JustAnswer review: Technology

Yesterday morning the 14th of November 2023, I contacted JustAnswer to ask a question from a computer specialist to resolve an issue that I had with my husband's google account where Google had closed it down. It took up to hour before I was connected to someone. Shivarna was unable to assist even though he tried so after about an hour we agreed that it was unsolvable.

JustAnswer offered me a 3-day trial to "enjoy all the benefits of a membership plan. At the end of the trial, your membership will automatically continue on a pay-by-month plan so you don’t experience any interruption to your service." I was charged £5 for the initial fee and then £21.84 for a service that the Just Answer expert could not resolve.

I have used JustAnswer for help a while ago and was not charged an additional fee of £21.84. I accept that the company is a customer charged organisation but JustAnswer should not make a profit out of a service that they failed to provide.

I should have read the reviews before entering into this so called service contract. This was one "They refuse to refund your money, despite your dissatisfaction with the “answer.” Their “7-day free trial period” is a big scam! Good luck trying to navigate their website in an effort to cancel. This online business is the best example of an unethical, unscrupulous business which takes advantage of people. How sad that they are allowed to get away with this on the internet. "

This sums up my feelings too. On reflection I should have used PayPal but that alternative did not appear on the screen unless I am mistaken. At least that way I could have gone to the Resolution Centre and opened a case.

Could JustAnswer please send me Terms and Conditions relating to these transactions. I am not aware that I saw them before signing up to their so called service.