JustAnswer
Reviews and Complaints

After paying my joining fee of $2.06 on April 19 2022 I was charged $74.16 on 19 April, which I understood was for a lawyer response. Then I was charged $74.16 again on 18 May even though there were no further questions or responses.

Please refund $74.16 back into my credit account and cancel my 'membership'.

I am not happy with JustAnswer.

Regards from Deanne Rainbird

I sought legal advise n Monday, May 18th and was asked for only $1, refundable, and promised connection with a lawyer. My card was billed $46 for a monthly membership, and no legal expert provided any service. I immediately canceled membership through every way available and asked for refund. Only response was to contact "[protected]@justanswer

com" and no responses received. email was sent to me with a temporary password to login, which was not accepted.Very deceptive and now seriously suspect.

JA is the equivalent of modern snake oil salesmen! Contacted them regarding an appraisal/identification of two antique chairs. I in no way agreed to a monthly charge of $60 to my credit card nor did I intentionally become a 'member'. Of course they told me I did not read the fine print (so fine it was printed on a gnats a**). Avoid them at all costs, nothing but bad news and unwanted expenses.

I found ja from a google search. Typed my question and then the site says for $1 the question will be answered.. Like a trial. Next thing I know, ja charged me both the $1 and $46 for a monthly subscription. I immediately requested a refund and cancellation. The subscription was canceled but they refuse to refund my money saying I used the service when I submitted my question. Also they say, we assume you read the terms. There was never any mention of a subscription, only the $1 to try. This company should be shut down for fraud and theft.

I have 10 years in the field of healthcare patient advocacy where I advise patients on things such as Social Security and Military Benefits I am not a lawyer but my experience is there. I put my application in for an expert and I was declined right away with no explanation, that does not make any sense.

Today Monday May 9th 2023 at 1.01pm I agreeded to pay the $2 totally refundable payment and was passed over to a lawyer to answer my question. They asked for $89 to make a phone call I did not do this but now I see $70 has been taken from my credit card . I did not agree to this or subscribe to anything.

I went to Straight Talk help and was forwarded this site. It said it would charge a refundable $1.00 fee to connect then charged an extra 46.00 and was no help

Buyer beware. This company will advertise that they are charging a "$2 refundable charge" so that you can try out their service. In fact they charge you a hefty membership fee at the same time without confirmation from the customer. ie the charge goes through on your credit card without you approving it. I only realized because I get bank notifications. I immediately emailed the company and asked for a refund. No response. I then phoned them and was told I would not get a refund, in spite of the fact I never agreed to the charge. I consider myself pretty savvy via internet shopping and have never had a company not confirm a charge before. Obviously not so savvy Their blank refusal to look into my complaint tells me this is how they make their money.

I called desperately to find a local vet to help me with my little Jack Russell dog. I was told that someone would be calling within 8 minutes. I gave them my credit card number and waited...no one ever called! I took my little baby to an emergency hospital over an hour away and they were able to help. I was also told that if I had talked to a vet even an online vet, they would have been able to solve her problem fairly easily with a common remedy we all have in our medicine cabinets. Emergency room charges $650.00. I would have been glad to pay the $29.00 for an opinion if they would have only responded to my call.

To add insult to injury, I have tried to cancel their service, but to no avail. I finally asked my credit card company to dispute the charges and cancel and re-issue my credit card. I'm still waiting for a refund through my credit card company.

Beware. these people are sharks that prey on your love for your pet. My advice...don't use them.

Just answer is a scam! Don't do it! I have filed a complaint w the bbb and will go to every site I can find to warn people! They trick you into a monthly subscription and when you realize it, they won't refund your money. Just answer are thieves. I had car trouble on april 3 2022. I was upset and found just answer on my I phone. I authorized a $1 withdrawal from my account and then they dinged me for $34 and today, may 3 they dinged me for another $34. I called and they are clearly offshore. I was told they could not refund my money even though I have no intention of ever using the scammers again! I want my money back!

Don't ever use these thieves.

I started a 7 day trial for $1 on May 1, 2022 I asked one question looked at my banking they had charged me another $46 on May1,2022 I called and they canceled my subscription same day may 1, 2022 but told me they do not issue refunds I did not even get thru my first day of a 7 day trial period which was money back guarantee.

Mechanic*JustAnswer (JustAnswer) did an Authorized ACH withdrawal from my CC on July 21, 2021. I received the information I paid for and then immedicately cancelled the renew feature. When I call their customer support number, the automated answering service confirms that my account has been cancelled.

However, EVERY month since up to April 21, 2022, JustAnswer has continued to withdraw an amount of $34.00. I have tried talking to customer service, but is appears to be a number directed to another country and each time the call gets "hung-up" after looking into my account issues.

When I attempt to access my account online, they want we to sign up again for their service, and I cannot actually get into my account to make any headway into a reasonable solution.

Just asked a question ,ended up being charged £50 didn't know about that or I wouldn't have asked .Didn't know they could take out my bank without my say so.Didnt know I was down as a member or it was 50 pound a month ,I've just cancelled. I can't afford this such a Con.Naively thought the phone call they kept pestering me to do was when the charging would start .

I have a problem accessing Facebook. Just Answer asked for a CC, which they said was declined; I gave them a second CC. A technician came on the line to ask abut the issue but never responded again. After waiting 25 minutes, I asked what the problem was and I was transferred to a Justin B who asked what my problem was. As I was typing the problems, he discontinued the chat. Meanwhile, it appears that both credit cards were in fact approved. So I may be out 2 payments with no service whatsoever.

I understand your asking for no abusive language or angry statements but the very fact that you have to say that infers there are more than a few people out there who have no received value for money. Since I received

no service whatsoever, I want my charges cancelled.

I signed into the just answer website to subscribe to their 7-day trial. I understood that after the trial period I would be charged $60 cancelable at any time. After I posted a question I found that a neighbor had received advice from his Attorney. I canceled the trial within 2 hours, To my surprise and disquiet, I found $1, the cost of the trial, and an unauthorized sum of $60 had been debited to my account. JUST ANSWER has refused to refund the $60 .

I want my money back

Refund me!

Omar. a. [protected]@gmail.com

Username: Omar. a. amin

I was looking for help then your website poped-out, I contacted an agent and they told me ALL I have to pay is 1 Dollar! and here is the qoute it self!

"OK. Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable). While you're filling out that form, I'll tell the Expert about your situation and then connect you two."

thats exactly what your agent told me... And I agreed and I enter my credit card information and then 46$ was withdrawn from my acount! and I went to check it turns out I was made a member without my permission or consent! and with no knowledge! I wasn't made aware that I would be paying 47$ in total! and when I contacting the customer support they said there is nothing we can do and it's not refundable! and this is what he said...

"We are very upfront to new visitors when they visit our site regarding the fees associated with the service. Before a customer is able to submit their question, they must agree to the $1 join fee as well as the monthly membership fee which in your case is $46."

ARE YOU FREAKING KIDDING ME?! Very upfront?! I literally showed him and now showing everyone excatly what the agent told me! "I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable)." that's it! nothing else!

So how can you guys sit their stealing our money and also trying to put the blame on us! and someone trying to make it our fault! are you guys seriously this low? with no conscious? how pathetic!

I need a full refund right now with no excuses and with no delay!

This was supposed to be a one-off payment following a request for a simple question about a diesel engine in early October 2021. The card has been charged $Aud 50.47 monthly ever since. See the screenshot attached.

I have sent requests to the JustAnswer company but have received nothing in reply.

This was supposed to be a one-off payment following a request for a simple question about a diesel engine in early October 2021. The card has been charged $Aud 50.47 monthly ever since. See the screenshot attached.

I have sent requests to the JustAnswer company but have received nothing in reply.

I signed up for the trial and asked a question. After 3 hours of NOTHING, I requested a refund and cancellation of my membership. Oh, THEN they decided maybe they should try to answer my question. It was too late by that time, and I went online and again requested that they cancel my membership and refund my trial fee, stating that it was because they did not even attempt to answer my question until AFTER I requested a refund and cancellation. Their response - Can you give me more information why you want to cancel? They have now cancelled my membership, but I see nothing about refunding my trial membership fee. This is a ripoff.

When I signed up the website stated, $1.00 for a 7 day trial, at the end of the 7 days I would be provided an option to buy the service for a monthly fee or cancel. I was never provided the option to cancel before my credit card was charged for an entire month of the service. Just answer provides no value! I can search the internet and get the same answer for free. They cannot provide any help WHATSOEVER! My dog had an infection and needed to get an antibiotic, which you cannot get without an exam. Just answer cannot perform an exam and cannot provide you with a prescription to get the meds necessary to help my pet. A COMPLETE WASTE OF MONEY. When I called to cancel since they charged my credit card, they made it as difficult as possible and have yet to send a confirmation email. I have asked by credit card to block all charges from Just Answer and will trust my credit card company to act professionally.