LaserShip
Reviews and Complaints

On many occasions, LaserShip has provided me with inaccurate tracking information. Items do not arrive on the expected delivery date. For the last three times I have ordered something that is being shipped by Lasership, I get notifications that a delivery was attempted and failed or that the delivery was unable to be attempted due to issues with my address. LaserShip uses shady business practices. My address is easy to find, and there are no special instructions needed. They do not actually attempt to deliver any packages, they just don’t try at all. I don’t understand how they are getting away with this. I have filed BBB complaints three times about the same issue, I am about to do another complaint. It’s the same issue each and every time they are used for shipping. I am not exaggerating.

This company is a scam. I have had multiple packages never delivered even though it says it was. It’s always the same trick too; with the “missing” packages there is never a photo of the delivery. The drivers are the most incompetent drivers out there. They are also thieves. This company needs to be stopped. Check out their Google and BBB ratings and you’ll see all you need to know. Also, if you submit a claim to the BBB it has to go under their home office which is Ontrac out of McLean, VA. This company is the worst!

This company NEVER delivers to our home. We have had retailers ship to us over 5 times with LaserShip and they do not get the package to our home EVER. It is always delivered somewhere else and most of the time we don't get the items and have to reach back out to the retailer. It's very unfortunate because this seems like a constant for this company. Every other shipping service has their [censored] together but this one. Do better or get out of the market.

I did not receive 3 of my packages from this company over the last 2 1/2 weeks. They mark packages as delivered but when i reach out about the package not being received they respond via live chat stating they have no location or information on the package. They have no customer Service number it is just an automated message and i'm sure its because they would get a million calls a day with the disaster of a company they are. I had two packages from Temu one was a replacement because the 1st was lost and now the replacement is lost. Also ordered from Fashionnova and now that package is stating it is being held at lasership do to address exemption which is the same address they are saying they delivered the other 2 packages to. I have security in my office building they are not delivering the packages as no one is receiving them security nor the mailroom. Tracking numbers: 1LSCY2H002EQUG5; D10014124084116; D10014204105791.

I looked at the window and seen a silver van pulled on the side of my yard. Noticed he had his arm hanging out the van window holding on to a temu package. Before I could get out the door the gentleman had threw the package on the ground and was taking a picture. He didn't get out, he didn't blow the horn to let someone know he was there he just threw it out the window. I confronted him about it he said sorry. I just received a package last week that was cut open and 2 items were cut. It wasn't customs because they tape back and I would have lost items along the way. My packages normally left on my porch at the front door. He should have blew the horn if he had a problem.

Lasership delivery man or female had claimed to delivered my package in person to me they never showed up when upon getting the text claiming package was delivered I went out to grab it low and behold there only laid a door mat looked around building and no where in site. I work hard for money along with thousands and thousands of others to have a delivery company worker to steal from us. I’ve seen so many complaints about this so called delivery company it’s sad.

I have recently had packages stolen, and never delivered to my rented mailbox, at a business called The Mailbox Store in Sun City, Florida. My packages were marked delivered, with photos that were taken at a different location, and not The Mailbox Store business! I want to file a lawsuit against Lasership business, because this is NOT RIGHT!

I've given Lasership the business name,and reiterated my mailing address over 20-times to date.

Lasership received my package from fashion nova in Queens Ny. They notified me that they delivered the package through email and via text. I never received a package. I called the Queens location and only automated phone service was available. So I called 2 different locations and finally spoke with 2 different representatives at each location. They looked in their system and tracked the package and both said it was delivered to 2690 Webb ave. I live at 2849 Webb Ave. I tried contacting them via ontrac.com and gave them this information and was still told that they would need 2 day's to investigate. If those 2 representatives could look and tell me exactly where the package was delivered I don't understand why they couldn't simply get in contact with the delivery person.

Hello this is management contacting you from 365 Bond st in Brooklyn.

Today around 11am there was a gentleman that delivered to our building with a very rude attitude. He never enters the building with a friendly face. Today however on his way out he slammed our front lobby door very aggressive and crack the grass. As the front desk concierge confronted the driver from lasership he exited his vehicle and cursed at our staff and even threatened to hit him. We will continue to file a complaint with the local police department if that gentleman from lasership continues to deliver to our building. we will not accept such behavior and threats to our staff. Here are a few tracking numbers of the packages that were delivered today from that driver

Ls45469769

1Ls722751337683

Ls45487937

LaserShip claimed to attempt a delivery, which I know is a lie. Then they said they needed additional information, which I said there wasn’t any, just leave the package on my porch. Next day tracking claimed it was loaded on the truck again. It sat there for 4 days. Now today I received a message that my package was being returned to the sender. I’m not a happy customer.

My purchase was online from Lululemon. Normally I receive their packages via FedEx but unfortunately this time it was through LaserShip. I ordered it August 16, 2023. It was put onto a Romulus Michigan delivery truck August 20, 2023. I am roughly 45 minutes from Romulus. It is now Thursday, August 24, 2023 and I have yet to receive my package. Every time I check it is still on the delivery truck with a new date. Customer service is nonexistent. I have emailed and left messages. Nobody answers the phone. Worst company I’ve ever worked with and now I am out $180 that they owe me because clearly someone stole the package that works for them. They should be reported and out of business.

There were two packages with correct addresses on them, but delivered to the wrong address. Both were delivered to 13 Buckboard Pass, Brookfield, MA 01506, but the addresses were (1) 4 Conestoga Trail, Brookfield, MA and (2) 51 Conestoga Trail, Brookfield, MA. Those addresses are located in this general area, but I do not know why they were left OUTSIDE at 13 Buckboard Pass.

8/16/2023 Lasership delivered did not happen. On Lasership page says they did not have address to deliver my package at 5:40pm. At 10:15am Lasership delivered my package at my place. Nope they did not. Then add another package was part of it was on 8/17/2023 LaserShip delivery. That didn't happen. At 3:30 p.m. package had delivered at my place at 11:10 a.m. next door on the left side. That didn't happen. No truck no person no pictures no video and no packages at my place on that day which is today. Trying to talk to them but nothing computer will not do nothing for you make it worse just like that company is and I'll see I believe they stole it but not. I have more package unfortunately come from them. To me I'll never use those people again leadership is definitely not leader!

I ordered from HotTopic. Unfortunately, they used Lasership to deliver my package. I got an email stating that my package was delivered at 11:18. I checked outside my door, at 11:25, there was no package. Looking at the details in the email it stated the it was “delivered to person.” Not true. I found my package in the lobby. Which means this lazy delivery didn’t take the few seconds to ring the buzzer to even notify me that my package was in the lobby. Which would have been the decent thing to do since they were too lazy to ride the elevator to the 2nd floor. This is unacceptable! If I didn’t notice my email notification I would have been unaware that my package was delivered. There is also a strong chance that my package could have been stolen. Simply because this incompetent delivery person chose not to complete a task that they get paid for.

Good morning,

I need a response to this e-mail promptly before I include the police.

Your delivery driver was disrespectful and rude yesterday and today. We told her this community is private property and she is not allowed to dump packages in our office they must be delivered to residents. She cussed and continued being disrespectful before she left.

Today she walked in dumped packages and ran out, I followed her and explained that she cannot leave packages, her response “oh well not my problem its your problem now”. I verbally told her she is non trespassed from this property and told her I will be writing down her license plate. She then reversed her car in an attempt to hit me.

I need her name to non-trespass her from this property as well as someone to call me concerning this immediately.

She dropped off packages at 4900 Orchard Ridge Drive Fredericksburg VA 22407 so you can properly locate the correct person.

Hi,

This is Madison Farms Apartment Complex 4883 Riley Road Easton PA 18045.

We are a large apartment complex with 570 units. Our issue is that your delivery drivers are supposed to deliver our packages to the Leasing Office at the 4883 Riley Road address during our business hours. We have the LuxerOne locker system and your driver is supposed to place the delivery in a locker for our resident to retrieve. We have noticed that your delivery drivers are taking their deliveries and delivering them directly to the apartment buildings-- which is a huge No-No. They are placing these packages at the incorrect buildings and our residents are not receiving their deliveries. This is exactly why we have all our delivery personnel bring each and every package to the Leasing Office. We definitely need this to be corrected in a timely manner so that our residents get their deliveries that they ordered. Please have a LaserShip representative call our office at [protected] M-F 10am-6pm Thank You!

Package was sent out from purchasing company on 07/11/2023. However, per tracking information (1LSCXXH00997481), this package has been going back and forth between Groveport, Ohio and Ashburn, Virginia. I have been given an estimated delivery date of the following day several times (10 to be exact) just for tracking to be updated that it was routed incorrectly. So, in short, this package has been routed incorrectly 10 times and I am questioning whether I will ever receive my package.