JustAnswer review: Unauthorised credit card charges

TechFixer Order No. [protected]-970

On 18th Sept 23 I contacted one of your advisors through your Chat link concerning a problem with our washing machine, there was option to talk over the phone for £16 which I declined. The suggested reset worked once then not again for which I agreed to pay £1, maybe foolishly by card.

Four days later whilst on holiday I found my card had been suspended and the card people said it was because of a unapproved request for £35 from you, I agreed that it should have been declined as I had given no authorisation for the payment.

I have just checked my statement and find that you have requested and been paid £35 on the 30th October; then looking back I have found a similar payment which I had missed on 30th September, just a week after it had been initially declined.

I shall be contacting my bank to find out why these payments were made after agreeing with them they should be declined.

My case is that at no time was I offered or agreed to a subscription service and I therefore request that the £70 taken be repaid into my card account and that my credit card details be removed from your system.

Richard Wall.