Jeulia Store
Reviews and Complaints

I ordered a ring from this company . Next day I tried to cancel it .
First first they asked why and if I wanted something else.
Then they offered me 10% then 20% off in store credit only to keep it .
Then I said I would keep it .
Then they told me they have already refunded me to check my bank in 3-5 days.
Then I got an email saying they didnt cancel it and that I could get an actual refund if the 20% off instead of store credit .
I declined and said I wanted a refund .
They refused.
When I said I am contacting my bank they shipped the ring and said no refunds only store credit no matter what .

If you want to be able to return something don't order online from this company .
They will not allow it .
I have all the correspondence to prove all of this .
It's crazy.

I purchased a ring & didn't like it. I asked to exchange & received confirmation via email. I mailed the ring back only to get the same ring back. I have tried to resolve by phone & email numerous times. I get nothing but the run around & lies. When I call their phone line I can barely understand "Sarah". She says the new ring is no longer available, but it's advertised on their website. Then "Darah said I can't make another exchange! 😡😡😡

This company is a complete scam.
First off, they sell very poorly made jewelry.
Secondly, they will try everything in there power to deter customers from returning items.
And finally, they will never give you your money back, even though they use terms such as; "return for a refund"

Translated, you will get a store credit, which they will then tell you, cannot be put back on your credit card.

After which, your only recourse, will be to file a dispute with your credit card company to get your money back.

And so to everyone out there, thinking of buying affordable jewelry online from this company - do you yourself a favor and move on from this scam company.

Buyer beware... You will lose money. This is the biggest scam I have encountered. Looking back there were many irregularities I should have paid more attention to. I purchased a ring on 11/20/18 for $ 110.00. I attempted the return process on the same day I received it which was 12/8/18 because I knew immediately I did not like it. I followed instructions to the letter after attempting to reach a live person through 5 emails with only automated responses. I knew all my communication was with a computer. I finally "chatted" with someone in china who gave me return authorization. I mailed the ring back certified mail on 12/24/18. On 12/29 I received notification from usps that the ring could not be delivered because " no access to delivery location. Redelivered and accepted on 1/2/19. Despite numerous repeated attempts on my part to get a refund vs store credit since I never spoke to a person (only automated email responses) I knew if I did not take store credit I would have nothing to show for $110 spent knowing they simply refused to refund my cash. I got 2 pair of $50 earrings hardly worth $5. I don't know how these people are still in business but they are. Save yourself the trouble and shop elsewhere.

Purchased a ring was too small tried to comply with their return policy no live person to speak with doing computer uploads with no response from company the item came with a warranty which was useless without help from customer support the ring eventually started tarnishing and changing colors thank God I was only out of $140 will never buy from this company again.

ordered a ring.did not like it.contacted juelia to return it.did get a reply that i could exchange for another ring.Never told me where to send it to, so i sent it back to the address on the package it came in.I ordered another as they asked.They were quick to charge me for the second ring but i have heard nothing about the returned ring.I have tryed several times to contact them.Now I have two charges for 240.00 dollars total.Shame on you this is not how you should run your company.Would really like my 119.00 returned.

I have been trying to receive an rma number to return my ring. I am not experiencing the "hassel" free policy. Not only have I been emailing a minimum of 11 times I have sent pictures as per request... I am still waiting on an rma number. Tried calling the hot line and the message kept looping around with no one picking up the hold line. Not a company I would ever deal with again nor recommend.
Order # [protected]

I purchased a ring and for four days now trying to return it. It does not allow me to get to my account, I called. Was told to take a picture and did and email it. Still no response. They are a RIPOFF and I will trash their name every chance I get to make sure this will cost them not more than me in sales.
When you call it sounds like overseas and when I asked for a supervisor or manager wash told that there wasn't any.

I tried to place an order and I wanted to go back to make sure it was correct . But it would not let me. So I tried to forward key and It was the wrong key. I have had nothing but problems with this company. After reading all the other complaints I think I have mad a bad move. Maybe we should all gettogether and shut this Jeulia down. They have charged my credit card and before I could stop it the credit card processed it. So now I have a duplicate order and two other rings added to it that I did not authorize. The amount is way over what I can afford. They never sent me a final cost and what the shipping cost was. No confirmation or no final invoice. If they did I would of tried to fix the invoice asap.. So now they said I can get a store credit for only half of the amount. This is not acceptable …….I want the full amount I paid. Oh and I have not received any product. So I would recommend this co. I will also be contacting the Better Business Bureau and letting them know they are not very reputable.

I have just purchased 2 rings for this store, I used a code to receive 15% off. I should have received free express shipping because the order was over the $200 needed to qualify but as it wouldn't allow it I changed it to normal shipping. After my order was finalised with OayPal I was returned to the site to see my order details. That's when I noticed between looking at the total amount and pay via PayPal another charge of $32.25 was added under the title of Jeulia Prime Privilege. Does anyone know what that is? It wasn't there before I went to PayPal I didn't notice the change in the total because I was using a PayPal balance plus a credit card to pay the total. It's completely stripped the 15% off discount I should have gotten. I'm furious that they snuck this in after I left the site and was transferred to PayPal. I can't find anything about this payment on their website. Does anyone know what it is, I'm going to cancel the order if they don't get back to me within 24 hours, I'm already thinking that the'll tell me it's been shipped. This was supposed to be something I could give to my daughter to remind her of me when I pass as my health isn't good and my lifespan has already been compromised, I wanted to wear it while I'm here so she can see it on my finger before I pass so she can remember me wearing it and I hope that she intern passes it into her daughter when she's ready to have children. I feel like I've been scammed who would do that to a disabled person, I've been selling clothing on EBay to pay for a ring that can become an heirloom and they gave with one hand while taking back the discount with the other. I really need some advice

😠😠😠They send you half your order and then claim they sent both rimgs. They sent Engagement Ring and NOT the Wedding Band😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠
Customer service told me they had to do "an investigation" they got back to me today through email and told me they checked there "backends" and that they sent both rings and to "please recheck my package". For what the 20th time? Definitely, not there!

I purchased a ring from the company which took several weeks to receive. Immediately upon receipt I realized the ring was not what I had expected and also did not fit. I contacted the company immediately to initiate a return. As instructed I took a picture of the product, obtained return instructions, repackaged the products as directed and returned to the address provided via email. NOTE: this was a different address from the return address on the package and the address listed on the website. I did as the seller requested. I also forwarded the company the tracking information of the package as directed. After the package was returned, the company sent me a message stating the package was returned without authorization. I had paid through Paypal so opened a dispute to get a refund and sent them all of the emails including the tracking information. Through that dispute process, my refund was denied because Paypal could not verify that I returned the package to the address registered with the seller's Paypal account, which was the return address on the package. How convenient. I have gone around and around with this with Paypal explaining that the company insisted on using this return address. Now this company has their merchandise and will get my money too. I agree with others who have complained about this company. They are crooks!

I emailed customer service about an ordered placed. I submitted a screenshot showing the order was suppose to go out within 24 hours. When I contacted, it was FIVE days later and still not been shipped. I advised if they were not going to ship it out and over night it, to CANCEL.

They ignored the request. Told me they had up to 7 days to ship, regardless of what was advertised at the time of ordering or what was sent out via email stating processing time for specific product ordered.

I advised again to CANCEL the order, which they refused. And sent it out standard... to be delivered the same day a hurricane is suppose to hit land .

This company customer service is absurd, they are full of false advertisement, and fall under a fraud company (dishonest to lure in sales)

I had put in my order five days ago, on a Saturday, paid $20 for 3-day shipping and now it is Wednesday and it's still not here yet. Every time I check the order status it still says ‘processing' and I did not order any special engraving or anything. I don't care if it's late, I just don't want to pay $20 shipping if it's not going to be here on time.

You guys are crooks after a month your "jewels" fell off my ring and the paint started to come off.. I mailed it back to you and "it was lost" and I never got a replacement ring... I paid 117 dollars but I will never shop from you again. I never receive the refund of the $6 dollars I was told I needed to pay to ship the ring out either...I have told my family and friends and I will warn ppl about how dishonest you guys are so they dont have to go through the same ordeal I did!

I purchased a ring from Jeulia but wife did NOT like the feel on her finger and asked me to return it. I contacted Jeulia for a RMA # and was feeling pressured to keep the ring or exchange it for another style. Once I FINALLY received the RMA# I packaged the ring and shipped through the USPS. My wife was receiving chemo for breast cancer and can't remember what she did with the receipt. I had to dispute everything trying to get the tracking number through other means due to the post office not being able to give me the tracking number. Now I have spoken to several customer service agents (indentured servants) https://en.wikipedia.org/wiki/Indentured_servitude but they inform me that they have no way of knowing if they received the ring or not. I call BS on that one. If that is truly the case then how would they know what I sent back was even the same ring or even a ROCK?

My fiancé ordered me a beautiful black skull engagement ring. It was gorgeous and I loved it so much. I wore it every day as one does when they are engaged. After two months of reading, knitting, sleeping, and working at an accounting job (in other words doing nothing that should damage the ring) all the black had chipped off. I was very displeased with the quality and arranged for an exchange. I followed their return instructions to the letter. Now they have my ring and they are refusing to send my original ring or a new ring back. Even if we offer to pay for the shipping. I am devastated and so very hurt by this.

Material was not gold or silver and tarnished before the item was worn. Stones were cloudy. Received wrong size. Contacted them one day after receiving the item they refused to refund even after pictures of the item with tags still in place were sent to them. Left stuck with a cloudy ring that doesn't fit and out of 166.00 DO NOT ORDER FROM JULIA JEWELRY!

Hi I'm not complaining you sent me the site so I can send my ring back to you to get it fixed but I can't find it . So could you please send it to me.. Thank you Marlene Rubenbauer. Here the reference Number.2449215A1JHTF7SN5.You ok it for me to send it back. I sent pictures to you of the 2 missing sapphires. I love the ring and I have to rings from you so please get back to me ..thanks

This company posts fraudulent statements on its website. It proclaims a 30-day return and even "easy returns, " but that is the farthest from the truth. I purchased two bands and a statement ring. I want to return all of them. First, you have to deal with a instant messaging chat system. Then you have to email photos. Then you are promised an email for returns and returns instructions. NOTHING IS SENT. I called after waiting several days and was told that 1/2 sizes cant be returned and that instructions would be sent for the whole sizes. Still have nothing. Been two days. I'm convinced I was sold plastic stones (despite being held out as white sapphire) and fake metal. Cheap! Scam company. I got scammed. Must be off shore. Worst company ever. Someone needs to shut it down to protect the public.