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I bought a Kenmore stove in February 2007. At the very first use of the large left side front burner (electric) once hot and cooling down there would be a loud pop. The stove was six weeks past warranty when I finally talked to a salesperson at Sears about it. I was told it could be in the wiring and I scheduled a person to look at the stove. He told me it was caused by the thin grade of material used by Kenmore manufacturing Company in the stove top. This repair person from Sears where I bought the stove, charged me $65 dollars for doing nothing and I am left with the popping problem. He did not tell me what I could do about the problem and I am stuck with it. Who want a stove that gives out a loud pop when they use it . I felt they could have looked at the stove without charging me since at the time I purchased the stove I also purchased a refrigerator and small freezer, all Kenmore products. I think If I bought a stove with this kind of problem Sears should have determined what would be necessary to make the product acceptable to me. Apparently Sears don't care about their customers. A one time sale is good enough for them. Let the customer choose a different company the next time. I am very dissatisfied with this stove.
Viola May.
We had 4 technicians come on 4 separate occasions. Had ConEd check the gas lines as suggested by the SEARS techs. The gas line is fine. Out of sheer frustration, we finally reached "Rebecca" in the Presidents office. She started off o.k. and then reverted to the scripted litany of verbiage supplied by SEARS when she didn't know how to fix the problem. All she did was read the notes by the technician and didn't listen to us when we told her that ConEd had been by and it was not the gas line issue. We were charged for parts and service calls that did not fix the problem. It was a whole month before "Rebecca" even responded with her scripted litany. I am still w/out the use of my stove and now have to pay more moeny for a private technician to come and repair the stove.
When shopping for another appliance at PC Richards, I inadvertantly mentioned comparison shopping at SEARS for the best price. The PC Richards guy told us that SEARS was no longer the SEARS that it used to be. The Customer Service now sucks. I didn't believe him at the time but, boy was he right. I am a 3rd generation SEARS consumer and it ends with me. I have never experienced anything like this. SEARS just left us to deal with the problem and simply did not have the technical wherewithall to fix the problem.They couldn't even troubleshoot it. It was like a scene from the Keystone Cops! Rebecca and the 4 technicians should hold on to their jobs for dear life because they couldn't make it anywhere else!
Sent in all information to Sears rebate offer. Their reply is
the reciept does not match it was the receipt the salesperson gave
me.
My wife turned the stove on broil and heard what she called a sizzling noise, then heard a loud pop and saw fire coming from the back of the stove. She tried to turned off the stove, after a few seconds the fire went out. When she called me, I told her to switch off the house breaker. I looked at the area where the fire came from and it looks like the problem started in the circuit board. I talked to Sears and wrote an email to someone at Sears cares. I was contacted by a case worker. She informed me that she researched the model number and there are no known issues with the product. I asked some technical questions she could not answer and she gave me a number to call to get some answers. I was put in contact with a technician that was very helpful. After a few minutes of discussion I had the technician cross check the circuit board in my stove with other reported returns. He was able to confirm there have been other circuit boards returned with the same concern. I was shocked because Sears identified that there were no reported problems with my model. To make sure I was hearing this correct, I had the technician repeat what he said and he described the other reported conditions. They were exactly the same as the concern that I reported. He informed me that the manufacturer has been notified of the problem, however a new design circuit board is not available at this time. I shared this information with the case worker, but I am not sure this did any good because I got a big speech about the fact that I bought the stove and the warranty has expired. At that moment it was clear to me that Sears does not stand behind the product that they sell.
My wife and I bought the stove in Oct 2005 for over $1, 000. The model number is 790.[protected]. I called Sears and they offered a discount if I want the stove repaired or they will offered a discount on a new stove from Sears. I would like to think I can work something out with Sears, but it is my understanding that the replacement part is the same design as the one that failed in my stove. If I put the same part in the stove, there is a chance that I will have the same issue again. I was luckly that the fire went out. I do not want to take that chance again. The discount offered on a new stove was poor. It was no better then a discount anyone could get if they shop for the right sale.
I am very disappointed with Sears and will report this information to the CPSC. I am not sure what I am going to do with the stove, but I am thinking of trying to find a company that will stand behind the products they sell.
my stove has switched itself on three times, it goes into cleaning mode and locks the doorthe only way to switch it off is to pull the plug.the last time about a month ago happenedat 11 oclock at night my husband woke up and we found the house full of smoke.including my kids bedrooms very scary, it is unplugged and then i looked online to see if anyone has had the same problem and it seems that a lot of people have had the same problem.wondering if kenmore has admitted this problem