JC Penney
Reviews and Complaints

I believe JCPenny is systematically mistreating their employees due to their financial state, what they are doing is a traditional money move that occurs when a company losses millions of dollars. I have a daughter employed at JCPenny and she is experiencing some of the same things.

Can a judge accept money? I must say.. I don't believe a word you say. I hope you will get a jail term because stealing is stealing. You are corrupt and your deviant thinking is wrong. My advice: You don't deserve a green card- Go back home.

My goodness...people are very ignorant. Read the fine print! You DID sign up for it.

How does this one problem make them a 'terrible company'?

you did sign up for it!... did you really think that 10 dollar coupon was free?

call [protected] they will get you fixed back up...

Sorry should have bought the care plan see what 9.99- 11.99 would have saved you!

I am not surprised by what you have experienced in the JCPenney company. Unfortunately, JCPenney has a very long history of being racist to their associates as well as the customers. Look at the woman who went to the Southern CA store salon. She came in to get her hair dyed and the receptionist told her "we don't do hair like yours" referring to African Americans. The complaint went to the District Office. Well, since the district manager who was from the deep south and he didn't see anything wrong with what the receptionist told the customer-instead the company, district manager and store manager orchestrated a letter stating that the receptionist just meant "that their salon was not equipped to do your hair" Of course this is when Gloria Allred came to her rescue.
I was an associate of JCPenney for 11 years. I came forward with information regarding an upper management associate's unethical and illegal behavior after months of complaining they launched an investigation and the person was dismissed. I then suffered extreme retaliation-because I came forward. And by the way it wasn't like I could ignore his behavior as he would say he would blame things on me. When he was dismissed it benefited quite a few people because of his racist attitude and unethical behavior many people's jobs were in jeopardy. These same people have not shown any support which I understand they are afraid of losing their jobs. However, as long as JCPenney and companies like them do not have people come forward they will have the freedom as they think they do now to retaliate, cover-up harass employees. Also, want to add that the company's racist attitude can be illustrated by the fact that they continue to promote people to district management positions in their biggest market in the company (Southern California, including LA) with management from the south Louisiana, Oklahoma or Iowa not one DM has been from the diversified market of Southern California. Do they want us to believe that they can’t find talent here in CA? Does JCPenney have a prerequisite for promotion to upper management positions that they must have an accent from the Deep South?

Make sure this is not GE MoneyBank. Penny's tends to use them. If so...

a.k.a. GEMB, GE Moneybank, GE Money, CareCredit, Kwik Comfort, JC Penney Credit, others.

First:
Contact the Office of Thrift Supervision at www.ots.treas.gov
For some reason, GE listens to them.

Next, go to www.complaintsboard.com. Do a search on CareCredit, GEMB of GE Moneybank. You will notice they have a running scam.

1) Their offer is for interest free financing if the balance is paid in full after x-months, usually 18-24.

2) No matter if you mail in your payments, have autopay from your charge card, or direct debit from your bank account, GE will ALWAYS claim they did not receive your payment, or received your payment late. Why? Then they can add late charges! And of course, your last payment is always lost, therefore “you did not pay-off your balance in the predetermined time frame”. Then they try to collect a huge interest payment effective from the inception date.

3) You cannot contact the company via e-mail; they ignore e-mail.

4) You cannot get a response via snail mail; they ignore your letters.

5) If you are willing to sit on hold for 45-60 minutes, and punch in your account number countless times, you may be able to reach a person with a pulse. In most cases, the employees speak/understand English, but are not overly bright.

6) Said person will claim your payment was not received, or received late.

In my case, I had electronic records of every payment. I also paid extra every month. When asked that I provide the proof, I faxed copies of the electronic transaction records as well as e-mailed same. Of course, they "never received it" despite the fact that I was holding the FAX confirmation in my hand and looking at the e-mail receipt.

Advice:
1) If you have entered a contract with these scammers, beg, borrow or steal whatever
amount of money you ACTUALLY owe them. DO NOT PAY INTEREST OR LATE
FEES (unless you actually were late). Send a CERTIFIED CHECK, RETURN
RECEIPT REQUESTED FOR THE AMOUNT YOU CHARGED less any payments
already made. Write your account # and “Paid in Full” on the check.

2) If you did direct debit or credit card payments, close the bank account or cancel the
credit card IMMEDIATELY AFTER the check has cleared or the withdrawal is
posted. They tend to post charge card debits almost immediately.

3) Save all your evidence should they threaten to come after you. However, they won't
because they would lose; I am telling you from experience. I threatened them with
court and was refunded all interest and late fees.

4) Check for class-action suits in your area; there are many going on nationwide.

Here is a letter another gentlemen sent to CareCredit/GE MoneyBank:

To Whom It May Concern:

The purpose of this letter is to file a formal notification of complaint alleging numerous violations of the Consumer Credit Protection Act (15 U.S.C. 1601) on the part of CareCredit, in that CareCredit, aka GE Capital Cons Cardco aka GE Capital Consumer Card Company. GE Capital Consumer Card Co. is a ""creditor"" by definition of 15 U.S.C. 1601-§103-f (Consumer Credit Protection Act) and therefore falls under the federal jurisdiction of the Federal Deposit Insurance Corporation (FDIC). GE Capital Consumer Card Co. has knowingly and illegally: - made a promotional offer of ""interest-free"" or ""deferred interest"" which, by its actions as enumerated below, it had or has no intentions of fulfilling, said offer falling within the definition of Section 226.2 of CCPA.

- levied late fees and finance charges when payments were actually received - and deducted from my bank account - PRIOR to the due date, - charged illegal and exorbitant ""account security"" fees without any form of legal disclosure or explanation as to what those charges may be, constituting a ""surcharge"" under sections 103 and section 167 of the Consumer Credit Protection Act (15 U.S.C. 1601), hereinafter referred to as CCPA. - has instituted retroactive ""terms and conditions"" without proper notification, in violation of § 226.7 of the CCPA. - has provided such ""terms and conditions"" in a format that appears to be a third- or fourth-generation unreadable photocopy consisting of print so small and faded as to be illegible, in violation of § 226.5.

- has made it virtually impossible for customers (clients) to contact them in a timely manner by failing and/or refusing to answer telephone calls for periods of up to 7.5 hours (by placing the customer on hold for such lengths of time) and by failing and/or refusing to provide any means on its web site of contacting CareCredit by email or any other means than an unanswered telephone line. - has acted to quash any meaningful payment inquiries by refusing to provide requested information to the bank upon which payments were drawn, in addition to failing to provide telephone-answering staff as alleged above. DETAILS: Application for the above-referenced account was made under a ""promotional offer"" (Exhibit A - promotional offer), which provided for no interest if the account was paid in full within 48 months.

This agreement was for the issuance of a ""medical credit card"" issued by GE Capital Consumer Card Co, 5300 Kings Island Drive, Mason, OH 45050, to cover dental (oral surgery) expenses in excess of that which were to be paid by the payee's dental insurance. The debt agreed upon was to be $1, 500.00. The first payment was due September 4, 2004 (Exhibit B - statement of payment due).

Payment was received via electronic funds transfer on September 2, 3004 and was deducted from the payee's bank account prior to 2 pm the following business day, September 3, 2004 (Exhibit C - email from USBank, formerly and aka Firstar Bank). The minimum payment on the above account is $45 per month. The defendant states that ""payment is due by 5 pm on the due date"" to ""avoid additional finance charges."" Payment was received and cleared well before that time.

Electronic funds transfer payments through USBank is guaranteed to arrive on the date specificied. This form of payment was chosen specifically to ensure timely receipt of payment, since US Postal Service delivery to and from payee's address is often very unreliable. In four years, I have had no problem with electronic funds transfers reaching their destination late.

The payee then received on Sept. 13, 2004 a ""late notice"" (which bore no postmark and was, in fact, bulk mailed - Exhibits D-1 and D-2 - envelope and late payment notice) claiming that no payment had been received, when in fact, it had. In addition, the payee was informed that a late fee of $35.00 and an ""account security fee"" of $23.25 had been charged additionally. In a document received Sept. 13, 2004, after the contract was entered into, labelled ""Account Security Debt Cancellation Agreement"" (Exhibit E), there is no mention whatsoever of any ""account security fee"".

Payee contends that this ""account security fee"" constitutes a hidden and therefore unlawful interest or finance charge, in violation of federal law. On that date, Sept. 13, 2004, payee attempted to call the phone number provided [protected]) and was informed by a voice recording that ""due to a high volume of calls"" there would be ""a lengthy wait time"". Payee kept the line open and was on hold for 3 hours 47 minutes before finally giving up, unable to speak to single human being during that time.

Additionally, the payee contacted the bank (Exhibit F - email) to notify them of the allegation by GE Capital Cons Cardo that no payment had been received, even though existing bank records clearly documented otherwise. USBank aka Firstar Bank responded to the payee on Sept. 14. 2004 (Exhibit G - email) that it was investigating the matter, then followed up with another communication - also Sept. 14, 2004 (Exhibit H - email) that ""GE Capital Cons Cardco will not discuss customer accounts with third parties"" and suggested that the payee call [protected] - the same phone number which GE Capital Cons Cardo will not answer.

An additional payment of $55.00 was made by the payee and received September 17, 2004 and deducted from the payee's bank account on Sept. 18, 2004 for the payment of $45.00 due October 4, 2004. No statement was received for a November payment, due Nov. 4, 2004; however electronic payment was made and received Sept. 29, 2004 in the amount of $100.00 (Exhibit I - details of USBank transaction printout), even though the payment due was $45.00. For the December payment, due Dec. 4, 2004, an electronic funds transfer in the amount of $100.00 was scheduled to be received Nov. 18, 2004, though the amount due was $45.00.

On November 12, 2004, payee received a statement from GE Capital Cons Cardco (Exhibit G - statement) claiming no payment was received for October and that a late fee of $35.00 had been assessed, as well as a ""finance charge"" of $106.64 and an ""account security fee"" of $22.38. The payee was also informed that the ""promotional offer"" had expired on an unstated expiration date, in violation of the agreement made and the promotional offer (Exhibit A). Also on November 12, 2004, the payee again attempted to call both toll-free numbers provided and was informed by a recorded message that ""due to a large volume of calls"" there would be a ""long wait time."" After 2 hours and 17 minutes, the payee again gave up, and on November 13, 2004, sent this document with a certified letter to the defendant.

In summary, payee has so far paid $400 on a $1, 500.00 debt and is informed the balance is $1, 563.13. All payments have been made and received before the due date. The payee asks for full restitution of the unlawful and exorbitant fees in the amount of $463.13 charged by GE Capital Cons Cardco, as well as all attorney fees and costs pursuant to this matter, and for full reinstatement of the ""promotional offer"" terms which were, and are, part and parcel of the agreement between the payee and GE Capital Cons Cardco.

The payee hereby notifies you, under the requirements of the Consumer Credit Protection Act. [15 U.S.C. 1601], that the aforesaid charges of $463.13 are contested for the reasons outlined above and that no such charges will be paid in the future. Payments will be made to repay the original amount of $1500, as contracted, in the time length necessary to avoid interest fees, per your ""promotional offer."" It is my intent to file legal action - as a class action suit if possible - and to seek full restitution and double damages as provided for in the Consumer Credit Protection Act

I made a large purchase at the Catalog Department (JC Penney - Dulles, Virginia) and the clerk gave me a card and told me to apply to the Rewards Program for additional mailings of coupons/discounts at no cost or obligation to me. I had my daughter sign up and then was informed this was a SERVICE OFFERED THAT YOU HAD TO PAY TO OBTAIN. WHO IN THEIR RIGHT MIND WOULD PAY TO GET A DISCOUNT, ESPECIALLY AT PENNEY'S WHERE THEY SEND ALL THEIR DISCOUNTS TO YOU FOR FREE THRU THE MAIL?

I sent numerous emails to their website customer service link and finally in December I received an email stating that my "Rewards Account was Cancelled"...now it begins...the billings started to hit my Visa card in January and again in February...($9.95). I have never used their services or their discounts. I spent 2 hours on the phone today only to be told my account had just now been cancelled (today) and they couldn't tell me how to get the charges reversed or who in their organization or where in their organization I was to call to have it done.

Navy Federal Credit Union has been great in reversing the charges. I think JC Penney and their Customer Service Department STINKS! Do not get taken in on their Rewards Program! I haven't shopped there since!

I agree. I purhcased drapes for my home. After purchasing them I clicked a button on something small on screen that mentioned 10$ gift card or something. The text was in an area about 2" by 2". I thought that by clicking the box I would be seeing more details - not enrolling.

In reality I enrolled.
15 mintues later I called the 800 number to cancle my membership.
They told me I had not yet been entered in the database and they could not cancle me.

I called JC Penney and told them I want to cancle my membership. They told me to call the 800 number I previously called.

I called the 800 number and was told I need to opt out by mail by when I recieved my "membership packet".

I never recieved my membership packet. After returning from an extended vacation and looking at my credit card statements in greater detail I googled "SB *PERFECT HOME SLECT(Services and Merchandise)" and asked that they remove my membership and redact all chargest (from Aug - Oct (3 monthes) They removed the most recent but would not remove the charges from Aug and Sept.

I was not expecting such a hidden-enrollment to be offered by what I thought was a reputable company. Futhermore I am very dissapointed with JC Penney for failing to act on my behalf to remove charges or in some other way compensate me for my time spent dealing with the issues or the un-wanted charges on my card.

In no way did I check a check box indicating I wished to enroll.
Also, I did not recieve the compensation (10 gift card + membership packet) that I was supposed to recieved.

This is clearly not the way to support your customer-base JC Penney. I'm actually fairly shocked that something so shady came from such a formerly reputable company.

I look forward to speaking with higher management in the next 5 to 7 days. (what timelyness!)

I too, have found charges by JC Penney Telemarketing, bbut the charge on my card was 17.98 ? I am in the process of a complaint against them. I do not believe this !

That doesn't seem ethical for a business to do this either. It's still a scam if you have to call to get free rewards after being charged. They probably only did this because you caught them charging you the money. I don't trust JCP.

the jcpenney rewards program IS free.

you signed up for an additional program-- fun family rewards, health extras, perfect home rewards, motor plus, or something of the likes.

those programs are 9.95 per month.

look closely at you billing stmnt from your credit card and you will see a telephone number to call, or call [protected], they will help get you to the right group...

same happened to me -all of a sudden 9.95 started being debited from my account - I never signed up for this and I will not shop on line with J C Penney again

This happened to me too. I will never shop at JC Penney again because of this. It would be one thing if it was solely an issue of tricking people into joining by misleading and hiding what a coupon will cost you monthly, but their web site also has no way to cancel (if you can even log into it) so the only way to cancel is to call and sit on hold for over half an hour. Shame on you Stonebridge and JC Penney. This is terrible business practice. You just lost a shopper for life.

It's happening to me, too.
I cannot believe these people!
Who do I call so they can keep stealing?

I have two transactions 03/05/09 and 04/08/09 for $9.95 each and just now found out who it was. I did not request this, whatever it is. I see by the comments I'm not the only scammed!
I will not be ordering from J C Penney anymore if this is not corrected. I have been ordering online and picking up the merchandise in Cedar Hill, 4 miles from my home, but no more.
My email is: windymac@sbcglobal.net
I never accept offers online when I make a order by phone or online. How do I contact you?
PLEASE get this corrected and removed from my Visa card.
03/05/2009 03/06/2009 Sale SB *PERFECT HOME RWRDS(Services and Merchandise) 24692169064000294990246
$9.95
04/07/2009 04/08/2009 Sale SB *PERFECT HOME RWRDS(Services and Merchandise) 24692169097000504204488
$9.95
This was my last transaction with JCPENNEY
01/28/2009 01/29/2009 Sale JCPENNEY CATLG 9821(Services and Merchandise) 24299169028905415043349
$108.51

At Perfect Home Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to [protected] or by mail to 2700 West Plano Parkway, Plano TX 75075.

Jc Penny would allow to use their name on the email we trust the name
has strangers looking @ our personal stuff. Now you are not responsible. I dont think so, I was decieved into thinking it was you. SHAMEFUL Leonor Arango 727-320-554o

Have you ever used a coupon before?
If you get a coupon from ANYWHERE; Carls Jr, Kohl's, friggin Burlington Coat Factory there's ALWAYS infinitely fine print at the bottom. Coupons are a way to get you to purchase from a department that is not selling quite as well as expected. There's always a condition for the coupon and they are meant to work out for the potential customers who could use them. Just as you got the coupon and it was no good for you, someone else got it and it was just what the doctor ordered. This is not a JCPenny thing, this is an EVERYBODY IN CONSUMER GOODS thing.
Just because YOU did not think to check out the whole coupon before using it does not mean that you have to act like a D-BAG and ruin the day of the young men and women making $9/hr that have to put up with your crap and clean up after you, then bear the brunt of explaining the situation to their superiors when it was absolutely not their fault.
My retail company went out of business and I am still looking for a job with a family to take care of, but it is inconsiderate, condescending jerks like you who make me almost glad to be not working.
Peace Bob

Chris
Long Beach, CA

JCP has lost the art of customer service and they are starting to just rip people off! I'm never shopping with them again I'd try Kohl's they have great customer service and good products for reasonable prices.