Joy Mangano
Reviews and Complaints

Using the Joy Mangano suitcase I’ve found that it has developed fraying on the zipper and separated from the plastic. I had to use duct tape and hoped that this would be sufficient to get it home with my belongings safely. It did make the trip home but now I am reluctant to use again . I paid good money for this item and expected it to last a lot longer . My husband has some American tourister luggage from the early 90’s that has seen many of airports and is still in good condition. I sure hope we can resolve this issue . Thank you .

I bought this luggage set from one of the shipping networks. 3 piece soft side with drawers inside for organization. I only used it 3 times. The small size held up so far. The large case_ both plastic protectors near the wheels cracked and peeled. The 4th time I used the bag I had to duct tape it. I reached out to customer service in June. Nothing. Not even an auto reply.

Purchased a two piece set (suitcase and purse like carry on w/RFID protection), from QVC. Pieces appear brand new, except for one handle, on the carry on. It started with a crack in the outer covering and now has several, plus is now hanging by a thread. Please provide me with information regarding replacement. Kim Rothwell. [protected]@epbfi.com or [protected]

This thing does NOT work at all as it says. It is so loud and takes forever to dry anything. It doesn't work as they stated at all. When I say LOUD I mean LOAD when it is running and it again doesn't dry anything in 2:00 mins times tee shirts still don't dry. Is there somewhere I can return this or swap it out with one that isn't defective. This can't be right and on one side it keeps sliding down and I have to re-pop it up to stay tall and open. I pray there is a service center or replacement center i can send this defective dry that DOES NOT WORK at all and is very depressing

I purchased this set from one of the morning show deals. The zippers stick very badly so I can only zip one way and after only two road trips they have nicks in places that look like chipped paint! Inferior product! Buyer Beware!
I did contact the company and was told to return but at that time I couldn't find all of the zippered bags that came with them so I figured I couldn't get a refund.

So I bought this bag and the guy I bought it from said that it had a warranty and I'm just trying to find out more about the bag what is worth how long is warranty for how long how do I go about getting warranty information I don't really want to complain but I don't know how else out of there to get ahold of you guys my email address is [protected]@gmail.com if I send you a picture can you guys tell me more about this bag and how much is worth how long of a warranty is on it

Don't waste your money. These hangers start to fall apart pretty quickly. I am a extra small so the weight of the garments can not be used as a reason for the hangers to just fall apart. It's simply the terrible quality of the products.
Then try to get ahold of "Ingenious Designs" what a joke. I tried email and phone only to be placed on hold for 21 minutes then sent to a conference room voicemail. I left a message but dont expect a call back. If you want to try this type of hanger I'd recommend the ones from A discount store. At the very least if they fall apart you only spent $9.99 not $20-$40 for the Joy Magano ones.

she claims it would work and give a pleasant scent with the cartridges it came with for 2yrs. Not true at all. this peice of crap not giving off any fragrance within 3 days and I didn't use it evey day but I noticed a couple of months ago it just stopped working after having less than a years usage out of it. talk about money wasted. ups refused to ship it for unknown reasons. when I requested a refund those people at ingenious designs to me they don't give refunds to call hsn, WTH? really. Joy should be brought up on fraud charges. upon further research on her she has quite a few complaints on her products and yet nothing has been done! and some fool had the nerve to make a movie bout her life to put more of consumers money in her pockets. her products are cheap quality and do not last. where's our rights?

This is not the night-light type version but the CORDED 2 pc VASE with the high heat (102v-25W [NP5N GU10...H/28/15]) push/twist "bayonet" type bulb. Light burnt out with flash literally 4th time turning it on. Once finally carefully removed bulb to try to check problem, found that the replacement bulb COST MORE [$18. than the the entire unit. (Came as twosome so anticipate other will go out shortly.)
HSN Customer Service as usual sounded genuinely concerned but referred me to IngeniousDesigns to back up the one year warranty . Obviously the design plan is another of Joys quicky efforts to throw out on the market to be 'product tested' at our expense. I have been stuck with couple other items I should have sent back straight-away rather than thinking 'it's just me...' (I too have same issue with 2 of the versions of Todd English pans.) Seems like we really need to get our try-out time within the 30 day HSN window. Don't hesitate on your "return it" instincts.

I have purchased over 300 huggable hangers from Joy Mangano. To date at least 25%, that's over 70 hangers, have broken off at the top. I would like replacements from this company and want her to know just how poorly these hangers are. I have a business that is based upon organizing and this looks bad for my business as well. Anyone with a direct email to Joy Mangano and or her company, not HSN or Target as I get no where with them. thank you

After reading so many complaints about Ingenious Design customer service department I had to let everyone know that I had a great experience with them. I ordered huggable hangers from HSN and when they arrived in my home 1 of the hangers was broken so I called HSN and they directed me to this company. The customer service rep was courteous and friendly. I was on the phone for less that 2 minutes when she told me that she would send me 10 hangers and they would arrive in my home in 7 days. I told her that I had read bad reviews and that I was not expecting such great service. This is my third set of hangers that I have ordered and I believe they are a great product. They have made my closet look so much better and have saved my much needed space.

Elizabeth Gomez

I ordered 4 sets of the Joy Mangano Huggable Hangers Kids 36-pack Plus Bonuses Item: 273-975 off of HSN.COM. Over 50% of the hangers arrived DAMAGED and glued together! I was so impressed by the presentation and potential of these hangers; however, the quality is really lacking. On some of the hangers black tape was sticking out of the hanger, making it look really tacky!

I like th color varitey, but the fact that the BRASS smells really harsh and "made in china" logo shows on all the brass hangers is REALLY a turn off.

Please make these hangers the way the orinigal adult huggables were made and with the choice of CHROME. And, if you are going to put "made in china" put that on the OTHER side of the hanger so we don't see it when you hang your kid's clothes up!

Thanks

I purchased a Joy Mangano My Little Steamer/Huggable Hanger combination in February 2008. It did not work properly so HNS.com referred me to Ingenious Designs for a replacement because it was passed the 30 day return period for HSN. Getting the Ingenious Desings customer service department on the phone was a hassle, but when I finally got through they promised me a shipping label and an exhange for a new steamer that would arrive in two weeks after receiving the defective one. The label came a few weeks later and the steamer was sent back on June 24.I called back on July 9 to ask where my steamer was and they said they would send it out right away. By July 25 still no steamer so I called again. They said they had no steamers in stock and it would be a long time until they had them so they offered a refund. When I told them the steamer was part of a combo purchase with hangers they said they couldn't refund my money but they had suddenly located a steamer and would send it right away. By August 21, still no steamer and I called again to be told that the previous two steamers were mistakenly sent to Colorado and they had no more steamers in stock and again it would be a while before they had any. They again offered a refund but when realized it was part of a combo purchase they couldn't refund my money. So again, they amazingly found another steamer and said it would be sent right out. Lo and behold in two weeks a new steamer arrived. I used it a total of 5 times and you guess it, it doesn't work properly. It keeps shutting itself off during use like the first one, sometimes shutting itself off during the heating up period! So, I called back today September 22 but had to hold so long I gave up and will try calling again tomorrow. Rest assured I will NEVER order anything that Ingenious Designs has anything to do with. I'm still hoping for a working steamer but I just might have to chalk up this experience and be grateful it wasn't a more expensive purchase. I will update as the saga continues.