Joe's Crab Shack’s earns a 1.3-star rating from 91 reviews, showing that the majority of seafood diners are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
A order I placed for to go
I placed a to go order today on 12/31/21 the same order I've been placing for months a couple times a month. I ordered two Dungeoness Crab boils with rajun seasoning on and on the side with extra butter on and on the side. When I got home to my pregnant wife she cried which made me extremely upset. One container one cluster the other had 1 and a half but...
Read full review of Joe's Crab ShackService
Service we received in Branson, MO on Branson Landing. My sister and I took a little vacation to Branson. We had dinner the evening of Dec. 15th, 2021. It looked like a very calm, relaxed place. There were 2 rooms for dining. One with couples and very calm, the other I suppose a family room or at least a room with large tables. 2 of us were placed between 2...
Read full review of Joe's Crab ShackService/hostile manager
On November 29th, 2021 my family and myself decided to try Joe's Crab Shack on the San Antonio Riverwalk. We were seated promptly, waited about 5 minutes before a waitress came over to let us know we would be in her charge. That was common, however she did not return after that, did not take our drink order, we were left sitting there for about 20 minute...
Read full review of Joe's Crab ShackProduct and service
We ordered 2 queen buckets. Extra corn add 1 sausage 2 Pina coladas a shot, garlic bread, 1 coke 1 sweet tea. stuffed mushrooms at 7:40 it is now 9:22pm our server was Madeline … the mushrooms were not all the way cooked one was cold In the middle. The pina coladas were in a regular glass. The crab tasted like a straight salt. Our sever was busy but I...
Read full review of Joe's Crab ShackFood, service
Long wait, once seated took 20 minutes for us to be asked our drink order. Ordered key lime pie, clam chowder, calamari, jalapeño hush puppies, and a salmon fish with rice and broccoli. Clam chowder came out cold and looked/tasted like a combination of several soups, not just clam chowder. The fries that came with the hush puppies were the worst thing i've ever tasted. the calamari was all breading with barely any squid. the salmon was burnt and flavorless despite being doused in a brown rub. The brocoli and rice also were completely devoid of flavor. Asked for to go box and was given a bag that was dirty and covered in a brown substance.
The only decent thing was the key lime pie which did not have to be cooked and was most likely store bought. Slow service and they were out of multiple things on the menu.
Desired outcome: full refund
Food quality
November 23, 2021 I went to Joe's Crab Shack in Marina Mall, Abu Dhabi UAE.
First they were out of all crab products.
We ordered the Joe's steamer & Reel Big Catch.
The steamer contained two lobster tails, shrimps, crayfish and muscles. All food was very dry and rubbery and was way overcooked. It seemed like it was cooked twice or more; and the lobster smelled like Ammonia.
I complained to manager he gave us 6 pieces of prawns cooked very well.
The fried food (Reel Big Catch) was also overcooked and not very hot.
Basically, that was the worst seafood I ever had and I ate there many time, but always was okay. This was not worth being free let alone I payed AED 393. Over $100 USD.
Desired outcome: Should not serve public this kind of quality
Service & food
My family and I visited the Fayetteville, NC location on Nov. 01, 2021 @ 2000. There was only 5 tables including ours and the service was absolutely slow. The waitress was inattentive. We waited at least 15minutes to even place our drink order and another 10min for our food order. There were 6 people in our party and we ordered 5 Queen Crab Buckets, 2 old...
Read full review of Joe's Crab ShackFood temp undercooked
I ordered the captain's platter and the shrimp tacos with the chips and cheese my food came cold or both orders the fish was falling apart wasn't even together everything was cold the cheese was cold fish was cold only thing I got was the rice and veggies and I wouldn't have expected it to come out hot since I was waiting there for about 10 to 15 minutes for it to come out
Read full review of Joe's Crab ShackBad and no service
Joes crab shack
8500 International Drive, Orlando, Florida, 32819
On Monday, October 4, 2021 at 8:45 pm, i arrived at the Joes Crab Shack, 8400 International Drive, Orlando, Florida 32819 to eat at and support the restaurant only to discover the restaurant doors were locked. Although the restaurant hours posted on the front door state 9:00 pm closing. I waved my hands at several employees as they clearly ignored me. It wasn't until approximately 8:57 pm that a family walked out, i was able to slip inside with anticipation of getting served.
Once i walked in i again had to waved someone down to ask for management.
Mickey procrastinated in getting me the manager after i waited outside for 12 minutes beginning at 8:50 pm.
Tee, the manager finally came out at exactly 9:00 pm. I asked her if you closed the restaurant early? She stated yes, because she has only two servers. Well, i saw at least three and she'd make four. I told her that as a military veteran who has supported this restaurant for years, I didn't appreciate being ignored and more so, not being able to eat as i made a special trip to her restaurant to support it. She began to get rude, boisterous and cutting me off. I reminded her that i am a very unhappy customer and please hear me out. After 2-3 minutes of this, she walked off, while i was talking. I have the video footage to prove it.
By the way, I don't think her real name is Tee. I tried confirming this and refused to give me her real name. Im sure it's because she wanted to make it difficult for me to prove that it was her who made my experience even worse!
All employees there that night including Tee should be fired!
Desired outcome: Terminate all employees involved
Steam pots
Me and my father visited the Fort Worth location today I got the Atlantic steam pot it was the most bland thing I have ever tasted I had to get some old bay seasoning on the side to have any kind of flavor. For $41.49 it's not worth it. And with the inflation going on it was a stretch to do this, I am very disappointed I don't think we will be going back any time soon
Read full review of Joe's Crab ShackMy family was granted no service discrimination sue
My name is Lucenda Randle My family park at the platinum garage and walk to their river walk dinning area We arrived at 7:37 and it took us a walk of 10-15 mins to get there due to the cross light and there was no line And I at least counted 5-7 tables well we was turn around because there was not enough waiters, not because it was pack or full I was told I...
Read full review of Joe's Crab ShackService when we first came in!
I just left the Fayetteville, NC restaurant and walked the hell out with my family! We walked in at 3pm and the host sat us down. We waited and waited for someone to at least take our drink order. After 15 minutes nothing! 20 minutes nothing! Another large family sat behind us and within 3 minutes they had a waitress attend to them. We were still waiting!!!...
Read full review of Joe's Crab ShackService and food was terrible!
This was my first and last time ever coming to this restaurant. The service was terrible and when I expressed my concern to the manager she could care less. The establishment was pretty empty when we arrived now I know why. The manager only took off $20 when the kids didn't end touch but a full crab claw because it was over cooked. Email [protected]@gmail.com
Dinner at the Sevierville TN location
I am a longtime customer and fan of Joe's Crab Shack. Tonight I had dinner with my daughter and two gran-daughters at the Sevierville TN location. Our dining experience was quite disappointing, first the restaurant had a stale gush odor emitting as we opened the door to enter. The floors were as slick as ice due to them being greasy. I had to ask for our...
Read full review of Joe's Crab ShackFood quality
Very unfortunate experience that I received on Saturday, August 14, 2021. I placed an order that included muscles and a steam bucket of both dungeness and snow crab, shrimp, sausage, corn and potatoes. The muscles were okay, the snow crab had green junk at the top and the "deveined" shrimp were still dirty. I'd hope that spending almost $70.00 would be...
Read full review of Joe's Crab ShackCajun steam pot
I ordered the cajun steam pot it did not have lobster in it and i asked to replace the muscles with extra shrimp and did not receive extra shrimp they just took the muscles off. The food was good but I was just dissatisfied that I paid over 40 for the stream pot to not get the lobster or the extra shrimp. I can understand if they were out but nobody said anything about that.
Shrimp Ensemble/East Coast Platter
Half of the food on each meal was cold. Items were not available, and substituted. The clams looked about 2 days old and appeared as though they had been reheated. We had to have fresh ones brought out. My fish came completely out of the breading. This was by far the worse food we have ever received at Joe's.
Missing order that’s was paid for
I was visiting gatlinburg Tennessee and my family wanted joe crab shack Tuesday night. We stopped places a fairly large order $140 and waited 40 mins to get it to go. It was 8:51 when we received our food and the restaurant was closing at 9. When we arrived home the order was short 1/2 pound of shrimp…. I tried to call knowing people would be in the...
Read full review of Joe's Crab ShackFood poisoning
Ate here 07/16/2021 ordered over $150 of food and got completely sick, according the CDC's website I had all the symptoms of food poisoning and was severely sick. I called to let the business know two days later and the manager Jaime's first response was "food poisoning doesn't start until 8 hours later so it must have been what you ate earlier" according...
Read full review of Joe's Crab ShackService complaint
On July 3rd at Garden Grove location we went to had a 45-60 min wait. No problem, we love Joe's Crab Shack. We gave them our phone number and waited out front. No one contacted us after over n hour we finally went in to find out what the problem was and got seated and ignored for a good 20 min not even water or a drink order. Finally he took order and many...
Joe's Crab Shack Reviews 0
If you represent Joe's Crab Shack, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Joe's Crab Shack complaint handling
-
Joe's Crab Shack Contacts
-
Joe's Crab Shack phone numbers+1 (713) 366-7500+1 (713) 366-7500Click up if you have successfully reached Joe's Crab Shack by calling +1 (713) 366-7500 phone number 0 0 users reported that they have successfully reached Joe's Crab Shack by calling +1 (713) 366-7500 phone number Click down if you have unsuccessfully reached Joe's Crab Shack by calling +1 (713) 366-7500 phone number 0 0 users reported that they have UNsuccessfully reached Joe's Crab Shack by calling +1 (713) 366-7500 phone numberCustomer Service
-
Joe's Crab Shack emailscomments@joescs.com100%Confidence score: 100%Support
-
Joe's Crab Shack address1510 West Loop S, Houston, Texas, 77027-9505, United States
-
Joe's Crab Shack social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Joe's Crab Shack company
Discrimination
L&L Hawaiian Barbecue
8 reviews
Moe's Southwest Grill
263 reviews
Denny's
240 reviews
McDonald's
2874 reviews
Checkers & Rally's
676 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!