LBC Express
Reviews and Complaints

November 27, 2017 date where my father send the package as i've track the package Novemeber 28, 2017 arrived at LIPA Delivery Hub. My concern is until now the package is not yet received by my mother. the tracking number is [protected]. Today December 4, 2017 so its all most a week until now the package in not yet arrived. Can you please help me to resolve this problem the package contains my mothers medicine so untul now my mother is not yet well because the medicine that we are expected to arrived after 2 days is not yet arrived.

As per LBC tracker, my parcel was ready for delivery within the day. Early this morning, I conducted a follow-up and it will be delivered before 7 pm daw. But upon checking their tracker, recipient is unknown at the given address and I should get in touch with customer care channels! Walang dumaan, walang nagtanong, hinihintay sya maghapon tapos ganun? Hinhingi ko yung number ng branch or someone from their delivery team pero bawal nga daw. It's my first time with LBC and will definitely be the last. Para saan pa at hinihingi nyo ang contact number ng pagdidiliveran kung hindi nyo naman iko.contract? I couldnt even contact your customer care hotline! Di gumagana yung number nyo! It was badly needed tomorrow and I dont known what to do na!

I have been waiting for my prarcel to be delievered since last week and as I track my pracel first it says "Shipment issue. Please get in touch with us through our official customer care channels."
And today it said "We tried to deliver your shipment but office was closed. LBC will deliver the next business day." (December 02, 2017 12:29:00 PM)
BUT OUR LABORATORY WAS OPEN EARLIER UNTIL 4:30PM! Please naman LBC POTOTAN BRANCH wag liar oh. I need that parcel ASAP!

I have a shipment going to tanauan batangas under trucking number [protected] which i mailed last november 27, 2017. It was written on the receipt that it will be deliver the following day november 28. On November 29 i received a call from the consignee that the cargo was not yet deliver so he decided to went to the nearest lbc in tanauwan to inquire the said cargo. As per your branch in tanauan it was out of delivery zone so the consignee requested that the cargo will be pick up. The branch said that the shipper should be the one to request for the change in mode of delivery. So on november 29 i personally went back to lbc sm sucat to arrange that the cargo will be pick up in lbc waltermart branch instead of delivery to consignee. Mr. Rejhon Ducusin your associate assisted me and noted the receipt that it will be for pick up. He said that the cargo will be available for pick up at lbc waltermart tanauan 1-2 days. So the consignee went again to lbc waltermart to follow up the cargo but the according to yhe branch the cargo was still for delivery and not for pick up. I called again on December 1 to your hotline and i spoke to Mr. Jovan. He told me that the status was still for delivery. I insisted that the cargo must be available for pick up until dec 1 because the conaignee will be flying to quatar on dec 2. It was also clear to Mr. Rejhon your assocciate in lbc sm sucat that the cargo must be pick up on or before dec 1 because the consignee will be leaving december 2. As per may phone call to Mr. Jovan on dec 1 he told me that they will do their best to deliver it on that day or morning of december 2 and he said that he will make a report on this matter. Today i spoke again over the phone to Ms. Gab Ecal and she said that the status is still for delivery and it is impossible to pick it up today. My point here is that i mailed the cargo ahead of time before the flight of the consignee to make ot sure to received it on time. First nobody inform me nor the consignee that the address is out of delivery zone. On the first place you should know that the area is out of delivery zone. We only knew it when the consignee decided to visit the nearest lbc branch. Second why after 2 days of notifying that the cargo will be pick up, the status was still for delivery. This cargo was closely monitored by me (shipper) beacuse it's urgent. With this matter i want to request the complete status report. I also insisted that the cargo will be delivered to the consignees address in quatar since he will not able to pick it up today because he will leave manila 6pm going to quatar. Hope you will make a necessary action on this matter.

Yesterday, I tried to send a very important document to Iligan City. I am aware that the closing time of that specific branch is 8:00 p.m., so I rush to be there on time. I arrived at around 7:30 p.m. expecting to be accommodated but the only personnel left there told me she can't accept it. I asked her "why not" and even tried to plead cause it's very important (note: there is only 1 couple ahead of me). She said the cut-off is 8pm and she still has a lot of things to do coz she's the only one left. I told her I can wait. Another personnel came so I expected that whatever it is that she said she's doing will be done fast and accommodate me in a bit. They just keep on chitchatting! I definitely know how busy people looks like and THEY ARE NOT! So I tried to ask nicely again to accommodate me, and said they are busy (the other is just standing doing nothing).

You guys should stick to the working hours you post on your doors or online and try to show a little empathy to your costumers. Definitely the personnel on that branch that night (Nov 29, 2017 around 7:30) is too apathetic.

I'll be waiting for a feedback for this complaint and I hope proper sanctions will be implemented.

Good Day!

I have been worried about my shipment number [protected] because whenever I track it, still, it is showing Forwarded to tie up last november 15, 2017. We sent it last Nov. 13, 2017. Please let me know when it will be delivered because I have a deadline for submission of that important document. Since I ask you to change the address, will it have a new tracking number or it will be the same?

I submitted all the requirements for my documents in LBC such as marriage certificate NSO and PSA.i file the documents since November but until now the documents still not in process. According to them some errors happened that they miss my documents Bec the same name and my documents is lost then they say must request again new marriage contrack to NSO to file again n new marriage certificate.my questions is where is the documents my documents that they process before.Im thingking that they lost it.I don't know what happened.Im the customer but the agent in your company is not good attitude. So plz do action for this matter. The name of your agent is Clive I don't know his full name but I have picture.

Your delivery man with the number [protected] contacted me at 11.45am to deliver a package. I rejected his call because I was in a conference. I sent him at 11.48pm saying that i contacted my sister to pick up the package but he replied at 11.51 that he has left.

Is this how you train your staff? With other couriers they send a text prior that they will be delivering a package today. I got no such text from you and when I called your delivery man at 11.51, he just laughed at me.

Please train your staff properly. I have great regard for your company and you have never failed me and my family but ur rude and obnoxious staff are giving it a bad name.

Where's my item (shea butter)? I been going back and forth at your place to request to pick up my item at the nearest lbc branch but you told me that the sender should be the one who will request it. I already ask the sender about it but she said that she can't do it because she didn't send the item originally at the lbc (so your branch is just the third party at the transaction). I been already go at the lbc hub because you said I should just go their to pick up the item and i text the number that you gave me but still I didn't get the item that I expected!That item is one of the ingredients of my project at school and the due date of our project is already next week still I can't get the item! I'm trying to be professional but if this is what I get, I'll just go be immature .

My name is rachelle manghi, you have me as your customer eversince and this is not acceptable! look at my record, i have iphone 6s ship to one of my customer and it is still not there! what happen?! I shipped it november 22, the customer must have receieved it november 23 or 24 but today is November 27 and the order have not arrived! this is not the first time this happened!

Goodafternoon. Nag order kasi ako sa lazada ng battery worth 475. So dumating sa bahay, hnd battery so hnd kasi ako ang nagrecieve kasi nasa work ako kaya nag iwan nlang ako pambayad, pag uwi ko after work. Hnd siya battery proof casing sya. 100pesos sa kanto kanto. Kaya nagulat ako so pinapalitan ko siya thru LBC kasi wrong item. This time my nagtex na darating na ung deliver ko expect konv tama na un. Nasa work ako kaya ung mother ko ang nagrecieved. mali nnman ung dumating inexpect ko na tama na ung dadating, pero ang dumating headset. Kaya sobra na ung galit ko sa inyo. Mali mali kayo magdeliver. Pabalik balik ako sa lBC para magpapalit. Nasasayang ung oras ko sa inyo dahil sa mali na produktong binibigay nyo. Kung hnd nyo maibigay ung tamang produkto ibalik nyo nlang ung binyad ko. Nakakasira kayo ng araw!

Good day! I want to enquire bout my package it was sent November 23, 2017 from jp Rizal in makati going to Zamboanga city until now my package wasn't receive. Nung itrack namin it was reach Zamboanga distribution nung November 24, 2017 @ around pass 12mn and forwarded to pagadian city at pass 1am why? Tracking no.[protected].I need it URGENT!

I ordered an item from lazada and its been almost a week since the order was verified and shipped through lbc.upon checking today my tracking number [protected], i found out that theres shipment issue and that i have to get in touch with you.whats with that issue?
Ive been trying to call the number showed here in your costumer channel, but no one is answering.
I also tried to call lbc puerto princesa branch, pero walang sumasagot sa phone nio.
Ang hirap nio nmng ma reach.

Please deliver my parcel that was sent from Mindanao last Tuesday, November 21, 2017 with tracking number [protected]. I haven't received it until today. I supposedly used the items on my wedding day but it's very disappointing that my wedding day had passed without receiving the parcel. I tracked it but "Shipment issue. Please get in touch with us through our official care channels". Kindly deliver it asap today. Thanks

This are the details posted at FAST7 Portal wherein LBC is the 3PL

November 15, 2017 delivered Forwarded to PULILAN DELIVERY HUB.
November 15, 2017 delivered Arrived at PULILAN DELIVERY HUB
November 15, 2017 delivered Ready for delivery. Please expect delivery within the day.

November 15, 2017 undelivered We tried to deliver your shipment but recipient refused to accept. Please get in touch with us through our official customer care channels.

issues: HOW COME IT WAS REFUSED?SINCE, NOBODY FROM LBC CONTACTED ME NOR SHOW UP AT THE GIVEN ADDRESS...922 DR. GONZALES ST. SABANG, BALIUAG, BULACAN

KAYA NAWALAN AKO NG TIWALA SA LBC...AS OF NOW AGAIN IM EXPECTING A PACKAGE...PARANG ANG HIRAP I-EXPECT NA MAY MAKAKARATING SA AKIN

Di po kasi clarified na yung diniliver sa aking package is seperate, 3 item po kasi yun tas ang na deliver is dalawa akala ko po namali lang sya. Ang ginawa ko po is di ko sya ni-recieve.. So may possibility pa po bang makuha po pa ulet yung package? Dineliver po sya nung Nov. 22, 2017 @ around 3 pm
Traking number po nya is [protected]
This is my nos. po [protected]/[protected]

Supposedly Mareceived na yesterday afternoon yung box ko galing malaysia to davao city

My tracking number : [protected]
Tracking website page for this number indicates that there is a shipment issue.
Please clarify what do you mean by shipment issue?
Dapat mareceive yan ng aunty ko today.
Really appreaciate it..
And Also I do not know what customer care channel you talking about theres no such things.
Nag email na ako.tumawag sa hotline niyo Lbc wala din.
This is my 1st time and I am so dissappointed.😏😏😏

Were from southern leyte, we are now complaining about our package came from malaysia but unfortunately we did not received anything from lbc, and we tried to search our track no. But it was said that our package was delivered but the recipient moved other adress. How come? Our address is still the same.. Do you have an action for that?
Please we need your help..

I ordered in LAZADA PHIL. last october 30, 2017. I have ordered 4 watches as an item and it was detailed that it will be shipped on Nov.3-14, 2017. It's been 3 weeks & yet I have not received the 3 remaining items I have ordered. How come that the 4th item was already delivered to me last week but the 3 remaining items are not yet here?! I already messaged the LBC thru messenger but they just sent me only one message saying that they still need to confirm it in Pototan Branch here in Iloilo! I am always updating & tracking my orders thru internet and one item was delivered last Nov.17, 7:20PM but there was no one left in the Rural Health Unit Barotac Nuevo which is the address.. It was detailed on the LBC tracking page that they will deliver it on the next business day.. It is already Nov. 22 & still no delivery yet from LBC. I am hoping that you will have an action with this matter. I badly needed those items. PLEASE!

here are the tracking numbers of my order:
*[protected]
*[protected]
*[protected]

here is my phone numbers:
*[protected]/ [protected]

THANK YOU