs. Please provide the address of your legal dept.

This has to be the worst customer service I have had in years.

I scheduled a return from Amazon. No one came by, no one answers the GD phone. I was on hold for 98 minutes and then cut off.

Then today I was cut off again after 7 minutes.

Please have someone call me at [protected] or I will contact Amazon and advise them of this service.

My package IEN194780520N1 was out for delivery this morning. Suddenly it says: "We attempted to deliver your package. Your delivery will automatically be rescheduled for the next business day." There was no reason for this and no one rang our buzzer. As far as I'm concerned this was a false delivery attempt. My workplace has been open all day. There are clear instructions on every door of the building directing drivers where to go for deliveries (the back door/receiving area) and there is a buzzer to ring in plain view. There are several people there to answer the door. We are open until 4pm and that was at 11:04am. It makes no sense.

On top of that, the customer service phone number is saying: "Your call cannot be completed at this time." That usually means a line is disconnected. I have tried over the last 2 hours to call about 15 times. Same thing every time. Their live chat says: "A live chat agent is not available at this time." There is absolutely NO WAY to get in touch with anyone about this package at all today. It is completely unprofessional to have no way for customers to contact you.

April 25, 2022, 5:15 pm Hinton, Alberta

I was standing in my kitchen window and saw the driver walking up. He got to my gate and threw my package over the 5 foot fence on to the concrete sidewalk. He made no attempt to open my gate to safely deliver my product. I was at the open window and said loudly, hey! Open the gate... He looked me in the eye, said nothing, turned around, walked to his white dodge carivan... When I went to retrieve the package he looked at me again and once again said nothing, drove away.

You claim safely delivering packages is a priority yet he is one hand threw a box over my fence and was not gentle about it... I still have not received delivery notification and I can guarantee there is no photo of the delivered item.

I placed a return order on April 13/22. I received a tracking number. Return information stated it would be picked up the next business day and it’s now April 24/22. I have not heard anything and have been on hold for past 30 minutes to figure out what’s going on

Tracking number is INTLCMR100203429

This is the second time I've had false delivery information logged by intelcom for an Amazon order. Got an email saying my package was out for delivery followed immediately by another that said a delivery attempt was made. Amazon website says delivery was at 6:26pm. I was sitting in my living room at the time and my dad arrived 2 minutes later (picked up on my doorbell cam). Sadly it's snowing here, but that also helps me see that there were no footprints, nothing picked up on the camera, not to mention I was literally sitting by the window that faces the front door at the time of the supposed delivery attempt. Is it that intelcom needs to maintain stats to keep the Amazon contract? Seriously do better. At least be honest that delivery is delayed and don't blame the customer. I filled out a customer service form on the website about this but the word count is very restrictive. Last time I didn't hear back at all so not holding my breath this time. If drivers are overworked hire more. If drivers are just lying the company has some management issues.

Whenever I call Intelcom, I wait 40 minutes to over 1 hour on the phone before someone answers. Different people ask for different things, it's kind of inconsistant and inconvenient, they cant even look my pickup or delivery by phone number. They also dont seem to write anything down and I have to repeat myself.

Also for pickup, there is no time frame or window given. They expect me to wait around all day and all night for them to randomly show up. When they are finally here out of the blue without warning or notification, they sometimes wont even come up to get the package even if I have supplied to information clearly to do so. Intelcom has told me repeatedly that someone will contact me within a few hours of pickup but that has NEVER once been the case. It's random.

Also online, their website doesnt seem to have a feature to schedule pickup online depsite what the people on the phone tell me from Intelcom.

Id say deliveries with Intelcom are pretty good with photos for proof, and notifications most of the time that it's on it's way etc.

Pickup, returns, their website and phone wait times and agents, just attrocious.

I received an email saying my package was out for delivery and an hour later I got another email saying that my package was delivered. I walk around the house and checked the doors. No package! I waited an hour on the phone and nobody answered. I called the next day and guess what? No answer! I tried the chat but is not working. Now I have no idea where my package is, and I can't talk to anybody. Worst service ever!

I wanted to return a package I bought on Amazon via their Intelcom service. I was sent an email saying somebody from Intelcome would pick up the package that day, so I waited around at home all day but nobody showed up. When I tried to call their service desk (twice) to reschedule the pickup, nobody answer the phone. Absolutely terrible service!

I had a package that came to Edmonton warehouse and the customer service said thier is no update when the package will arrive to me. I asked to reschedule since Thursday because I was away in vacation and told me it would come tomorrow afternoon to me. Im very disappointed how this service went. I want to file an complaint for unprofessionalism and grievance. I asked to speak to manager and he said their unavailable. Thier is always managers when you have an concern with service. I submitted documents as proof that you made an exceptiin.

I ordered an important part through Amazon. Delivery was stated as April 8. On April 12, still nothing. Piney Bowes was supposed to deliver to me, but somehow handed it off to Intelcom. Tracked the parcel to the Intelcom warehouse in Prince George, BC - 140 km away. Tracking shows the package arrived there March 28. Impossible to contact anyone at Intelcom, either no answer or on hold for literally over an hour and nothing. What Intelcom say on their website is BS. A slow three legged donkey can do a better job than this company!