JustAnswer review: Refund and no more charges... Account closed.

My 87 year old father thought he was getting help with a company that he had a medical (fall down) device with. After asking a number of questions he was asked to fill out a form with all his financial and personal information.

When I walked in and asked what he was doing he didn't really know and wasn't getting the answer to the question he had asked.

We then found the next day he had been billed $66 on his Visa.

I called today and talked to a lovely guy but explained that once my father had asked a question he could not be reimbursed. He also told me that my dad had done this a few months before and had cancelled it.

Although the gentleman I spoke to was very good and I gave him a good report it still sticks in my craw that this can possibly happen... I believe he deserves a full refund and would like the same.

He also said that if I hadn't called my father would be charged $66 every month. He said he cancelled it and dad would receive both and email and a message on his phone just in case he was charged again we would have proof that it was cancelled. We have received nothing so far. I wish I could take back the good rating I gave him.

I don't know if writing this does any good or if anybody even reads it but it would sure be a nice change in this day and age if it actually did.

Carole Andrews

[protected]@shaw. ca