JC Penney
Reviews and Complaints

I bought two pairs of boots to wear to work. I wore them maybe 10 times each if that and one heal on each boot broke. Its like they were dry rotted and just cracked. Now I have 2 pairs of boots I cant wear. I am highly disappointed. I can not believe how much this company is going down hill. I will make sure everyone knows not to buy Arizona Brand.

I am not happy or satisfied with the services and outcomes I received at JC Penney Salon this evening. My daughter and I called and asked if we could make appointments to get our hair done and was told to come in. The stylist braided my daughter hair too tight. The stylist nails werw too ling and protruded into my daughter's scalp adding to a very sore head. My daughter cried throughout her process of getting her hair done which led the stylist in saying that's why she didn't complete her hair correctly and offered for her to come back in a week so she could straighten it out. My daughter asked the stylist not to put glue on her hair, yet she loaded glue in her uair anyway. Even though my daughter showed the stylist a picture of her desired style, she did not get her desires granted. Her bangs were cut to what the stylist felt would be best despite what had been verbalized by my daughter. My daughter left the salon with a silver hair clip in the front of her head to pull her hair to the side. The stylist stated that she couldn't get my daughter closure right because my daughter was complaining about her head being tender. These things are just unacceptable. We both expect better service from JC Penney. However, we were still over charged. My daughter is so unhappy with the outcome of her hair and I are too.

My hair did not come out successful either. I asked for a side part, instead, the stylist pulled my hair to one side leaving tracks visible stating that I could come back for her to "tweet" my hair later. Even though the stylist was shown a picture of my desired hairstyle, she did not honor my wishes. My bang was too long, she did not use my closure that I had provided leaving visible tracks in the top of my head loaded with undesirable glue.

This was both my daughter and I first experience at JC Penney salon in the Augusta Mall on Wrightsboro road. The outcome of our hair is not what we expected at all. I feel as if I paid a substantial amount of money for the disappointing outcome. For these multiple reasons, I want a refund. Even with a refund, this visit will result in a loss because the weave we purchase has been cut and we will not be able to reuse it. The price quoted to me early during the visit, increased at the end.

We are unhappy customers.
Michelle and Monica
[protected]
May 11, 2019

I've always worn Arizona jeans great fit and durable jeans but I bought two pair of original bootcut this year and both pair have ripped on the inside seam of the right pocket not real happy with the quality of the jeans if the the quality of the jeans doesn't improve I will probably not buy anymore jeans but I really don't want to because I like the fit of them and how long the pairs I've owed the they first come out habe lasted

I bought the bed frame and the delivery day they no call no show, totally disrespectful of my time very unprofessional, so I call the delivery company last mile and very rude they told me I gonna have to wait until Monday, even if it was their fail to deliver i call on Monday bday and told them the delivery has to be before noon or after 5:00pm any day ohhh well bad enough they call Tuesday at 300pm and said they were on their way to delivery, I told the driver the that can be possible I was at work the thing it's until today I don't have my bed grease it's really horrible hassle you have to go through and nobody help you I call coprporate they said it's nothing can be done I was whatttt you guys suppose to protect your customers rights because the delivery company breach their contract since day one no call no show
And I have the probe how many times I been calling them, this is the worst place to buy any furniture or mattress I will not ever do it again, because this is the second time and they still bad as the fist time
Very upset and looking for some legal or bureau business they can hel to do something about it
This is unacceptable

We Purchased a Curio Cabinet on March 16th using my Pay Pal. The cabinet arrived on May 4th damaged, we refused to accept delivery. We called customer service and we were told we had to cancel the original order and reorder. We could not use Pay Pal as they would issue a credit and had to use Debit card for new order. So with the second Curio being ordered on May 4th we have not seen the curio so my wife called JC Penney customer service and the cabinet has not shipped and not sure when the cabinet will ship. It seems to me that a company struggling to survive in todays retail marketplace the most important asset is their customers. My family including children and grandchildren will no longer patronize JC Penny. I realize that you probably don't care but as time goes on and more and more people feel as we do maybe you'll start caring. I hope its not too late.

The JC Penny's store in Washington, MO has stopped carrying your boot cut khakis and black pants. They are now sateen and skinny pants. They are very short and do not give at all in the knees. I've been wearing these pants as work pants for ten years now and they've been perfect for what I do. After pulling them off your shelves and replacing them with the skinny ones, I'm sure you've lost a LOT of business. I've heard multiple complaints from my workers and workers from around town saying that they were upset they aren't in stores anymore. Bring back the boot cut khakis and black pants, please! There's nowhere else to buy them from!

I bought 4 pairs of Arizona Boot Slim cut jeans in December 2018. Out of the 4 pairs, 2 have ripped in the crotch after a few wears and one ripped at the back pocket. None are repairable because of where they ripped. Before this my son had his Arizona's for years before they started to rip which is why we bought them again. This is unacceptable and very disappointing

Jim and I bought the rings at the Uniontown Mall Penney's.We spent just under $1, 000. The rings needed re%sized. The wedding band needed to go from a size 11 to a size 13. The diamond engagement ring needed re-sized from size 7 to size 7.5. It took two weeks for the re-sizing. When. we went to get the rings, Jim's wedding band was OK. My engagement ring was re-sized alright - to a size "5"! How was that possible when the instructions were typed!

When the Penney's employee called me, she was so rude. She told me ONE of the rings came in. I asked which ring, and she said "well I would say it is guys since it is a size 13. I then asked why it was taking so long since we were TOLD it would be two weeks. She then said, "if you read the contract, it can take 3 to 4 weeks". I did tell her I thought she was rude, and asked her name, and she refused to tell me her name. I asked for the manager, but did not get her right then.

We did take Jim's wedding band. And get this, we spend the little less than $1000, and they handed us Jim's ring in a little zip lock plastic bag!

Never, never will I shop at Penney's !

Today was the anniversary gift card/coupon giveaway to customers. The store opened at 10 and my daughter and I and another customer arrived about 3 to 5 minutes after the store opened and no cards to be given. The JCP employee told us that a bus with over 50 people were waiting at the door. I guess she thought we were born yesterday because if there were that many people they would of still been in line when we arrived. She could not of given card to over 50 people in 5 minutes. So that was a load of BS. So does JCP teach their employees to lie to customers? This is not good customer service. Not only did I waste my time and gas. I had to go somewhere else to buy want i wanted. I sure was not going to buy at jcp. Since this seam to be a come on to get you at jcp! I will let my friends and co-workers know what happen!
Jeanne
[protected]@hotmail.com

Waist band shredding, also Hanes product, waist band stretching out, can't wear any more.Should replace both 3 packs. My e-mail is [protected]@gmail.com .My address is DGuest 1802 S. 11 1/2 Road Harrietta Mi. 49638 It seems that you want people to get discouraged with sending a complaint. I've always shopped JC PENNY, and always bought stafford and Hanes products, I believe you should stand behind your product and replace inferior quality.Word of mouth goes a long way. Thank you for doing the right thing.

It is my understanding that Gift Card and E- certificates do not have expiration dates but I submitted two emails to the JC Penney Gift Card inquiry stating that after a $23.94 order was placed on February 07, 2013 #K632-27830 STORE 7302-3 $1.06 should have been left on my account for further use. I tried placing a order in Dec 2018 and I can no longer find my $1.06 and requested help and have received no response from any department pertaining to my concerns. What can be done to resolve my missing e-certificate and to prevent this from happening again.

I had bought 5 pears of arizona jeand back in december of 2018 2 pairs are ripped in the crotch and the other 2 pairs are ripped in the back of the pants they have been warn a hand full of time and i am not satisfied they wher purchaed at a jcpenny i habe bought and worn your pants my whole life and have never had a problem up until now and i feel as i have not gotten my moneys worth

I purchased dark blue denim jeans for my daughter and washed them and my entire load of laundry was dyed by with blue stains. Normally if jeans are going to bleed dye there are special instructions for washing but this particular pair had no special instructions so I had no idea my laundry would end up ruined. I've tried several products to remove stains and nothing has helped. I've washed pants by hand several times and blue ink is still coming out of material.

Your dress shirts suck! They have plastic within them that it is tough to clean my dress shirt collars and they might end up expensively ending up within the trash!
Please, do make the changes to your men dress shirts, so that we can clean within
The washing machine! I do not want to have to pay cha-ching cha-ching cha-ching for pricy clothes every month!

I purchased a tshirt for my daughter at J.C. Penney's. She HAD to have it cause it had pretty good glitter writing on it. After the first wash just like the tag says to wash it, the glitter is almost all gone and ALL over my washer and dryer and the other clothes in the load. The shirt is awful looking now and she won't wear it cause it looks like a glue outline left on the shirt with more than 75% of the glitter missing from the words. I've never had a glitter shirt do this and we own ALOT of them just not this brand. The words were super good now it's missing almost all of it and the outline is very visible.

I have had 3 pair of jeans all less than 6 months old rip from the inside top corner of the back pocket all the way down to the crotch running along the pocket. I have spent almost $90 on these jeans and have $12 pairs that have lasted longer. I do not carry anything in my back pockets to stretch them out or catch it causing the rip. I like the way they fit but 3 pairs ripping in less than 6 months is unheard of. Thank you for your time.

I bought my daughter pajamas and they were clearly incorrectly sown the hem in the pants missed the piece of fabric. Since it was missed by me for a while and my daughter never brought it to my attention until tonight I was wondering what could be done if anything? It is clearly a manufacturer defect when you look at it, the fabric turns out of the hem and back in after a few inches and the hem is in perfect condition.

I bought a pair of Arizona relaxed straight leg jeans for my boyfriend not to long ago, he put the pants on to head to work and the back side from midseam all the way down the left pocket split. I am not real impressed. Kinda disappointed. Anything that can be done about this issue? He doesn't use the back pockets and loves the Arizona brand because of the fit.

I brought my ring in to JCPenny to get a diamond replaced and to get my ring rodium plated and when it came back my ring was hollowed out and so much lighter then when I brought it. This ring was my favorite ring and now I am so upset that anyone could do this and steal the gold out of it. I brought it up to the manager but she wasn't going to do anything for me.
I want to warn anyone doing business with this jewelry depot through JC Penney's
that your taking a chance on letting them work on your jewelry . If it's a nice heavy piece you won't get it back like you sent it!