JC Penney
Reviews and Complaints

To Whom It May Concern:

Hello, my name is Emely Martinez. I am from Lompoc, CA and have a complaint about my experience at the Sephora located in the JCPenney store in Santa Maria, CA. On Saturday, October 21st, 2017 I went shopping to Sephora in search of a new foundation I wanted to try from Rihanna's Fenty Beauty line. When I walked in around 1 PM it was quiet in the salon. Not very many people so I assumed that I would be in and out with what I needed. I went in search of the product I wanted and noticed I hadn't been greeted nor asked if I needed help so I took it upon myself to ask because I thought maybe they didn't see me. When I asked a male make up artist if I could get help with getting matched for a foundation he immediately agreed and began walking with me to where the foundation was located. During that process another female make up artist who was also an employee interrupted him and asked him to go help another customer. Although I thought it was rude that she just interrupted I simply thought she might've been before me. The female employee then tells me she is making a list of people who need help and that I would be first as soon as one of them was finished. I was told to wait so I walked around the salon but stayed close. During the first 15-20 minutes I kept being told by the same female that I was going to be helped soon. I waited an you and 10 minutes and no one acknowledged me or asked if I still needed help. So finally after feeling frustrated from waiting around I went up to another female employee who had blue hair and she was very welcoming and friendly. She heard me out and instantly helped me with a gracious smile and attitude. She mentioned she was the senior make up advisor or something along those lines. I was very pleased with her help and was on my way to the register. The product I wanted was out of stock so she had advised me to order it up front after checking its availability online. The cashier that helped me was a JCPenney store associate not a Sephora associate and I'm not entirely sure he knew how to handle transactions. When ordering the product he didn't ask me for my name or my address on my email even though I tried giving him my Sephora VIB card. I did that transaction first and the order number I got was [protected] which was correct but the name and address location was wrong. I didn't catch this error until I got the email that it shipped where I wasn't given a choice to change the address and name. This is very frustrating because I have never had a single bad experience at the Sephora stores I have been to including the ones inside JCPenney. I would like a refund for this unpleasant experience as well as the product I purchased. I think it's very unfair that I am spending 30 minutes writing a complaint to the company when this can all be avoided with proper customer service training for employees.

Thank you for your order, Nadine
order number: [protected]
order date: 10/21/2017

shipping
shipping address

Nadine Rangel
610 BLUEBELL PL
OXNARD CA [protected]
Phone: [protected]
gift wrapping
no gift wrap
payment
payment information

Visa **********5815
expires 06/19
billing address

Nadine Rangel
610 BLUEBELL PL
OXNARD, CA [protected]
Phone: [protected]
my bag Some items in your order may be charged in separate transactions
status: Shipped
method: HOME DELIVERY
routing : UPS
invoice number : R47555157
attention
THESE ITEMS WILL SHIP FROM THE MANUFACTURER ON THE DATE INDICATED BELOW.
MAT LNGWR FNDTN 270 ONE SIZE
4420293
qty: 1
status: In Stock
date shipped: 10/24/2017

I placed 2 orders on October 12th, it is now OCtober 25th and I have not received either item. I tracked the items daily just for the tracking information to be uploaded, then later pulled and stating that no information could be provided at this time. Which was a complete inconvenience since these items were purchased for a bridal party and didn't arrive in time. After speaking with 6 customer service reps I was informed that I would be getting a call back from a supervisor on Friday October 20th. I allowed 72 hours and never got a call so I then called again and spoke to another supervisor. She informed me that the items were delayed due to a warehouse issue and that she would submit a ticket to see what the issue was. Today October 25th I called yet again and asked to speak to a supervisor just to be informed the last supervisor never submitted for a ticket request. I yet again explained the issue and wanted to know why I haven't received items that were purchased on October 12th, Amanda (the supervisor) that I was speaking to told me that she wasn't able to pull up any tracking information which I already knew because I had been checking it daily, she then proceeds to tell me that I have a few options and if I would like she could issue me a refund, I then informed her that I wanted the items and they are for a bridal party, she then began to laugh and due to my frustration already I told her I didn't think anything was funny. She goes on to tell me that she had a similar situation happen to her recently which does not pertain to my issue nor helping me solve it. I then asked her for her name and hung the phone up. This has been a complete inconvenience for me with the delay in communication and warehouse issues, I have had to go out and purchase shoes for the bridal party the night before ( completely stressful spending 8 hours finding the right shoes for the right dresses) I will not be ordering from jcpenny again and have no intentions on ever shopping here again. Everything was handled very unprofessionally and it's dissaoointing.

I received a birthday gift from and friend. It was a shirt and she gave me the receipt in case I wanted to exchange it. I went to jcpennys in trussville Alabama and they said that if I exchanged it they had to key in the receipt and that the money would go back to her credit card. I didn't want that to happen so they tried to do an exchange without the receipt and it only gave a 24 cent credit. The shirt was around $22.00. That is so wrong. I had picked up 2 shirts to purchase but since they couldn't give me credit on the gift I left with the shirt I wanted to return. How can you get away with only giving 24 cent credit when the receipt said she paid $22.00. She had purchased it 3 days earlier. I am very disappointed in the way I was treated and the way you do business. All I wanted to do is exchange it for another shirt.

Good day:
I have tried to resolve my issue with customer service but I am not getting any where. My issue is that I purchased items at the Fayetteville, GA JCPennys. I already had an account. The sale's rep. ask if I would be interested in increasing my limit. I agree. The sales rep did not increase my current account balance, he reestablished a new account. Now I am receiving two bills for JC Pennys, one due on 25th of the month the other due on the 27th of the month.
I called several times. I was told that a complaint will be filed on my behalf back in September...that was never done. Each month I paid my bill, I would receive a call from JC Penny's credit about my account. When I called back, they did not have all my information for the newly established account yet had the correct information for the previous account. My information was updated, late fees were forgiven I was told I would not received a card the newer account.
I did receive in the mail his week, two red jc pennys card. Prior to the offer to increase, I already had a gold card. I was told I would not get a another card but I did.
I asked several time to simply combine to two of accounts so that I am able to make one payment. I was refused and told one thing a JCPennys staff over the phone and then something other than what I was offered and told was done.
As it stand, I am to receive two bills in one month. The accounts will not be merge because the sale's rep established a new account rather than increase my credit limit.
Again, I am asking to combine accounts as it was not wished to establish a new account just to increase my limit. This was no fault of mines. I understand people may make error but why should the consumer pay for sale reps mistakes, errors and incompetency.
I was last told to go back into the store where and resolve there.

I am totally done! I ordered two table lamps and a floor lamp online during the Columbus Day "sale". After the sale, they were $40 cheaper! Since they were delivered separately, I had schlep to the store twice to return the lamps to get the better price. Tonight I found out they credited me the cheaper price on the return of the table lamps - not the higher price that I actually paid. The jcp.com manger I spoke with via telephone told me I have to go back to the store again for the FOURTH time (the replacement floor lamp was delivered to the store, not home as it should have been) to get the proper credit. The JCP credit card card company's automated system does not even recognize that I HAve an active account. AND when I tried to file an online complaint to JCP.com, I hit "send" after composing a message that fit within their limited characters requirements and it returned an error message that mine can't be delivered on their busy server. No kidding. I do 90% of my shopping between JCP and Amazon. I no longer have any incentive to purchase at JCP much less retain them as my one and only store card. This long term relationship is over.

I ordered 4 items and only received 3 items and did not receive Spiderman Graphic TShirt Juniors Item# 660-2590size xxl . I waited a week after I received the rest of the order to call. When I called they didn't know why it wasn't sent so they wrote a note and supposedly sent the shirt. Another week passed I called again Friday Oct 20th the lady said to reorder it Monday... I don't see why I had to wait this long for a T-shirt ..I needed it as a costume piece. I called today and now T-shirt is way more And I have to pay shipping on top of that! I have never had a problem with online orders. I don't know why I never received an email explaining why I didn't receive shirt or anything.

What. A. Mess.
I ordered some items online from their store.
Needless to say, all my life I have been living in my town, I never moved anywhere, never changed my address (except for college years, but it's been ten years, so it doesn't count).
I don't know how, but they confused addresses and sent my order to someone else. I would have never found it out if they hadn't called me to ask whether I liked dealing with them or not. I had no idea!
I said I never received my order and they were like oooops...
Next iteration was terrible. I tried to find out how to get a refund. They refused. The order was delivered, the recipient signed the papers.
So what? It wasn't me!
Please, stop this mess. It's so ridiculous, guys. I want my money back, I have the right to get it! Scammers!

On the afternoon of October 21, 2017 my boyfriend and I walked into JC Penney at the shops at Montebello. Upon arriving we began to look at the shoes I wandered off to look at girl shoes meanwhile he tried some shoes on immediately an employee came from out of nowhere and made it a point to ask my boyfriend "you like the shoes? Are you going to buy them?" And my boyfriend responded "well yeah I'm not gonna take em" and he came over to me and said "this is messed up why do they think I'mma steal the shoes?" And we saw that same employee walking away and saying over walkie talkie "I'm going to need police sent over here" it was unbelievable not even 5 minutes inside store and we already were being harassed. The whole shopping experience was uncomfortable as if we were the only ones shopping that afternoon, with staff following us and constantly asking if we needed help or if we needed a bag and at some point I responded and said "oh no I wouldn't want you to think we're gonna steal anything by putting something in your mesh bag." When my oyfriend attempted to pay the cashier was even rude enough to say each price of the item we wanted to purchase which was very unnecessary. With any other cstomer he never did that and the implication with that was almost as if he doubted whether my boyfriend could pay for everything. Todays experience at JCPenney was appalling, extremely unprofessional, and the stereotypical measures being executed by employees was even more despicable and only made the representation for JCPenney a very poor and embarrassing one. Every other guest at store was treated with the minimal respect and hospitality that any business gives to it's customers however today my boyfriend and I were singled out and harassed and judged and sterotyped in a very shocking and unacceptable manner

Please see the attached photos of this dump. It appears no one has spent any time nor attention to the men’s section. The photos say enough. Looks like a tornado went through there! I used to spend a lot of money in this store as well as my father. These days there are no ties married with shirts and if there are whomever is doing the matching needs a new job!

I would like to put in a written complaint about a cashier called Esmeralda working on 10/19/17 around 7:00 PM at the children's cashier. I was next in line waiting (under the sign that says line starts here) and this cashier decides to help some other lady who cut in line. When I stated that I was next in line should be my turn, she said she didn’t know what to do and that picking up online orders was closed for the day. I had the other customer yell at me calling me "Bit%$". Two mayor things that are wrong here: 1) if you have a big sign that says line starts here, then cashiers should respect the fact that I am waiting in line and should follow whomever is next in line. 2) Esmeralda lied by saying that I couldn't pick up my online order cause that department was closed. 3) I was educated enough not to follow the insults by the other customer but I believe that employees should know how to handle these situations. Very unpleasant experience at this store of yours.

On Sept 26th I asked a (Queens Center NY Mall) JCP rep if they replaced watch batteries (I bought my Seiko several years ago at JCP and left it in a drawer for over a year and it had stopped). The rep said 'yes, but come in the next day because someone would be there who can close the back (she said she did not have the hand strength to close the back of the watch)'. I didn't go back until the 28th. I approached two reps just standing around in jewelry dept and one told me to go to the end of the store and turn left for battery replacement. I saw nothing at that part of the store and went back to them saying I could not find it. They said it wasn't in the store but across the mall there was a place I could bring the watch to. I was insistent that if I bought it at JCP - and another rep previously told me JCP does replace batteries - that I wanted JCP to do it and not some unknown third-party shop in the mall. They said there was no one there and to come back another day. I asked to speak with a manager. After 10 minutes the rep said she paged twice but didn't get a response. I kept waiting and finally the same rep pointed to another rep and said 'she can do it as soon as she finishes with a customer'. When asked, the other rep "Consuelo" said yes she can change the battery and I gave her the watch and she told be to come back in 20 minutes. When I returned she said there was a problem. She showed me the opened back of the watch with a new battery in place and said 'look at the other side, the second hand is not moving and the new battery in'. She had the watch stem pulled out and kept turning the stem back and forth to demonstrate that while she was turning the stem that the second hand was not moving and said ' If you wish I can send it to our repair - they will look at it and will call you with the repair cost for approval before they repair it. I got that call about 10 days ago and authorized a $99.00 repair charge (even though I paid $250 for the watch when JCP had a sale). I asked the caller what was wrong with it and she said 'it just says mechanical', I have not heard anything from JCP since. Now, here's the probable fraudulent issue - FYI, I bought 2 Seiko's from JCP around the same time. The battery operated goldtone is being "repaired" the other, a silver tone (no battery needed-I just shake it) I wear all the time. Today it dawned upon me to pull the stem out of the silvertone one to see if the second hand still moves. "Surprise" when the stem is pulled out the second hand stops moving. So Consuelo was either screwing with me or she really doesn't understand watches. Given what I just pointed out, I want immediate status of my watch and I don't think I should have to pay for the (false) frozen second hand "repair". I will pay for replacing the battery and I highly dispute the alleged repair fee. Attached is the receipt I was given on [removed]. My name, address, and phone number are on the attached receipt. My email address is [removed]. Please give this matter your prompt attention. Thank you. Ronald Migut

On my back pocket of my jeans the sticking is coming apart. I would like to receive a near pair if possible I bought 3 pairs of jeans and on every single pair the same issue is happening .
This ended up happening over a period of time it started out small but then once the jeans went through the wash I wore them and they began to rip when I sat down in school. I ended up having to go home that day. I am very disappointed with the quality of this product. All 3 pairs of the jeans I purchased have rips in the same spot. I purchased these jeans around the end of the summer and they lasted around 1 week.
I provided pictures but I do not still have the receipt for the purchase because I didn't think to keep it.

My daughter got a pair of jeans as a gift and they were to small. We didn't get a receipt (my grandma had bought them for her.) Anyway, I went to take them back and was told I would get $0.31 for them. I guess if you don't have a receipt you get them at the lowest cost they were sold at. I find it hard to believe they sold Arizona jeans for $0.31. She kept asking for my grandmas number. Not sure why, my grandma is old and pays with cash. She doesn't need to call her. Plus I don't know her number off hand. She made me feel like I did something wrong. All I wanted was to get my daughter a pair that fit. I will not be shoppping at JcPenneys again. This was at the Alliance, ohio JcPenneys on 10-18-17 at about 1:45pm. I can't find anywhere on their website to write them.

Yesterday we shopped at JCP. While my kids were trying on clothes my husband was looking through a rack and the first pair of shorts where odd looking. We looked at them and they were actually someone's old shorts. Meaning someone took JCP shorts and hung up their old stained shorts! This is not the first time we have seen this. Few months back we were looking at shoes and in a Nike box was a pair of someone else's shoes. We took them to a manager and showed him. He thanked us for bringing it to our attention and went on to help another customer. While talking to his other customer he placed the box in the middle of a rack. He then walked off leaving the box in the middle of the rack! In yesterday s visit I was looking around and a cashier called for a MOD is what I believed she said. Once she called for the MOD I heard a lady in heels struggling to walk and sighed "ugh what now". She proceeded to meet the cashier and said "what do you need now?" We were ready to check out. Yesterday the cashier was new and the customer in front of me was paying with a check. The cashier told her I don't know how to process a check can you pay another way. The customer said no I don't have my card please call for help. The cashier finally finished with that customer, rang our items up and while putting our items in the bag my husband saw the security tags on a shirt. She removed the tag and then my husband said and the one under that has a tag. She finished bagging our items. The cashier was complaining about how she could not believe the store hasn't got them extra employees to help. We went home and while the kids where putting up their clothes we found two more items that had the security tag. I now have to go back to the store which is across town. The security alarm never went off. I am very concerned that our JCPENNEY'S has untrained employees, employees who do not enjoy their job, employees who are not keeping an eye on customers which is probably why people are stealing and there is no security. I would hate to be there around the holidays. No telling how many items people will steal and possibly harm someone in the process.

Good afternoon. Just to start out, I did fill out the customer survey from my receipt and asked to be contacted, but nothing came from it. I made an appointment at the JCPenney Salon at the Deerbrook mall via web for Saturday October 7, 2017 at 12pm CDT. I was told the service would be $90. I arrived for my appointment at 11:50 and checked in and was not taken back until after 12:30. From there, I told my stylist what I wanted (a cut with foil highlights). She had to keep asking the stylist next to her for pricing and general application techniques. We got started. I was in the chair from about 12:30-almost 5pm CDT. While doing my highlights she had to keep asking for guidance. What colors should I use, should I start at the top or the base etc. She was very friendly, but didn't seem very skilled. I am thinking because of the time it took to get them done, I never sat under the heat chair. She ended up taking out most of the foils before she finished doing my hair and sprayed my hair down with I believe water. After we were done, she cut and dried my hair. In the salon lights I didn't realize, but as soon as I got home I saw that I still had roots! Picture attached. At the end of the appointment, she went to ring me up. Because I had an appointment, I rang up as $90.00 for foil highlight with cut and she added another charge for $60 for "1 process color" which I don't understand. I was told $90 and that included the highlights! I am very unhappy with what I received. Not only was I charged almost double, but it doesn't even look like I had my hair professionally done. I would like a full refund. Please call me at [protected].

Ordered a bogo recliner set on Columbus day sale. Selected 1 figuring pay for one would include a free one also. Delivery company called few days later saying they had my chair. Called to verify they only had one and called customer service at Penney's. Was told I only selected 1 not 2 and she agreed it was confusing and had been changed to reflect if wanted the free item you must select 2. Asked if she could send free chair still and she said she could but needed my cc #. Asked why cause order had already been paid for. Said she couldn't ship at sale price had to pay full price for one chair to get other one free. That's not what the sale add said and said there's nothing she could do. Told her to cancel my order and I wouldn't be back ever again. I can see why this company is going down in flames. Confusing ads and horrible customer service

Hello my name is Samantha Westbrook. My mother Carole and myself had an appointment satuday October 14 at our local jcpenny salon in Wilton ny in which my mother was to get a hair cut and have her hair straightened while I wanted an updo for a wedding we were attending later that day. From the start the appointment was a disaster. I informed the lady at the counter of the services needed and requested someone who could braid the lady I was given initially rudely stated she could not and she would not be able to help. After being shuffeled around I was given Christine I believe her name was. While she was very friendly and kind she was unable to even get close to the pictures I had provided for reference. After an hour and a half and multiple attempts the result was something I was not happy with, but left the salon with as I had another appointment at Sephora. Although having numerous bobby pins in my hair the style began to fall out with bobby pins falling out as I walked. Eventually I had to go to another salon to have it fixed costing me even more money than the 55 I had already paid. Additionally my mothers experience was just as poor. All she wanted was a trim and her hair to be straightened. Upon completion I was looking at her hair and it was cut uneven several pieces were longer than others and some cut to short. She went back to Sam to have this corrected and again the cut was uneven, she had to go back to her three times to attempt to have it fixed and even after all of that her hair was still uneven in which we had to cut ourselves to correct. Again while the stylist Christine was friendly our experience overall was stressful and frustrating. Paying 55 for my hair in which I ended up having to have redone and 45 for a cut and straighten is outrageous. I would like to request a refund.

I went and bought some items I’m upset cuz after I walked out of store I say a friend and I told her about my buys and she mentioned to me about the Scratch & Save I was like uhhhh cashier didn’t tell me anything about that. All I gotta say is WOW I could have saved more. And sadly there were long lines at the Harlingen, Tx JcPenny. Now I’m seeing commercials about the Scratch & Save going on from Friday- Sunday. Makes me wonder Maybe the cashier didn’t tell any of the customers that paid with her about it :(

This is not the first time I have had issues with online ordering, but now I am completely at loss for the way my situation is going. I had placed an order on September 18, I payed for it to be shipped to my home, when I received it the order was wrong i ordered long pants they sent me short, so I returned to the store said they would still charge me to send them back to my house so I had them sent to the store, I replaced the order on the 27th, because I did not want to pay for the shipping again even though I had to go to the store anyways. I have yet to get the order. I’ve called the 800 # several times which the wait time is anywhere between 40-65 minutes so I optioned for a call back for 2 days I tried this it would call me back then hang up on me saying that I had 56 minutes of wait time left. I tried one more time yesterday finally got someone on the phone for her to just tell me she can’t tell me a date to when I will get them and there is nothing they can do. I was told by the lady I returned them to it would take only 3-5 days which all together has been almost a month to get one pair of pants. I could have got them from China faster. I’ve never ordered from anywhere where I cant even get an estimated day to when I will get them. I can’t get any answers from no one. And if they eventually do come in I’ll waste more time waiting in line for someone to go look in the back to search forever for the package. This happened last time with 2 shirts I ordered took weeks before I got them that’s why I opted for home delivery the last order which has become more inconvenient than anything now. Hopefully someone can tell me something

A friend and I went shopping at the JCPenny at the Richland Mall in Mansfield, OH around 3:00-3:30 today (Oct. 10). We were looking around Sephora, trying out products and I could remember exactly what all I needed. I was pushing my daughter around in a stroller so I had two products in the cup holder of the stroller. One product was Duo Eyelash glue and the other was Fenty Primer. I didn’t want to purchase anything at the time considering that I couldn’t remember what I needed so I decided to put BOTH products back where I got them. My friend and I then walked around JCPenny some more and decided to go look at the home goods located upstairs. We were up there for about 20 minutes and I had even purchased something upstairs. Since I had a stroller we used the elevator and when we arrived at the lower level we were approached by a younger lady wearing black legging, a grey Nike sweatshirt and her blonde hair was put up in a messy bun. She immediately started accusing me of stealing products from Sephora. I reassured her that I did not and she continued to accused me of such an act. I have never been so embarrassed in my life. She was extremely unprofessional and very rude. She then followed us out of the store and continued to embarrass us some more. We then went to another store since we were so shook up. We had to returned to the store and spoke with a manager about our experience and she was no help as well. We then decided to call the store and that’s when we learned about the name of your extremely rude employee. Her name is Kelly and she’s part of the security department. I know for a fact that you can see me put back both items. I was wearing a black and white flannel with a dark purple shirt underneath along with jeans and black Birkenstocks sandals whole pushing a black stroller. My friend was wearing a green shirt, grey vest and jeans with mustard yellow heels. I can promise you that never in my life have I thought about stealing anything nor have I ever been accused of it. I am very financially stable and have nice things so there is no reason for me to steal anything. Also, if I was going to steal anything then why would I continue to stay in the store for atleast 30 minutes? I am a younger looking mother and I feel as if I was somewhat a victim of stereotyping. The fact that the amount of negligence was aloud makes me not want to go into any other stores associated with your company. I can guarantee that neither myself nor my friend along with our families, will be shopping at any of your stores again. Such a shame seeing a once good store turning into such a horrible place.