Katapult (formerly Zibby)
Reviews and Complaints

This company will not accept my bak card because it says it is considered a pre paid card which it is not. I can make mothly payments with this card but not for the $45 down payment. Makes no sense. I used this same card for the down payment and reoccurring payments every month for my last lease that I paid off and paid all the extra fees. I don't understand so I guess they have lost a good customer just when we don't have a mattress to sleep on and need one asap during this pademic. Thanks alot Katapult.

I called on three separate occasions to have my husbands credit card information removed from the account which wasn't even the card I opened the account with. He thought he was making a one time payment but turns out this company kept and stored his information in their system without his permission which of course, is a legal issue. I was informed by Katapult/Zibby that they shut off autopay but the card was charged multiple times. I called to ask to have it taken down AGAIN ... and provided them with two different credit cards. Apparently they were having system issues and refused to take either card and stated they would not removed my husbands card from the account. This is the most corrupt company I have ever dealt with. They pretty much said nothing we can do... and to cancel the card if that was my prerogative . I'm completely disgusted, their customer service sucks and the agents are difficult to understand because they all sound like English is not their first language.

I am currently going through a very fraudulent situation with zibby and would be happy to go to court over it! I have all the documentation to prove it! I am currently going through a very fraudulent situation with zibby right now and would be happy to go to court over it! I was first going to use them to purchase my items from wayfair, it was a large purchase so I didn't want to pay it all out of pocket. I ended up not using zibby and purchased the items directly from wayfair. Now a year later they have sent me to collection for the full amount of my order even though I paid wayfair direct. They pulled unauthorized money from my account two month in a row without my authorization. Now they say I have to deal with the collection agency directly to get my money back and to clear up the account along with my credit. I stayed on the phone with them for over an hour with a wayfair rep on the line as well, cindy who was awesome by the way! First we talked to the customer service rep who answered, then we asked to speak to her supervisor since she could not help, we talked to him and received the same answer "he could not do anything" finally talked to shay from the special request department, cindy confirmed I never purchased anything from wayfair through zibby financing. Shay said that she would need to talk to the collection agency to clear the situation up and that I should have a refund for the unauthorized charges to my account by the end of the day. Well that did not happen! The collection agency they hired called all of my family members to try to get ahold of me and said they were going to show up at my work to serve me documentation regarding the amount I owed to zibby and they were taking me to court. Good luck! This is the worst customer service I have ever experienced! I just wasted and hour and half of my life that I can not get back on horrible customer service with zibby! I called back again this evening as shay said this would all be resolved by the end of business today and she has gone home. She did not contact thre collection agency today to clear up anything... I will also be looking into contacting a lawyer regarding this situation. I have all the documentation and proof! Never ever use this company! I have seen looked into their bbb rating and shocking it is an f, they also have horrible reviews on the internet! Do not, I repeat do not use this company!

Do not, I repeat do not use this company ever! Shady as $%*^!

Ordered furniture from Wayfair that Zibby agreed to finance me for. Canceled a few hours later just couldn't validate the extreme 3x the cost of the furniture in interest. So, I was charged $71.33 December 17th upon placing the order, and was aware they had already put the little sticky pads to protect the floor from furniture scratches. I agreed to just keep those no biggie. However, I get a notification from Zibby that $1.14 had been billed today (December 27th), and that my basically $88 billion weekly pmt would be taken on January 10th. So, I called Wayfair and explained that they needed to get Zibby updated on the same day cancellation, and that I would like a refund for everything except the $20.46 sticky pads. He connected with Zibby and I on a conference call. Wayfair agreed to refund the $23.99 shipping back to Zibby who is where the $71.33 and $1.14 had been charged to my card by who in turn, paid Wayfair. So, I asked Zibby Rep Davis for a refund. He was increasingly rude about refusing, I asked to speak to his Supervisor. After a very long hold, Rosie answered was nice at first but was refusing to refund and inevitably became rude as well, so I finally get to the Manager of the special request department George another long hold by now I've been on the over an hour with maybe 20 minutes total talk time. George pulled the Pee Wee Herman "what Dottie? I can't hear you routine, and said he would call me right back. About another 15 minutes or more go by, and he calls. He refused to talk to me because after he announced that they record their calls, I made him aware that I do that as well. He said unless I stop recording, he had nothing to say. Okay for their protection, but not for the customers! He stated that's their policy. I guess greed means more to them than customer issue resolution. In my particular situation, a refund would be quite reasonable. Very hateful if you ever call for a refund.

I have a lease agreement with Zibby through Wayfair. I make payments the first of every month. At 8 am, they are calling me 8-12x a day, back to back. They call asking for ADDITIONAL payments and when I finally did to get them to stop calling me, they said they didn't receive either payment even though my bank shows both payments were taken through Zibby. Now it says I'm past due. (I'm not, my next payment isn't until December 1st)

My bank card was stolen and when I went online to change my information, I saw that Zibby had been attempting to charge my card for the past couple weeks, even though my contract says they CANNOT do this. I am not on autopay.

This is a Scam company. They keep changing how much I owe every time and can't provide a record of my balance due to the history of payments. I wouldn't recommend this to anyone unless you like your money being stolen.

I have called zibby multiple times to tell them everything i bought from wayfair i never received or have returned. They have still not credited my account. I dont seem to be able to get them to zero out the account they r very crooked. Fraudulant practices. Wayfair has received all of the merchandise i returned and one item i canceled before it even shipped. Communication between wayfair and zibby has not went well they r both blaming the other for my zibby account not being credited properly and efficiently. Please check into these companies and get straightened out otherwise i will have to get the better business bureau involved and both companies will end up owing me money.

On October 27, 2018 I signed lease with Zibby.com for a new laptop with accessories I wanted from Lenovo. Per Zibby's requirements I made the initial deposit of $45.00 using my personal credit card. The lease agreement from that point forward required me to make a payment every two weeks.
On Saturday, November 15th I received both a text and email from Zibby stating that they tried to charge the credit card on file and the payment didn't go through. I never gave Zibby permission to do that but regardless I went out to the website and made a payment of $113. 56 that same day using my bank debit card.
On Monday, November 17th I received a text again saying a payment needed to be made without thinking I made another payment using my bank debit card. Then later that day I got another text and at that point I checked my bank account an found out I had paid them twice. I called Zibby who apologies and said the second payment would be applied towards my next payment due Nov 30th.
On November 29th I received a text stating Zibby had tried to charge my debit card for the payment and it didn't go through so to please call. I didn't give Zibby permission to charge my bank debit card and they had already been overpaid. So after talking to a customer service representative I was told it was Zibby's practice to charge the card on file which is setup as a default and ONLY if you call will they not do so so she turned off the automatic ACH.
That same day Zibby charged me another $113.56 so that now 3 payments made in less than a 32 day period. It didn't matter who I talked to they would not rectify the problem of the over payments. I am now forced to take the following actions:
1. Pay off the laptop sooner to meet the lease and not do any business again with them .
2. Pay via certified mail and keep record of my payments to keep these crooks from using my card toward future payments without my permission.
3. Report them to the both the FTC's Bureau of Consumer Protection and Better Business Bureau.
I don't know what's pissing me off more there disturbing ACH transaction practices or their lack in caring about making right on payments made. Buyer Beware.

I also got item and use the zibby loan company . Apprantly to save and avoid fees, well they didnt do as promise. They charge excessive fees and I ended up paying twice the amount of the loan. Very disappointed with the service. They have poor costumer service and they keep changing the story of fees and suspended fees. Watch out and don't, don't use them.

Professional rip-off artists! Even though the contract had stated there was no interest if paid off in 90 days, zibby kept sending me text messages that I owed the full amount of the extended contract, after I paid the loan off before the 90 days were up. I got so sick of their texts and phone call harassment that I paid the amount off after 30 days and they still charged me for the full amount of the extended loan. They refused to refund a double charge for the delivery fee, after the furniture company I took out the load from requested they refund it. The furniture company had other similar complaints to mine and were looking for another loan company to work with the last time I spoke with them. I faxed the contract to zibby 3 times and they still lied about what I owed them. They never refunded the double charge.

I register on Zibby Online Aution website but I was not given a warning about $100 charge that followed my registration. So, in order to fix the problem I called customer service and they told that I signed terms and conditions without reading. Is it legal to put the payment into terms & conditions?