Intelius
Reviews and Complaints

Just like all other people here, they sneak a disclaimer by somewhere, that says you agree to a re-occuring charge. They hide it somewhere after you submit your card information. The fact that they send you a confirmation that you signed up for a service well after they have taken another another payment from your card only adds to the scammishness of it all. AVOID! SCAM!

I would like to add I am praying for the destruction of Intelius and the salvation of it's employees.

Rev 22:14 Blessed are those who wash their robes, that they may have the right to the tree of life and may go through the gates into the city. Outside are the dogs, those who practice magic arts, the sexually immoral, the murderers, the idolaters and everyone who loves and practices falsehood.

I did a search for my own information using ussearch.com, because I wanted to see what people could find out about me. I agreed to pay approximately $1.99 (or less that $3). I never received any information from ussearch. Today, I found two charges on my debit card for $19.95 from INO*USSEARCH.COM/SB [protected] WA . I did not sign up for any membership from ussearch. The site uses deceptive practices, and is a fraudlent business. I will be contacting intellius tomorrow, request a total refund, and considering taking action by reporting to the FBI, the Better Business Bereau, the Conumer protection agency, adding myself to the class action lawsuit against intellius. Theives and liars need to be dealt with using force.

Look, I have been trying to contact intelius by phone for two days. I have been using my cell and have used all my minutes waiting for someone to answer the phone. How do I communicate with a live person? Any advise...

this company took $36.95 from my account without permission

I ask for a one time look up and now they keep billing me! i cant find a contact number for them.

stolen debit cards with intelius on bill statement cancel now.

would like to have info removed joseph a powell 1021 carla place norcross ga [protected]

Company has been charging my credit cardmonthly for a service I did not request or signed up for

They charged my credit card $19. 95 for I D Protection that I never signed up for.

@ Intelius_Customer_Support

mommacat1954 just said that she called your customer service to get her money back and they didn't do squat for her! Why are you reiterating to call this bogus number for again?..."more than happy to assist you" if you were she would of gotten her money refunded back to her already and we wouldn't be arguing about this right now!

JUST SAY DISPUTE THEY HAVE TO REFUND ALL CHARGES, ONCE A CUSTOMER SERVICE REP GETS ON THE PHONE AND YOU PROVIDE ALL YOUR INFO TO THEM FIRST AND LAST NAME AND THE BILLING ADDRESS AND THEY SAY THANK YOU HOW CAN I HELP YOU TODAY? SAY I AM DISPUTING ALL OF THE MEMBERSHIP CHARGES! THEY HAVE TO REFUND EVERYTHING I USED TO WORK THERE TRUST ME I KNOW, AND THEY HATE IT WHEN PEOPLE SAY DISPUTE THAT IS THE ONLY WAY TO GET ALL OF YOUR MONEY BACK TRY IT!

Intelius has been under suspicion for fraudulent practices for several years, and continues to be. If you need to remove your personal information from the Intelius website, do NOT submit a copy of your driver's license to Intelius, even if your picture is blocked out. They will use your driver's license information and to either post it on another of their internet sites or sell it to another internet marketing company. Contact the State of Washington Attorney General and file a complaint: 206.464.6684. Additionally, at this link, you will find CLASS ACTION LAWSUIT information posted by the Washington State Office of the Attorney General against Intelius. http://atg.wa.gov/searchresults.aspx?qs=intelius

Their claim that your information is public record is misleading. Although information concerning addresses, and nearest relatives is public record, under normal circumstances it would take a trip to a local county clerk office to pull the records. Thus, the identity of the person inquiring would be disclosed to the city clerk or employee. Intelius, on the other hand, is making records easily accessible without accountability from inquirers. This has led to the endangerment of the safety of numerous individuals. File a complaint with the Attorney General of Washington State suggesting a CLASS ACTION LAWSUIT.

Intellius would not write a letter to my bank in order for me to get reverse bank charges a total of 8 removed which zapped my payroll check. I tried to explain that the customer service rep said that she would remove a request but then did not. This is when the domino effect started at my bank. They are a fraudulent company. They are a web scam and have many umbrellas companies under them.

They have been outed-they are crooks!

http://www.techcrunch.com/2008/05/29/naveen-jains-intelius-prepares-to-go-public-how-much-of-their-revenue-is-a-scam/

I was just paying my bill when I noticed this charge on my account

I called Customer service to cancel then subscription and the immediately refunded me me money without me even having to ask. I would not agree that this is fraudulent. I think it is more so people don't read what they sign up for. In this case it only cost .99 but it also subscribes you for a monthly service. Just call Customer Service and cancel just like the rep said and they will be more than willing to cancel the service and refund you your money.

I do not use this account and I want to cancel it.

every product on that page is discounted if you want to try their Identity protections. You do need to cancel within 7 days. correct me if i'm wrong:
* It says $.99 with IDP when you are adding it to the cart
* You go through a second page confirming that you want the IDP with watever you are purchasing
* You get an email confirming your subscription
* You get 7 days free to cancel before you see a charge

Seriously?

I just figured out where they got me. I did a reverse caller ID through them, for $.99 (which incidentally was a waste of $.99 because it game me no information). Then a month later I noticed the $19.95 a month charge. After 2 months of seeing this charge I finally looked it up and apparently they provided me with their free membership for looking up that number. That free membership wore out 7 days later and that is when they started charging me. A total scam. I am calling Visa in the morning to see about reversing the charges.

I noticed that an Intelius Customer Support responded to this blog. If you are reading this Mr. Support man. I would really like all my money back that was stolen from me. If your position is that you did not steal the money than respond to this post. If you do not respond to this posting I can go on the presume that you agree with me and that you are happy stealing money from people.

To others needing to cancel their subscription, you will need to know your user name and password and their cancel subscription button is almost cryptically located on their web site to make it as difficult as possible to cancel your service, but if you look at their FAQ you will find a question regarding cancelling your service and following their unclear instructions you may find the right page after 15 minutes of trying to follow their instructions.

I used the service once and they began charging $19.95 to my account. I called and they claim that I authorized the charge to my account with multiple screens, which I NEVER DID. The initial support person was a joke, and the supervisor was not much better. This is a fraudulent practice if I have ever seen one. I love how Intelius customer support is making comments on this thread...they must be worried about something.

I have been receiving charges of $19.95 from this company every month. I do not know who or what this company is other than it is listed in my credit card statement as computer related. Please reverse this charge as my credit card has already posted the amount to my statement of account.
Daniel André, Switzerland

correct it now

I was charged $19.95 for a service I did nit request nor renew nor signed for a recurring bill. Your billing ref no is [protected]. Please reverse
this charge as my credit card has already posted the amount to my statement of account.
Jose M. Zaldarriaga

I have a charge on my credit from you for $20.95, I do not know who are what this company is other than it listed on my credit card statement as computer related.I have contact my credit card company to block these payment from going forward.please do not try to charge again to my credit, I am having whom every you are block.

I have not seen anything recent about Intelius..i.e...2012. But It is not likely that such a scam artist would change their spots. I signed up for a 95 cent 7 day trial, and then thought better of it. It was only when I tried to cancel that I ran across all of the horrific accounts of people being railroaded and robbed! If they do not cancel my account, I will devote the rest of my life harassing them to do so any way I can...Look out Public Media!
Signed, June 23, 2012

i am curious.
was this any help to you.
because i am having a similar problem and can not find any way of canceling my account and to have them stop billing me

I got charged 19, 95 from these people. Who these people are? I need my money back

Someone has tampered with my personal information and Intellius has me related to the wrong people, living in the wrong city, and I even have a new alias complete with new middle and last name - that I did not create. Nothing I can do about it, but whomever is tampering with my personal information sure can have fun.

I went to my online banking for my checking account and found 7 posted transactions totaling over 200.00 that they charged services that I never even went onto there website. PNC is investigating the matter, which will take 45-90 days. This is definetely a scam and must be stopped!
One pissed off person in Pennsylvania

Intellius.com all consumers should get together and file a civil lawsuit against Intellius.com for infringing on your intellectual property: YOUR NAME IS intellectual property and you have not consented to them charging for your private information, therefore, they should pay you for all the fee they made on your name.

I tried numerous times to submit my credit information for an e-mail address search
at the discounted price of $1.95. Each time, I tried to submit the form
my attempt was unsuccessful. The form reappeared with a box highlighted in red, either
my credit card number or my password. So, I changed to a different credit card and to
a different password. Again, either the password or the credit card number was unacceptable.
Something appears wrong with the credit information form of your website.
Ken Eppich

Not only is there billing a scam but the information they provide is out-of-date and incorrect. I had a run in with them over listing outdated and incorrect information concerning my address and telephone number. I notified them of their errors and they rudely replied back and in not so many words told me that I was the one who was wrong. To me, they seem only to care about selling their service and have no concern over the accuracy or quality of the information they sell. They need shut down.

Sorry to hear about your rip off with Intelius. I had a similar situation a few years ago with them. It's like so many other sites that require credit/debit card info in order to register. In the end, it's all about money, not service. Since then, I use payment methods like Western Union that can't be traced to my credit card or bank accounts. A bit pricey but saves me money in the end because I wont get unauthorized charges. If a site does not accept that payment method, I move on.

THIS COMPANY CHARGED ME $19.99 AND I RECEIVED NOTHING . I DID NOT AUTHORIZE THE TRANSACTION AND WAS COMPLETELY SURPRISED TO SEE IT ON MY STATEMENT BECAUSE AT THE SAME TIME PEOPLEFINDERS.COM ALSO CHARGED ME $24.95 THAT I DID NOT AUTHORIZE. I HAD TO REORDER A NEW ATM CARD AND FILED FRAUD CHARGES AGAINST BOTH COMPANIES. THE BANK ASSURED ME THE MONEY WOULD BE REPLACED.

In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.

In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.

My name is William E. Call, 410 Atwood Dr NW., Marietta GA [protected] I have been receving charges from your company for several months now this is to let you know I will not be paying any more bills or except any for payment from this date forward. Feb. 15 2011 @ 1950 hrs est
Wm "BULL" Call
P.S. I'll be calling your office if no reply, then it's the State of Georgia A. G. Office, with a copy of all this web Data that be a huta!

Quiero q me devuelvan mi dinero no era 19.95 no lo autorize favor llamar [protected]

In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.

SCAM, SCAM, SCAM ! and the service people have a script to read to you on why you did this and "tough luck, we got your $19.95 ! " . I was watching out for this kind of thing and they still got me signed up. One search for a college roomate from 25 years ago cost me $2.95 plus $19.95 and if I had not called, I would be charged that every month.

You are a victim of what is called "post transaction marketing" and Intelius does quite a bit of this. If you complain directly to them you should be able to get the last 3 months credited back. If they won't work with you, dispute with your credit card company and show them the list of complaints (which #'s in the thousands) and do a search on Intelius Lawsuit and you will see there was a lawsuit filed in the State of Washington that was found in favor of people like you who got taken for a ride. Lastly file complaints on the internet with the BBB and your States Attorney General office.

ya habri una cuenta con intellius ase como un mes ...me cobraron 5 dollares pero nomas era de prueba supuestamente yo nunca acepte que me cobraran por mes me estan cobrando 20 dollares y no me pesaria pagarlo pero la verdad que nisiquiera sirve para nada ...son unos rateros