LAZ Parking
Reviews and Complaints

Hello, My name is Erica Betts. I work at Hyde Park Animal Clinic. We received 5 parking passes that we switch out depending on who is working here that day. However, I have recently experienced problems using my pass. One day the scanner would not allow me to scan to exit and the gate was already up. I left without continuing to try to scan as people were waiting behind me. The next day I could not get in and received assistance where I would be buzzed in and out without scanning. It seems that the pass number I have (23139) was never registered under Megan Henley and was under a different person who deactivated their pass to get a new one. During the process of being buzzed in and out I gave the attendants the information to reach out to my Manager to further settle the issue as it was out of my hands, no one ever reached out to my manager until recently in an email. My manager contacted me stating she will have to figure out who has taken or has been using my pass. My overall complaint stems from my service today; The attendant this morning was rude and the only concern seemed to be for payment in which that was never my concern. I let the attendant know that I have no problem paying and that my manager would take care of payment, regardless the attendants tone was rude and demeaning and she would not give me the office number I requested until I asked again a third time. I've actually asked for an office number multiple occasions but other attendants have been reluctant to give me that information so I did not receive it until today otherwise this issue may have been resolved sooner. Furthermore my manager asked me to call and ask if payment could be taken over the phone in which I did and was instructed to call back and ask for Devon. Unfortunately I never spoke with Devon when I called back, I wish I remembered the man I did speak with when I called back. The only question I had was regarding paying over the phone with a card number but it took me forever to get to that question because the man I spoke with today obviously was very upset with the situation. He would not allow me to speak or clarify anything and I had to beg him to listen to me, also very rude. I felt that you should be aware that I felt very belittled and spoken down to. I have not had such an issue and have been using this parking lot for over a month. The only concern they seem to have is payment for the parking space in which I kept reassuring that payment would not be a problem, I just feel that the situation could have been handled so much better and being part of the customer service industry as long as I have, some things are intolerable. Both the woman from this morning and the supervisor I spoke with today need a refresher on customer service skills for future clientele that may run into issues using your services. Thank you for your time.

Good afternoon last evening Tuesday June 5 2018 I was trying to get my car out of the parking area at MVY Airport and was trying to figure out how to pay when a female came over to ask " What's your problem can't you figure it out" I proceeded to ask if she worked here to help which she replied unfortunately, I said can you show me what to do in which she stated figure it out it tells you on the screen This women is extremely rude and shouldn't be in Customer Service when I parked my car early in the morning there was a Gentleman there who was so pleasant showing me exactly what I needed to do very patient YOU NEED MORE LIKE HIM

About 4 months ago our truck was hit on the valet parking, they brought our truck very scratched we didn't hear any word of apology. They never called us to fix it or send the check for repair shop. However, I spoke with Wendy Sternburg Risk Manager Boston MA, she was very rude and disrespectful! She didn't want to pay the amount that I send her estimate from the repair shop. (I can't believe she is the risk manager), she said they will send us check for the cheaper repair I filled out the form and send back, since that never herd anything from her, she won't answer phone calls or emails, never calls back. It's been 4 months already how it happened I'm very very upset don't know what to expect we just need to fix the truck and can't get any money to fix it... hopefully this will help us to get money to fix it!

I need Wendy Sternburg Supervisor Copley Boston location
Sample of emails:-

Who is we, I was under the impression that Jeff called you to clarify the issue and this was all set to go. Now, if you are questioning the validity of the estimate just verify with facts and not assumptions. Call Toyota for the estimate of the key, reprogramming and remote (sets) and they could fax it directly to you if you think it's invalid or you have questions.

There is a contact right on the estimate for Toyota you could call and they will explain the way their replacement work. Please, don't divert the fact that the cars both have to be reprogrammed with the new set of keys and you are also responsible for that expense as well. Rather than guess just call them.

Let me know when you get all your questions answered.

K

Sent from my iPhone

On Aug 10, 2017, at 2:33 PM, Wendy Sternburg wrote:

Hi Kathy,
That is one key and one fob for each vehicle which is what we are prepared to offer you. Your quote has two fobs for the Toyota on one quote and one fob for the Hyundai on the other quote and should only have one on each which is why we are questioning the estimate.
Thanks in advance,
Wendy

Wendy Sternburg
Risk Manager
LAZ Parking
W [protected] x 7224 | F [protected] | www.lazparking.com
3 Copley Place | Suite 3202 | BOSTON, MA 02116

From: Kathy N [mailto:[protected]@gmail.com]
Sent: Thursday, August 10, 2017 1:47 PM
To: Wendy Sternburg
Cc: Jeffrey McCreary; [protected]@aol.com
Subject: Re: Your LAZ Parking Claim [protected]

Exactly what is in the photo is what needs to be replaced, I don't need to explain again do I?
This is two months too long!

Thank you,

Sent from my iPhone

On Aug 10, 2017, at 1:26 PM, Wendy Sternburg wrote:

Hi Kathy,
This is a copy of a picture that you provided to Jeff after the incident so we do know that you have 1 key and 1 transponder for each car. That is why we are offering to pay for 1 key and 1 transponder for you. Am I correct that this is the photo that you provided?

Thanks in advance,
Wendy

Wendy Sternburg
Risk Manager
LAZ Parking
W [protected] x 7224 | F [protected] | www.lazparking.com
3 Copley Place | Suite 3202 | BOSTON, MA 02116

From: Kathy N [mailto:[protected]@gmail.com]
Sent: Thursday, August 10, 2017 1:10 PM
To: Wendy Sternburg; Jeffrey McCreary; [protected]@aol.com
Subject: Re: Your LAZ Parking Claim [protected]

Toyota key has two transmitters that how it comes with new version not one transmitter...and that what was lost exactly what is in the photo.
To verify was there a video or something in Laz I was told showing the day in question ... I would like someone to just look into the video.

My key has 1-transmitter

Sent from my iPhone

On Aug 10, 2017, at 11:07 AM, Wendy Sternburg wrote:

Dear Kathy,
I have conferred with Jeff McCreary and we are only paying for one Toyota key and one Hyundai key that were on your key chain. There are two Toyota transmitters on the Toyota invoice which is why I deducted one. If you have any additional questions or comments, please do not hesitate to contact me and I will await your signed release so that I can get the payment process started for you.
Thanks in advance,
Wendy

Wendy Sternburg
Risk Manager
LAZ Parking
W [protected] x 7224 | F [protected] | www.lazparking.com
3 Copley Place | Suite 3202 | BOSTON, MA 02116

My wife was provided a voucher for comp parking from her company stating the 199 water street location in New York City. Upon arriving to the garage, we spoke with the garage attendant and asked him if he did indeed accept these vouchers. The attendant confirmed and told us to park the car and what time we will be returning. When we returned to pick up the car, we were told by a new attendant the voucher was NOT valid. He called his manager WILSON PENA who told me it is not his problem, I must pay or I will not get my car back. I tried to explain to WILSON PENA what the issue was but he wanted nothing to do with us. His customer service was horrible. I work hand in hand with Laz parking where my office is located. If this ever happened to a guest, we would take care of it immediately. I'm shocked that Mr. Pena could care less about his customers. Very disappointed.

Just after 5:30pm on february 24, 1016 I drove by their parking garage at 1026 5th avenue in san diego and saw a sign out front stating, “public parking early bird special $8 in by 9am”. This was not an unreasonable amount for parking, as a nearby lot charged $10 (Flat rate) after five-thirty pm so we parked here. When I went to leave, the charge was $30 and I could not leave the lot unless I paid $30. The parking attendant at the time was very polite and understanding, and had clearly heard many similar complaints before. He showed me the sign (They pulled it sometime before I left at 9:54pm) and said that someone forgot to pull it out from in front of the building that morning. I've made multiple attempts to resolve this to no avail. They have since changed their sign, but have refused to refund the parking difference.

This is a very deceptive practice. I encourage everyone in this forum to file complaints with the bbb and http://www.revdex.com/reviews/laz-parking/615462# as well.