Jared The Galleria Of Jewelry
Reviews and Complaints

My son and I also purchased a watch

from Jarrett with a lifetime battery replacement now they refuse to replace the battery but I paid for lifetime so did my son.

They refuse also too return our money we paid for the warranty.

sounds like a bad job to me on the other hand craftbuilt has a great product if installed properly. The cement pad should of been covered with 3/4 inch foam then covered with 3/4 inch plywood to create thermal barrier the primmiter should be flashed properly before flore track is installed.Also you slould of had a proper heat pump installed to assist with heating and if no heat pump was installed your home furnace can only heat the area for the btu recomended, this would be like adding a second flore to your home and not up grading your heating system.Im sorry for your bad expearence and hope that your problem has been solved ther'es people that should'nt be doing this kind of work their tools should be taken away they make it harder for guys who take pride in their work

I bought every piece of Jewlery I had ever purchased (until this point) from them. I got an anklet for someone in another state and wasn't sure about the size. They assured me she could have it sized at no cost with just a piece of chain, no stones which makes perfect sense. Well, when she got it and went to have it sized they charged her $25 to have it sized. When I emailed Jared to ask them why they basically told me I was lieing and they would of never told me it would be free. So out of the thousands of dollars I spent there I was trying to get $25 pulled over on them for free. It jusrt doesn't make sense to me because since then they have lost another couple of thousands of dollars in sales to Shane Co., which by the way has been much nicer any way. As far as the Jewlery goes I can't complain about Jared, but if you're going to buy from them just hope you never have a problem because you're screwed if you do.

Loose diamonds are a great trick of Jared's. I was at a N. Olmsted, OH to purchase a watch and they offered to clean my ring "free"! They had to check it first, guess what? Loose diamonds. Took it to a local jeweler to have it repaired. He called about 1/2 hour after I dropped the ring off and asked if I was sure I left the right ring as there was nothing wrong with the one he had.

On 5/5/15, I bought a watch at Jared Vault in Cypress with 12 months no interest. When I recently looked at my bill, I noticed there was $197 on there for interest. So I called thinking this was an easy fix. I told them my agreement was 0% interest for 12 months. Customer service proceeded to tell me, that’s if you put 20% down, you would need to pay $2, 500 down payment to get the 0% interest. I was shocked and said what are you talking about? That was NEVER mentioned when I bought my watch. I would have never bought the watch if I had to pay a $2, 500 down payment that day or NOT get the 0% interest for 12 mo. I said I will return the watch. He said you can’t return the watch you are passed the 30 days.

I called the store to talk to the Manager. A lady got on the phone and I explained, she couldn’t help me, she wanted me to talk to the other Manager that helped me that day and she left a message for her to contact me. She never called.

I have NO paperwork stipulating anything about a required 20% down payment for the 0% interest. In fact, I only have receipt. I remember when it came time to pay, the Manager asked me if I wanted to put anything down and I said no, why would I if it is 0% interest. (That would have been a GREAT opportunity to tell me about the 20% down for the 0% interest.) NOTHING WAS SAID or I would have stopped the deal right then and there.

The watch was like $11k and I’m thinking they just wanted the sale and the commission and I was purposely not told about the 20% down payment.

My intent in buying the watch was to make the minimum payments (I didn’t even know what that was until the bill came in) and I get quarterly commission checks and was going to pay extra 4 times during the year and have it paid off in the 12 months.

I can’t afford OR won’t pay $200/mo interest AND I would have NEVER bought the watch had I needed to pay a $2, 500 down payment that day AND they won’t let me return the watch.

I basically told the store to get my bill fixed to the 0% interest for 12 months and I will continue to pay minimum $600/mo. Or let me return the watch. Or if you do neither of those I will just quit paying yall at all. I have heard back from no one.

My husband had one diamond replaced in his wedding ring which consists of 10 diamonds in a row. My husband noticed the diamond did not look the same as he others (which are of top quality) and in another day or two the stone fell out. We brought it back since it was under warrenty and was told "How do we know if it was the diamond that we put in?" We will never shop Jared again. And the ring was fixed by a local jeweler with excellent results. Keep away from the chains if you want good service and honest dealings.

Worst quality stuff ever in my opinion. Jewelers for the most part there are very inexperienced.

Me either. Never again. Bought a ring and they completely hacked it up re sizing it. and cheated me out of a v cup setting. Wanted 66.00 for a 14.oo dollar item.

Bought a Levian ring only to find it elsewhere for $1300 cheaper. That's right $1300. Upon going back to the store I was told I could receive a refund of about $250 which was not acceptable so I gave back my ring and was told I would receive a check in about a week and my original ring within two weeks...This wont be happening because now I'm told it would be about 4 weeks for my original ring and my refund now needs to go back on my visa card. ( I did not have that card with me at the time of the return) That would be great except that I have paid off my visa card and now will have to wait an additional 30 days for my visa card to send me a check...It seems everyone I spoke to had different answers..Futher more my Jared account which was charged $581 was credited back but my 12 months interest free payments would of been $70 a month. You do the math..Thats $860.. Never will I set foot in Jared again.

I have a Tag watch which is still under warranty. I took it into Jared to send onto Tag as the battery needed replacing. They took a copy of the warrenty card to send off with the watch. This is the third watch we have sent to Tag through Jared so are not new to this. None of the previous watched - one for more serious repairs has taken more than 6 weeks to return to us. I took the watch in on Nov 17 and called just before Christmas. I was given the standard company line of if we do not have it back yet it is still with Tag. Ok I bought this as it was still only around the 6 week mark. I called again just after Christmas - same line but I pressed them and they said the watch was definately with Tag - not sure how they confirmed this. We then went in on Jan 6th and was given the same speal - but again made them confirm that the watch was definately with Tag - bearing in mind this is now the 3rd time and no-one has actually contacted Tag on any of these occasions. I called again last week and insisted that someone phone Tag to find out where in the process the watch was. Cathy called whilst I was on the phone and said that Tag had never received the warranty and had sent Jared an estimate that they were waiting on confirmation to continue the work - Jared claim they sent to the warranty and never reecieved the estimate - very hard to beleieve either of these. I was promised a call back with an estimate of when to expect the watch back - no call. We went into the store a few days later and spoke to the assistant manager, who again promised to call me yesterday - you guessed it no call! They really are unbelievable, the services is shocking and a watch that was sent in on November 17th is still not returned to me on January 25th - needless to say we will be contacting the Jared Head office, I am contacting Tag and if the watch is not back in 7 days I will be taking legal action! Terrible - if you have a problem these are not the company you want to deal with.

on july 27-2010 i went and purchases a watchbend for the price of 85 and it was final.on the day i went and pick it up they told me is 150. I have the bill of sale for 85dollar no where on the paper work does it state that the watch is for 150dollar. i talk with sale lady and ask why did this happend she told me if i dont like it they can return it. I find that very rude. In the past 3year i have spendCASH over4grand at this store. the sale person number is 547671. I would like for everyone to know that if you were sold the item for that you should be able to go with a peace of mind. I have all my paper from them with the amount that was soldas or for in the amount of 85dollar.

I purchased a Tissot watch in August. This watch needed to have time reset every time I wore it, the store explained that this watch needed a movement box to keep watch in motion when not worn. I purchased one at a different store and used when not in use, but the watch continued to have same issue. I returned it and they sent to factory, after three weeks I was told it will need a whole new movement and will take another three weeks. Now this is the most expensive watch I have ever purchased and believe they should replace with a new watch as it was apparently defective from the start. The Manager said they are just middle man with Tissot and could not help me, I told him that if that was the case I would never purchase another item from Jared, he agreed that I would just have to wait and get my watch back from repair. Note all my cheap watches have worked fine for the past ten years, my suggestion stay away from Jared and Tissot.

i am employed at a jared store in Pittsburgh were i have noticed several sales assos and managers commit fraud when filling entering credit apps in store computer they would increase the monthly income to get more line of credit which only hurts customer. Also i have witnessed sales asso and managers looking thru computer to see other customers line of credit so they can use there line of credit to help the customer in store buy his ring and then hope they bring money in so they can change the charge so the unknow cutomer wont se it on a bill. Also i have witnessed from managemt to sale asso. looking thru computer using other people reward points that they earned on purchases and using themfor there customer.Then when u come in store to use your points you are told there non available or they hurry up and try to takes points from someone else. I have reported to hr several times they do not care since i was never contacted bewarenow im just being harrased and discriminated against was told today i should just leave

21 August 2012 I purchased a setting from Jared store number 0436 in Georgia, the salesman told me I needed to change out the head on the setting cost me $389.99. Found out when I made a resent purchase of another setting at Jared's the changeout was not needed. When I called customer service, James told me, there was nothing they could do because the person no longer worked at that Jared's, when I called, Loretta (manager at Georgia location) she said he was still employed. I informed James, he does not have to still work at the store, just have the manager do an audit, and see if it was a normal practice for that salesman to try to up the total sale by misleading the customer, James said "I have no way to confirm this". I guess that is the best customer service you get at Jared's. Jared's charged me a late charge for February 2016, they received the check on time, but because the bank only put the last four of my account on the check, they mailed the check back to me and charged me a late fee, when I called customer service, Jame said they have no way to identify the account, since multiple people have the same last four account numbers, James refused to reverse the charge. I paid off my account, I know that does not phase Jared' s, I will never do business with Jared's, again, I have purchased over $10, 000.00 from them in the past 5 years. They damaged a perfectly good diamond when they set it in a setting ( has a haze over it), said some times that happens during the process of setting since they use heat.
9 December 2015 Michelle said she would call me back about my complaint against the Store in Georgia. Still waiting for that call. Like several people said, they treat you like a jewel when you are in the store, but when you leave, you are a nobody. Seems like something should be able to be done about the way Jared's does business.

I am completely disgusted with Jared Jewelers. My fiance bought me an engagement ring from them about a year ago. I had to have it custom made since my ring size is too small for what they had available. When I received my ring, the center stone had a yellowish tint compared to all of the other stones surrounding the center stone. I have since then complained about it, have taken it to get cleaned way too often, and even called the corporate office. All they can tell me is that the stone they put in it matches the same characteristics as the one I paid for. All I can do is upgrade it for a stone double the value as the one we paid for. My center stone looks dirty, foggy, and yellow. It is not what I picked out. I'm furious. On top of all of this, the salesperson that attended us managed to secretly sign us up for some insurance that will continue to pay for your ring in case that you lose your job. My fiance is a federal agent, so we were quick to decline that offer when she mentioned this to us at the store. Months later we found out my fiance had been paying for this insurance. I wish someone had warned be about the despicable way that Jared Jewelers treat their "valued customers" I will never go back to this place again!

I bought my wife a bracelet, didn't last 6months and broke. Took in and they repaired it. It broke3 more times. I went to take it back, they said I would have to upgrade to something of greater value. So, I bought a gold diamond bracelet had it less than a year and it broke. Had them repair it, didn't last a week and broke again. Went into the store to return it. They said that I would have to purchase something of equal value. The manager talked to the corporate office and they told him I could buy any pieces in the store to add up to the purchase amount. Went today, that manager wasn't ther, when they called corporate found out if I didn't purchase diamonds I would lose 150.00. I am contacting corporate office myself. Not right! Also bought a diamond ring, had it less than a year. Took in for inspection they found a couple diamonds missing. After 2 weeks I had to contact them on the status. Found out the ring I had bought about 6 months was no longer available. They woul not refund me, I had to purchase different jewelry. Do not recommend thi place to anyone! They are rip offs and customers after they purchase do not come first!

Jared's is supposedly creating a custom ring for me and have been doing so for over 4 months and they can't seem to understand a very simple design or finish one of the two wedding bands. I was ready to pay cash ($4k) but they talked me into an interest free for 12 months loan so I went with it. Turned out, it did have associated fees, which they stated it wouldn't. So far I have $1500 into the project and no sign of jewelry. I know their refund policy but I haven't even received merchandise. How would it apply?

Min's the worst...My fiance bought my ring in March and proposed to me in March. I noticed over the next couple of weeks that my "diamond" had cz written on it. I didn't know what this meant so I asked somebody and they told me cubic zirconia. I almost hit the floor in shock. So my fiance calls Jared and they have no idea where my diamond is that he purchased. They wanted to give me 300-500 compensation in Pandora. I said hell no I have pandora I want my ring! Then we went to another jared store I told the manager the whole story she told me #1 your ring now is a 61/2 in size and you ordered a 5 and when jared orders rings and diamonds together they come back together. So the lady let my fiance walk out of the store with the show case (model) band instead of the one he ordered. I have been walking around for 3 months with a fake ring and my fiance is comepletely ripped off. Trying to fix it now but of course they are a bunch off ###s. So I WILL be writing to their attorney and taking this further.

I recently shopped Jared's in Boardman, Ohio, only beginning to look for en engagement ring. They talked me into a quick "review" of what my credt limit might be in case I wanted to purchase on a payment plan. I complied but then told them NO when asked if I wanted to open an account. I NEVER signed anything, yet two weeks later a new credit card shows up in the mail! And to top it all off, the store actually called me to ask if I had decided on which ring and the size of the diamond. Mind you, I was in the car with bluetooth and my future fiance that I have NOT yet proposed to is sitting beside me. ###! I will never step foot in that place again unless iti is to tell every customer in there what they are and how they operate!

jared jewelers sold my son a ring for 8000.00. the ring was suppose to have a diamond in the middle that was 1.6 carats. we took it to another jeweler who told us that the ring and its authenticity papers were misrepresented. the actual diamond was only .8 carats and the smaller diamonds around it made up the rest of the carats. when he first went to purchase the ring they gave him numbers about cost and a monthly finance plan. when he went back with 20 percent down they renigged in the cost and the length of the contact. when he wanted to give the ring back after 4 mos. and giving them 3500.00 they said they would take the ring back and stop his 500.00 monthly payments but it would still go against his credit! for that matter why not just stop making payments and keep the ring!

I used Jareds Jewelers Plano Texas to purchase a wedding set for my new wife and all went well. 4 months later i had another need to purchase another ring set and I experienced a totally different Jareds. The $100 coupon they sent me was not honored and the salesperson was dishonest in her commitment to us. Upon return to pick up our rings we discoverd a manager had dis approved the salespersons guarantee. We are so very unhappy with our second experience that we will continue to tell our friends and family to pass Jareds by when needing Jewelery. By the way Jared, my son is geting married in 3 months... guess what?

You have lost a cash purchaser of your products forever!

Do not shop here! I purchased a men's bracelet for over $150. Description: Stainless Steel & 14K Yellow Gold. The bracelet was well taken care of and only worn occasionally. On several of the links the gold plating started to peel up. The store manager recommended I take it to a jewelry smith and MAYBE they could fix it! They wouldn't extend a store credit or any type of replacement to me. The bracelet is clearly faulty yet they still sell it on their website. The reason I purchased from Jared was I thought they had a good reputation. It's also embarrassing to give a gift to a loved one, that you think is good quality for a special occasion, and then it falls apart.

Hello to you i'm James The Jeweler in Atlanta, Ga and i have my own jewelry discussion group here under "JEWELRY & WATCHES" i read your complaint and i must say that if you were FAITHFULLY SPENDING $3000 - $4000 PER YEAR with this jeweler and they couldn't work with you in your hardship? then you should've CUT THEM OFF BECAUSE THERE'S NO WAY IN HELL I WOULDN'T HAVE LOOKED OUT FOR A CUSTOMER SUCH AS YOURSELF!

I'm a REAL ONLINE JEWELER in Atlanta, Ga and i give my customers ONLINE JEWELRY LAY-AWAY PLANS, i don't charge my customers RETAIL PRICES either. I feel this jewelry store could've worked with you, but they chose not to, but in the future should you need my jewelry consulting services feel free to contact me here or at my contacts below.

Email: jamesthejeweler@yahoo.com

Phone: [protected]

My Online Jewelry Blog: http://jamesisajeweler.blogspot.com