J&T Express
Reviews and Complaints

This was the third time im facing the same problem with J&T express LUKUT. Item not sent but the status of delivery was updated Delivered and got the notification through my email about the same.

Please take seriously to resolve the matter as they keep repeating the same problem again and again. The branch telephone number ([protected]) will never get through all the time to get connect with the person there.

My purchase with Shopee, J&T tracking number [protected] shipping information shown Parcel has been successfully delivered on 10/12/2020. Pls provide me to show the person who received the parcel.

Sent my parcel using J&T Tawau branch on 13.11.2020. Complaint last week they asked for a week time to investigate. Today 12.12.2020 chat with them again, just been informed its LOST. Then ask me to go to branch to claim. BS. See you in small claim court, J&T.

Paket salah dikirimkan

Deliver with bad attitude and manners ... please control the attitude ... so hope can improve on this side and make sure there is no other behavior ... delivery is only delivery

The item was shipped on 6 of Dec but until now they haven't any update yet and the customer service lady keep asking me to wait up to 5 days?! Do you think I pay that much fee more than poslaju just to get my item stuck for days? Please get this problem resolve. It's very important to have it arrived to Sabah.
*obviously I cannot provide any picture coz it hasn't arrived yet
Track id: [protected]

SGR-SGR308
[protected]
10th December 2020

Saya menerima bungkusan saya pada jam 2pm hari ini dan mendapati bahawa bungkusan tersebut telah koyak di bahagian tepi bungkusan. Koyak bukan sahaja di bahagian luar tetapi mengakibatkan 2 helai baju di dalam bungkusan juga turut koyak,

Saya ingin membuat tuntuan ganti rugi terhadap dua baju yang rosak tersebut.

Please teach your dispatch how to speak with respectful with customer, dont so rude. Call and ask me to go out to pickup at the other place, we pay your service to dispatch as per address ok. Please take necessary action to your rude staff by immidiately. Next time i will recording and viral it.
Your staff phone number : 0129524280
JnT cdc sungai lokan
Motorcycle : Yamaha Y15
Colour : orange

Assalamualaikukm.
Perkhidmatan di jnt cawangan kluang terlalu strict. Mereka minta kami mendedahkan brgn yg akn dipos Tetapi bila didedahkan, brg tersebut tidak boleh dipos sebab jnt tidak mahu bertanggungjawab. Items yg ditolak
1. Kek free gift dr tupeware yg mn expiry date due 2022.
Utk pengetahuan, kek ni packaging by tupperware Hq, x mungkin basi atau rosak.
2. Dokumen pertukaran tempat ujian lesen memandu. Di tolak dgn alasan dokumen penting, jnt xnk bertanggungjawab. Utk apa kami guna servis jnt klu kami x yakin.

Kemudian,
Items perlu dibuka utk didedahkan saru persatu. kemudian ditolak utk proses seterusnya. Kami kecewa

Kami fhm peraturan/SOP pihak jnt. Tapi urusan jnt branch lain tidak sestrict branch kluang.

Kami mohon, jnt semak balik perkara2 ini. Staff perlu jg privasi brg yg akn dipos bkn didedhkam satu persatu. Ramai yg gagal utk dpt servis disebabkn servis..

T. Kasih.
Amalina
[protected]@gmail.com

Hi, I'm here to complain about the service of J&T Express service. J&T always give their best for the customer but not this time. My parcel stuck at the courier for 3 days already. The parcel that supposed to arrived 3 days ago just stuck at the same courier. I'm so disappointed with this.I hope there will be further action on this. This is the tracking number [protected]

Hye... I just want to inform that I really like j&t express due to its superb and faster delivery which is so sufficient with its cheaper price rather than others. But recently, I really disappointed about the service. I dont know whether its the company fault or the runner fault. I just check my order and being informed that my order is being delivered by courier on 3/12/2020 (thursday). But until now, 8/12/2020 (tuesday), the parcel is not still arrive yet eventhough its already delivered for 5 daysss!. I hope that my parcel can arrive soon and please fix the issue as soon as possible. Really disappointed.

Thank you.

J&T at Taman Melati, the employees advised and confirmed that cut off time should be before 5pm. Usually I send the parcels to be shipped out on the same day without issue, send at 4.45pm still can catch up the same day shipping. However on 7/12/2020 I send the parcels at 4:30pm the parcels have not scanned and never shipped. This is ridiculous and unacceptable. Online business has been jeopardized when J&T simply changed cut off time and causing lots of complaint from online customers. I need the manager to explain why their employees failed to adhere to the cut off time appropriately and giving such promises of before 5pm on the same day shipment is confirmed?

Barang saya telah sampai ke kuching pada 28 November 2020, tapi masih belum dihantar sampai sekarang. Hari ini adalah 7 Disember 2020

4th Dec 20

I received a parcel from the floor not from the delivery guy.
The delivery guy throw the parcel instead hands on to Customer without informed. What is the point of state the mobile no. on the parcel.

I am very unhappy that delivery guy did not respect the parcel of the customer and not professional.

Your delivery man/runner not sending my item at front door. The point I buy online coz I dont want to go out. 3 to 4 time your staff just keep my item in the post box. That was not good!

Barang saya dekat 1mnggu lebih belum d hantar. Sedangkan perjalanan Kk-tawau. Asik out of droppoint's business hour. Bila d coll tanya cakap barang tu dah dlm van lah itu lah ini lah!

Penghantaran lambat dan service penghantaran betul-betul kurang ajar dan percakapan yang kurang sopan

1. 650071213526
2. 650071633460

Despite arrived in Kota Kinabalu, the two parcels are still not delivered yet to the address given.

From 3.1120 until now (30.11.20) I still didn't receive my parcel. It's been 27 days already. Last updated was on 10.11.20 which is outbound status in transit center air kota kinabalu 502 west coast division. I already call the j&t express sabah branch office (088-233323) many times but call not answered. Besides I already call customer service call centre hotline 1300 80 9000 but no option for inquiry and complaints for sabah & sarawak area.

Tracking no: 650065151211

How long you hold & keep the parcel before sent it ou to customer? Should I make a police report?

J&t Sungai Lokan, Penang. Sorry to say, but sangat melampau! Tolong lah tukar pekerja. Saya betul2 hilang sabar tapi masih tahan. Barang stuck kt situ terlalu lama. Bila call, buat aduan lepastu kata barang hilang. What? How dare dia kata mcm tu! Habistu? Kalau barang saya hilang, nak saya buat apa? Redha dan terima ketentuan? Macam tu? Tolong tukar pekerja kat situ atau saya tread bitter kat Twitter! Terima kasih. Pekerja yang sangat tak bertanggungjawab. Service so [censored]ing bad!

I want to complaint about how the runner of J&T delivered the parcel. Here are some videos of my cctv to show that how the runner deliver the fragile parcel in inappropriate manner. I hope J&T can take the responsibility about how to train and choose the runner to give the company a good image, and to ensure that the parcel can be delivered in safe and guarantee without