King & State review: Frigidaire stove

My name is Karen Pajak
My address is 27 Langford Crescent in red deer T4 R2X1
My phone number is [protected] and [protected]
I have been dealing with this stove that has been giving me trouble since last January. The oven wasn’t heating, but I wasn’t home much and I didn’t pay much attention to it but in March I wanted to have the oven so I could cook turkey dinner. It wouldn’t work. So I called you guys for a service call and you sent out a service guy on March 18th to look at it. At that time, he told me the fans weren’t working and a bunch of other stuff was wrong with it and he’d be back to have it fixed before Easter. I never heard anything from anybody until June 5. at that time when I called, I was told that Mike would come out on the tenth to fix that stove. What he did was replace a bunch of parts again and I thought the store is working, but it wasn’t. August 12 he came out and replaced all the computer board again then on the 14th he came and replaced the knobs because they weren’t working. on September 16. He came and replaced the computer board again because something was wrong because on September 13. I went to turn on the stove (the knob on the left-hand side. ) He just replaced it and it shot flames and sparks from it and killed everything on the stove. This time nothing worked none of the burners the oven nothing. I called you guys again on September 13 Mike got a hold of me on September 16 and told me it would take 3 to 4 days to get the parts. I heard nothing from anybody until 27 September.
In the meantime, I was getting very frustrated because I have borders here and we could not use the stove for 17 days. It was totally unfair to have them eating salads and getting takeout because I couldn’t get the stupid stove fixed . I talked to you guys, I talked to trans global I talked to the brick and then finally I called Frigidaire. They said that the way this case was being treated was very unfair. They would’ve had that stove out of there and one brought in that we could use, or a new one if they were going to replace it. and she said if I had Frigidaire warranty that they would’ve taken that damaged stove to warehouse where it could be repaired or disposed of they would’ve never let me go for 17 days with nothing. When I call trans global they told me can’t find an alternate way to cook - that’s [censored] when I pay a lot of money for an expensive stove and I paid extra for insurance in case something happened, like it did. And all the years that I have paid extra insurance, I’ve never had to use it until this.
I just think that the way that you guys have treated me is very unfair. I went from March until 10 June with no oven and now it’s 17 days with no stove at all. When I would call in to talk to somebody they just say well the only work order we have is for June 10 and we can’t do anything. We just have to wait for parts. How come the technician said it should take 3 to 4 days to get parts and you guys took over two . When I talk to you and trans you both told me you had no other record of Mike being there at my house other than on June 10 . He’s been here so many times she knows my house as well as I do. What does he do work for free if you have no record of it.
I have record that he was here March 18, June 10, August 1, August 12, August 14, September 16 September 30. And when I talk to people at trans global they all said we have no record of anything. It all goes to King and state. But King and state told me the same thing they have no record of him being here except on June 10. OK funny, I finally got to talk to somebody who was willing to take the time to help me with this on September 30 from trans global. The technician was here so I put him on speakerphone and the guy on the other end of the line confirmed that you guys had combined invoices [protected] and you put March and June on the same invoice, then you went to August 12 and you put [protected] and 795669 on the same invoice then on August 12 you put one082456 and [protected] on the invoice. This is wrong. In my mind, the only reason you would do that is so you didn’t have to replace this good for nothing stove. Because after three service calls, you are supposed to replace the stove. The brick told me that and you guys told me that. The service guy even put on one of the work orders that this stove is a hazard and should be replaced and you guys ignored it. Now there’s a September 30 invoice what are you going combine that with or are you just going to say did you have no record of Mike being here? This is very disturbing and I think somebody that knows something should be checking into it.
Thanks