Kenmore’s earns a 2.3-star rating from 402 reviews, showing that the majority of appliance users are somewhat dissatisfied with their products.
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manufacturer's defect vs cosmetics
I purchased a Duel Fuel Range (plus a refrigerator) less than a year ago. Not only did it smear horribly no matter what I used but paint started coming off especially around one burner, getting bigger and bigger, literally to the metal, everytime I wiped. Scratches, paint washing off from around burners, never looking clean. I was surprised to find that it...
Read full review of Kenmorepower surge
On Tuesday 8/12/08 we lost electricity. I had just placed supper in the oven. Kenmore range model number790.[protected] purchased 2002. Power was out for an hour. We had a 30 minute errand to run. My husband and I discussed not leaving because the oven was on at the time of power failure. We did not think the oven would turn back on nor think go turn off circuit breakers. We returned 30 minutes later to fire shooting out of our kitchen window. The neighbors noticed and called 911. Before the window broke the neighbors looked in the window. They reported seeing the fire behind the stove. After the fire was out the fire fighter showed us the raw meat still in the oven. The fire chief said that he had seen many Kenmore ovens in kitchen fires. They malfunctioned. I am trying to find out if there was a recall on my model. The fire and smoke damage destroyed our home. Now I am waiting on investigators and adjusters. It is a nightmare. If anyone can share info. please do.
refrig condenser assy cleaning procedure
Kenmore refrigerator (M/N 106.[protected]) manual incorrectly instructions how to clean condenser assy. Condensor assy design does not permit usual method of cleaning using a brush made for refrigerator condenser.
Sears customer service can only recommend calling out their service tech.
Cleaning a condenser assy has always been and should be an easy task which it currently is not!
bad business practice
I am writing about the terrible service that Sears has for their "large appliances"and to forward anyone out there thinking of buying from them. You had better do your research on the product and get the extended warranty on the product because you will use it ALOT! I have bought a Kenmore front load washer and dryer along with a Kenmore Elite Refridge from the Brookfield Sears in Wisconsin. Sales staff was very helpful. I have had X4 service calls on my refrigerator since July 2007. The first 3 were for the ice maker not working. It took about 2 months to finally get it repaired and now the ice maker and the fan are broken (making the entire refrigerator unusable). It usually takes 2-3 days for the service people to come out each time for service. They give you a time of 4 hours of when they will be there(very continent for taking time off). Every time they have been late by about an hour, so if you think you can take a half day off forget it, it will take all day. Not once have they fixed the problem on the initial visit, they have to "order the parts". I am not sure where all the parts come from(Africa?) but each time it has taken about 10-12 day for a part to arrive. When you call an independent company to fix it..2 days. What? If you are unsatisfied with your product you have 90 days so if you think you have a lemon act fast and return it! Once you have fallen outside the 90 days you have to begin "a case file" with a 1-800 company called "one source". It is here where they collect your frustrated story and file it so ONLY if the repairman once he is in your house looking at the product dreams it "a lemon" they can (whoever they are) review your "case" and then let you know if you can get a new product. Sound frustrating? You bet! So remember the more expensive the product...the more that can go wrong! Sears definitely does not cater to the supporting customer and service people they are not! Hopefully you will read this and take your business elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
Had similar experience with Sears Calypso Washing Machine years ago. Sears is not the same company it was 30 years ago. In those days they valued customers. We're done with purchasing Sear Kenmore products.
cracks in liner
(12/06) We bought a Kenmore Side by Side Refrigerator 106 [protected] and discovered cracks in the liner(5/08).
We called Sears, we were told we had to have a repair man come check it out. He arrived & said the only thing that the manufacturer recommended was an epoxy to cover the cracks that have already started to discolor the liner.
We did try to work with Leslie Daley from Sears Corp.
We had the repairman come out with the part(an epoxy plastic panel) that would have covered the cracks but it looked as awful in the repair booklet as it did when the repairman held it up.It was not a flush fit. Even the repairman said the liner was defective.
We did not have the epoxy panel put on because my daughter has breathing issues and there is no way to insure MOLD from NOT growing beneath the panel/in the cracks. Epoxy is not a fix it is a bandage.
Leslie Daley at Sears said that is all that they are going to do. They are done.
broken
Kenmore Elite appliances are the worst. We spent $10, 000 on four appliances...refrigerator, stove, dishwasher, and microwave in September 2005. Within the first year all four had broken at least once if not twice. After the first year we called Sears and asked for a free extended warranty...we were denied. Sears wouldn't even offer an apology for our faulty appliances. Our dishwasher is now down for the count. It will cost us $550 to replace the broken motor assembly...it would have been 3 years old in two more months. I will be buying a new dishwasher from a reputable business that does people right when they have appliances that are lemons. I will never buy from Sears again and I discourage everyone I know from buying from them. When we purchase our new dishwasher I will be dropping this one off in the Sears parking lot where we bought it.
service support for a $1600 fridge 17 months old
We bought a Kenmore Refrigerator model#[protected] approx $1600 in February 2007 along with a stove, dishwasher, and built in Microwave. I had repair man from another company come and take look the ice dispenser and he diagnosed the problem and called to get the part and they could not get it. He suggests I call Sears directly and have them come out. I called Sears to try and get a cost on the part which is the Housing Dispenser. They say they can not sale the part because it has to be installed by Sears, I said fine and asked for a cost, they also did not have this information. He gave me the number for Kenmore [protected] which then leads me right to the Sears Service people in which I have talked to extensively. They want to charge me $70 dollars to come out and diagnose the problem and if they are unable to get the part or fix it then I am out my money. Second I have requested that they bring the part which I have told them what it is when they come and they say they cannot do this. They have offered me the 1 year limited warranty which is $250 but if the cannot fix they will give me $500 so now I get $250 of credit to buy another refrigerator. I am still out of a $1600 refrigerator that cannot be repaired after 17 months. I find that neither Sears nor Kenmore can stand behind what they are making if they are unable to repair something for $250 or give me the same product or an equivalent. The $250 is not a good option considering the money that has already been spent renting a refrigerator for $100 a month. I have now been on the phone for over 2 hours with no resolve. I have also been on hold for 41 minutes to talk to a supervisor. I think you may have lost a customer who thought Kenmore and Sears had a good product and service.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible quality product!
Kenmore range-- do not buy another range from any sears store! Mine is just over a year old the oven has been used just 6 times and the control board that runs the whole range has code f1-e1 meaning the board is junk now they will sell ya a new board for just $300 now that may not be much to some people but come on i can buy a cheaper model from another store for what they want just for the part to fix this piece of junk and i am not the only one if you look. There are many many people having the same problem with the same control board and they will not fix the problem! Even if it is a defect you must pay for it all yourself! I will never buy another thing from any sears store.as long as i live!
A permanent fix for the F7 error problem was developed by Charlie Popeck, a professional engineer. It involves inserting a piece of paper between two ribbon cables to eliminate the possibility of short circuit between the two cables. The 30 minute procedure is described (including photos) at the web site
http://www.fixya.com/howto/h155060-dreaded_f7_error
We got the same F7 code. When I called Sears to arrange service, I specifically told the service center what code I had and asked for a general ballpark figure to fix it. She said a service man would have to look at it. Fair enough, I thought. So for $75 plus an added $5 for gas (the service center failed to alert me to the new gas surcharge), the service man came to my house and when I told him about the F7 code he didn't lay hand nor sight of eye on my oven and told me it would cost over $500 parts, labor and year warranty to fix it. So, not only do Kenmore appliances fail, Sears call service center does do.
I had the exact same experience with a Sears Elite range. After less than 3 years of use - got an F7 error code and the repairman said I needed new control panel. Cost from Sears just for part(control panel) $493. I found the part for $307 elsewhere. Once you add the $65 fee for Sears to come out to my house the first time, then the $161 labor to install the part- the total to repair this range was $533. This is not counting my time off work for the repair (2 visists)or the 11 days of eating out as we had no way to cook. I paid $1, 600 for it and got less than 3 years use. Please do not buy Kenmore products- their quality has gone down the tubes.
sears customer service
I'm disappointed with the Sears Service. It is the second time I’m having this experience and nothing is changed since. My dishwasher (under warranty) broken and I can't schedule tech to come, since I work Mon-Fri and can't take the whole day off just for that reason. Service representatives are very unfriendly and I don't have other choice but repair this dishwasher myself. I’ will never buy any product from sears and make sure that everybody will know how difficult to deal with sears if appliance is broke.
popping sound stove top!
I bought a Kenmore stove in February 2007. At the very first use of the large left side front burner (electric) once hot and cooling down there would be a loud pop. The stove was six weeks past warranty when I finally talked to a salesperson at Sears about it. I was told it could be in the wiring and I scheduled a person to look at the stove. He told me it...
Read full review of Kenmore and 4 commentswasher leaks during wash cycle
My front-load machine would leak whenever I would wash a load of clothes.
We scheduled a service call in early March (2008) when the tech came out he ran the washer on the spin cycle 6 times and told me there was nothing wrong with the machine.
When I tried to do laundry a week later I still had the same problem of my machine leaking. So I scheduled a call for Friday March 21 from 1-5pm. I got a call around 3pm telling me the tech got an asthma attack and had to go home. The next available appiontment was for today, Saturday April 5 but now they tell me 8-5pm. So I wait. Only to get a call at 1pm telling me the tech went home sick.
Called to speak to a manager and the only that could be done is to give me another date now April 15th from 8-12 so again another day off work. I can't tell you how upset this makes me. Such a bunch of crap!
completely agree
Sears will tell you anything to get out of trying to settle your complaint. I bought a 13 inch tv set from them about two years ago. It had a 90 day warranty, but just before the 90 days were up the tv stopped working. I started trying to get help from Sears Customer Service.
I couldn't get anywhere calling the store, so I called headquarters in Chicago and was told there was nothing they could do. I kept calling every phone number for Sears that I could find. But no one could/would help me.
When I finally got some little executive type in Customer Service he did not want to help at all. I told him I had spent about eight months trying to get a resolution to the problem and if I couldn't get any help from them I would take the tv set back to the store and if Sears was going to make me pay for a piece of junk
posing as a tv set that they just may as well make me pay for a plate glass store window because I was going to put the tv set through the window instead of walking it in through the door.
With that I got resolution.! He told me to go ahead and take the tv set back to the store and he would personally call that store and tell them I was returning the tv set and and that I was to be given full credit. When I walked into the electronics dept every one in there knew my name.
I spent a total of NINE months dealing with Sears.
Never again!
sears will not replace lemon
We have a Kenmore Elite 3 door refrig purchased from the Great Indoors. It has been serviced 5 times ..3 times for the same reason..circuit board quits working..we loose the cooling in both the freezer and frig part. We have lost food 3 times. We have been requesting a replacement and no one in the entire Sears organization has the authority to do anything except tell us we purchased the wrong kind of warranty..they will just continue to repair it as it continues to break. We will never purchase another thing from Sears. I have been hung up on, passed on to other areas and back again and get no where. It is my intention to notify everyone about the poor customer service and refusal to stand behind their products. As I can see from other complaints we are not the only ones that have had serious issues with them.
finally ! The Better Business Bureau came through
for us...Sears/The Great Indoors after several attempts to resolve this with the store, gave us full refund toward the purchase of another refrigerator
after they were contacted by the BBB...Thank you BBB !
Kenmore refrigerator bought at Sears two years two months ago. Very noisy. That I can deal with but the temp goes to 45 degrees to 37 degrees. Is this normal? What should we do?
795.xxxxxx number frig is really an LG...junk...again warranty service sucks too...4th time in 3 years broke down.
We have all three appliances from Sears..stove, fridge, washer and dryer. Our appliances are only 6 years old and have been worked on numerous times. our washer was worked on last year and it took them 6 weeks to figure it out. I spent a tremendous amount of money at the laundromat and they only gave me Sears cards for refund meaning I had to go to their store and spend it. That did not help with my loss of money. Now, my fridge is broke. It keeps freezing up on the fridge side. They have been here 4x to try to fix it. It is still not fixed. I have lost groceries and no one seems to know how to refund me the money back for them. They just came last week to "fix" it and guess what, still not fixed. I was under the impression that if they can't fix something after 3 times they are supposed to give a new product; but it seems no one knows anything about that. NEVER again will I buy from Sears. NO MORE! I could have bought a sub-zero or a professional grade for what I have paid for these products plus their repairs. I want to take my fridge and my washer and put a big lemon on it and sit it on their front porch. NO MORE SEARS PRODUCTS FOR ME EITHER!
I am having a similar experience. My 2-1/2 old Sears Kenmore side-by-side has stopped working, and the soonest Sears can get someone out to look at it is in about 3 weeks! We have since called a local independent repairman, but he has been unable to get it to work after several tries and hundreds of dollars. I called the salesman who sold the unit to us, and he express his sympathy, and gave me some phone numbers to call, but I just ended up back at the same call center telling me I had to wait for three weeks.
NO MORE SEARS PRODUCTS FOR ME!
I have a Kenmore Side By Side that came with a new house..it quit cooling within 6 months..called Sears..repairman said nothing was wrong because it started working again after he got here..After the 1 year warranty ran out it quit again..called Sears..sent a repairman out..he said it could be anything but didn't fix it.Year later..same thing..this time said it could be evaporator fan...another repairman not related to Sears said he thought it was the sealed system which is still under warranty.Today..quit again.I am done with it...3 years old and have lost all my food 5 times..today after I grocery shopped.I'm not spending any more on service calls or money on it.Sears won't replace what is obviously a lemon..and I am tired of paying for service calls and not having it fixed.I feel the outside repairman is correct and it is the sealed system which is still under warranty and that is why they keep telling me it is other things.He refused to fix it because he said Sears should honor the warranty..so yet another service call and no repairs.I cut my Sears credit card up (after being a cardholder for 25 years) and will never set foot in another Sears or Sears affiliate.They used to back their products...now they just don't give a crap.
We had a Whirlpoor for over 12 year and had no issue. Since we bought Kenmore Energy effecient in 2005, my electricity bill went up and we could only put half of the space stuff in there, otherwise it stops working. Now only the freezer is working... so bad... I will never ever buy from Sears.
Similar sad story: we have had to spend almost as much on repairs as it cost -- only for it to break down again -- With no response from the company. I foolishly did not continue the repair contract thinking --from the old days- that Sears products were reliable. Never again! We have a bottom freezer Kenmore: DO NOT BUY ONE OF THESE!
WELL, ITS NOT ALWAYS A STORE ISSUE EITHER. UNFORTUNATELY, KENMORE, WHIRLPOOL AND ALL OF THEIR OTHER COMPANIES REFUSE TO STAND BEHIND THEIR PRODUCT. I TOTALLY AGREE WITH YOU. WE BOUGHT A WHIRLPOOL SIDE BY SIDE REFRIGERATOR IN AUGUST OF '08 AND BY SEPTEMBER THE REFRIGERATOR STOPPED WORKING. WE CALLED WHIRLPOOL (WE BOUGHT ALL OF OUR KITCHEN APPLIANCES FROM MENARDS FOR OUR NEW HOME) TO HAVE A REPAIRMAN COME AND LOOK AT IT. WE HAD LOST SOME FOOD AT THIS TIME BUT FIGURED AS LONG AS IT WAS REPAIRED WE JUST DIDNT WANT TO DEAL WITH ANY OTHER ISSUES. REPAIRMAN CAME AND DETERMINED THE PROBLEM, ORDERD THE PARTS, AND SET UP ANOTHER APPOINTMENT 3 DAYS LATER. AFTER THE REPAIR, IT ONLY TOOK TWO WEEKS AND AGAIN IT QUIT. AFTER GROCERY SHOPPING ON A FRIDAY FOR A PARTY AT OUR HOME ON SATURDAY WE FILLED THE REFRIGERATOR. SATURDAY AFTERNOON OUR FOOD WAS WARM AND NOT APPROPRIATE TO FEED GUESTS. SO NOT ONLY IS IT AN INCONVENIENCE BUT VERY, VERY EXPENSIVE. WHEN I COMPLAINED TO WHIRLPOOL, I WAS TOLD IT DOESNT MATTER HOW MANY TIMES IT BREAKS DOWN AND THAT I SHOULD "READ YOUR WARRANTY" . THEY DON'T SEE IT AS A PROBLEM THAT BUYING A NEW REFRIGERATOR IS FOR A PEACE OF MIND THAT YOUR FOOD WILL BE KEPT COLD. OUR EXTENDED PURCHASED WARRANTY WILL NOT KICK IN UNTIL THE MANUFACTURE'S WARRANTY IS VOID. THEN, IF WE HAVE 3 SERVICE CALLS FOR THE SAME THING WE CAN GET OUR MONEY BACK. SO, I GUESS IN 1 YEAR, AND $$$$$GROCERY BILLS LATER, I CAN RESOLVE THE PROBLEM WITH A SECONDARY WARRANTY I BOUGHT. THAT WILL BE NO THANKS TO WHIRLPOOL. MAKE SURE TO FIND OUT ALL THE NAMES THEY SELL UNDER BEFORE PURCHASING AN APPLIANCE. DEFINATELY WATCH OUT FOR THE SIDE BY SIDE'S. THEY HAVE THE MOST COMPLAINTS WITH NO HELP FROM THE COMPANY.
We are in the military and just came from our overseas assignment. The house we bought has a Kenmore side by side refrigerator and within a week of moving into our new house, it failed. It was making ice and cooling down but after 24 hrs, it warms up and melts everything. If you shut it down and power it up, the ref cools down again but only for 24 hrs. A light on the ref temp control panel shows the number"4" continuously flashing. I looked at the manual and it seems like it is an error code. I called the number to Sears and Kenmore and no one can tell me what it is unless I pay for an initial $75 visit which will be in a week or so. I think it is a circuit board problem so I am looking up the part to order it online. So far no joy in finding it either. I will go to Sears today with the electrical schematics I found under the ref. I hope they can help me out. If not, I'll write to the CEO as proposed here and see what they can help me with. The ref is probalby 1-2 yrs max. Thanks for all the info from the previous complaints. It helps me find some solutions. Thank you.
Adding to my last comment of six days ago, I had an offer from the appliance manager of the local Sears store. They will refund half the original selling price if I buy a new fridge from them. I am thinking about doing it as I don't have to buy a Kenmore, which I won't. I think it is actually a fair offer as opposed to nothing, which is what I received from customer service. I bought a service manual and found that LG makes this appliance. Their track record is not so hot so it leaves me with GE or Amana. Whatever I buy, I will purchase the extended warranty as I have found tons of complaints on all the companies.
service/repair dept.
I recently experienced a problem with my front loading washing machine. We removed the suspect part and did the test as indicated in the pamphlets given at time of purchase. We purchased the washer and dryer in MAY 2017. We determined there was a problem with the Motor Controller - good news it was had a 5 year warranty. First call to 1-800 number to ask about replacing the part. They indicated I could go to the repair depot and exchange the part (warranty) however I made am appointment for a service tech just ins case (the next one available was 10 days) - wow - I do a lot of lundry - didn't know how I was going to manage for 10 days - oh well. Took time off work and went to the other side of town to make the exchange - keep in mind they do not have a phone number (so I was told) that I could calland ask questions. Part in hand I headed out. After waiting there for over 15 minutes finally talked to staff. They looked up the part - went to see a manager - and came back telling me they could not exchange it - I had to have a tech come to confirm defect. I had been told it would cost $79.95 just for the service tech to get in his van and come to my house, however at the repair depot the girl informed me I could call and get a Repair/Maintenance Agreement that would cover all these costs.
I called the number and was informed that no - I could not get an agreement as I had already placed a servic e call for a tech. Called back to your 1-800 number and they gave me another number to call. That number advised that I could go to any Sears and have the part ordered as a warranty item and then I could repeat the drive to the other end of town to exchange the part. As we had taken it out, checked it - we knew we could replace the new part without any difficulty. I did go to a Sears outlet and after much time spent with a staff member on the phone to "someone" I was told that the part was only under warranty if a Service Tech came to the house. In otherwords I could not get the part under the "warranty" unless I paid Sears to come to the house. I asked the question "How much an hour " would it cost. Assuming a minimum of 1 hour plus the truck time, (remember - we have the part out and the washer open - I wanted to know if it was worth waiting 10 days and paying Sears or should I just go and purchase one from our local parts department. No one could tell me the hourly rate. I spent well over $30 dollars at the laundromat plus my time. I feel that I wasted way too much time finding out what I founds out. I believe I was steered wrong at every step of the way.
We believe the problem was an intermitent one and hope that all is well, I am keeping my scheduled appointment in case it fails between now and then. If it fails I may just bite the bullet and purchase the item from an independent part depot and save myself the aggravation and headache.
Sears - wow - poor service(warranty) information
We bought a new washer and dryer 6 years ago, from Sears, by no means the first kenmore product we have purchased from Sears. The first washer and dryer we bought lasted almost 25 years, and they never needed servicing, but they did eventually, wear out. This set, totally different...the washer just didn't seem to be as good, right from the start. This was not a cheap set, but it was not the the most expensive set they offered either. The washer quit spinning...I called to see about getting a tech. to come and repair, we have no service agreement, and the warranty was only good for 5 years...they could not send anyone for 2 weeks. Not wanting to leave my laundry for that long, or pay to use a laundro-mat, we decided to try to get someone local to have a look at it. It is repaired, and it ONLY cost 350.00...HOW NICE, NOW SEARS PRODUCTS ONLY LAST 6YEARS, BUT REMEMBER ...THEY ARE WARRANTIED FOR 5 YEARS. I FULLY expect, we will not be purchasing anymore SEARS products in the near future. BE VERY AWARE
From June 11 - Sept. 23 we have had 8 service calls, one of which was sent to my mother's address in another part of the state and one of which because a wrong part was ordered. The other 6 calls were either to install a part or order a part. In a brand new refrigerator, we have had to replace the evaporator motor, control board and baffle, gaskets and misters, and the end is not in sight as we have been told they have had many problems with the dual control refrigerator.
To whom it may concern
We bought a fridge and stove in march of 07, as our 25 year old was due to be replaced, this week my wife was wiping the stove down and it started peeling paint off and rust showing, it is just above the bottom drawer, when i contacted sears to have something done as i have warrenty they told me it was cosmetic and was not coverd and to have something done would cost me, i think a stove should last longer than a year and a half, it is not abused, please advise me as to what do, i am due for a washer and dryer but am not impressed with the stove so i may go to another brand at another store
Thank you
Chris hall
350 spring street
Cobourg ont
K9a 3k6
We purchased an expensive stainless kenmore freestanding electric range a couple years ago. After only 1 1/2 years the black top started to deteriorate and two of the elements corroded and shorted out (twice with fires!). We have had to replace all four burners twice now...a few weeks ago while cleaning the front of the oven door my finger was nearly amputated due to the edge of the stainless around the window. Also about 2 months ago when I went to open the oven door, the entire door feel apart, glass separating from the frame, etc...luckily no one was hurt in that incident. Fast forward, Thanksgiving 08, teenage kids home alone and cooking (18 & 19) and again a burner starts sparking and catches fire, they try to shut off the burner but the entire stove went crazy and the cleaning system kicked in, locking the door and heating up quickly! They had enough sense to run to the breaker and shut it off...now nothing works on the stove...at least I dont' have to worry about my grandchildren loosing their fingers any more!
I purchased aKenmore refrigerator on Monday of last week, delivered on Wednesday of last week, and this is Sunday and my refrigerator is not working and I called customer service, the 800 number crying and the woman asked me if I was on any medication. Evidently they are diagnosing medical conditions now, of course I was crying and this is the second week without the refrigerator. I bought from Sears from Customer Service, whick evidently is not the case.
We purchased a heat pump from Sears in 2017 - the air conditioning unit has never worked for more than a few weeks at a time - we have had 8 different technicians attempt to fix it, each one leaving with a different explanation, too much freon, not enough freon, celluloid switch, compressor, pressure regulator - receive emails from the webmaster@sears.ca confirming the unit is fixed and problem resolved. Phone calls to salesman remain unanswered - the only time he called back was when we called to say we wanted to now buy a new furnace - he was at our house in no time - like we would ever purchase anything from them again ! He also promised he would see to it being repaired. The entire episode has been very frustrating. We have been requesting they take the unit back and replace with a new one - if they sold us a cheap unit we would gladly upgrade to something better - we are not even allowed to have an independant service technician work on it as it will void our guarantee so we are at the mercy of these geniuses they keep sending and are now facing another hot and humid Montréal summer with no air conditioning. This latest episode started mid May - it is not June 9th, and it is still not working, with no sign of it being repaired anytime soon!
Buyer Beware! This expensive refrigerator looks great. In reality the 25' three door holds less than my old 21'. Extra points for design stupidity include a door shelf for eggs that is about 1/4 inch short for a carton of eggs. Shelfs on door are nice and deep but so close together that a regular milk cartons and condiment bottles will not go into shelves. The drawer below the crispers is one solid drawer requiring that both doors be opened to remove anything from the tray. The ice dispenser is less than 1/4 inch too short for a nomal drinking glass thereby rendering the water and ice dispenser an annoyance rather than a convenience.
I went to sears 3 months ago because i needed a new propanw water heater, they were the only ones at the time with a unit in my size, i told the salesman i needed a propane water heater and he told us they only sold propane heaters at his location, he looked it up and i got one along with the parts to hook it up. The unit was supposed to be for propane and the box was mark so, so i took it home and hooked it up. it started right up and ran fine for three months, then stopped working. After some head wringing i found the cause and a reset button by the termo coupler, rest it and it didnt work on the light setting, have to put it on low now to light, noticed the top of the flame was a bright orange, an indication it was a gas heater, not propane, then noticed the units tag says gas only. went back to store and they refused to help me saying we didn't install it so we're not helping you, they also refused to order, or supply my with a conversion kit for l.p. and refered me to a local hardware store, who told me it was an item we had to get through sears.
I tried looking up the conversion kit on their site myself, but their website won't correctly search for the item, i either got ceiling fans or something else. I tried using their online assistant and they kept trying to look up the wrong parts, and didn't know how to look them up either. So WTF, i'm I supposed to replace my water heater again after only 3 months because sears intentionally sold me the wrong unit for a quick sale, i will never by anything from sears again.
When the refrigerator was delivered it was pushed againest the wall and the wheels were not installed or dropped.
I had asked about wheels before purchase and was told it had wheels.
I am not able to move this frig. nor can a plumber to hook up the water for the ice maker.
The sears store does not want to correct this problem and without a manual we are not able to do it ourselves.
On August 27, I called for service on my Kenmore roof combo heater/AC unit that I bought and had installed from Sears in 2017. The technician came out and was on time and found the issue promptly--I have no issue with my tech whatsoever: he has been the only positive experience I have had. We found that the blower motor had failed and he would need to order a replacement. It was 105 with 80% humidity. Not happy, but I work in field service and understand how things like this go when it is a newer unit. I watched the tech place the order before he left and was told it would be 5 business days before it would arrive. Not happy about it, but, again, I understand. Fast Forward to the Friday of the next week. I get a call at the end of the day from my tech informing me that the place he ordered the motor from over a week ago had only shipped it that Wednesday--it took a week to ship. It arrived today and my tech tells me that he is booked up by his manager and cannot get to me until this Wednesday, but he would try to see if there would be a cancellation that would allow him to be here Tuesday. This is going on 2 weeks without our AC unit. It is Southern California and the daily average during these two weeks without AC is 105 with 80% humidity. I tried five separate time this afternoon to escalate the issue and have been "disconnected" each time. Then, when I finally get someone, I am told that the scheduling department is already closed and to call back first thing in the morning. I have an 18 month old and pets along with my wife who has suffered through this ordeal for two weeks and they still want us to wait another 2 days--and then they want their $250 for labor! The motor is covered under manufacture warning, but labor is not. At this point, I and my wife are so dissatisfied that, if it would not stretch things even longer, we would tell Sears to keep their motor and we would go elsewhere. I really regret buying a Kenmore rooftop AC unit. I am going to insist they comp me the labor for this fiasco. If they don't, I will be back here to update.
heater comes on even when oven is turned off
We bought a Sears Kenmore Oven about five years ago. Today, I turned the oven on to preheat so I could bake cookies. After baking the cookies at 370 F, I turned off the oven. After few minutes, I opened the oven to remove the cookies and realized that the top heating element was red hot with the oven very hot and the cookies burned out. The only way to get the coil to stop heating was to unplug the oven from the outlet. This has happened a couple of times. When I contacted Sears I got no response since I did not have warranty. I believe this is a defective product that should be recalled before a more serious problem occurs.
We had a new house built and i was glad when i found out that they put Kenmore appliances in (Range, Dishwasher, Refegerator, and Washer, Dryer) Because That is all i used until now .We turned the oven on and ten we started smelling a burning wire smell. we stopped using they oven and called sears and they said it was out of warrenty but would send a tech out to check it for the normal fee . It has a 1 year warranty it is 3 months out of warranty !No Help at all so i ordered a lower element to replace and that did not fix they problem . I have not been able to get anywhere .
DO NOT BUY KENMORE APPLIANCES THEY DO NOT STAND BEHIND THEM!
I do not trust Kenmore appliances. Their dryers will not dry my chihuahuas and instead keep killing them. The last one was still wet when it died! They are junk.
from purchase not install ive been in my house less than a year !
kenmore refrigerator causes house fire
We own a rental property where we had a Kenmore refrigerator, which we purchased from my daughter, in that house, model # [protected], serial # SL1943508. On Dec. 7, 2007 the refrigerator caught fire and caused a house fire. I have a copy of the North Liberty Fire Department report wherein the investigator determined this to be the case. Our rental property...
Read full review of Kenmore and 60 commentsdiscoloration between burner and stove top!
I purchased a Kenmore electric oven / range about 5 years ago. I also purchased the appliance insurance to cover any repairs that may have been necessary. Approximately 18 months ago I started to notice discoloration between the left front burner and the stove top covering. I contacted the sears representative and upon speaking with her she told me that I may have put a heavy pot on the stove. I explained that I am 72 years of age and I do not lift heavy pots. Sears refused to send any repair man to look at it and said I had to pay for it.
I called on several occasions in an attempt to have someone check my appliance. Each time I am denied a repairman. Several months after this incident I was contacted by a Sears representative to renew my appliance insurance. I explained to them that I will renew the insurance when they come to fix my stove.
Because of this poor treatment I no longer shop at any Sears stores.
Not a "heavy" pot...a WIDE pan is what they said. Yes, a pan with a reflective metal bottom, that is a lot wider than the burner, heated hot enough, can discolor the surrounding stove top. My cheapo 16" aluminum-clad frying pan actually discolored stainless steel.
scam!
I purchased a kenmore 800 dryer in December 07. The buzzer would go off but the clothes were still all damp. The repairman came and replaced the heat panel. The dryer would still go off and the clothes were damp. Apparently the moisture sensor is highly sensitive so as soon as one article of clothing is dry, the dryer shuts off. Great design, right? They said I need to experiment with different amounts of clothes till I get it just right. My 16 year old Kenmore dryer used to shut off when the clothes were dry. So much for new and improved...
bad quality product!
I have a Sears Kenmore Gas Range Model 790 which we purchased end of 2005. I just used the self-clean option for the first time last night. (I wipe the oven quite frequently & place foil-covered pan under items to catch drips). I went into the kitchen after a couple of hours and found that the knobs for the stove had melted... one is unusable and two others are barely usable.
My warranty has expired & Sears is unwilling to replace these knobs at no cost to me. There is nothing in their manual that warns you to remove the knobs prior to using the self cleaning feature. The Customer Service rep was frantically trying to find something in the manual to say that but could not. I do not feel it should be my responsibility to pay for something that they built improperly. Either the knobs are not made to withstand the heat or the venting is in the wrong place. They will not budge at all & after reading so many complaints tonight about their lack of service, I am feeling very defeated. Obviously, Sears does not take pride or stand behind their products.
defective refrigerators
I purchased a Kenmore side by side refrigerator from Sears on NOV 2002. On 01/20/08, 1:30 AM my daughter was in the Kitchen & began smelling electrical burning smells. After waking me up I looked trough kitchen finding the smoke coming from behind the refrigerator. To fully view this area I pulled the refrigerator out from the wall. At this time the room filled with smoke. I unplugged the refrigerator & removed the service panel and noticed the the relay & wires on the side of the compressor was in totally melted. Finally got the house aired out.
We did not get a hold of SEARS because I did not want the aggravation of being told they cannot do anything.
I would just like to see a recall or something done with these defective refrigerators before it causes a DEATH.
To whom it may cencern,
Purchased new kenmore side/side refrigerator on 8-17-06. Along with it, i also purchased a three year warranty which includes master protection agreement.
On 8-3-07, my wife called the mpa phone number to schedule the annual preventive service check. They scheduled the check for 8-10-07 and said she would be called the day before for an approximate time. On 8-07 at approx. 7pm she got a call saying the sears tech would be out on 8-10-07 between the hours of 8am and 5pm.
On 8-10, she sat at home all day long, waiting for the tech to arrive. Finally at 8pm, he called and said he was running behind and it would be about two more hours before he could get here. She told him we had sat at home all day long waiting for him and now at 8pm he wants to wait another couple of hours. She told him he could just forget it as it was bed time. Then a little past 8pm he called again and said he was still tied up and it would be another hour before he could come. She again told him to forget it, as it was bed time and she no longer wanted him to come.
I am totally disabled and cannot drive or do anything and my wife cares for me. She sat here all day long, when she had things to do, waiting for your tech to come out. Even scheduling the appointment and giving the hours of 8am and 5pm were aggravating enough, as that kept my wife home all day so she could not get out or do anything. Then after sitting all days, then he did not even call until 7pm that night.
It appears to me that your people could make an appointment for either the am or pm and not mess up an entire day, but to do that and then not even have the courtesy to call until 7pm to say he was running late. What kind of service is this? Is terrible. This is completely uncalled for. There is no reason for this lack service.
We no longer want to reschedule this service, and we will no longer ever deal with sears again, on anything. I have heard that sears is like this and is not dependable and i have had some problems with sears myself a few times, but have over looked them and one more time i have made a purchase with sears. I should have known better, but never again.
Besides messing up an entire day and never showing up, no one even had the common decency to call us. Well, that is sears.
I do not know how you stay in business this way, and you will not do any more for me, and i am enjoying telling me friends and neighbors how you treated us, and just how undependable and rude you people are.
So sorry i made this purchase from you. It will be my last.
I will also be contacting better business bureau and anyone else that i can to let everyone know what kind of company you are.
The complaint has been investigated and resolved to the customer’s satisfaction.
Did you have a problem or what, the repair man got tied up you impatient ###! Bet you never come to a complete stop at a stop sign and weave in and out of traffic because your time is so precious. Your wife was home all day taking care of you anyway! This forum should be for real complaints, not for a one time incident, one late repairman, whom is one of thousands of repairmen who did show up for their appointment on time. Get over it...
lies & confusion
December 27, 2007
Sears Corporate Offices
3333 Beverly Rd.
Hoffman Estate, Ill 60179
Tel: [protected]
Kenmore Power Miser 9 Gas Water Heater
Phone of purchaser: [protected]
Model: [protected]
Serial: [protected]
Dear Supervisor,
This is a follow-up letter to my December 8, 2007 (copy enclosed) that I sent you certified mail and you received on December 14, 2007. For the record, one of your employees at the above number refused to give me a supervisor’s name today at 1:30pm because “they all were in a meeting.” No problem, I sent this letter certified to you as well as copies of voicemail messages by Sears Repairs and Complaints employees, and a copy of my 12/8/07 letter to you.
Enclosed is an authentic CD recording copy of a message left by Dave [protected]), a Sears Repair Installer at 7:46am on December 8, 2007 who reports, “…I am scheduled to come out and repair your water heater today...”
Dave never showed, so I paid for a new water heater and installation from one of Sears’s competitors and sent you the bill for reimbursement of $625. Furthermore, Sears Repairs employees created confusion by having me engage in numerous contradictory reports in effort to avert Sears Repair staff from honoring Sears Warrantee on the Kenmore Power Miser 9 Gas Water Heater (as outlined in my 12/8/07 letter to you).
Enclosed is an authentic CD recording copy of Chris [protected]) from Sears Credit Complaints at 6:34PM on December 18, 2007, who reports that the above water heater is under Warrantee for a replacement, but not for installation. Chris further states, “…Since you chose to go with somebody else, installation and the unit will NOT be reimbursed by us…you can have them process you a replacement water heater…as a back-up…”
FIRST, SEARS REPAIRS STAFF (DAVE) DID NOT SHOW AS PROMISED. SEARS (CINDY) PROMISED SHE WOULD SEND AN INSTALLER OUT SEVERAL DAYS LATER AFTER I PAID IN FULL FOR A SERVICE THAT DID NOT OCCUR THE FIRST TIME AS PROMISED (12/8/07). I HAD NO CHOICE BUT TO HIRE SOMEBODY ELSE FOR REPLACEMENT AND INSTALLATION OF MY WATER HEATER THAT WOULD KEEP THEIR PROMISE. So, I hired American Plumbing who installed a new Rheem Guardian Water Heater and kept their promise by showing up and doing quality work. Second, I do not need a back-up water heater; I needed the work done as promised on December 8, 2007 by Dave from Sears Repairs that never occurred.
My evidence is compelling and I am clear that Sears Repairs is unreasonable, unreliable, and has no intention of honoring its warrantee. I have forwarded copies of my 12/8/07 letter, this letter, and a CD recording of said phone call messages from Sears to the Better Business Bureau, Carl Monday, I-Team Reporter at Channel 19, a posting on Utube, as well as numerous website complaint services. Furthermore, I am giving away all my Sears products in my home for free to low-income families that promise not to use Sears Repairs or purchase Sears products. I hereby request that Sears donate my replacement water heater to a low-income family and send me a copy of the delivery order for verification and I’ll pay American Plumbing for the install work.
Sincerely,
Christopher Cuda
Cc: BBB
Carl Monday
Utube
Consumeraffairs.com
Paul Wolf
Hello
Sears sold me a warranty on my central air unit, and when it broke - they sent out an authorized repair person who said it needed a $1, 500 part. Sears will not return my phone calls or the authorized service persons since. I filed a complaint with consumer affairs and 5 weeks later with temperatures reaching 94 degrees - I am still waiting. I just hired someone else to fix it - but I am so disgusted with SEARS - I will not go there ever again. All my appliances are from there as are the tires on my car. I will file a suit to recoup what they should have done under the warranty.
Ironically - while I am waiting for them to return my call - they called to send me a warranty on my water softner. The absolute nerve!
My husband and I total agree with you. I have always gotten all my appliances from Sears but about a year ago I stopped buying from Sears. Their repair service is so bad. My refrigerater broke and I call for repair. They told me it would take a week for someone to come out. A week on a refrigerater, how was I to keep my food from going bad. We bought a water heater and we have had the repair guy out every 6 months because the flame keeps going out. We have had it replaced twice and now Sears tells me it's not their water heater its the pipeing in the house that is making the tank go bad. They instaled it and had numerous repair men out and now they say it's the wrong size pipe and they won't install a new one unless I pay for instalation.
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Overview of Kenmore complaint handling
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Kenmore Contacts
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Kenmore phone numbers+1 (844) 553-6667+1 (844) 553-6667Click up if you have successfully reached Kenmore by calling +1 (844) 553-6667 phone number 0 0 users reported that they have successfully reached Kenmore by calling +1 (844) 553-6667 phone number Click down if you have unsuccessfully reached Kenmore by calling +1 (844) 553-6667 phone number 0 0 users reported that they have UNsuccessfully reached Kenmore by calling +1 (844) 553-6667 phone numberKenmore Product Questions+1 (800) 549-4505+1 (800) 549-4505Click up if you have successfully reached Kenmore by calling +1 (800) 549-4505 phone number 0 0 users reported that they have successfully reached Kenmore by calling +1 (800) 549-4505 phone number Click down if you have unsuccessfully reached Kenmore by calling +1 (800) 549-4505 phone number 0 0 users reported that they have UNsuccessfully reached Kenmore by calling +1 (800) 549-4505 phone numberRetail Customer Care+1 (800) 326-8738+1 (800) 326-8738Click up if you have successfully reached Kenmore by calling +1 (800) 326-8738 phone number 0 0 users reported that they have successfully reached Kenmore by calling +1 (800) 326-8738 phone number Click down if you have unsuccessfully reached Kenmore by calling +1 (800) 326-8738 phone number 0 0 users reported that they have UNsuccessfully reached Kenmore by calling +1 (800) 326-8738 phone numberSears Product Installation+1 (800) 366-7278+1 (800) 366-7278Click up if you have successfully reached Kenmore by calling +1 (800) 366-7278 phone number 0 0 users reported that they have successfully reached Kenmore by calling +1 (800) 366-7278 phone number Click down if you have unsuccessfully reached Kenmore by calling +1 (800) 366-7278 phone number 0 0 users reported that they have UNsuccessfully reached Kenmore by calling +1 (800) 366-7278 phone numberSears Parts Direct Inquiries+1 (888) 820-3350+1 (888) 820-3350Click up if you have successfully reached Kenmore by calling +1 (888) 820-3350 phone number 0 0 users reported that they have successfully reached Kenmore by calling +1 (888) 820-3350 phone number Click down if you have unsuccessfully reached Kenmore by calling +1 (888) 820-3350 phone number 0 0 users reported that they have UNsuccessfully reached Kenmore by calling +1 (888) 820-3350 phone numberSears Appliance Repair
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Kenmore emailscustomersupport@kenmore.com84%Confidence score: 84%support
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Kenmore address8330 Hansen Rd, Houston, Florida, 77075, United States
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Kenmore social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 25, 2024
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