King & State review: Refrigerator extended warranty

Today is December 19, 2023. In March, 2019, I purchased (from Leon's) a 4 year extended warranty (on top of 1 year manufacturer warranty) on my LG black stainless french door refrigerator. When I found my fridge & freezer warm (all of my food had to be thrown out), I contacted LG directly (per Leon's instructions). In doing so I was transferred from an LG representative to King & State warranty insurance. After providing all necessary information and a 1 hour hold, they disconnected my call! I called back and spent an additional 1 1/2 hour going through LG's phone prompts and transfer to King Estate warranty. When I was told it would be over 1 week to get someone to assess the issue I asked to speak with a Manager...(who wants to go without thier fridge for a whole week?). I asked if there were any other options to getting this resolved more quickly & I was told that I'd have to get an estimate, send to them (in the Barbados!) And wait for authorization to have a repair done to have costs covered and ONLY then I could get my fridge repaired! This would take about 2-1/2 weeks! Who can go 1-3 weeks without a fridge at Christmas time? I asked very kindly to speak to a Manager and I was repeatedly to (5x) that my concern "didn't warrant a transfer to a Manager"! Then I was told if the explanation wasn't "good"enough they were disconnecting my call (which they did)! I'm disgusted and appauled at this treatment! Leon's and the Brick use this "tax/ law shelteted" company for all extended warranties! My advice? DO NOT PURCHASE FRON LEON'S OR THE BRICK ( if you do...DO NOT PURCHASE THE EXTENDED WARRANTY)! They (nor thier product manufacturers) stand behind thier products!😡😡😡