Jeulia Store
Reviews and Complaints

I purchased 1 ring, I got the wrong size due to my error which I paid ten dollars to ship back. In the mean time I received another ring that was the same size. I called to talk to someone and come to find out that for some reason I had ordered two of the same rings which I really don't know how that happened. I went into my Pay Pal account and there were two purchases taken out. One in my boyfriends name and one in mine. I told the man from the company that I didn't want either of the rings and he said they could not refund my Pay Pal account because they were broken sizes yet, he offered to send me rings instead of my money back in broken sizes. That makes no sense to me, I still have to send them back. I don't want other rings and I don't want the rings I have now. I will pay twenty more dollars to send them back but, I want my Pay Pal account refunded. The rings weren't as pretty as they looked on line and I am tired of getting the run around. I want something done immediately or I will be contacting the B.B.B. This is just ridiculous.

Don't buy from these people. It's a scam!. They refuse to refund and demand more money to exchange when product doesn't fit. The emails I got from them are comedy gold making demand that I pay more to exchange for same style but next size up. I refused and said I wanted to return and "Amanda" told me I should just pay the additional money or lose what I already paid.

After that I filed a dispute with PayPal and thank goodness I was able to get my money back but only after lots of drama. Save your money as their product is garbage and they have horrible customer service. The state of California should shut them down!

I bought my husband a ring (Titanium Steel Men's wedding ring) on the 30/12/2017 order number (#[protected]). I paid the grand total of $88.71 including the shipping cost. When my order arrived here in South Africa i was then told that i have to pay R341.00 at DHL to deliver my package which I didn't understand as I've already paid for the shipment to get to me. So I received my package a week later, to only find out that the ring doesn't fit my husband. I contacted Jeulia customer service and someone by the Name of Emily told me to buy another ring for $45, so now I responded asking what should I do with the small ring that I bought and someone by the name of Zoe responded on the 24/01/2018 to say that I must please just pay $45. I feel that this is very unfair as I only have one husband and I need just one ring, what am I supposed to do with that small ring? They said that shipping back the ring is going to be costly for me. Can someone please come up with a better solution please because I do not want another ring I just want to exchange with the correct size please. Now my other worry is that they say that we must return the good within 30 day and now I'm running out of time by being send from pillar to post, I don't have money to buy another ring i want to exchange with the correct size period.

I ordered a ring and the next day changed my mind and cancelled. They said the ring was already sent. I have never received it or my refund! That's over 150. Dollars that this company scammed from me. Customer service does not answer and all the emails I get are computer generated! I am still trying to get my money back and it's been a month. I have daily contacted customer service by email and get no resolution. They do not answer the phone number, and if they do it is automated and they put you on hold indefinitely. I contacted pay pal and ups. I have never had so much trouble from a company. I will never use them or PayPal again. I should have looked at the complaints, it seems this company is notorious for scamming and substandard merchandise.

The ring I got for Christmas was pretty but too big. Although they boast about "easy returns", this is not the case. Their crazy rule is that half-sized rings are not refundable. Funny this was never mentioned when ordering a half-sized ring. So, I am stuck with a ring that does not fit - they are trying to get shipping waived so I can at least get an exchange, but this is not really acceptable.

Do NOT buy from this company. Online companies are held to a higher standard when a customer is buying jewelry - it is impossible to know if it will fit or be liked. You should always be able to return something, regardless of your reason or the size.

My husband brought my wedding rings from them and they turned Cooper. They would not replace them because they said my warranty was up. They policy has changed to one year for warranty. So I'm just out of rings now. Offered me a 10% discount off another purchase after giving me the run around about replacing the rings for over a month. Will never ever speak a kind word about my experience with them. If these were anything other than my wedding rings I would be more understanding but those rings are supposed to be forever.

Disputed Amount:
$69.28 USD (It isn't over $100 because it was on sale at the time of purchase)
Buyer reason(s):
Item not as specified
Status
After careful review, we have determined that you are eligible for a refund. To qualify for this refund, please ship the items whose claims were granted back to the seller in their original condition and keep your tracking information. You are responsible for shipping and handling costs.

Please mail to:
Recipient: EL GCSS 85 (Attn Susan)
Tel: [protected],
18551 Arenth Ave, City of Industry, CA 91748, United States

I know some of you have been getting weird return addresses by this company, this is a completely different address than ones I've seen on this website.

They need to be shutdown, I disputed because I found the same ring they sold me for $2USD on Wish.com and they refused to give me a refund since I had a custom engraving on the inside! I escalated it to a Paypal dispute and they did their investigation and set me up for a refund, so as long as I gave them back the product in original condition.

There was an ad on Facebook from Jeulia for jewelry. I thought it look just like diamonds and cheaper so ordered a ring that gives the option to have other sizes over whole sizes. Come to find out that when i received it, it was not what it look like on the website. So I wanted to return it but was told because it is not a whole size that they will not refund me.

I will never purchase from them again or recommend them to anyone.

Over one year ago I bought my wife a ring for Mother's Day. It was late arriving and when it did get there it had stones missing. I emailed for return authorization 7 times and couldn't get a return address. The only address was from it's origin. After many attempts to get it fixed including them telling me to take it to a local shop and they would pay part of the repairs I finally sent it back to China were it was shipped from. Spent over $100 to return it. They still after 18 months haven't fixed it or refunded it. They are nothing more than international thieves. Do not trust. Have proof of return shipment.

Easy returns...phooey! I received a lab created sapphire and diamond ring...stones were of turquoise color no where near what the picture made the ring look! Its ok easy returns i will send it back...one would think! Nope not so much not easy at all no way dhape or form easy i have been jumping through hoops chaosng emails and phone calls fpr two days tryi g to get the ring rerurned and a refund of my money which i have been informed can take 30 days! Your customer service team is rude unhepful and inconsiderate! Completely misleading and false advertised!

My fiancee found the same exact ring on Wish.com, AliExpress.com and dhgate.com they do not sell you authentic rings. I have bought a Men's Titanium ring with a ton of black stones in it and Wish.com has the EXACT same thing, even the images were the same of the ring with several other choices of the same kind in different colors. I cannot believe I paid $69+ for a $2 ring. I'd beware before ordering from them and suggest doing a Google images search of what you're looking at before you purchase you will most likely find the same thing way cheaper. Don't let them play you for a fool and buy into their fake rings.
Wish.com - https://www.wish.com/m/c/561c7d4428017d19313dd227
Jeulia -
https://www.jeulia.com/black-diamond-titanium-steel-men-s-ring-band.html

I ordered a 3 piece set of GOLD wedding rings and I've gotten something that looks like copper. Actually copper would be a step up as it would at least polish out, tried polishing these with the cloth they charge you for as a "MYSTERY GIFT" and the cloth caught on a piece of chipped " Whatever it is " before she even got to see them. I want all of my money back since they charged me more and didn't deliver what they show on their home pages

Jeulia's rings are advertised to be Sterling silver but it's just cheap silver plated metal. Nickel, I'm guessing, based on the itchy, swollen rash on my finger. I don't recommend this dull, crappy costume jewelry to anyone. It's overpriced for what you get. I took it in to a jeweler to verify the quality and verified that it's plated. Buyer beware!

I ordered a ring which was unique and looked really nice on the website. I was excited to get it but when it came, it looked like something out of a gumball machine! I called on could only get a recording never a live person. So I did a online chat with them and they would not honor my request for a return and only an exchange. Very poor customer service!

I want to arrange a refund & return my husband paid over £100 for a ring which is worth 20USD I know this as it was declared at customs .. the ring is not as described have tried to contact jeulia with no avail. If need be I will go down the legal route as this is a Mis selling and quite frankly daylight robbery!
I'm disgusted that we have been charged for a ring that is worth not even a quarter of the price the company is meant to be American but it was actually shipped from China it seems to be completely dodgy and illegal!

I purchased a ring that I am not satisfied with, have contacted customer service several times to exchange the ring. In response they continue to send the same email stating I cannot return the ring but can exchange it. I explained I am trying to do so, I have sent the item number I would like to exchange it for but have not received return shipping information just the same email. I finally got in contact with a live representative who explained I would need to pay shipping both ways for around $40. I had it express shipped the first time now I have to pay again. Customer service is horrible. I feel they give you the run around so the 30 days runs out. I would never reccommend this company to anyone!

It is now going on 3 months and still waiting for my ring to be found. In the original package when received there was no return address so naturally I returned the ring to the origin on the original packaging(China) I have tried to reach out and the only response I'm getting is i still have to wait this is unexceptable and bad business I want something done now either refund my money including the addition money I paid to have a new ring sent to me or send me the same ring I ordered in a size 8 as was the agreement when I returned the ring and paid $20 for shipping a new ring. Im am very unhappy with your company is this how you treat your customers 

I ordered my ring on the website. The pictures on the website looks amazing. Couldn't wait to receive my package. Received it yesterday. Poor quality. The ring bends when applying very little pressure and also band not as thick as on the picture and the stone also is not as shining as on the picture. Contacted customer support. I have not taken the tags off. They said that they will not refund it as it is a custom size, although I chose a size from their drop down menu. I am extremely unhappy and will not buy from this company again and will tell everyone of my bad experience with this company.

I placed an order and when I got to check-out, I'm told that PayPal doesn't allow foreign transactions. The first problem is involving PayPal into the payment process. Other sites provide for direct credit card input. However, the website allows different countries to be entered into the shipping process. Their excuse was "not to worry" about the transaction being denied and to pay with Western Union (WU) online or go to a Western Union location. Why would anyone want to pay absorbent WU fees with a highly recognized international Visa card is being used or go somewhere to make a payment? To add insult to injury, they want you to then provide them with all the transaction details. So much for expedient online shopping. Don't waist your time as their customer service sucks! Doesn't say much for their product either as customer service is everything in today's shopping market...