KitchenAid
Reviews and Complaints

We were very excited to purchase a new range for our home during our kitchen makeover thinking we were buying the best product available. We chose this range because the upper oven is convenient as we are an older couple. We have since been very unhappy with this product. We purchased the oven from Sears Cross County Pkwy in Yonkers, NY on August, 2011. About 1.5 years later the B burner vail required replacement. I called and spoke to several technicians and went through the blueprints online as we tried to determine the part that needed to be replaced. This took a significant amount of time/energy from both the customer service dept. and myself. Then my husband had to purchase the item locally which cost $101.29. Now, this week the D burner vail (which I could probably count the number of times it was even used) needs to be replaced as well. This will be another $100 cost. It seems these burner vails are faulty and expensive to replace. I do not use all of the burners therefore, they should not break. In addition, there appears to be a streak trapped between the panes of glass on the door so I cannot properly clean the oven door. I do not plan on purchasing Kitchen Aid appliances in the future or recommending them to others. It is unfortunate, as this was not an inexpensive oven from the start and to add $200. charges for parts barely utilized is unfair to the consumer. The costs would have been even higher for labor but my husband did the repairs. When I purchase my next home I will look for a much better product. Since I anticipate other burner vails will break as well, I would appreciate you sending me 2 burner vails at no cost. This oven has been costly enough. From unsatisfied consumers.

Dear Sir/ Madam,

Our KitchenAid refrigerator model KFIS29PBMS, serial # K42903722 which I bought in November 2014 has been serviced almost 8 - 10 times in the last 10 months. Now, for weeks, it runs and sounds like a military heavy tank. It sounds like an super old fan or a motor inside got broken or misaligned.

Please give me an exception or a big refund so we can haul this out of our home before my wife and my kids "kill" me. Thanks a million.

Sincerely,

Quinn Doan
150 Totem Court
Fremont, Ca 94539
Phone: [protected]
Email: [protected]@yahoo.com

I purchased a Kitchen Aid refrigerator. I could never get the ice maker out. Later found out it was stuck shut. At about 11 months I notices residue on the bottom of my glass after my drink sat. The volume of the powdery substance was quite substantial and noticeable. I really worked on the ice maker and forced it open. There was a pile of white powder inside the ice maker and on the sides of the interior. I cleaned it thoroughly removing all white power and thought the problem was solved. They just forgot to clean it before shipping it. After cleaning it the water/ice was clear. Within 3 months I noticed the white powder was back in my drinks. I can't believe how much of this powder I must have ingested. I called Kitchen Aid. Sorry you are out of warranty. I suggested they come out and get a sample of this white powder and identify it as harmless or toxic. If not for me then other who may have not noticed it. Sorry your out of warranty. Can I send you a sample of this powder and you can tell me what it is and if it is normal to be in my drinks. No. CAUTION ! LOOK in the bottom of your glass after the ice has melted. Don't let your children drink this substance. Write me if you have had similar experience. [protected]@hotmail.com

I purchased a Kitchenaid Pro 600 Mixer from an online vendor, after reading a Kitchenaid advertisement for a $50 Rebate for this model. Since I was purchasing the correct model from an "approved" source (i.e. not a store listed as unapproved, online auction, etc.) and I had proof of purchase, plus the serial number, I went ahead and made the purchase.

However, since this is a gift for a bride who lives across the country. I had the mixer shipped directly to her. Now, in reading the "fine print" on the rebate rules, I realize that I not only need a UPC code -in addition to receipt, serial number and name of store where I purchased it- I must have the "original" UPC code -"cut from the box"! Yes, apparently, there is no way to have this sent as a gift to a bride and receive the rebate, even though I've purchased a brand new, several-hundred dollar mixer from a company such as Kitchenaid.

It's hard to believe that Kitchenaid would do this, knowing that many, many of these mixers will be purchased as wedding gifts in this upcoming wedding season and not make it more clear that there is no way to receive this rebate in those circumstances. This is pathetic for a company such as Kitchenaid. I had intended to purchase one for myself, but am looking to alternatives now. I can't support a company with such terrible and misleading policies.

Installed Microwave/Convection oven and found that steam causes door to completely fog, sometimes for 24-30 hours. After service call, received authorization for product exchange. After no response from Product Exchange department (6 weeks after service call) found that the exchange was denied by them and decision final because steaming of door is considered a normal part of operation - no disagreement there - but the fact that it steams and does not clear for such a long time does not seem correct. However, they refused to take into consideration the length of time door is fog - seal could be faulty! and have left me with a product that I consider defective. Seems like a bad decision since this is a $500 item that can easily be replaced. Every bit of interaction with the service side of the company has been difficult and/or almost non-existent. Do not recommend KitchenAid products based on this experience.

We built our house and bought these ovens and had them installed somewhere within the week of 7/14. We moved in on 7/23/14 and noticed around the end of August 2014 that the top oven door has a black stop between the glass (the size of a bug). I don't know what it is but aesthetically it looks dirty. It is a brand new oven. I called Whirpool/Kitchenaid on 9/9 and made an appointment for someone to look at it on 9/22 between 12:00 and 5:00 pm. No one came. I called the appliance place that Kitchenaid gave me the number of and they apologized but they do not do warranty work for these people any more. No one called me to alert me to the fact that, so I stay home from work for nothing. No one apologized for the wrong doing when I called Kitchenaid. So I moved on and told them about this blotch spot on the oven door and they told me that my 30 day warranty for cosmetic problems has expired. REALLY? This defect in the door was done during the manufacturing process not for anything me the customer has done. If the oven was put in the week of 7/17 and I did not take possession of the house until the 23rd, the oven would be 48 days old when I finally had the time to call on 9/9. So Kitchenaid will not do anything about the defect in the door and did not apologize for the inconvenience I had to endure today by staying home from work for someone who never came. You would not be able to GIVE me a Kitchenaid/Whirpool brand anything for the rest of my life if this is how we get treated. I would urge anyone reading this to stay away from this brand. No customer service is being given out here.

I purchased this KitchenAid dishwasher, model number KUDS30IXBL, in ...Oct. 2011 for 604.82. The computer board and soap dispenser were replaced within the first year. I then purchased a three year extended warranty through KitchenAid for $262.31. Since then it has broken five times total. - Fuse twice - Soap dispenser - And non-covered rack parts. It just broke six days ago and is full of grimy water. The repairman was here and is ordering another computer board, fuse, heater, and water pump. I have a 22 month old and another baby due in a month do you think I will let them eat off of anything that comes out of this dishwasher? KitchenAid is not honoring the no-lemon clause of the agreement. My family will never purchase KitchenAid appliances again.

We purchased a Kitchenaid mixer on Christmas day from Sears online that came with a $50 Kitchenaid rebate.
I sent all of the required documentation, rebate form, copy of store receipt and original UPC cut out from the side of the box. Today I received a postcard proclaiming that I "DID NOT" send in a copy of the UPC. I'm sorry, but I most certainly did and it was stapled to the rebate form and the copy of the receipt.
Is this some kind of game these people are playing? I send in rebates all of the time, and aside from one other shady outfit that was being investigated by the Better Business Bureau, this is the second time one of these rebate companies has tried to say I didn't include the UPC. They say there's no way to prove we bought the mixer unless we provide them with a copy of the UPC, which unfortunately for us (and lucky for them) we've not been able to locate. It doesn't matter to anyone in this company that we still own the mixer that we registered online, and they have our information in their system with the original serial number I read tothem from the bottom of our mixer.
I can tell you right now, this is the last time that I'll ever purchase anything from Kitchenaid. This is a very dishonest company and they're a complete ripoff. We'll not purchase another one of their products ever again.
Attached is a photo of the mixer they claim we can't prove we purchased.

I purchased a KitchenAid Refrigerator from the Rockville, MD store and received great service at the store. I purchased a 5-year warranty at the time of sale. Into the 4th year of the 5-year warranty, the freezer stopped freezing and showed 14 degrees on the thermometer. The ice maker stopped working also. (1) TECHNICIAN #1 arrived and said that I was lucky to have bought a Refrigerator 101 as it was easier to procure parts and easier to work on. He told me to re-position everything in the freezer and to keep it away from the coils in the back of the freezer because air has to circulate -- something I had not been told before -- but the fridge had been operating fine for 4 years. He ordered an ice maker and a drier. The fridge had weak coiling coils and very little frost. Re-positioning the food in the freezer did not help. (2) Two weeks later TECHNICIAN #2 arrived and installed the icemaker and drier. Unfortunately, the busy holiday season has arrived and the freezer and icemaker is not working correctly. B&S told me to buy ice until the next technician could arrive. I have now lost some food. (3) 13 days later TECHNICIAN #3 arrives and says the freezer registers 18 degrees -- not cold enough. The ice now comes out wet and clumps together. The dryer is not working. It is necessary to either throw the entire clump of ice out or use an ice pick. The technician says he would tell the office to send the "sealed system technician" out. There is only one "sealed system technician" working for the company. (4) TECHNICIAN #4, the "sealed system technician", arrives to look at my "wet, clumpy ice" and said the condenser was clogged and cleaned it out. I was told to wait 24 hrs for the unit to stabilize its temperature. That service didn't work and I called B&S once more with my fridge problem. (5) TECHNICIAN #4 returns to tell me there is dirt under the fridge and I need to keep it cleaned out. (OH!). He proceeds to use his vac and says that should fix the problem. (6) Needless to say, my fridge continued to make ice that was wet and clumped together and I need to use the ice pick. TECHNICIAN #5 was sent out and said he would tell the office to send the "sealed system technician" out again. He said I should wait a few hours until he has had a chance to call the office.

I have made numerous calls to the B&S Appliance Repair Office and have requested to speak to Holly or John, the supervisors, AND HAVE BEEN TOLD THEY WILL RETURN MY CALLS. BUT AFTER FOUR DAYS NOONE RETURNS MY CALLS.

SO HERE WE ARE SINCE NOV. 4 -- TILL NOW JAN. 24 -- AND NO COOPERATION FROM THE BRAY AND SCARFF APPLIANCE REPAIR OFFICE. I STILL HAVE WET CLUMPY ICE. IT IS A GOOD THING I HAD THE EXTENDED WARRANTY BECAUSE I HATE TO THINK WHAT I WOULD HAVE PAID THUS FAR.

THIS IS SOOOOOOOO FRUSTRATING. I THOUGHT B&S HAD A GOOD TRACK RECORD. I WISH I HAD KNOWN ABOUT THE B&S CUSTOMER COMPLAINT BOARD BEFORE I MADE THE PURCHASE. ANOTHER COMPLAINING CUSTOMER IS CORRECT, I SHOULD HAVE STUCK WITH SEARS!

In April, I unfortunately spent $9, 000.00 on kitchenaid/ whirlpool appliances.Since then, I have had problems with the refrigerator. 3 service calls! Now it is Christmas Eve and the refrigerator is not cooling. I am having 22 people to dinner on Christmas. The repair man came and told me that it needs a new compressor. To make matters worse...it needs to be ordered. A 6 month old refrigerator should not need a new compressor! Obviously it is a lemon. Called Customer Service. Apparently Kitchenaid has no customer service. I requested a new refrigerator because I do not want to keep fixing a defective product. What happens when the warranty runs out? Spoke to a CSR and her supervisor. Just kept reciting the script. Under my warranty...the compressor is a replaceable part so I can not get a new refrigerator. I know that the CEO Jeff Fettic wouldn't want the repaired defective refrigerator either! So then I asked Kitchenaid to find a compressor and install it so I can host the XMAS dinner. I was told that is not possible. Best they could do was overnight it and since tomorrow is Christmas the part would not be shipped until Thursday. Kitchenaid is not only ruining my Christmas dinner. But it sounds like I won't have a working refrigerator for a while.

Not even sure if they really are having the part overnighted. Bottom line...Kitchenaid does not care about a customer once you buy their products. No effort on their part, no matter what the circumstances! I am up the creek regarding my Christmas Dinner and they don't care. Additionally, Kitchenaid probably doesn't want to replace the refrigerator because they will get more money for all the parts the defective unit will need in the future. Or maybe I will buy an extended warranty!

Do not buy Kitchenaid.It is now January 2nd and the refrigerator has been neither repaired or replaced. The repair company has returned to my house twice and has been unable to repair the refrigerator. Now I am waiting on more parts. How many parts need to be replaced before KitchenAid replaces the refrigerator?

In April, I unfortunately spent $9, 000.00 on kitchenaid/ whirlpool appliances.Since then, I have had problems with the refrigerator.

3 service calls! Now it is Christmas Eve and the refrigerator is not cooling. I am having 22 people to dinner on Christmas. The repair man came and told me that it needs a new compressor.

To make matters worse...it needs to be ordered. A 6 month old refrigerator should not need a new compressor! Obviously it is a lemon. Called Customer Ser...vice.

Apparently Kitchenaid has no customer service. I requested a new refrigerator because I do not want to keep fixing a defective product. What happens when the warranty runs out? Spoke to a CSR and her supervisor.

Just kept reciting the script. Under my warranty...the compressor is a replaceable part so I can not get a new refrigerator. I know that the CEO Jeff Fettic wouldn't want the repaired defective refrigerator either! So then I asked Kitchenaid to find a compressor and install it so I can host the XMAS dinner.

I was told that is not possible. Best they could do was overnight it and since tomorrow is Christmas the part would not be shipped until Thursday. Kitchenaid is not only ruining my Christmas dinner. But it sounds like I won't have a working refrigerator for a while.

Not even sure if they really are having the part overnighted. Bottom line...Kitchenaid does not care about a customer once you buy their products. No effort on their part, no matter what the circumstances! I am up the creek regarding my Christmas Dinner and they don't care.

Additionally, Kitchenaid probably doesn't want to replace the refrigerator because they will get more money for all the parts the defective unit will need in the future. Or maybe I will buy an extended warranty!

Do not buy Kitchenaid.It is now December 27th and the refrigerator has been neither repaired or replaced.

Well it is now December 31. Yesterday the compressor arrived and the service company came to install it. Decided I didn't need a compressor after waiting over a week. Instead, there was a bad seal and the refrigerant leaked out. The refrigerant and seal were replaced. Check the freezer this morning...no cooling. The unit is still not working. Service company is not answering the phone and neither is KitchenAid

Never ever buy kitchenaid junk appliances. They are like wolves in sheep's clothing. Big name, shameless performance-worse than even maytag and frigidaire.
Note that kitchenaid is owned by whirlpool.
We had purchased 4 kitchenaid appliances (Double door fridege, gas stove, dishwasher, over the range microwave) in 2009 from kitchenaid for our brand new house in markham, ontario. These appliances did not last even few months. They all started giving problems, one after the other. Just imagine that we have never ever been able to use frdige filter even. The microwave fan buttons and light bulbs gave up, the gas stove door got auto locked on its own and the oven light has stayed on permamnently for 2 years as we cannot remove the bulb, the fridge had leaked from bottom and the dishwasher made noise. We have not used stove oven for 2 years because it does not work and we cannot cook properly o a $3, 000 stove because the brittle main burner grill has broken into many pieces on its own (We never heard a stove grills breaking into pieces). We can't sue microwave fan properly and there is no light working. We called kitchen aid many times but to no avail. When they sent someone, the repairman asked us to pay for all parts costing well over $300. We said we wanted them to replace our appliances as they did not perform well at all and we could not even use them. This is the least we expected from a company that markets itself as a premium brand company. Anyway we cautioned them that we woudl take them to court if they don't totally replace our products because they wepurchaed them new and we don't want to have them repaired now after 3 years wait. They did not agree and again started the same junk talk as usual.in frustration we purchaed set of bosch appliances because our house is new and it does not look nice that we have all garbage kitchenaid appliances not working. Many friends had purchased kitchenaid after seeing us and they too are frustrated with teir product quality. The fridges and stoves are capital purchases and are expected to last at the least 10 years. We had much cheaper, ge appliance in old house and they lasted 15 years without a problem. Kitchenaid and whirlpool are shameless and they don't acre about courts cases at all because they are big and will fight out the small consumers hiding behind their stupid fine print. We will still go ahead and set an example out of them. If I was running that company I would have been ashamed of my conduct. But not only the canadian company, their global hq in the us also does not care as we had informed them as well. The csrs are not trained to understand the implications of legal claims for a company and they talk like typical canadian srevice reps harassing and discomforting their customers.

I purchased an extended warranty through Kitchenaid for my oven/microwave. The light bulbs were no longer working and the microwave turntable was making a noise. I called Kitchenaid for service. Kitchenaid sent A & E Factory Service for a service call. The repairman ordered light bulbs and a new motor for the microwaves turntable. The repairman from A & E Factory service then came back on April 9, 2013 to complete the repairs. In the process of taking my oven/microwave out of its built in cabinet the repairman dropped it on my travertine floor. He up righted the unit and completed the repairs thinking it was going to work. He also called another repairman to come and help him put the unit back into the built in cabinet. Once, it was reinstalled, actually forced back into the cabinet he turned the power back on and the computer was completely dead. He then called who I assume was Kitchenaid to order a new computer, and then after making sure the breaker for the electricity to the unit was off he left. He did not leave me a receipt nor did he have me sign anything. He literally ran out of my house. Once he was gone I noticed that the cabinet around the unit was now dented and scratched as well as my travertine floor. The oven/microwave itself is also dented and the doors do not open properly. I then spent the rest of that day trying to figure out who was responsible for the damage. Kitchenaid referred me to A & E and A & E referred me to Sedgwick. I have been treated horribly by all and lied to as well. The manager from A & E came out and took pictures and promised to help settle this in a timely manner. The adjuster at Sedgwick, Christopher Brooks calls me a liar every time I am fortunate enough to actually speak to him, and his supervisor told my husband that we needed to stop calling because the more we call the longer they will make sure it takes for them to investigate the alleged claims. How long am I supposed to be without an oven? I have a family of 4 and have no way to prepare food. Eating out all of the time is not in my budget and has cost me a lot of money. The time my husband and I have spent trying to handle this is excessive at the very least. There is no excuse for the adjuster to continue to treat me like a criminal or to call me a liar. The stress he has caused me and my family is unreasonable. I have already contacted Consumer affairs and the insurance commission.

I want a new oven/microwave, and I want my kitchen cabinets and flooring fixed, as well as money for all of the meals I have had to eat out.

Purchased KitchenAid countertop oven model # KCO111CU on 4/3/11 from Bed, Bath, Beyond for $80. The unit failed with only light use 17 months later. Warranty is 12 month. Contacted customer service. Was told these units cannot be repaired and they would not provide a replace due to warranty expiration. They also would not provide a discount on a replacement unit. I did not expect a replacemet however good and smart customer service would have ben a discount on a replacement. As a result I will not be purchasing any KitchenAid products in the future.

Received 12 cup coffee maker from grandson for christmas 2011. Quit working around first week of
April /12. Called Whirlpool and was told would have to return it to Mississauga and they would send prepaid purolator label to cover - which was mailed from Cleveland, Ohio date May 3rd. Was at cottage at lake and did not return to London until middle of May at which time sent item to Missauga. Called whirlpool around June 7th to inquire when my coffeemaker was shipped to me - it wasn't - and Kate said she would have one sent out that nite. Finally received replacement June 18th. If replacement coffeemaker goes on the blink I will throw it in recycle bin and buy different brand. I have never had such lousy don't really give a damn service and when my fridge and washer need replacing this fall I will definitely make sure they are not made by Whirlpool or their conglomorate subsidiaries.

I highly suggest that when purchasing kitchen appliances, do not purchase KITCHEN AID. My appliances are seven years old and KA already had to replace my refrigerator because they used a faulty part and I was without a fridge for close to three months.. Not fun when you have children. I have spent hundreds of dollars on my dishwasher and once again, it is NOT WORKING. Please send a strong message to Kitchen Aid and not purchase their large kitchen appliances.

On April 11th A&E Factory service sent their tech out to service my kitchenaid oven. Tech named Jose was so unprofessional and all he was suppose to do is fix the pyro glass that was broke instead he's beating on the glass to break it more. I asked him what are you doing and he didnt respond. Then he began pushing on the oven door down towards the floor and the oven was horizonal before he did this. Then after he did that and I saw the damage he did I asked him to leave. The oven door was now leaning vertical down towards the floor. Today Dino's Appliance confirmed that the oven cannot be repaired found previous tech damaged reciever henge. Todays cost for repair was $115.00. Now, I had to purchase another oven today because my oven was destroyed due to this tech not having good common sense and not knowing anything about fixing a oven. Cost for new oven was $909.98 plus the $115.00 service call. A&E factory sevise owes me $1024.98
Very disappointed the way things were handled by this company and now they didnt want to send anyone over see the damage this tech did . They didn't want to be bothered by it infact they red flagged me they said cause I had a complant about this tech that they wouldnt even take car of the problem on hand. This is unexceptable and I will not allow this to happen until there is justice on this. The media will be involved now. Tess Boyd

I have owned a KichenAid for less than 2 years and it has failed multiple times. But the racket is as follows, you call, even if you know what is wrong they insist on sending out a technician to look at it. And that is exactly what they do look at it, Dan Marc Appliance of 23 Just Road, Fairfield NJ sent a tech who looked at it from a few feet away and said that will be $105 to order the part, He did no diagnostics, didn't test anything, just made an assumption. The problem is I already paid someone $60 to look at it and order a part and guess what, that didn't fix the problem (cost of install $89), so why would I pay an additional $105 for nothing?

The racket continues. The only way to receive the part is through the technician, so they have to deliver it, and install for an additional $89. So essentially when all is said and done the cost to repair a $600 dishwasher under warranty is about $350+tax. And it doesn't work. KichenAid products suck

I called KitchenAid on my hand mixer, which just quit working. Although it is an 'older' model and 'out of warranty;' it has been used, at the most, 15 times. I still have the box. My mother had a mixer 10-15 years older than mine, and it still worked. I couldn't understand why this product, barely used, just up and quit. I called the customer service 800# and got transferred to the small appliance center. I was hopeful that someone there would offer me 'something, ' such as replacement info, discount on the next mixer, etc...The first person that I spoke to, offered no help or compensation. Other than, go spend $40-$100 on a new one because your product is 'out of warranty.' Which, by the way, is only 1 year. Upset, I told her this was ridiculous. She then tells me it's like a car warranty. Really? Car warranties last 4-6 years - Your lousy product only has one. I then ask for her supervisor. She tranfers me to a guy, who says his name is Larry. Larry's customer service skills are horrible. He was condescending, talked over me numerous times, arrogant, and even starting yelling at me! This is the type of supervisors they employ. Not once, did he offer me some type of compensation. When I asked him for his manager, he refused and told me to 'write a letter.' No email, no phone number, no names = no response from the higher ups because they don't care! I then called the corporate office (they DO have a complaint office there, Larry, by the way). I spoke to a Jacqueline who offered me an apology and 10% off my next mixer. Gee. She said that she would forward my issue to the 'executive team' who reviews complaints...I know I won't hear back on my poor experience. No more KitchenAid or Whirlpool for me.

Purchased products through Doug White. Everything was fine as it should have been, until the KitchenAid Induction Cooktop quit. Took almost a month to repair. Lady answering the phone in customer service was rude. Canceled appointments, no return calls as promised. Granite chipped around cooktop and promised to repair, waited for weeks. Weeks turned into months. Nothing...no calls, just broken promises. Will let other people I know to stay away from customer service dept. My money goes where it is best treated...