JustAnswer review: Membership service call

I ended up membership that started on September 13th on October 13th I had paused the membership and said that I would contact them at the end of the month to start my membership again on October 31st I paid for my membership I asked of it a question and then on November 6th when I tried to ask another question they tried to trade charge me another $30 whenever I contacted customer support try and understand the situation not only were both of the representatives that I talked to extremely rude and very snarky with their comments towards me they were also unwilling to come to any sort of understanding of what I was trying to tell them they were treating me like I couldn't pay my bill that I canceled that they canceled my membership on the 13th because there was a problem with my credit card treating me like I was so low that I couldn't even come up with $30 to pay for a membership fee whenever I was the one to put the membership on hold they were very rude they were laughing at me they were making fun of me and they were very hateful calling me derogatory terms and all I wanted was for my membership to continue I have an emergency with my pet but I really could have used your help for but I can't do that now because your customer support is absolutely despicable human beings take care absolutely nothing about your bottom line your customers or anything to do with your company I wanted to restart my membership that was the reason for my call and because of how hateful and rude that they were that didn't happen I literally cannot stress enough how absolutely horrific these people were to me at first I was singing your praise for this app to every person I know and I know at least seven people that joined this particular platform because of me because I gave them this and I know that every single one of them is going to cancel their memberships now because of me too because of how you guys just treated me if I were you I would fire that team because they have absolutely no care for you or your company they were saying that they were charged me $30 for asking one question even though on your website it says $5 a question or $30 a membership so you guys stole $30 from me instead of continuing my membership like originally planned they tried to tell me that now it was $30 a question that's nowhere on your website that's nowhere in the deal I had finally had enough and so I ended the conversation and hung up figuring I would just call the next day and figure things out with someone more suitable for the task but your employees kept calling me back and laughing and hanging up and this was in the middle of me trying to deal with an emergency with my animal at 1:30 in the morning they contacted me a total of five times just calling and laughing and hang up