LBC Express
Reviews and Complaints

Good day po, hindi daw po nadeliver yung parcel sa mismong bahay kasi di raw po nila mahanap at wala daw nakakakilala which is impossible naman po kasi may tao naman po dun during that time at complete details po yung nakalagay. Ano po maaaring gawin? Pick up nalang? Eh pano po yung delivery charge? Wala po bang refund yun kung sakali? Thankyou po. Cagayan delivery hub, kung pwede e.deliver na nila yung item sa bahay. Nabigyan na po sila ng instructions ng consignee, siguro naman di na sila maliligaw pa haaaysst. Waste of time na po sobra

I have a parcel that was about to deliver last night at 7pm to the said branch but about that hour when i track again my track number number they said that there was a delivery issue so i was upset the way it goes, because it is already here in my place general santos city already but the problem that the said delivery to where my pick up branch is that there was an issue on the delivery, will you please help me track my number [protected], i hope you can help me about this problem thank you and godbless

I sent documents through LBC from
iloilo city philippines to saipan and they said it will take 10 working days. Tried tracking it since day 2 but is says tracking details not found. Tried calling the hotline but no one answered. I need an update. I believe the employee encoded and she told me to track in online. Should be there by now. But how will I know I could not even track it. LBC, poor costumer service.

Nagpadala po akong ng 5 balikbayan box to Surigao City branch scs.last oct 18, 2017.kc busy ako now lang ako nag complaint.tapos pagdating don sa Surigao City branch scs.tatlong balikbayan box ko po ay binuksan at nawawala ang ibang mga gamit ko po tulad ng mga sapatos, sabon damit at iba pa.nag sent ng mga picture ang surigao branch sa akin sa mga balikbayan ko po na binuksan at maraming nawawala.sana mabayaran nu po ang mga gamit na nawawala po.at naka insured po lahat mga box ko.eto yong ref no.[protected].i attached photos of my balikbayan box na binuksan at nasira ang aking box.kahit ganon pa man pinick up pa rin ng kapatid ko don sa Surigao lbc branch scs

We supposed to send a package from Kuwait to Philippines through LBC but the one of the staff was so arrogant.
Here is the story.
November 17, 2017 (around 1:30PM - 2:00PM; Kuwait time). My sister went to LBC Kuwait City to inquire regarding the wallet that we will send to our mom, the weight of the wallet was less than half kilo. The staff there said that it can be charge as the document rate as it is less than half kilo which is approx. KD 9.
November 18, 2017 (around 5:00PM; Kuwait time). I went there and brought the item. I explained to them the situation that it is less than half kilo and obviously I am aware that it is not a document. The staff told me (politely) that it cannot be done but he is not sure so he asked the second staff but both of them are not sure. They asked the staff who is in their right about the situation and the 3rd staff answered "hindi naman yan document ah" while shouting and very impolite. There were some exchange of words and I told to the first person that I am agreeing to pay for the charge of the regular package (not document rate) which is approx. KD 11.500. Honestly, I bought the wallet for KD 58/- so sending it with the difference of KD 2.500 doesn't matter.
While I am filling-up the form the arrogant staff again open his mouth and said the same words "hindi naman yan document". He supposed not to say any words because I already agreed with the prices. Because of what he did I took the item and left LBC. He is so arrogant. LBC staff should be thought how to treat customer properly. I am sure that that is not the first time he is treating customer like that because there were a lot of people (filipino) who goes there raising some questions and I am sure that the way he is treating customer was bad. LBC should take action on those kind of staff.
I have trusted LBC but the way this staff acted is not acceptable.

I sent a parcel of raffle tickets in Bohol LBC branch last November 7, 2017 for
my son from Markina City. They said that my son will receive it on Nov 9, 2017. But until now he didnt receive it yet.

I have been calling the branch and still no parcel has reached my son's address. The document is very important because he needs it in school.

And I am here now in UAE so it is so hard to contact the lbc branch.

I was supposed to receive a package COD 441 pesos, i was not at home the day of delivery, the next day the package was delivered even thought i requested to keep it at the warehouse and the price was changed from 441 pesos to 500.50 pesos even thought i gave a tip of 20 pesos . Is this a common practice ? This never happened before, LBC should inquire to the customer to agree for an extra charge, especially i requested to keep the item at the warehouse !

I have made transaction last November 11, 2017 and realized the address was incorrect so the status at your online tracking system that the package was undeliverd. So on November 14, 2017 when I found the problem, I called the LBC SM santa rosa branch to correct the address and was told by your agent JL that the package will be delivered again by Nov 15, No package came to my customer, did not receive it yet. Both your LBC hotline service I called and the LBC Facebook sent message on November 15 said it will be taken care of and the package will be delivered on Nov 16, Unfortunately nothing happened. I called your LBC sm santa rosa again talked with Mauro and Gie...very frustrating that the package was not delivered yet and they gave me number of the lbc quezon city branch to fol up the package but the numbers were not working. Seriously this is going to be very damaging to my small business since LBC is unreliable. When will be the package be delivered? I didn't get an assurance when this will be solved.

Good Day LBC!

I would like to inform you that I already report what happen to my items !

Nagreport po ako sa LBC LIMAY branch, araw araw napo ako bumabalik dun para makahingi ng update, pero lagi lng sinasabi na Hindi papo kasi nagreresponse mam, wait lng po naten response nila. Tagal nyo naman po magresponse!

Nagpaship ako sa Bacolod ng disco Light and BOOMBOX speaker! Declared value na P1, 100.00 nung November 9, 2017 then nareceived nung November 11, 2017 pagkain ng box! Parehong sira yung Item, nireport namin agad both LBC BAcolod and LBC LIMAY, gusto kopo sana mas mapabilis yung pag process nio.

Kung maari po ba na ipabalik yung damaged item from Bacolod to bataan without any shipping fee, kasi na damaged nio po. And sana po if mapalitan man or makuha ko yung declared value sana po including yung shipping fee..

Thanks LBC!

Hi. This message is regarding my undelivered parcel with LBC. I tried tracking the parcel and I found out that they had an issue with the shipment. They could have contacted the phone number provided on the parcel itself to fix the issue. I hope they can re-deliver the parcel within the day because that is a very important parcel.
They can deliver it at Karangahan Blvd., Bombon Tabaco City (beside Bulwagan ng Katarungan)
Tracking number: [protected]
I hope this can be addressed immediately. Thank you

Good day, regarding my order from lazada order # [protected] with tracking # [protected], i have not received it yet, deneliver na pala nila sana last nov. 10 but i was not around for emergency reason. Sana po tinawagan nlang po nila ako since i put my contact #, i tried to track it but it was already arrived at scs returns. I am very worried because i badly need the item next week before nov. 20. Hope your good office can help me regarding this matter.

may complaint po ako about sa di dumating na order ko galing lazada at hindi ito naideliver dahil mayroon kaming pinuntahan sa araw ng delivery at ang tracking no. ko ay [protected] at sanay maideliver ito bukas dahil kailangan ko yung order kaya sanay ito ay inyong masulusyonan at ang location ko po ay sa may tapat ng seridon agrivet at ang bahay po namin ay sa may store po SISON STREET BACLIG CABUGAO ILOCOS SUR PO

Hello, Need help po about sa order ko from Lazada gusto ko lang malaman kung posible ba na Ideliver ulit nila yung order ko sa address ko kasi di ko na tanggap ngayon eh 11/13/17 di ko kasi inaasahan na magdeliver sila kasi gabi na so inisip ko bukas na siguro kasi sa tracking number ko nakalagay Arrived at GUMACA DELIVERY HUB. wala naman nakalagay na Ready for delivery. Please expect delivery within the day. kasi gabi na eh mag 7:00 PM na din nalowbatt. nalang phone ko sa pagiintay eh kaya pinatay ko at charge hinawakan ko nalang ulit ang phone ko eh 9:00 PM na ng gabi then check sa tracking number again nakita ko Ready for delivery. Please expect delivery within the day. / We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. ito mga nakalagay sa tracking number ko posible ba na Ideliver nila ulit kinabukasan or ibabalik na nila sa Lazada? Pls! answer Thanks! here is my tracking number: [protected]

November 14, 2017
Around 4:00pm

Good day po!

Kasasagot ko lang po ng survey kaninang hapon pero dahil sa naexperience ko kanina sa isa pang branch ninyo e kailangan ko po silang ireport.

Ang babastos po ng mga lalaking teller or agent nyo sa branch na malapit sa SM Manila. I am very disappointed to their service and attitudes. They donot care about the stuffs of their customers and they even donot know the word "customer service".

Magpapadala po ako dapat ng mga gamit sa Baguio, LBC po ang una kung naisip. Ang ganda po kasi ng image nyo e. Yung mga gamit po na ipapadala ko ay mga gamit sa bahay at may kasama pong biscuit na party box. Hindi ko pa po naoopen yung party box. Pero dahil gusto masiguro ng agent nyo na biscuit tlg ang laman non e pumayag po akong buksan nila. Ok na po nakita na nila biscuits talaga ang laman sila pa nga po ang unang nakakita ng laman kesa sakin. Aba magagaling po akala ko ibabalik na nila sa lalagyan yung biscuits. Gusto pala nilang ilagay sa lalagyan yung ibang mga gamit. Iiibabaw nalang daw nila yung biscuits. Sabi ko po okay lng naman na ilagay nyo yan sa pinakaibabaw ng mga gamit basta siguraduhin lang nila na hindi madudurog yung mga biscuits. Ayon binalik po nila sa lalagyan yung mga biscuits. Yung ipapadala ko din po sana ay may kasamang 100ml na cologne, 50ml lotion. At 250ml na shampoo. Hindi po isinama ng agent nyo sa box bilihan ko muna daw ng lalagyan kasi baka masira o sumabog daw yung laman. Ang liit liit lng po ng mga liquid na yun. Nakaselyo pa. Binalot ko pa po ng plastic. Gasino na po yun. Sabi ko po balutan ko nalang ng towel hindi masisira ang lalagyan nun. Ok lng po sana tanggap ko na hindi pwede yung mga ganon kung hindi talaga pwede. Sinigawan po ako ng agent nyo sa harap ng isa pang customer. Dadalawa lang po kaming customer ng oras na yun. Hindi daw po pwede. Bilihan ko muna daw ng container yung mga liquids. Ayos lang daw na mapirwisyo yung ipapadala ko, wag lang yung padala ng iba. Ha? Okay lng ba yung mga agent nyo? Inisip at tiningnan ko ulit yung mga liquids na shampoo, cologne at lotion. Sobrang liit lang naman. Tapos sasabihan ka ng ganun? Ni hindi nga sila marunong maglagay at mag ayos ng mga gamit sa box. Siguro naman po nag training naman sila diba? Gasino na po yung pag aayos o paglagay ng gamit sa box. Pero bakit maayos pa ang pagkakalagay at pagpapabalot ng tinapa sa paglagay ng gamit sa loob ng box?

Nakakadismaya po ang mga agent nyo dun sa branch sa labas ng SM Manila.

Sayang po yung tagline nyo na WE LIKE TO MOVE IT!

Sana po wag nyo itong balewalain sayang ang imahe nyo.

I received this SMS last Nov.11 and earlier toady.
"Your ordered item w/ Ref#[protected] will be delivered today. Pls prepare exact amount of P587.00. For queries, call [protected]. Thank you"

I supposed to received the item last nov.11 but according to your operator from shoppee app your delivery man failed to deliver the item because the HOUSE IS CLOSED. the truth is we are all day waiting for that item. Your delivery man didn't try to find my location. The branch is from Lbc Cavite North Hub.

November 11, 2017 at around 5:30 pm. FTI Branch near Puregold.
I supposed to send a parcel (1 catalog) to San Jose Dinagat Island, but the counter girl said there's no delivery in San Jose, I insist that the LBC San Jose will pick up at Surigao City. ( And then there was a short conversation regarding how to send the said catalog) The other counter girl who is very talkative during on her duty said, na strissed (Visaya diction)ka ba name noong counter girl na nag assist sa akin, ) while we are on conversation with the 3rd counter girl how to send the parcel ) the talkative girl repeatedly saying na strissed ka ba in visaya diction many times. When I looked at her I felt offended and in my mind she is bullying me because there was no other customer with conversation except me.. That's why i confronted her and I told her, if she's insulting me, the way I pronounce my tagalog words, and also told her please serve and treat the costumers professionally. I cancelled my transaction and left the area with a trembling angry personality. I hope and pray that you will make an investigation and action with this kind of employee to avoid anger between your costumers and company. Please don't ignore my personal complaint, so that it will not happened to others. Thank you very much.

We send our document to LBC Crossing Express last October 25, 2017
with tracking no [protected]

Below are the details;

Ediecres Esperanza
4935 Hangga Santa Rita Guiguinto, Bulacan

As per Mr. Esperanza he do not know the one who received the document under the name of Pidio Calayay .

With this, we would like to request to return the document to LBC Crossing ASAP.

Hoping for your immediate response regarding our complain.

Thank you.

Lanie Rodriguez
CP no. [protected]
Tel nos 373-0414/373-0417 to 19
Email add: lanie.[protected]@dxnphil.com

Tracking Number [protected]

Pick up: 18.10.17
Today: 09.11.17
The cargo has not been delivered to c.nee.

Since 1st stage, we will try to mail and call but no response. After a week, we have just known that DHL require additional document. We have provide document on last SAT 04.11.17. As tracking since yesterday, customer service team can answer only the shipment is tie-up with DHL as same as tracking in website.
- 08.11.17: shipment tie-up, customer service suggest to call to check again tmr.
- 09.11.17: shipment tie-up, customer service suggest to call to check again on Sat or next week.

We need more detail and closely monitor on this shipment with estimated delivery date.

Natanggap ko yon delivery parcel from davao in the name of my wife Luz Beltran from Reychie Vasques. Dapat po 3 pcs. Bag, 3 pcs paper bag plus 1 pc dust bag. Ng amin buksan 2 pcs bag, 3 pcs paper bag n 1 pc dust bag. Nawawala po yon LV bag. Ayon s supplier ko iniwan nya lhat sa lbc davao at pkikita ko po yon picture n pinadala sa amin n dapat n aming matanggap. Meron din po 2 picture n pkikita ko sanyo kung paano ko narecieved yon pavkage kung gano kalaki at taba nya. Nway sana bigyan ninyo ng agaran action itong complaint ko n i trust lbc.
Tnks n pls send me reply

Mario Beltran

Hindi daw liable xa sa pagkakamali nang lbc kaya hindi xa mag settle nang problema.. Bakit hindi ba xa empleyado nang lbc? Tang ina... Ang issue kasi nagkamali po ang LBC sa pag dispatch nag item ko napunta kasi sa ibang location.. So ang nangyari sinabihan ako agad nang tga LBC customer rep na..twgaan ko dw ang tao na nagpadala sa item ko at sabihan na pa balikin xa sa lbc branch na pinadalhan nya.. So parang hindi tama ang approach nya..dapat my gagawin muna xa na 1st step to solve d problem.. Kasi alam ko na meron yan ang lbc.. Sabi pa nya na matatagalan pa dw.. Ang sabi ko problema nyo yan kasi lbc ang nagkamali.. Wag mo sabihin na matatagalan.. Kasi ang tagal na nga dimating.. Tapos pg my problema..hindi pa dw xa liable.. Anak ng topa..