LaserShip’s earns a 1.1-star rating from 237 reviews, showing that the majority of package recipients are dissatisfied with delivery service.
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Amazon loves lazy delivery people
Lasership, the latest shipping scam used by Amazon, doesn't bother to deliver to the address on the package. They just drop the package to the first place they pull into then say it was delivered. I have complained about them before to no avail. They are a cheap delivery service that has no place in the industry and are used only because they are cheap, not because they are good. I have prime and two day shipping with Amazon. I also live in a townhouse in large multi building complex. Lasership just stops by the management office and leaves my packages there instead of bringing it to my townhouse. then they don't bother to let me know about it. I am sick and tired of trying to find my packages when they aren't delivered and no attempt made to deliver to the address on the package.
The complaint has been investigated and resolved to the customer’s satisfaction.
Delivery
I ordered products from drugstore.com. They used Lasership twice. Neither time did the shipment arrive at the designated address. Drugstore.com was really good about replacing the first shipment. They need to stop using Laseship because their drivers are incapable of making a correct delivery. I will not order from Drugstore.com until they drop Lasership and will not order from any company using them as I am not getting what I purchased if Laseship can't get the package to the right address. They have the phone number and could have called to check like FedEx does.
Their main focus is to get the packages attempted and make money
Lasership defines its self as the leading last mile delivery courier company, the business plan is built around the use of Independent Contractors. Company can rake in more profits by cashing in on this loophole! Company hires independent drivers to do all the deliveries for a fraction of the cost they charge their clients. For as low as $1.35 Lasership can get an Amazon packaged delivered by an unsuspecting driver who will need to deliver a lot of packages at this low rate to make ends meet. Company does not care for the drivers, their safety or well being. Their main focus is to get the packages attempted and make money.
Unfortunately drivers make nothing on attempting to deliver. Not sure why you would falsely stat such.
They should not get paid if they don't deliver the package. It should be simple work, and they should be qualified enough to be able to deliver packages without a problem. There is no excuse for stealing or not even trying and saying it was attempted, because if it were their package they would not want it to happen to them.
Amazon needs to stop using lasership
Lasership thinks its the post office and can leave your package in your mailbox i found my lastest package left in my mailbox, there either cant deliver at all or there just leave it in your mailbox. Amazon needs to stop using lasership.
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About LaserShip
One of the key advantages of LaserShip is its extensive network of delivery professionals. The company has a team of over 6,000 drivers who are dedicated to providing exceptional service to customers across the country. These drivers are equipped with the latest technology and tools to ensure that packages are delivered on time and in perfect condition.
In addition to its impressive delivery network, LaserShip also offers a range of value-added services to help businesses streamline their logistics operations. These services include real-time tracking, automated notifications, and customized reporting. With these tools, businesses can easily monitor their shipments and make informed decisions about their delivery strategies.
Another key advantage of LaserShip is its commitment to sustainability. The company has implemented a number of eco-friendly initiatives, such as using hybrid vehicles and optimizing delivery routes to reduce emissions. By choosing LaserShip, customers can feel good about supporting a company that is dedicated to protecting the environment.
Overall, LaserShip is a top choice for anyone looking for fast, reliable, and affordable last-mile delivery services. With its extensive network of delivery professionals, advanced technology, and commitment to sustainability, LaserShip is well-positioned to continue leading the industry for years to come.
Overview of LaserShip complaint handling
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LaserShip Contacts
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LaserShip phone numbers+1 (804) 414-2590+1 (804) 414-2590Click up if you have successfully reached LaserShip by calling +1 (804) 414-2590 phone number 4 4 users reported that they have successfully reached LaserShip by calling +1 (804) 414-2590 phone number Click down if you have unsuccessfully reached LaserShip by calling +1 (804) 414-2590 phone number 19 19 users reported that they have UNsuccessfully reached LaserShip by calling +1 (804) 414-2590 phone numberCustomer Service+1 (703) 761-9030+1 (703) 761-9030Click up if you have successfully reached LaserShip by calling +1 (703) 761-9030 phone number 30 30 users reported that they have successfully reached LaserShip by calling +1 (703) 761-9030 phone number Click down if you have unsuccessfully reached LaserShip by calling +1 (703) 761-9030 phone number 68 68 users reported that they have UNsuccessfully reached LaserShip by calling +1 (703) 761-9030 phone number+1 (703) 761-9030+1 (703) 761-9030Click up if you have successfully reached LaserShip by calling +1 (703) 761-9030 phone number 0 0 users reported that they have successfully reached LaserShip by calling +1 (703) 761-9030 phone number Click down if you have unsuccessfully reached LaserShip by calling +1 (703) 761-9030 phone number 0 0 users reported that they have UNsuccessfully reached LaserShip by calling +1 (703) 761-9030 phone numberDistribution Services+1 (866) 904-9666+1 (866) 904-9666Click up if you have successfully reached LaserShip by calling +1 (866) 904-9666 phone number 0 0 users reported that they have successfully reached LaserShip by calling +1 (866) 904-9666 phone number Click down if you have unsuccessfully reached LaserShip by calling +1 (866) 904-9666 phone number 0 0 users reported that they have UNsuccessfully reached LaserShip by calling +1 (866) 904-9666 phone numberCofounder
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LaserShip emailsshipassist@lasership.com100%Confidence score: 100%Supportbilling@lasership.com84%Confidence score: 84%Finance
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LaserShip address1912 Woodford Road, Vienna, Virginia, 22182, United States
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LaserShip social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 07, 2025 - View all LaserShip contacts
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LaserShip is an awful company for deliveries. Use UPS or FedEx if you would like it to get there...
Tom Mara cultivates an innocent persona. It's as if he is playing a character in a play, with very thoughtful displays of his personality. He completely puts on the innocent or especially sweet act, which is easy to believe. You shouldn't take your first impression of him or any of them at face value. If you don't know a person well, they can mislead you into thinking they are innocent or sweet. The only real way to know a sociopath's true personality is by getting to know them well. But if you listen to your intuition, you may get the feeling that their persona is just too simple to be real. Non-sociopaths are genuine people and not a perfect picture of a simplified personality.
WARNING: PLEASE BEWARE OF Predatory, philandering, sick men there, including but not limited to, effeminate Tom Mara who feign victim when they’re exposed, outed or confronted.
I would just like to warn anyone looking for a position with this Company. Most of the people there are unskilled labor just trying to make ends meet. It's very diverse, which is a good thing, but then you realize, people are stuck there, with little to no education. LaserShip counts on this ignorance or lack of the ability to see that anyone has the ability to go somewhere where they can prosper and thrive.
I would say this isn't a company for anyone with any integrity. It's especially not fit for females. Predators to the Nth degree. All in management, sales especially.
Remember Uber, in the news recently? You NOW have an idea of what LaserShip is like. A bunch of dim-witted, philandering, Neanderthals who haven't realized that growing up and not cheating on your wives is not that bad. Beware of all of them, who pretend that they're family men and the ones who, especially project that they're so virtuous -- that projection is the red flag. They really wear who they are on the sleeves, so just watch and listen, but only if you have to work there; otherwise please stay away.