Jeulia Store
Reviews and Complaints

I received my order and was highly disappointed with its quality. I then contacted Jeulia and told them that I wanted to return everything for a refund and they promised that someone will contact me regarding return process.
Several days passed and no one bothered to call or email me.
So I contacted them again and asked for a return label and address and they said that I'll get all the instructions via email. They said that could take a couple of days.
After another week of waiting I asked to speak with their manager, but they said that was a confidential information. These people are ridiculous and cheaters, they did everything to stop me from getting my refund! Horrible!

I purchased two rings in December for myself for Christmas. One ring was so large, I contacted them to exchange it. After several contacts, I got their online chat, was able to get instructions to exchange the ring. I pay an extra $20 to Paypal for expedited shipping. The ring was their most expensive $239.00 Mermaid Ring. I mailed it back and used all their instructions. I contacted customer service on their web site chat, gave them the tracking number. I waited several weeks and still received no ring. I contacted them and left several messages. Finally, I got a hold of a real person in March. They said they needed the tracking number. Some where during the weeks of waiting, I lost the tracking number. It was not with my other paperwork. I even insured the package. Once lost, the US Post Office cannot find a tracking number so I put in a lost package request. Jeulia has all my emails and requests. Finally, I contacted Paypal to see if they could help. Help, somebody.

I purchased this set because it looked like good quality and a nice ring. The presintation upon arrival was nice and the ring looked good for the first few weeks. The prongs started moving and it became dull looking. I notified them to bring it to their attention and that I would rather have a differsnt design so I didnt take a chance with the prongs again. They told me I would need to pay to shil the ring back, pay the shipping on the new and pay an additional $50.00. When I told them I didnt feel I should have to pay a difference on the rings as they had the same value I just used a coupon at the time which was still valid so apply it to the new. I also told them that I shouldnt have to pay both shipping costs. They then told me that I would just need to pay an extra $40.00. Again I asked what the amounts were for. I recieved an email back verifying the ring size, I confirmed and never heard from them again. I was under the impretion they were sending out the new ring so I waited. I did continue to wear the ring as I was waiting for the new arrival. Then I noticed beyond my first complaint there are now missing stones, the ring is now all bent from wear. I emailed them again to check status and sent them this same picture. They only responded with their 30 day policy. I remindex them that I have been trying to exchange it for some time now and that this is not because I changed my mind its because of the bad quality and they then reaponded again with the 30 day return still stands.
I am very upset that I spent money on this set to have no customer service and an embarrasment of a ring to wear.

Don't bother ordering anything rose gold. It comes off in a few months. And they won't do anything about it. My sapphire is dull and they said they'd replace it, but now they're saying since it's been over 30 days they won't do anything. They wont give me a customer service number to call, and the emails seem to be computer generated and not an actual person who cares about the product or the customer. I'd suggest finding a different company to buy from. Way to go with the customer and the product.
I don't wear it on the shower or while doing dishes.. it just rubbed off with normal wear.

Now seeing they're not even based in the US, but came with a shipping and return address in California. They're in CHINA!

Do not waste your money here, Jeulia is a terrible store, definitely not worth the money. I decided to order a present for my girlfriend from Jeulia and was highly disappointed with my purchase. Item looked nothing like picture on their website, it was poorly made and looked super cheap.
I decided to return it and get a refund and was surprised when they refused to accept it back.
Jeulia was pretty impolite and said that I have seen pictures and it was my decision to buy from them. Yes I saw pictures, but as I already said, items on their site looked different! Better stay away, Jeulia is a bad place, items are pure garbage and support is even worse than garbage! Avoid!

Fell inn loveeeee with a ring. However when I recieved it the stone was huge so I attempted to call their offices for at least a week, no answer. Finally someone answered on facebook of all places. They agreed to an exchange at no cost to me, which really made the situation so much better.
We agreed that I would ship it back and the rest would be taken care of.
I ship it back, and message the tracking number from usps as they requested.
They confirm it is on the way to them.
Later that night, they message me saying I will need to pay an extra 40 dollars for them shipping it back and an additional fee for a different ring!
After my ring and exchange was already approved and they said so in that exact message!
When I sent screenshots of this exact conversation, the representative ackowledged them waiving the fees and proceeded to again tell me that the fees are not waivable, again after I sent the package back!
Now I am out $150 ring that I orginally bought and now they are going back on their own word of not having any shipping or extra cost added and that everything would be taken care.

So disappointed, will never reccomend and will never do business with them again.

Order placed for a bride set and a ring for my future husband, we've decided to order them as we found in love with the design.
We've read everything and we clearly knew what we were ordering, rings set in silver with created white sapphire.
I want a to a jewl shop in order to obtain the size of my finger, unfortunately the sales person made a mistake and told me a 7 then as this is a large set, other a 71/4, which I did.
We received very quickly the whole, in a very nice box. everything is ok with the ring of my future dh, but mine is too small... of course, as I didn't had t he right size.
I contacted jeulia by chat as nobody was answering the phone, explained the issue, the person was really nice and told me no issue, simply return it to :
(first name)： wnzak
(last name)： xia lin
(address)： 20275 business pwky. #y2832
(city)： city of industry
(state)： ca (california)
(zip code)： 91789
(tel)： [protected]
I was a bit surprised to have a individual name and not the name of the company. I want on ups website to schedule my deliver and issue the bar-code for the return and then this is where the nightmare started, as ups clearly say on its website that this address isn't valid for delivery. I check on dhl, same issue, then on usps, same issue again...
I contacted them back via chat but then surprise nobody replied.
I had a llok on their website and found another address right here https://www.jeulia.com/contact-us.html which is (today) :
D help? we're here

[protected]@jeulia.com
tollfree no:+[protected]
5160 rivergrade road #v4397, baldwin park, ca (california), 91706, united states.

Ouawww another address, another number... then I informed them by chat that i'll send back the package there, but nobody replied.

This is only when I sent back the package, send them the link to the usps tracking number that they said, oh no sorry this is a wrong address, you can't send it there, used the provided address.

I've explained them tons of time that the provided address isn't an accepted address nor validated by ups, dhl nor usps... but they don't care.

When my package arrived at destination, by chance usps had a forwarding address between baldwin park and city of industry... but at city of industry, nobody then again a forwarding address, guess to where? baldwin park... i've the proof with all details, date, time, etc of all the tentative done by usps.

I've called jeulia many times but they don't care at all, they have been informed that i'll engage a lawsuit against them, not really linked to the value of the ring, but for the principle.

I've explained them that we're waiting them for our wedding, may 1st... they don't mind at all...

This is a very bad customer experience, this company has found a stratagem in order to ensure that your return will never reach their office, which in fact isn't in california but in hong kong...
And yes their cs only reply as hong-king time.

Now i'll fight for my refund, but i'll also informed everywhere that I can on internet, fb etc about what this company is doing!

Stay away...

Checkout is dangerously fast, correspondence with customer service is poor and their refund policy is a hassle - not hassle free! Returning a product from Australia to California is cost prohibitive if it's coming off the purchase price. That's understandable had my request to cancel my order come after I had received the product. As far as I was notified, it did not.

1. The checkout process seems to skip a vital step where the customer can review their order before they make their final commitment. As a result, I was pushed through PayPal immediately with no option of taking a step back unless I began a PayPal dispute, which I did. My cart had an extra ring in it at the wrong size from a previous browsing day but I never noticed that until it was too late. The ring sizes were wrong and it took a great effort to have them corrected. They would not do a thing until I revoked the PayPal dispute. That would have been necessary if the check out was set up better for the customer, not the company that's ready to grab your money before you can blink. Be careful!

2. I placed my order on April 6 and by April 18th I had still not received a shipping notification or any correspondence to indicate when I would receive the product. A contradiction to their claims of fast service. At this point I started to get a bad feeling and decided to cancel my order. My correspondence was not answered. However, the following day I received the 'shipping notification' ironically with my request to cancel in the same email below the body of the shipping notification. Alarm goes off...

3. The rings arrived... and what a disappointment. My whole experience with this company has been a series of disappointments actually.

Products Ordered:
Look nothing like the advertised images. The stones are very clearly costume junk making them expensive in the long run.

Rings ordered:
1. Jeulia Classic Solitaire 2CT Cushion Cut Created White Sapphire Engagement Ring
2. Jeulia Solitaire Two Tone Round Cut Created White Sapphire Enhancer Wedding Set

I emailed immediately after receiving the shipping notification again stressing that I had previously requested my order be cancelled. I received a reply whilst I was on their live chat at their site.

-----------------------
The reply email:
Dear customer

Thanks for your support on Jeulia Jewelry.
Sorry to inform you that we won't accept your refund due to the replacement
Then you can view the return policy here, http://www.jeulia.com/30-day-return-policy.html
If you have any other questions, please feel free to contact us and we'll reply you within 24 hours.
Thanks and best regards
Allen
Customer Service Department
------------------

The Live Chat conversation was circular and a waste of my time. I was asked to submit images of the rings to make sure they were new, unworn and still had tags on them. I complied. I was told I could return the rings but that I would have to pay for the S/H from Australia to California. That will cost me nearly as much as the rings making the option of returning the rings I had cancelled - pointless. My pleas for understanding were met with argumentative comments and twisted facts.

It would seem this company is uninterested in customer service.

The ring arrived quickly, but was very poor quality. I immediately followed the instructions for returning the ring. It took them over 30 days and multiple emails before they gave me the address to return this item. Then they said since it was over 30 days, they wouldn't accept the ring. Awful quality. Awful customer service. DO NOT BUY FROM THIS COMPANY.

I purchased a ring set and wanted to return it, as I wasn't happy with the look. I contacted customer service and they responded immediately. Once they knew what I wanted, the return emails were a long time in coming. This has been going on for over a month and the issue still hasn't been resolved. They claim 30-day hassle free return", which is a total farce. I am now contacting the Better Business Bureau, PayPal and also my bank. NEVER DEAL WITH THESE FRAUDSTERS!

We purchased on Jan 23, requested a refund on Feb 2. They delayed responding for at least 10 days, then asked why we wanted to return. We replied immediately, and another 10 days passed before they offered an exchange. We declined and demanded money back. They did not respond. I submitted multiple requests, and then on March 31st they finally told us they could not refund because it was past the 30-day window.

This company gets and F rating from the BBB and multiple online review sources. They are actively engaged in fraud and graft.

I am extremely disappointed with Jeulia and mostly with their service. I spoke with their rep about a refund, but they simply did not want to listen.
My ring was too big and I wanted to get a refund. They offered a me a replacement but I didn't want to risk, then they offered me a discount and later a partial refund, but I insisted on a full refund!
They finally agreed but I never got my money back. They stopped replying. I can't believe Jeulia is allowed to do business, they are terrible and unprofessional. They sent me an incorrect size ring and that was their fault!
I don't know what to do, I have a ring and I can't even wear it! The whole situation is beyond ridiculous!

I ordered a ring on February 5 and finally on February 22 was told that it was still processing. I requested a cancellation of my order on February 22; on February 27 I received shipping notification. I emailed and called in once I received the ring since their sizing guide is completely messed up (another complaint) and it told me to order a size that is WAY TO SMALL. I was provided an address to return the ring to but no response to my question about receiving my credit due. I finally received a response via phone call and also in a chat message that if I returned the ring I would receive my credit. Keep in mind their sizing guide lead me to order a size 4 which isn't normally refunded against but since I had requested a cancel of the order 5 days before shipment I was informed that I would receive a refund.

I informed them of the shipping tracking and also emailed them on the day it delivered...1 week later and I am contacting them to find out about my refund. This morning I received an email stating that since it was a spacial size (4) I would not qualify for the refund.

This is WRONG! I sent them the chat room communication (since I screen-shoted the portion that stated I would receive a refund) and informed them that during 2 communications (phone and chat)with their company I was told I WOULD receive my refund and to please process...still waiting!

To be honest I was surprised when I found all these reviews! I was shocked and upset when I thought that there was actually a chance to avoid all this mess. Well, lesson learned. Next time I'll read the reviews before I decide to buy anything online.
I am not a big fan of buying online, because there is always a risk and I hate wasting money.
But I found really beautiful ring on Jeulia website and thought that it would make a perfect present for my wife. I made my order and later it got cancelled. I did not receive any explanation and no one from Jeulia contacted me personally. Refund was promised but wasn't given. Jeulia is the worst store ever! They are nothing but cheaters! Please stay away!

20275 Business Parkway #Y2832
City of Industry, Ca 91789
[protected]

5160 Rivergrade Rd # Y2832
Baldwin Park
California
United States - [protected]

Two different address, different cities but the same suite# how ironic.
when talking on chat to Jeulia they state that the address in Baldwin park in there warehouse. how are you able to get the same suite # for two different buildings in two different cities in CA?

Agent Crystal has joined the chat.
[23:01:36]
Crystal: Hello, welcome to jeulia, how may i help you? :D
[23:03:01]
Gina : You have sent me a false address to send back my damaged ring and wondering if the BBB would like to hear all the negative feedback that you guys are getting for scamming the public. I WANT MY MONEY BACK FOR YOU CHEAP PRODUCT
[23:03:05]
Crystal: What address did you get?
[23:04:34]
Gina : 20275 Business Parkway #Y2832 City of Industry CA 91789 this address does not exsist in the USPS and other sites show a different address
Agent Crystal has sent a file: return address.png
[23:06:41]
Gina : what is this address 5160 Rivergrade Rd # Y2832 Baldwin Park California United States - [protected] with the same Suite #
[23:07:00]
Gina : Yes I can look on the google as well
[23:07:21]
Crystal: It is a valid address.that is our warehouse address..we use that address for years
[23:08:14]
Gina : can't ship product back to the City of Industry not valid for UPS, Fed EX and USPS none will allow shipping there
[23:08:36]
Gina : I work for the USPS and I would know
[23:08:57]
Gina : NOT VALID YOU ARE STEALING CONSUMERS MONEY
[23:09:27]
Gina : I WILL BE IN CONTACT WITH THE ATTORNEY GENERAL OF CA AND BBB OF THE US
[23:09:33]
Gina : Tomorrow morning
[23:09:43]
Crystal: Sorry..all customers need exchange there and they all delivered
[23:11:03]
Gina : and your CHINA Office will be in trouble since you tell the consumers that everything in US made when its all coming from China... I will contact the White House as well
[23:11:48]
Gina : You are not American based you are out sources from another country and that is not right
[23:12:56]
Gina : again why are2 different addresses in different cities in CA using the same suite#?
[23:14:10]
Crystal: That is our warehouse address
[23:15:12]
Gina : same suite # two different cities? ironic that you would be able to get that
[23:15:22]
Gina : lies lies lies
[23:15:31]
Gina : that all your company is
[23:16:22]
Gina : I read all the reviews same issues different customers different cities
[23:17:07]
Gina : I will take care of the issues tomorrow with the BBB and the Attorney General's office of CA... I have all the information I need
[23:17:20]
Gina : Have a wonderful day!
The visitor has left the chat.
The chat is ended. (23:17:32)

They give false information to return products and false names, nothing ins done in Ca everything is done in China and all products come from China.

The company is a scam.

When attempting to return product all companies USPS, UPS, and Fed Ex states neither address is a valid address.

Attorney General of CA and BBB needs to know what is really going on with this company

Ordered and paid for a ring on Dec 28, 2017. Tracking says the ring was shipped on Jan 10, 2017. I just received an email from Jeulia asking if my ring had been delivered, to which i replied, "No."
The offered me 15% off my next order. WHAT? Why would I give such a terrible company another dime, If I have been waiting 2&1/2 months for a product that never came?

I received an incorrect size ring and I contacted Jeulia support, attached pictures and asked for a replacement. They did not reply for a long period of time and no matter what I did I was not able to reach anyone.
They finally replied one month later and said that they were not able to help me because 30 days already passed. They said that they accepted return only within first 30 days. I want to make everything clear - I contacted them the same day I received the ring and they ignored me for over a month! They did that on purpose because they didn't want to refund me! What a terrible scam!
This accident clearly showed who these guys really are and how do they treat their customers. Stay away from Jeulia!

I purchased a ring from them this Fall. I received the ring but it was not the correct size for me. It measures much larger than a typical size 8. I had a very hard time contacting them, they repeatedly asked for the same information I had already provided and trying to convince me to exchange the ring. When I finally contacted Amazon I was told I had to ship it with a signature required which would have cost me $80.00! It has to go to China! So I would have lost over half of what I paid for the ring! I would NEVER buy from them again.

I placed an order for a two tone infinity round cut created white sapphire womans wedding band.I placed the order on October eleventh 2016 and i never received it. The payment was removed from my account the same day that I placed the order. At this point I am so discusted that I would really love my money back. I have called and e-mailed this company numerous times and received only one reply and no results. I would very much love to receive my money and be done with them and to warn anyone not to deal with this fake company.my item was 89.96 .

I purchased my ring and asked for a size 7. I received a size 7 3/4. The ring doesn't fit on any of my fingers. The packaging is great, but if you can't wear the ring what good is it.
There is no receipt or invoice in the packaging so I have no way of knowing how to get the right size. I will be tracking down the company to complain. I will like others complain on social media to get answers. I read the reviews today and this seems to be a common problem.