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This company should be reported to the FTC. Advertising and doing business online in the US, then expecting customers to assume huge overseas shipping charges for returns is unreasonable.(Get a warehouse stateside!)
Wished I'd ordered through Amazon because at least the return process may have been easier.
For more horrors and humiliating evidence of their awful policies, enjoy the following chat, and my subsequent e-mail:
You are now chatting with Rita
Rita: This is( Rita) from Jollychic.com, what can I do for you?
Visitor: Hello Rita, I have just received my order and sadly not a single thing fits.
Visitor: How do I get refund and return these? Thank you
Rita: may i have return item no, plz
Rita: Sorry for the problem.You need pay for the return shipping fees, is that ok?
You can use the postmail to return the parcel to below shipping address:
Consignee: Jollychic Customer Service Dept
Tel: +[protected]
Address in China: 3F NO.1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P.R.China(310000).
Pls declare the value of the package lower than US$20 when you return the parcel to China.By the way, plz do not forget to keep ur order no in ur return parcel.
We will appreciated if u can keep it, and give u 10 bonus to ur jollychic account as compensation.once u placed a new order, by used it, u can enjoy 10 usd discount for item price.
Once we get ur return parcel, after checked, we will do refund for item price to ur card and send u an email then.
Visitor: Are you saying I have to return these to CHINA?
Rita: yes
Visitor: This is not an appropriate policy for US customers.
Rita: may i have return item no, plz
Visitor: For the benefit of future US customers, I will mention this in my on-line review.
Visitor: Let me get the order number for you. please.
Visitor: yes that's it
Rita: may i have return reason in detail
Visitor: ALL items were TOO SMALL, despite ordering according to the sizing chart.
Rita: if the item does not match,
Rita: u can send us picture to [protected]@jollychic.com
Visitor: I do not understand.
Visitor: Why are you asking for a picture?
Rita: if u does not want to bear shipping fee
Rita: u can send us picture
Rita: after we checked, it the size guide big difference
Rita: we will reply u email about shipping fee
Visitor: I tried all of the clothing on my body and all of the shirts and the dress are all too tight!
Rita: yes
Visitor: Are you saying that I have to send pictures with me in the clothing that does not fit me?
Rita: iif so does not need it
Rita: if u doublt size guide
Rita: u can meaaured clothing and took picture about detail measurement
Visitor: I do not want to damage the clothing or rip it when I take it on or off.
Visitor: US customers usually do not have to go through all of this just to retrun an order.
Visitor: If I take pictures how would I send them?
Rita: so sorry, we has our own policy
Rita: so just measured it
Rita: u do not need put on and off
Rita: just use rule is ok
Visitor: How and where do I send the pictures online?
Rita: [protected]@jollychic.com
Rita: we will reply u an email within 24 hours
Rita: just send email by attachment
Visitor: OK. I will take pictures of everything so that it is obvious how none of this fits.
Rita: ok
Rita: we will reply u by email
Visitor: I appreciate your helping me and will do as you ask; however, this is a terrrible policy and you will lose many US customers because we are used to EASY returns, without being questioned.
Rita: so sorry for thay
Rita: u can direcly send back
Rita: if u bear the shipping fee
Visitor: I thought the clothes looked cute online, but unfortunately, will not recommend your company and will have to report this to one of the US consumer organizations.
Visitor: Thank you for helping. I look forward to my refund.
Rita: my pleasure
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Ok so I saw this really cute navy blue parka coat I had been looking for all over the internet and it was only 80.00 instead of 200.00 but I had never ordered anything from them wasn't familiar with it at all so I start looking for reviews and there isn't any this was my first clue that made me a tiny bit skeptical then I saw there sizing chart it was extremely off on sizing at that point I knew it was from China then I looked at there return policy is says you can apply for a return as in your not guaranteed one so I decided to go on there chat line first I said I had already bought the coat even though I hadn't that way they wouldn't lie to me just to get me to buy it I told them it didn't fit and I wanted to return it the guy says how bout I give you a 15.00 credit and you keep it and give it as a gift I said you want to give me 15.00 for a 85.00+shipping coat so prolly about 100.00 you want me to take a 15.00 credit for 100.00 purchase to keep something that don't fit me ? Instead of answering my question he ignored me and said so about you take that credit I said are you smoking crack? He said what is your main point? I said are you kidding me right now am I talking to myself? So I wrote in all capital letters the coat doesn't fit I want to send it back for a complete refund he said thanks for asking about our return policy you can apply for a return on the website when we received your item back we can send you a refund bye and ended the chat very quickly I know 100% they would have never sent a refund or would if said I waited to long or something if I had Actually ended up in that situation or didn't do my research on that site first I also remember receiving a warning email from someone warning that these sights from Japan and China use eBay to sell clothing and coats as well and are advertising it as a brand like north face or Columbia or another expensive brand and buy cheap coats and sew the name brand into the cheap knock off coat sew in tags from a north face coat that isn't even the same kind of north face coat like you might find women's tags sewn into a mens coat and they would take price tags from north face coats and put them on the fake ones again maybe a men's tag on women's coat anyway jolly chic is a scam beware buyers you will lose money!
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