JetBlue Airways
Reviews and Complaints

About two years ago, Jet Blue had some sort of arrangement with American Airlines at Boston Logan Airport. I booked the ticket through Priceline. It seemed it was an American Airlines at flight (the ticket said American Airlines by Jet Blue). American Airlines allowed me to reserve seats with my confirmation number. When I got to the kiosk of American Airlines, I found out my actual flight was with Jet Blue. Walking about 1/2 a mile through the airport, found out that Jet Blue had no seats left and made me pay for one! I filed a complaint with the BBB on this, and neither American Airlines or Jet Blue agreed to give me any refund. I should have stopped dealing with them at that point. Yesterday, I called Jet Blue to ask their refund policy. Without giving them any authorization to do so, they cancelled my flight!

When I finally got a chat started with them after being either hung up on or disconnected, they restored my tickets but charged me the full price again since they thought they refunded my ticket. I looked up my credit card account today, and found no refund was ever done, I was charged again. Because I don’t want my flight cancelled again, I’m going to dispute the charges after I return (the charges are pending). I was also told I would have to pay 150.00 for a refund despite the fact I got a refundable ticket paying extra for it. This charge was not done. I’m willing to pay more for a ticket in the future not dealing with this fully incompetent company. To add insult to injury, they kept changing my assigned seat because of some change in flights. Most likely they’ll play the no seats available again with me due to basic incompetence.

As an expert in the airline industry, I have reviewed various customer feedback about JetBlue Airways. While some customers praise the airline for its friendly flight attendants and fair ticket prices, others express dissatisfaction with delayed flights, rude staff, and poor customer service. It seems that JetBlue has room for improvement in ensuring consistent service quality and addressing customer concerns promptly. Potential customers should consider these mixed experiences before booking with JetBlue.

Customer service - I had a booked a flight for 3 family members.  I have a sick family member, and we are trying to go on Sunday, 5/18/25. Due to a real ID issue with my brother's ID, could not travel.  I reached out for help.    In addition to the $100 cancellation fee, customer service told me to avoid the $25.00 service fee I could cancel my brother's reservation on-line.  It was noted that the Employee #87471 told me about splitting the reservation to only cancel 1 of 2 people on the reservation, but this was not the case.  I cancelled both reservations.  I just want to note that this was very poor customer service.  I understand that Delta is helping their customers with this difficult time.  Not only did they not help, but I have incurred a great deal of expense.  Please consider reviewing my complaint.  In addition to the $42.00 charge that I paid for insurance (which will also not help).  I am in need to rebook a flight at 4 times the cost.  My sister is a Mosaic member and will also not be traveling or renewing with Jet Blue.

Had a trip scheduled out of Atlanta, GA on Feb. 16, 2025. Bad weather early morning - our flight scheduled out at 9:54 a.m. - delayed, then delay, then moved up, then delayed. We had a connecting international flight out of JFK at 8:00. The plane arrived at gate at 2:30 - but pilot timed out. Missed our flight - plane left after 7:30 p.m. - no pilot to fly it for almost 4 hours.

test

I am seeking a refund for my FLIGHT #127 from newark to orlando that was scheduled to depart at 2;47PM on Friday APRIL 26, 2024. according to a new law signed by President Biden any delay over 3 hrs domestically will be fully refundable to the passenger.( 3 Passengers total. )

Richard Nielsen

Jeannette Flemister

Lindsay Flemister

Confirmation code is

ARAZKT

My cell number is

[protected]

DearJetBlue@jetblue.com
Information
Travelocity# [protected]
Sprit Airlines
Flight# 844
Confirmation# WG7SSV
Feb 15, 2024
11:59 PM - 03:15 AM
Frequest Flyer: [protected]
1 Bag Checked
Jet Blue
Confirmation# GKPXFR
Feb 19, 2024
03:11 pm - 04:38 pm
Santo Domingo
2 hrs 27 mins
Nonstop
B6 2448 A320
eTicket: [protected]
Frequent Flyer:B6-[protected]
Charged $85
Checked 1st bag (x1) - $35
Checked 2nd bag (x1) - $50
Seat: 26D
Pricing
Spirit Flight 1 price: FLL to SDQ
Traveler 1: Adult $1.00
Baggage fee $53.00
Taxes and fees $82.82
JetBlue Flight 2 price: SDQ to FLL
Traveler 1: Adult $135.00
Baggage fee $85.00 (2 checked bags)
Taxes and fees $120.83
Travelocity booking fee $2.72
Total Paid $480.37
Issue
I was charged for 2 checked bags on Travelocity on my return trip on JetBlue. I have a JetBlue Credit Card and thus my frequent flyer number gives me 1 checked bag free. (Frequent Flyer: [protected]). I called JetBlue who told me “They did not charge me, but the travel agent did”. Travelocity tells me the opposite. So, I requested a refund of $85 which is the cost of for the 1st checked bag $35 and 2nd bag $50. Again, I told them this is unfair. I even said, ok, put me in first class leaving/returning to compensate me. I was told “we can’t do that”. So, JetBlue thinks that I should sit back and pay $85 for something I did not ask for? This is theft!
Now the agent called Spirit, but they will not refund my entire amount I paid for the outbound flight.
I pay my JetBlue credit card on time. This is literally robbery.
I am entitled to not only an apology from Travelocity, JetBlue, and Spirit, but I should get a travel voucher to use for a year.
Virtual Agent
________________________________________
Apr 26, 2023
________________________________________
Virtual Agent
Hi Nigel, I'm your Virtual Agent 👋
10:20 AM
I’m here 24/7 to help with your travel plans. To continue to improve your experience, this conversation may be recorded. If at any point I’m not able to assist you, I’ll connect you to an agent who can. What would you like to do?
10:20 AM
Do something else
10:20 AM
Virtual Agent
What would you like to do?
10:20 AM
View my bookings
10:20 AM
Virtual Agent
Give me a second to gather your info.
10:20 AM
Here are your upcoming bookings.
10:20 AM
•
One way trip to MGA
Wed, Apr 26 - Wed, Apr 26
Itinerary: [protected]
Airline Confirmation: 4BJNUP
See itinerary
Select booking
•
Can't find your booking?
Maybe you booked with a different email address. Do you have different information you'd like to try?
Try with different info
•
Looking for completed bookings?
Welcome back! Looking for your recent trips? You'll find your completed bookings here.
Show completed bookings
•
Looking for canceled bookings?
Remember that trip you planned to take but had to cancel? So do we! You'll find your canceled bookings here.
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Select booking
1:50 PM
Virtual Agent
What can I help you with?
1:50 PM
Resend confirmation email
1:51 PM
Virtual Agent
OK, I sent your email confirmation to [protected]@aol.com.
Would you like a copy sent to an additional email address?
1:51 PM
Yes, send copy
1:51 PM
Virtual Agent
Please enter your email address.
1:51 PM
[protected]@aol.com
1:51 PM
Virtual Agent
OK, I sent your email confirmation to [protected]@aol.com.
1:51 PM
Can I help you with anything else?
1:51 PM
Yes
1:51 PM
Virtual Agent
No problem. What would you like to do next, Nigel?
1:51 PM
Do something else
1:51 PM
Virtual Agent
What would you like to do?
1:51 PM
Check in
1:51 PM
Virtual Agent
I'll need a moment to find that for you.
1:51 PM
Looks like you don't have any upcoming bookings. Can I help you find a different one?
1:51 PM
Do something else
1:51 PM
Virtual Agent
No problem. What would you like to do next, Nigel?
1:51 PM
Do something else
1:51 PM
Virtual Agent
What would you like to do?
1:51 PM
View my bookings
1:51 PM
Virtual Agent
Hang on while I check on that.
1:51 PM
Here are your upcoming bookings.
1:51 PM
•
One way trip to MGA
Wed, Apr 26 - Wed, Apr 26
Itinerary: [protected]
Airline Confirmation: 4BJNUP
See itinerary
Select booking
•
Can't find your booking?
Maybe you booked with a different email address. Do you have different information you'd like to try?
Try with different info
•
Looking for completed bookings?
Welcome back! Looking for your recent trips? You'll find your completed bookings here.
Show completed bookings
•
Looking for canceled bookings?
Remember that trip you planned to take but had to cancel? So do we! You'll find your canceled bookings here.
Show canceled bookings
________________________________________
Aug 18, 2023
________________________________________
Virtual Agent
Hi Nigel, I'm your Virtual Agent 👋
10:17 AM
I’m here 24/7 to help with your travel plans. To continue to improve your experience, this conversation may be recorded. If at any point I’m not able to assist you, I’ll connect you to an agent who can. What would you like to do?
10:17 AM
See cancel options
10:17 AM
Virtual Agent
I'll need a moment to find that for you.
10:17 AM
Here are your upcoming bookings.
10:17 AM
•
Hotel Vicentina
Fri, Aug 18 - Mon, Aug 21
Itinerary: [protected]
Nigel Spence - Junior Double Room
See itinerary
Select booking
•
Can't find your booking?
Maybe you booked with a different email address. Do you have different information you'd like to try?
Try with different info
•
Looking for completed bookings?
Welcome back! Looking for your recent trips? You'll find your completed bookings here.
Show completed bookings
Select booking
10:18 AM
Virtual Agent
One moment while I look into this. It may take a few minutes.
10:18 AM
This booking at Hotel Vicentina no longer qualifies for free cancellation, so if you cancel, the property will charge you $58.49.
10:18 AM
Should I cancel?
10:18 AM
Yes, cancel
10:51 AM
Virtual Agent
Sure, hang on while I take care of that for you.
10:51 AM
OK, I canceled your booking and sent a confirmation to [protected]@aol.com.
10:51 AM
The property will charge you $58.49 for this cancellation.
10:51 AM
Can I help you with anything else?
10:51 AM
No
11:02 AM
Virtual Agent
OK! Do you have a minute to answer 3 quick questions? We’ll use your feedback to improve the experience.
11:02 AM
Take survey
Start over
________________________________________
Today
________________________________________
Virtual Agent
Hi Nigel, I'm your Virtual Agent 👋
3:22 PM
I’m here 24/7 to help with your travel plans. To continue to improve your experience, this conversation may be recorded. If at any point I’m not able to assist you, I’ll connect you to an agent who can. What would you like to do?
3:22 PM
Do something else
3:22 PM
Virtual Agent
What would you like to do?
3:22 PM
See previous options
3:43 PM
Virtual Agent
No problem. What would you like to do next, Nigel?
3:43 PM
Do something else
3:44 PM
Virtual Agent
What would you like to do?
3:44 PM
help
3:44 PM
Virtual Agent
What type of booking do you need help with? This will help me connect you to the right agent.
3:44 PM
More options
3:44 PM
See previous options
3:44 PM
Virtual Agent
What type of booking do you need help with? This will help me connect you to the right agent.
3:44 PM
Flight
3:44 PM
Virtual Agent
Your estimated wait time: up to 2 minutes. Would you like to continue?
3:44 PM
Continue
3:44 PM
Virtual Agent
Help is on the way! An agent will say hello shortly.
3:44 PM
Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.
3:44 PM
Ahmed
Hello, Thank You for Reaching Us! You Can Call Me Ry, How Are You Doing Today?
3:45 PM
I am ok
3:45 PM
Ahmed
I will be more than happy to assist you for today , How may I help? 😊
3:45 PM
Travelocity# [protected]
3:45 PM
I would like to discuss this
3:45 PM
Ahmed
Sure , No worries I will definitely do my best to help you with your request , kindly note that we have to remain connected till the end of the process as if you disconnected earlier you will have to reach us back to re-do the process.
3:45 PM
I have a JetBlue credit card with a Frequent Flyer number that gives me first checked bag free. Yet I was charged for my trip from DR to FLL
3:46 PM
Ahmed
Are we talking about the One way trip to FLL
Mon, Feb 19 - Mon, Feb 19
Itinerary: [protected]
JetBlue Airways Confirmation: 3FARYQ?
3:46 PM
I went on Jetblue to view the confirmation number, and I was "not charged" on their website, but Travelocity charged me
3:46 PM
Yes
3:47 PM
Pricing
Flight 1 price: FLL to SDQ
Traveler 1: Adult $1.00
Baggage fee $53.00
Taxes and fees $82.82
Flight 2 price: SDQ to FLL
Traveler 1: Adult $135.00
Baggage fee $85.00
Taxes and fees $120.83
Travelocity booking fee $2.72
Total Paid $480.37
3:47 PM
Ahmed
Okay but that JetBlue credit card have to be used with the airlines directly
3:47 PM
no,
3:47 PM
its not the credit card
3:47 PM
its tied to my Flyers number on Jetblue
3:48 PM
Ahmed
Is it a future travel credit
3:48 PM
?
3:48 PM
I don't understand your question
3:48 PM
Ahmed
Yes that have to be used with the airlines directly as well.
3:48 PM
You had a flight credit a flight reservation that was canceled with a credit?
3:49 PM
Or only Flyers number on Jetblue?
3:49 PM
I have a Sprit and Jetblue number...
3:49 PM
This is not about a flight credit
3:49 PM
Ahmed
Okay
3:49 PM
Then it have to be done with the airlines directly.
3:50 PM
but "you" Travelocity charged me
3:50 PM
so how can I get the money back?
3:50 PM
Ahmed
Charge for the flight?
3:50 PM
this is very simple
3:50 PM
pleasae remove the checked bag ffee from my return flight
3:51 PM
as with JetBlue my checked bag is free
3:51 PM
Ahmed
As I said I would love to do that but we dont have access on that we as Expedia dont have access on baggage's or seats
3:52 PM
What I can do right now is to cancel this Jetblue ticket for you to rebook that with the airlines directly using the code for them to give discount for the baggage's.
3:52 PM
no, do not cancel it
3:53 PM
Ahmed
I can cancel this with full refund still as we are still inside the free cancelation
3:53 PM
if I cancel will i get a full 100% refund?
3:55 PM
Ahmed
Yes for jetblue yes
3:55 PM
For spirit their are a special discounted low cost carrier, they actually have a different system than ours, They do not grant any third party booking platform to do any modifications/cancellation on there flights, they demand that all actions to be taken directly through them as they have a ticket-less system, unlike all the other airlines, so you will need to call them directly and they will be glad to assist you,
3:56 PM
how much will i get back if you cancel jet blue?
3:57 PM
Ahmed
340.83USD
3:58 PM
but the spirit outbound will stay the same?
3:58 PM
Ahmed
Yes we can keep the spirit the same correct.
3:59 PM
How many bags are you charging me for? JetBlue said you charhed me for 2 checked bags
4:00 PM
I should only have 1 bag going and 1 back returning.
4:01 PM
Ahmed
Nigel we can still cancel this one no worries
4:01 PM
can you answer me... how many bags did you charge me for Jetblue
4:01 PM
Ahmed
Yes im checking that now
4:02 PM
Actually this is not merchant flight for us to charge you
4:03 PM
what?
4:03 PM
Ahmed
Your reservation is charged by the airlines
4:03 PM
Your reservation is charged by the airlines this is charged by the airlines
4:03 PM
this was done through travelocity and she said, they did not charge me, they said "you" did
4:04 PM
can you get a manager online please
4:04 PM
I am getting very frustrated!
4:04 PM
or call me
4:04 PM
this texting is not accomplishing anything
4:04 PM
Ahmed
Nigel the charge didn't even went through as you are still inside the free cancelation this still can be cancel without any charges simple as that , let the airlines say what ever they want to say for sure they will say its Travelocity is fault , but as I said the charges will go through by the airlines as this is a published fare.
4:05 PM
I want to cancel the Jetblue and rebook it, can you help with me that?
4:06 PM
Ahmed
Okay but same rates are not guaranteed
4:06 PM
great...
4:06 PM
Ahmed
So better to keep this flight as it is.
4:06 PM
so beore you cancel it, can yuo tell me what the rate would be now
4:06 PM
so how do I get my money back for my bags? I was charged for 2 bags returning?
4:07 PM
that is not right
4:07 PM
Lester M.
Hi, thank you for reaching out. This is Lester, how may I assist you today?
4:07 PM
I do apologize that you lost connection with the previous agent, there may have been a network issue. Give me a moment to read your previous messages so I can pick up where the last agent left off.
4:07 PM
I didn't lose a connectin, he hung up because I was getting ******
4:07 PM
please read my comments above
4:07 PM
or give let me speak to a supervisor
4:08 PM
Lester M.
Allow me to review your past conversation with my colleague for me to assist you with the best that I can.
4:08 PM
Summary
I bought a ticket to santo domingo
Spirit Airlines leaving
JetBlue returning
4:09 PM
Spirit charged me for 1 checkbag
Jetblue charged me for 2 check bags when I only have 1. Also because of the frequent flyer I am with Jeblue my first checked bag is Free. So I should not have been charged at all for bags on Jetblue
4:10 PM
He suggesed that I cancel the Jetblue flight and rebook it, but it would probably cost me more...
4:11 PM
I don't think that I should be penalized with a higher fare due to a mistake on travelocity part
4:11 PM
Lester M.
I see. Thanks for clarifying your concern. No worries, I can check this out for you.
4:12 PM
thank you..
4:12 PM
Lester M.
To confirm, this is for your roundtrip flight going to Santo Domingo, on the 15th of February, correct?
4:13 PM
This is very simple. I just want a refund of $85 that was charged to Jetblue
4:13 PM
yes
4:13 PM
Lester M.
For security purposes and so I can verify your account, may I know if I'm speaking with Nigel Spence?
4:13 PM
[protected]
4:13 PM
Lester M.
Thanks for providing the itinerary number. For security purposes and so I can verify your account, may I know if I'm speaking with Nigel Spence?
4:14 PM
yes, this is Nigel Spence
4:15 PM
Lester M.
Appreciate you for providing the necessary information, Nigel. Let me pull-up the reservation and check other details. Just give me 3-5 minutes on this one.
4:15 PM
Upon checking the flight details, I see that there was no checked in baggage for your return flight.
4:21 PM
May I confirm where did you avail or check-in your baggage? Is this on our website or the airline's website directly?
4:22 PM
According to the receipt, this his what I was charged:
Pricing
Flight 1 price: FLL to SDQ
Traveler 1: Adult $1.00
Baggage fee $53.00
Taxes and fees $82.82
Flight 2 price: SDQ to FLL
Traveler 1: Adult $135.00
Baggage fee $85.00 (2 bags)
Taxes and fees $120.83
Travelocity booking fee $2.72
Total Paid $480.37
4:22 PM
I am using Travelocity (Expedia)
4:22 PM
I am taking it directly off the page
4:23 PM
Lester M.
I see. Thanks for providing that specific information, Nigel.
4:23 PM
If giving me a credit back is an issue, then put me the larger seats Leaving and Returning since I have yet to purchase seats.
4:24 PM
if not, then a refund is what I need for the $85.00
4:24 PM
Lester M.
No worries, Nigel. Allow me to gather my resources for 3-5 minutes for us to resolve this matter.
4:25 PM
ok
4:25 PM
Lester M.
Thanks for that, Nigel. One moment please.
4:25 PM
thank you
4:27 PM
Lester M.
One moment please.
4:27 PM
Thanks for patiently waiting, Nigel. I will need another 5-7 minutes to check thoroughly the option on how we can resolve this matter.
4:33 PM
ok
4:33 PM
plesae do not disconnect or call me back [protected]
4:34 PM
Lester M.
Appreciate your cooperation on this one, Nigel. One moment please.
4:34 PM
No worries, I will not leave our chat. I do apologize for the inconvenience, Nigel, we are unable to call you as of the moment as this channel is our only way of our communication.
4:35 PM
If you wish to be assisted via call, I can provide you our customer support phone number.
4:36 PM
no, I will wait for you
4:36 PM
Lester M.
Thanks for understanding, Nigel.
4:36 PM
Appreciate your patience, Nigel. For us to resolve this matter, I will need to contact the airline regarding the additional baggage concern and discuss on what is the best option that we can offer to you.
4:46 PM
I called Jetblue already, they said "they did not charge me, that "you" guys did..
4:47 PM
this has been a back forth for over an hour. I had jetblue on the phone
4:48 PM
Lester M.
I see. However, upon checking the reservation details, the charge was initiated by the airline.
4:48 PM
go ahead and call them
4:48 PM
I will wait
4:48 PM
Lester M.
No worries, Nigel. Let me go ahead and contact the airline to confirm about this concern. Just hold on and give me 5-7 minutes. Thank you.
4:48 PM
ok
4:49 PM
Lester M.
Thanks for that. One moment please.
4:50 PM
Hi, Nigel. Please bear with me and I'm still contacting the property. Hang on and I will be needing another 5-7 minutes. Thank you.
4:55 PM
The airline rather.
4:56 PM
ok
5:00 PM
Lester M.
Thanks for that. So we can stay connected, please keep the chat window open. I will be back in a few minutes with an update. Thank you!
5:00 PM
ok
5:01 PM
Lester M.
One moment please.
5:01 PM
Please bear with me, Nigel, as I'm still contacting the airline. Hang on and I will be needing another 5-7 minutes. Thank you.
5:10 PM
ok
5:10 PM
Lester M.
Thanks for that. One moment please.
5:11 PM
Thanks for your patience, Nigel. I wanted to let you know we're still checking on the issue. Please stay connected on the chat and I'll keep you updated within 5-7 minutes.
5:19 PM
ok
5:19 PM
Lester M.
Thanks for that. One moment please.
5:19 PM
Appreciate your patience, Nigel.
5:21 PM
As per the airline representative, they can only refund the first baggage which has a total cost of $35.
5:21 PM
that makes no sense.. I am being charged for something I shuld not be charged for
5:22 PM
Lester M.
For the 2nd baggage, the representative stated that they are unable to refund it due to their policy and you can also check this policy on their website regarding the 2nd baggage is non-refundable.
5:22 PM
I did not choose 2 bags, and my 1 st bag is free,s o why is the consumer (me) liable?
5:23 PM
that is nonsense
5:23 PM
Lester M.
I do understand the confusion regarding this matter, Nigel. However this is the only option that we discussed with the airliner representative.
5:23 PM
that is not an otion, that is a settlement
5:23 PM
then I would like to be put in the larger seats with NO fee
5:23 PM
Lester M.
To confirm, you wish to upgrade your class of service, is this correct?
5:24 PM
without a FEE
5:24 PM
that should be the solution, if you can't refund my $85
5:24 PM
I should get a free ugrade to a larger seat
5:24 PM
Lester M.
Let me discuss this again with the representative.
5:25 PM
this is bad consumer practice and 100% wrong to have a client pay for services he did not ask for.
5:26 PM
and technically it isnt' free since I am paying $85 for services I did "not" request
5:30 PM
Lester M.
I do apologize for the inconvenience this had caused you, NIgel.
5:31 PM
this is beyond an inconvenience. This is alsmost theft
5:31 PM
Lester M.
As per the representative, the only option they can offer is to refund the first baggage with a total amount of $35.
5:32 PM
The upgrade of class of service is not possible..
5:32 PM
so the customer gets the shaft!1?
5:32 PM
If I cancel this trip, will get my entire refund back?
5:33 PM
Lester M.
That's correct, Nigel.
5:33 PM
when will get my refund
5:34 PM
Lester M.
This refund will take 7-10 business days.
5:34 PM
So, let me ask you this. I cancel the trip now, what is my full refund?
5:35 PM
Lester M.
If we cancel now you will be refunded for a total of $340.83.
5:35 PM
but I paid $480.37
5:35 PM
Lester M.
I do understand that you paid $480.37 for your whole trip, Nigel.
5:36 PM
you have no idea how my blood pressure is boiling right now
5:36 PM
Lester M.
However we can only cancel with refund the JetBlue Airways flight.
5:37 PM
I want my full refund!
5:37 PM
Pricing
Flight 1 price: FLL to SDQ
Traveler 1: Adult $1.00
Baggage fee $53.00
Taxes and fees $82.82
Flight 2 price: SDQ to FLL
Traveler 1: Adult $135.00
Baggage fee $85.00
Taxes and fees $120.83
Travelocity booking fee $2.72
Total Paid $480.37
5:37 PM
Lester M.
For the Spirit Airlines, you will need to contact them directly for this cancellation, as they want to handle their customers concern on their end.
5:37 PM
no, You need to call them, since it was booked through your comapny
5:38 PM
Call them just like you called Jetblue and tell them what is happening
5:38 PM
Lester M.
No worries, Nigel, I can contact the Spirit Airlines, regarding this cancellation with a refund.
5:38 PM
I will wait
5:39 PM
I want a FULL refund Lester.
5:39 PM
Lester M.
To confirm, you wish to cancel both of your flight, correct?
5:39 PM
this is UNFARI
5:39 PM
UNFAIR
5:39 PM
I wish to cancel both "IF" I get a full refund!
5:39 PM
Lester M.
No worries, I will do my best to discuss this matter with the Spirit Airlines representative for you to have a full refund for their flight.
5:39 PM
I will wait...
5:40 PM
Lester M.
Let me go ahead and contact the airline to confirm about your request. Just hold on and give me 5-7 minutes. Thank you.
5:40 PM
5:40 PM
As per checking my resources, Nigel, the call should be coming from you as the airline will need some verification to proceed on the cancellation of your flight.
5:42 PM
ok
5:42 PM
Lester M.
No worries, once you've canceled your flight with Spirit Airlines, you can reach out back to us for the cancellation of your JetBlue flight.
5:43 PM
I want you to stay on the line please
5:43 PM
am I getting a full refun with JetBlue?
5:43 PM
Lester M.
Please be advised that the refund for the Spirit Airline is not guaranteed as it will under their policy.
5:43 PM
once again, policy policy. How can this be under anyone policy when Travelocity is the one who messed up my bags...
5:44 PM
Lester M.
That's correct, Nigel, you will be getting a full refund for the JetBlue Airline flight, this has a total amount of $340.83.
5:44 PM
Cancel it
5:44 PM
Lester M.
To confirm, you wish to cancel the JetBlue fight now?
5:45 PM
Lester M.
To confirm, you wish to cancel the JetBlue fight now?
5:45 PM
YES
5:45 PM
Lester M.
Thanks for confirming, Nigel. Again I do apologize for the inconvenience this matter had caused you.
5:45 PM
Let me konw when its cancelled and please provide a cancellation number
Lester M.
Sure thing, Nigel. Allow me for 3-5 minutes to cancel your JetBlue Airline flight.
5:46 PM
5:46 PM
How much did Spirit charge me?
5:55 PM
Lester M.
As per checking here on our end, the Spirit Airline cost 136.82 USD.,
Lester M.
I'm still processing the cancellation for your JetBlue flight, Nigel.
5:58 PM
Please give me another 3-5 minutes on this one.
5:58 PM
while you are doing that plesae send me the address and or fax number where i can file a complaint with Travelocity, JetBlue
5:59 PM
This isn't a blame to you Lester, its the policy of your company and Jetblue
5:59 PM
Lester M.
I do understand, Nigel.
6:02 PM
Again I sincerely apologize for the inconvenience this matter had caused you.
6:02 PM
Appreciate your patience and cooperation with me on this one, Nigel.
6:03 PM
I've successfully cancelled your JetBlue Airways flight and a confirmation will be sent within 24hours.
6:04 PM
You can't give me the cancellation number now?
Lester M.
No worries, Nigel. The cancellation number will be indicated on the email confirmation.

I went on web site to book travel to attend an unexpected family death. I was able to log in select seats and fill out billing information and received a total purchase price. I waited about an hour to check my confirmation email and Amex billing information. Did not receive. I could not get back into the web site to check, kept getting errors. Called customer service and the individual I spoke with was not helpful and wanted to charge me 25 dollars to book and check on my flights.

we tried changing password etc and nothing worked. Again she insisted on charging me additional money for flights I had booked earlier. I wanted to speak with a manger and was not directed to one. Being this was a very stressful time and I needed to get home for funeral we started booking flights. This time the prices increased over 100 dollars all because of jet blue app issue and a very obnoxious individual.

I cannot believe the way I was treated after being a jet blue member for many years and explaining I needed to get home for funeral the next day.

The stress, anxiety I had to endure being on the phone for hours tring to get back home so I can pick up my 86-year-old mother to attend the funeral and way I was treated I want a refund on my tickets My confirmation number was EUWQQV.

I also want you to know I only received credit for one leg of the trip from FLL to Newark on February 7 not the return flight the next day from Newark to FLL

my true blue number is [protected].

Please feel free to Call me of email me if additional information is required.

I would also like confirmation this complaint was received and if forwarded, to whom.

thank you

To whom it may concern,

Complaint – Flight Confirmation #s - CEGQWY & GOMSTY & IOUTAC

The reason for my letter to you is to explain that my sister Elizabeth Marte has been a faithful JetBlue customer for over 15 years. She always books all her trips with JetBlue. However, we are very dissatisfied and disappointed with a call we made to JetBlue’s Customer Service on 2/7/24 at around 7:32pm. If you can retrieve and listen to the call, you will hear our conversation.

We spoke with a Customer Service Agent and Solmarie, Supervisor for over 40 minutes to no avail. Neither of the two individuals we spoke with expressed any type of empathy for my sister’s situation although we explained a profoundly serious matter. I expressed to Solmarie (Supervisor) that they had no empathy and that she did not allow me to speak or express myself without interrupting me.

Solmarie, who when asked if she could provide her last name said she would not be able to provide her last name. However, gave us her “Crew number” as #23350. After I expressed to Solmarie that they had no empathy and that she did not allow me to speak or express myself without interrupting me, she allowed me to speak, but was a bit abrupt. Only at the end of our call did Solmarie state she hopes the surgery goes well. However, since I personally run a Service Call Center and I can tell you that she did not sound very sincere and only mentioned it because of what I had previously stated.

We expressed that my sister's daughter (Martha Venezuela) recently diagnosed with Cancer of the Uterus must have surgery right away. Therefore, my sister Elizabeth had to make an emergency trip to care for her daughter in Florida. Elizabeth Marte flew out on 1/27/24 (confirmation #IOUTAC) because the first surgery was on 1/29/24. Martha’s second surgery scheduled for this Wednesday 2/14/24 at Lake Worth Cancer Center in Florida.

I attempted to attach a copy of the proof of the diagnoses and surgical letters, but this “Share a Concern” process does not give me the option to attach my documents. Nevertheless, if you respond to my email and advise how to submit the medical documentation, I will provide it.

We would like to know if your Company JetBlue would be kind enough to empathize with my sister during the difficult and painful time. We were not asking for a refund, but can the tickets/funds be in the form of JetBlue “Travel Bank” until my sister is able to travel back to her home in New York?

Finally, we would recommend these individuals get registered or enrolled in some kind of training in the following areas:

• Empathizing with customers.

• Dealing with difficult or challenging situations/customers.

Commendation *I must say that I called back today, 2/11/24, and spoke with Ms. Amaranta, Customer Service Representative who was very empathetic and helpful. She was able to help us by cancelling the tickets and refunding them to the JetBlue Travel Bank for Elizabeth Marte’s future travel. It is individuals like Ms. Amaranta that are an asset to an organization like yours. Thank you for having her as part of your organization.

Your response to this concern would be greatly appreciated.

Sincerely,

Elizabeth Marte

A JetBlue Faithful Customer

[protected]@gmail.com – [protected]

My conformation #ijkthc-name usha balrup--my flight was boarded and because of mechanical issue we had to get off the aircraft. From the supervisor down to the staff has no proper training on how to handle situation like this. There was no empathy, it was as if they don't care for the company they work for or the passengers. Every passangers were treated differently some was given travel and hotel vouchers. I tried to speak to one repersentative, she blatantly ignored me and my husband. I will attach a picture of her. I also spoke to her supervisor who told me she will handle the situation because she saw how i was treated however she also did not provided any assistance to me or my husband. We were standed at the airport, our family was already gone and they live four (4) hours away from the airport. I grew up in the usa and i do not know the country. I had no where to go. Your team leave me and my husband sitting there in despair not knowing what to do. I video the entire scenario and i was going to post it on all social media but i thought about it and i decided not to because whatever transpired in guyana does not reflected the entire jetblue staff. I had flew several times with jetblue in the past and i never experience this behavior before so it would not be fair for me to hold the entire airline accountable.

I am a group director for a commerical bank and i was not only belittle but disrespected as well. I am writing this complaint so that you can provided your team the proper training to handle situation like this in a respectfully manner and show some empathy to the passengers.

I am a true blue member # [protected] and i also have a jet blue credit card.

I recently had the displeasure of dealing with JetBlue's customer service, and the experience was nothing short of a nightmare. I booked a flight with JetBlue but had to cancel due to unforeseen circumstances. To add insult to injury, not only did they charge me a cancellation fee of $200.00, but they did it twice! Yes, you read that correctly – I was double-charged for a cancellation fee.

Upon realizing this error, I contacted JetBlue's customer service with the hope that they would swiftly resolve the issue. Unfortunately, my interaction with the customer service representative, Jameson Smith, was far from satisfactory. Not only was he unable to provide a reasonable explanation for the double charges, but he also seemed completely disinterested in assisting me.

As if the double charging wasn't enough, I discovered an additional charge of $270.00 from JetBlue on my bank statement. When I questioned Jameson about this mysterious charge, he fumbled through his words and could not provide any clarification. It's shocking that a company of JetBlue's reputation would allow such incompetence within their customer service department.

The frustration I experienced in trying to resolve these issues with Jameson Smith and JetBlue's customer service is beyond words. I expected a certain level of professionalism and competence, but sadly, it was sorely lacking. It is disheartening to see a company disregard the concerns of its customers and fail to take responsibility for their mistakes.

I strongly advise anyone considering JetBlue for their travel needs to think twice. The lack of accountability and the appalling service I received from Jameson Smith have left a lasting negative impression. JetBlue needs to address these issues promptly and ensure that their customer service representatives are adequately trained to handle such situations.

My 81 years old mom and I booked flights on October 6 to Santiago DR. when we arrived at the airport our flights were changed on the pretenses that we arrived late. The flights were for 3:55PM and the representative claimed that the airplane doors closed at 2:00PM. We were booked for 9:55PM and that flight was delayed as well. It seems that your airline changed the flight to accommodate other passengers that was next to us but to avoid giving us any compensation she lied. On our return fight for it was another nightmare. It was delayed because of mechanical failure, and we had to wait in the plane for hours until the plane was fixed.

I decided to book another flight for February 13, 2024, at 8:00 PM and received an email advising me that my flight for February 13, 2024, has been changed from 8:00PM to10:45PM it seems that your company has the habit of not respecting your customer's time. None of the options given to me are suitable for me. I expect to have the options of cancelling my flight without having to get a travel credit and receiving my money back. It is absurd that JetBlue changes flights and customers have to deal with their incompetent services.

Booking # GURXKR. My flight into JFK was delayed, I had an international connection which I missed. I was rebooked on another flight 24 hours later (the only flight to that airport) by a JetBlue representative in the airport; I was told I would be eligible for a refund for a hotel stay of up to $250 (which I had to find, book, and get myself to and from), just call 1 800 Jet Blue. When I returned to home (USA) 15 days later, I was sick. I was able to call 10/27/23, first spoke with "Lenox" who told me to call Aer Lingus as they made the reservation. Aer Lingus told me to call JetBlue as it was their responsibility. Called again, spoke to "EXEL" who told me he was sending a form via email for me to complete. Did not get it. Called again on 10/31/23 (3 times now) and was not told, I am "ineligible for a reimbursement" as it would have had to be requested "ten days from time expense was incurred." Nobody conveyed there was a time limit when JetBlue rebooked my flight. I was also still overseas on a trip at the 10-day cutoff I was never told about. This cost me $400 extra (because hotels in NY are expensive and I have to eat) and I missed a day of an event that had been planned for 2 years. I only want back the $250 I was initially told I was eligible to receive. Can you just do the right thing and please reimburse me?

I travel out of Guyana last Friday night with JetBlue1966 and I paid online for my 2nd bag 1st bag was free. I weight my bags at home, and I was with in the weights. when I check the counter agent said I have overweight I have to pay 150usd I didn't get the opportunity to balance my weights so my bag weight could be correct because she keeps insisted, I must be paid for the overweight so i paid 45usd online and 150usd total is now 195usd for my bags. As I am JetBlue member and credit card holder of JetBlue. I shouldn't be treated as I did by the agent. I would like to get some kind of credit for being a member. My phone number [protected], email [protected]@gmail.com Thanks for co-operation, Komal Ramkarran

I had Travel Bank Credits expiring in September and booked two flights.

I had a bunch of health issues over the summer that are still ongoing, I purchased and paid extra for BLUE in case I needed to cancel.

I cancelled with the intent to book a flight elsewhere later in 2024 due to health issues.

Upon cancelling they said I would be refunded to Travel Bank and asked if I still wanted to cancel.

I agreed to cancel - being I was being issued the credit. I received two emails saying I was being refunded and credited.

When I checked my account I was not refunded and the amount was $516.62

I contacted customer service who said my credits expired. I explained I purchased tickets before the expiration and paid extra for BLUE

and that I was not informed this when I cancelled.

I was told I would be refunded

All the customer service person could tell me is I got an email in September. I only received an email saying my points were to expire not that I can't get a refund on new tickets.

And when I cancelled why would they tell me I was being refunded!

Now they want to tell me I lost over $500 what a scam

Thank you. Please allow me a few minutes to check on this.
sure
October 17 at 12:46 PM
I do see that flight 2251 on 13OCT was delayed. You changed your flight to 14OCT instead of taking the delayed flight. Your reservation does not qualify for compensation.
what?
I waited for nearly 6 hours before I changed the flight which was delayed over nine times.
it wasn’t clear to me that learning the flight was going to leave a 10:30 PM that the flight was going to leave at all.
I'm sorry. The flight has been fully reviewed and anyone who qualified for compensation received the compensation. I am not showing that your reservation qualified.
that and the fact I had my 16 years, and his friend is the reason I changed the flight rather than wait until 11:30 (which is when the flight took off)
I completely understand. You had that option to change, and you did what was necessary.
yes, after 6 hours.
from what I read on the website, after 3h hours there should have been a $50 travel voucher,
Since you changed to a different flight, your reservation does not qualify for compensation.
I just want to 100% clear that JetBlue is going to absolutely nothing in this case.
This is the worst customer service I have ever heard of. I am beside myself that this is how JetBlue conducts business!
A person waits 6 hours, and gets nothing at all, nothing.
I do apologize. The review is complete, and your reservation did not qualify.
I'm sorry for the flight disruption you experienced.
disruptions ? That is not the word I would use to describe what happen.
I have to say, again, this is the worst customer service I have experienced with an airline, and to be just pushed aside that it was "disruption" totally minimizes the impact this had, due to JetBlue’s fault, is insulting.
It cost me a days’ vacation with my son, it created a cost to me by losing one night stay at a prepaid hotel.
And all JetBlue does is apologize (only after I contact you btw) for a "disruption"!?
This is what JetBlue considers "customer service"?
Having a flight delayed or canceled is never what we want because it does make a big impact to our customer's travel plans and again, I do apologize for the inconvenience.
This is unacceptable, and it does render your apology insincere.
My apologies are sincere, but I cannot change that your reservation did not qualify for compensation after the review was completed by a separate department.
Terrible. I have nothing else to add.

I have been trying for months to get previous flight rewards points. The people on the CHAT are not willing to assist. The information is as follows:

Robert LeDonne

Rewards Point ID #: [protected]

Flight Confirmation: CSRAKJ

Departure: LGA on 7/3/23 arrived at TPA

Arrival: TPA on 7/6/23 arrived at LGA

Thank You

Robert Ledonne

[protected]@nycourts.gov

I'm tremendously disappointed and upset with JetBlue. I booked a flight to Bermuda on 9/24/23 (Confirmation code CLKQWL) and the next day they cancelled that flight without sending an email notifying me of this cancellation. When I was checking my flight schedule on my app, I noticed there was no return flight back to RSW from Bermuda. When I called the agent, he informed me that he didn't know why this happened but had to charge me the full rate and couldn't give me the amount I originally paid. This is an unfair trade practice and I want to either speak to someone about this or email the proper person who handles things of this nature.

Can you please give me either a phone number or email address that I can send my issue to?

Thanks,

Tim Viega

Our flight experience for the first time was horrible. Our flight (2088) was delayed several times from the original booking. The first change was ok from 6:00am to 10:48 on October 5, 2023. To arrive to the airport in a timely manner to find out the plane was having issues on October 4 but I was not made aware. If this problem existed the night before, we should have been notified, giving us accurate time to change our flight or make other arrangements. We had plans for October 5 to be to our destination in New York. The delays change ever hour. We finally left Jacksonville around 4:00 pm which caused us to miss our show. I spoke with several employees and no one was considerate in this situation. I’m requesting a full refund for our Broadway show and a full credit for our airline tickets. Thanks in advance for your prompt attention. My mailing address is 225 Knight Road, Midway, Florida 32343. I can be reached via email at [protected]@gmail.com or via phone [protected].

Sincerely,

Treneasia Parker

My Receipt

Print Receipt

MJ (NY)

Thu • Oct 5 • 7:00 PM -

Neil Simon Theatre - New York, NY

Standard Ticket

Sec ORCH, Row V, Seat 13-19

USD $134.00 x 4

Fees

USD $3.20 (Order Processing Fee)

USD $13.50 (Service Fee) x 4

Ticket Delivery

Mobile

Free

USD $593.20

Billing Information

TALLAHASSEE, FL 32303

Booked a flight to Vegas for Sept 26 plane was to have single mint pods booked mint was traveling alone the single pod was reason I booked mint The plane change ruined the whole experience sat next to a stranger could not relax and enjoy the flight I have flown mint many times with my boyfriend so the two seats were never an issue this I was going to purchase just an extra seat to have a space between myself and the other passenger But saw single pod seat and booked it cost over a thousand I love mint but this experience was horrible

I arrived over 2 hours early on Sunday, October 1 to travel on flight 1873 from EWR to LAX, scheduled departure 8:30PM with 11:30 arrival. I paid extra to fly on jet blue so I could be on flight.

Flight was on time, and plane arrived at gate 34 and all look good, until Jet Blue Management decided to provide plane to people waiting for earlier flight where plane had mechanical problem.

I was not provided any opportunity to go on my flight at my time of departure, and jet blue just moved everyone from gate 34 to gate 30, and provide a delayed boarding of 10:30 which pushed out to 11PM.

Arrival pushed out from 11:30 to after 2:30 once bags were provided.

I lost my ride and needed to take half a day off from work because of being so tired, because of the late arrival which got me home after 3:30AM.

I recently acquired a Jet Blue credit card, which I purchase tickets with to I can travel between LAX and EWR or LAX and Logan International, but now I have to wonder if I made a good decision if this is how Jet Blue treats its customers.

Please provide what Jet Blue can do to make this write.

Your JetBlue confirmation code is

FYESZL

John.m.[protected]@gmail.com

Liars liars liars.

My husband and I had a flight from Las Vegas to JFK that was delayed from September 8th 1pm to September 9th 2pm. I am pregnant and lived enormous stress because of the unprofessionalism of this ridiculous company and its employees.

Instead of making a pregnant woman wait for hours in the queue to get a voucher for the hotel and food, the employees at the airport told us: that we can find a hotel and pay it ourselves for a maximum of 250$, we can eat for maximum 12$ per meal per person up to 3 times a day, we can take a cab for a maximum of 20$ and we will be compensated an additional 350$ each for the flight. They ensured us that we can pay for these ourselves and we will get reiumbursed once we call Jetblue.

So we did not wait in the queue, we went to bed after waiting for more than 12 hours at the airport.

We call JetBlue now and they tell us we only get reimbursed 25$ each! Are they kidding? What is this ridiculous company? When we called another agent, he literally lied to us because he did not know what to answer and told us we will receive a refund which we never received. We want our reimbursement for everything we paid because of this company's problems and lies. It caused so much stress and anxiety that couldve been avoided.