Intelcom Express
Reviews and Complaints

What a terrible delivery company. O don’t understand why Amazon tolerate such incompetence. I’m now actively looking to buy stuff not on Amazon whenever I can to avoid this company. Out of 4 companies delivering at home they are the only one delivering to the wrong address 100% of the time … not kidding 100% and they don’t give a s…t. They even send me picture of my packages and you can see a different address on the picture … blows my mind

Hello,

I am extremely irritated with your Company, I scheduled a package pick up for my return 4times and all 4 times no one has shown up to get it.

I have missed one day of work and had to go with out pay and have had to sit in my house on four different days and waste the whole day waiting for them to arrive.

This is horrible business practice and you seem to have no care for anyone else's day but your own. I have complained to Amazon all four times as I at this point will do anything I can to get Amazon to find another Company to use or have them go back to Purolater. I never in all the years I have used Amazon (and it’s alot) I have never had the issues with Purolater that I have with you guys.

It is not just this issue, I have had there are many times since I believe 2016 that I have had numerous issues with your Company delivering my packages.

You as a company need to do a whole lot better as Customer satisfaction is what keeps a company in business for the long term.

If you did not have the Amazon contract you would have been out of business long ago due to the Service (or shall I say lack of Service) you provide.

Patricia Alyward

I have bad experience wth Intercom pick up where it says that it will be picked up today and driver never showed up. I rescheduled as per instructions but driver never come to pick up. See below 2 references.

INTLCMR103340579

INTLCMR103341573

Pls call on [protected] to resolve this matter

On Sunday morning I was notified that my parcel would arrive within 3 hours. At 11, I received another email stating an attempt was made to deliver . I proceeded to check my security camera and there was no attempt . I called and complained and they had the gall to record a second attempted delivery which was also a lie. Please don't lie to your customers.

INTLCMR103121548 and INTLCMR103288602

Pick up scheduled for Dec 2 driver never showed up.

Rescheduled, date given for pick up Dec 6, driver never showed up.

Rescheduled, date given for pick up Dec 9, driver never showed up.

Rescheduledd, date given for pick up Dec 13 ?

I wasted 3 days waiting for my items to be picked.

Am I going to waste another day on Dec 13?

Very poor service.

Delivery are exeptional but pick ups, no so much.

i had a pickup date for dec 4 i received a message on dec the 5 that they are on there way to pickup still waiting . i called and got a new delivery date wich was for dec 8 got a message at 11h57 telling me thay are on there way to pickup it is now 9h27 pm and i am still waiting i have to be up at 4h30to go to work untill what time do i wait ? for them not to show up i have allready wasted 3 days waiting for you to show up .if you showed up three times and no one was home would you be happy i dont think so .

j,avais une pieces a retourné il mon dit le 30 nov il ne son pas passée et remit au 2.12 pas plus de nouvelle il avais des pieces a me livré il mon dit le 7 .12 .2022 rien recu renit au 8.12.2022 encore rien recu je vais tu avoir mes pieces bientot ou jamais reponce svp je suis tanner de passée mes journée a les attendre INTLCMD200804987

I am trying to return an item to Amazon.ca becuase it didn't function when it arrived. I was told that Intelcom would pick it up on Dec 5th at some point between 8am and 9pm.

I waited at home all day and finally received a notice saying that I needed to reschedule my return. After being on hold with Intelcom for 45 minutes, they told me that the driver had attempted delivery. They sent me a picture of my house taken from inside a vehicle on the street. Not from the side that my house door is on. There was a skiff of snow on my sidewalk that stayed all day. The footprints from the kid who delivers the flyers in the morning were there all day but there were no other prints in the snow. The guy didn't even come to the door and attempt to knock.

I rebooked the pickup for the soonest available time which was Dec 7th. I switched my days off so I could be here.

Again, I waited all day. This time there was no notification at all. Nothing. Just the continued absence of a courier to pick up my return.

I just got off the phone with their customer service and they said that because of the business of the season, they weren't able to pick up my package yesterday. I can't take anymore time off work this weed, so they suggested I contact the seller and arrange an alternative method of returning the item.

I haven't had any problems with deliveries yet, but their service with returns is abysmal.

Edit:

I just checked my email and they've now scheduled a return for Dec 9th. Even though I told them I'd make alternative arrangements because I couldn't take any more days off this week.

I am filled to the brim with confidence in Intelcom!

I had a pickup scheduled by Intelcom on Dec 7, 2022. The tracking number was :- INTLCMR103243672 and the driver’s name was Lakwinder. Firstly the driver refused to come up using the buzzcode. Then when i asked the driver to wait so that I can come down to hand over the package, he was very rude and refused to wait. I still went down, and could not find him anywhere. Please note, in a building with 29 floors, it takes some time to get the elevator and come down. Additionally, there was no time mentioned for the pickup. This behaviour is not acceptable.

At 2:49 today December 7th your driver Nithesh delivered a package to my home at 483 East Floral Beach Road Suniah Ontario

Intel package number INTLCMD187564913.

When he went to leave rather than use all of my driveway to make his 3 point turn around he only backed up part way and in going forward drove over my lawn which happens to be my septic field.

I have this on camera.

I will watch to see if my septic field has been damaged and expect that you will keep this notice on file

I got a notice in my email and on Amazon that Intelcom had attempted to make delivery of my parcel at 12:!4pm yesterday. I was actually sitting outside on my front entrance deck eating lunch between 12 and 1. Clearly Intelecom drivers are working the system or just outright lying. My package showed scanned back to intelecom a few hours later. Where the heck is my package!

I received an email at 10:04 pm tonight telling me my package is scheduled to be delivered in the next 3 hours by driver Sahib. I am thinking do I really need to wait until possibly 1 am for a package delivery? So I am waiting expecting someone will deliver to my door, and then I get another email at 10:29 pm telling me the package i ordered from the Bay has been delivered at 11:27 pm? ( I am assuming this is eastern time since I am central and it is only 10:29 when I got the email).

No one has come to my door and no one has driven into my condo complex bay. I decided to check anyway. I looked in my mailbox, and at both of my neighbour’s doors. I even went so far as to check my garbage and recycling bins because it is garbage day tomorrow so the bins are out. But there was nothing. The email also says to scroll down to see delivery proof image? There is no image? I’m curious to know where it was delivered. The worst part is it was a clothing item and the last one of its size so I can’t even have another one reshipped.

This is horrible service with zero proof of anything. Even if there was a photo how does that prove it has been delivered? Anyone can take a photo at an address then just walk away with the package after they take the photo?

I’m sitting and reading all these complaints! I can so relate to all of it and I’m extremely exhausted from it. They don’t care about anybody but themselves and we pay for their screw ups! I’m repeating myself over and over on the phone and that’s even if I get through! I will no longer use intelcom for deliveries . If I can’t get something delivered then I don’t order. Amazon is definitely going to lose customers if they haven’t now.

Delivery person claims that address is wrong. Have been using the same address for a few years now. Package keeps being delayed. They said that they try to deliver and get no response. We have been home for 3 days straight waiting and it doesn't show up. This is ridiculous. Stuff should come when it says it will. I am a very disappointed customer. Something should be done.

I had a clear instruction to leave the package by the door of suit 9. They ignored it for 2 times. The third day I waited home all day and literaly I was sitting by the window to see the intelcom van and do not miss the package but suddenly I received an email "Your delivery has been postponed".

Then I called customer service, and no one answered. And again I called and asked them to deliver the package "the day after tommorow".

Now I am waiting for my package while the tracking number shows that it is not even shipped!

I tried to contact the customer service 3 times and noone answers.

First delivery I got a call but were closed so I requested next day before 5 pm then The second delivery was to be delivered to address I requested with a time line of hours open I stayed late to receive it and I got an email stating Prabnoor Singh was to deliver my package and then I got another stating undelivered to which no driver showed up nor called me and I waited at the office till 6:45 pm and the email notification can at 5:58pm

Mr Singh never even showed up nor called me like the previous day driver Smit Hiren Bhai. who took the time to call

I’m not happy as we are now closed for the weekend.

This is not acceptable

3 times i had a verified e-mail, stating they were on the way to pick up a package for return. All 3 times, no one showed.This is the last time I am rescheduling a pickup for return, then it will be beyond any doubt that they have NO intention of picking up the package and I will need to try another option to return this package, that Intelcom refuses to pick-up. Very disappointed in this company because of the 3 and now 4 confirmations of a driver on the way but no driver showing up. Very dis-honest and unethical.

On December 01,2922 I had a package ready to be handed to the Intelcom courier (Ravinder) for return to Amazon. Instead of contacting me (like others have done) or knocking on my door to get the item, he made the decision to put the return label on a newly delivered non-Amazon package and took it. Ravinder's proof of pick up photo clearly shows him putting the rerun label on my newly delivered package. He did not follow protocol and this situation is causing a lot of unnecessary stress.

Intelcom's customer service was unhelpful, claiming that they couldn't escalate to a supervisor/manager. In addition, the driver was unresponsive to their attempts to contact them.

i have contacted Amazon 4 times who said they emailed Intelcom because my packages were not delivered on time. I also contacted Intelcom directly and spoke to 4 different people on 4 separate dates who ensured it would be delivered next day. I left delivery instructions as well as a contact Tel # to call when they arrive to deliver as well. Update says delivery attempt failed when I was clearly there waiting . They also did not call the telephone number provided. I even placed a sign on the door. the tracking #’s are INTLCMD164574823 and INTLCMD164575503. please can these get delivered asap. please have driver call [protected] if he is having issues. I can come meet him . I can change the delivery address if it makes it easier. a I don’t want these packages sent back to Amazon because Intelcom is not bothering to read instructions. Kristen Exelby

Intelcom are been losing my parcels or delivered them late. I got no support from them, I been told the same thing over and over they will have my orders to be deliver and they don’t. Since the 25th November I been calling them to know why my two orders : [protected] & [protected] are still in their warehouse and not been deliver! Every times they told me they will look at it and they will be deliver the next day….. 6 days later. Still no not deliver and I’m missing two more parcels since them.

Amazon told me to deal with Intelcom services and Intelcom services told me to get refund if I don’t get them. It takes so long or not at all to get a refund ou get them ship again and the worst be deliver again by Intelcom who will be not deliver them on time or not at all