Joe's Crab Shack
Reviews and Complaints

I went out to dinner with my daughter and her friend our server, Justin was very witty and hit it off with both of them. We ordered one order of crab legs, which is $31, and we told him we wanted to share one order. When he read it back he said "for two". I should have said something when I heard him say that. He actually charged us for two orders!. I don't appreciate his lack of honesty and I don't feel that I should feel like I'm being swindled when I go out for dinner! I will not be back at Joe's Crab Shack. Robert Jones
[protected]@gmail.com

On 09/26/2019 my group visited Savannah and Joe's Crab Shack for the first time. We went in for Happy hour after 3 pm. We sat outside in the back. In the entire restaurant, there may have been 4 couples. As we were seated we waited for our waiters or waitress to come out to get our drink orders. Three minutes went by and no one came to the table however, another party of two was seat back near us. Within two minutes someone was out taking their orders and gathered the menus. We are still waiting. The waitress comes back out with their drink orders and leaves. Nothing is said to us. Sadly, when the information was brought to the managers attention he did nothing said nothing. Another staff stated that he was coming but just got in and was given our table. It doesn't makes sense if we were there before the Caucasian couple. Plus, the waitress for them was Caucasian and Ours was going to be African American. When I asked for the Regional manager or a comment card, everyone was like we don't have any. Rude disrespectful employees. No remorse at all. Joe's Crab Shack has shown its true colors. A negative word goes a long way than a good one. From one Management to another this should have not happened and I feel the team needs some schooling on CUSTOMER SERVICE!

We live in Florida and we often have guests that come to visit and stay. We took 2 different families to the Joe's here in Ft. Myers. BOTH complained about the fish and chips tasting old and frost bit. They were not aware that the other group had said this and we paid A LOT of money both times for our meals and drinks. The service was off the second time, guy basically ignored us, the silverware was dirty and had to be replaced. I wrote the manager back in June and explained my complaints and he promised a gift coupon and I have yet to receive it! So here I am letting the world know my complaint! The food is way overpriced for what you get. I would prefer to go to Red Lobster from now on and get salad, bread and much more for the money. See ya Joe's! Maybe next time you will take my complaints more seriously!

I have worked for many restaurants in my 35 years in the restaurant business. I was terminated from Joes Crab Shack almost 5 years ago. My compaint is this, I neve had any verbal or written warnings from this company. The company had just been sold and the new management wanted to clean house. I was a regional manager for them and I was flying into a city that I was responsible for. My boss text me to meet him in the baggage claim area. Where he took about 5 minutes to terminate my employment with some lame reason. I was shocked that after working for the company for 10 years they would not give me the respect to talk to me about any issues they were having with me. Whats ironic about this is a few months before this he was talking about how he terminated a regional manager almost in the same fashion. However this time he picked up the regional manager outside the airport drove around the airport terminated him and dropped him off at the front door. Really? This is the most unprofessional leaders in the restaurant business. Maybe this is why they are not growing there business. Thank-You Ray Blanchette and James Kuhn for being the great leaders you think you are. NOT.

In September of 2012 we went on vacation to Myrtle Beach, SC and one night decided to eat at Joe's. My parents, my nephew, my fiance and I had decent meals and the service was fine. The bill for our meals totaled just over $85. My fiance and I decided to get a dessert while my father payed the $85 plus tip in cash. Our dessert totaled just over $9. As my parents left the table to walk around some other stored before they closed, we were given our check which we paid with a Visa. Being in a hurry to catch up to my parents, my fiance quickly signed the slip and we left. When we returned to our condo, she checked her bank account and noticed she had been charged the $85. We figured it was an honest mistake so we called the restaurant and the manager agreed that the charge was not correct and gave us a number to call to have it fixed. We called and left a message, which was not returned. We called several more times and never received a return call. We decided to go through the bank and file a claim. A few months passed and we received a letter in the mail with a copy of the signed $85 receipt and a statement telling us that our money would not be refunded. We called the restaurant again and the management truly seemed to want to help, although they NEVER returned my calls or followed up as promised. I spoke to 2 restaurant managers and a district manager before being given a direct number for a customer service rep in Texas. After speaking with her a few times she said that because they had a copy of the signed receipt our money would not be refunded. I told her if that was the case then the cash my father payed was stolen and that he should call. He called and spoke with her as well as another manager for the store. They told him he was lying and that as far as they were concerned the matter was settled. So essentially we have come to the conclusion that the waitress at the restaurant pocketed my fathers cash minus the $9 for the dessert and charged the main bill to my fiances Visa. I've never seen a company try this hard to not satisfy a customer. The least they could do is offer us a gift card, but they were insistent on calling us liars.

Dined at the resturant located at 2120 S. HWY 6, Houston TX 77077, and was charged for my meal and another patron's meal, at another table. A party at my table stated they thought that is what had happened since it was taking so long for the server, Steve, to return with the receipts. The manager, Adrian, was asked if that was the problem and he lied stating the computer system was down, which we knew did not sound right, because other people were getting their tickets/receipts. When Steven returned to the table he contradicted with the manager said and stated there was a problem with the credit cards, but also lied, stating the problem was not with our table, but the table behind us. He could have simply advised of the error and apolozied. However, I did not find out about the error until I contacted my bank that Monday. When I contacted the manager, Adrian to advise, he became very rude and unprofessional, so I asked for the corporate number. I have called them for two days, now, with no return call. Each time I was told that Criss would call me back, but has not. I now understand why there was only a hand full of people dining in the resturant. They are not busy savy, at all, and have the nerve to be rude and unprofessisonal. No wonder they may have to close some of there locations, which is what I have heard. If it's not true now, I'm sure it will be soon.

As we were seated at our table we waited for quite sometime before we were even approached for drinks and appetizers. We weren't given any silverware and rarely checked on once we actually received our drinks and app.. After our meals came, everyone said the food was okay, because it was fried, except for the King Crab Legs. We actually paid $30. for legs that I was shocked the waitress's manager even let her serve! I love working for a good crab leg but when there is no meat what is the point! The Claw, compared to my fork, was about half the size of the prongs and each of the joint were even smaller. The meat that came out, was about the size of a nickel! This is rediculous! This was such a waste of money, and Joe's Crab Shack is a total rip off, that company obviously doesn't care and is going downhill.